I had to constantly contact 4 different agents to find out status of my repairs.

All the staff that came in and did the work in our home were very nice, very thorough, and extremely knowledgeable….especially Stanley and Stacey. They explained everything in detail as to what needed to be done and returned several days in a row to check on the condition of the moisture levels in the Plaster walls and ceiling around the affected areas and removed what was necessary to prevent any mold or further damage going forward. They cleaned up each day before leaving n were very considerate of our personal property.

Mileidy was great and always kept us informed what was going on

Anytime I contacted Jeremy. He got right back with me.

Your company did not show or call for an appointment. I followed up with a technician twice who said they would have a manager contact me, and no one ever reached out.

Disliked nothing.

Some helpers very untrustworthy.

Extremely helpful, consistent. Business that stands by their word.

Seriously!!! You must be joking.

Did very nice work restoring my downstairs after being flooded.

Prompt service and professional employees

Multiple failed timelines/rescheduling, extending the job past its deadline.

Poor workmanship

Not following the scope of work. Just wanted to get in and out as fast as possible.

Unprofessional representatives.

Quality work and responsive to wuestions

Quickest Service. Neat and professional.
Arrived on time and completed removal of damaged services.

They were very efficient, work was done on schedule and the final results were excellent.

ATI project Manager, Spencer McDonald, explained what was going to happen during the restoration process. He communicated very well; visited to inspect the progress of the work; answered my questions completely, made sure the exact original flooring was used in the restoration project. I was happy to for the work done.
I still have to reach out to the adjuster for my damaged area rugs etc.

The guy that came to do the air test was great. The office staff was great. Communication was terrible as the workers that came spoke no English which was frustrating for them and us. The workers were great but the foreman showed up with them a day and a half late. Was told the job would finish that day which was ridiculous as it lasted into the following week.

Everything was great. Some lack of communication of when workers would be coming though

ATI was very professional from the beginning of the project until the work was completed. They explained everything that needed to be done and how long the job would take. The two gentlemen that did the work were pleasant and professional.

Very professional and accommodating! They did everything to make it a pleasant experience.

They arrived very soon after we called them about our flooding. They were very professional, and had great communication with us throughout the entire process.

Again Communication and Respect to paying Clients. Our time is valuable too. For me to take off going to the office and then the guys don’t show up was upsetting.

The work was outstanding and clean.

The workers that were sent did a lazy job until I got management involved.

Brandon and his team I believe the other gentleman name is Sully. Were very responsive and attentive to the issue. I had a plumbing leak and the dry out service and mold removal was completed by Sully. Brandon was able to explain the process to me regarding next steps etc.