The repair was well-done and in a timely manner.

They were very easy to work with during a very difficult time

I would never recommend this company and I truly wish that I would never have went with them. The whole experience (besides the mitigation was negative). This reflects the poor communication, poor carpentry work, and just over all experience, including how they left the house.

Professional group of individuals from start to finish.

Fantastic customer service, quality work that got my home back to normal quickly and without hassle. Would not hesitate to recommend!!!!

Very efficient, great communication and great work!

I do not recommend. They caused more damage by poking holes in the wall with their outdated water detector. I have two small holes everywhere they used the device, and the technician made a golf ball size hole in the wall when he fell down. It gave the impression they were causing more damage on purpose to increase the claim since they were recommend by the insurance. I do not recommend at all.

The Project Director Dan did an excellent job of quickly lining up necessary actions and keeping me advised of developments all through the process. Davey, the man who actually did the repairs on my roof, performed excellently in replacing roof tiles, especially since it was hot and my roof is very steep.

Nothing has been returned yet. And I was upset that t you started packing our personal belongings without asking first.

Fast, responsive, understood issue, located source of leak, connected with great contractors to get the work done quickly.

Improve timeliness of
Communication

I like the professional Care they provided during services of the cleanup of our home and the care they took to wrap our furniture and place into a designated area. Thank you ATI

ATI’s staff and vendors were professional in every department. The work was high quality with attention to detail.

The team worked together continuously completing the project professionally. They were friendly.

TOOK 6 MONTHS BEFORE IT WAS STARTED

They went above and beyond!

Professionalism, communication, availability of resources, ability to look forward/establish creative solutions, and coordination with the appropriate parties.

Trouble shooting associated with project was not comprehensive so now I am dealing with an associated problem that should have been identified during project evaluation and remedied during the initial project.

Outside from all sides

The rebuild process has been lengthy. The individuals working on the drywall have cancelled and rescheduled so many dates, and often times not communicated ahead of time that they will not be showing up that day. While working on the rebuild, I have voiced concerns about the workmanship and was assured that it would be fixed but there are still issues with the appearance of the rebuild.

Communication was awful. The project manager kept saying they would start a certain day and then it would change. He gave many excuses and was not very professional.

Workers did not show up to work. Work was done wrong. There was no containment in 1 bathroom. Work was not finished according to protocol. Very unprofessional

Lied from the start I signed a document that said start on February 10 and finish march 13 didn’t even start until 3rd week of march

I was away during the restoration so my daughter handled it all with your company. Everything turned out beautiful. I am very pleased with all the workers and their managers. Bente Strong.

I have found some baseboards not secure

Timeliness could improve. Also, I gave the project manager Lindsay Johann checks early on. Those checks were lost, and I had to go to my bank to stop payment on them. That was very frustrating, and quite an inconvenience. My overall score would be 4 or 5, but Charlie Fleischacker increased it to 7.

Omg not enough words in English language

Richard with ATI is very responsive and professional.

Enjoyed working with my Project Manager.
Disappointed with the quality of workmanship, especially the tile on the kitchen and bathroom floor, it could have been a lot more even. Also, the niche in the tub/shower area, the tiles did not fit as evenly as they should have.

The workers were sloppy, they lost all my outlet covers, threw away one of my 8x10 area rugs and it took them three days past the expected day to retrieve their equipment and my numerous calls were also delayed in receiving a response. They also scratched my washing machine.

Sales man was extremely pushy immediately after my fire. Literally lied to me grossly understanding estimate costs at no more than 1500 to board up cost then billed 3500. No safety precautions. Workers Literally boarded up house without a word to family and friends inside house with glass flying everywhere they did not care if anyone was cut. Overload of calls after trying to get me to agree to more overcharge for other types of work on my home. If you want no safety to be overcharged and harassed doing worst event in your life use farrow!

Workers sent to our project were professional and energetic setting up the fans and removing the damaged baseboard and sheetrock. Appreciated their effort.

Tammy Dorsett was the agent who took our claim. As far as the work goes with ATI and the actual mitigation, most everything went fine, albeit a bit longer than anticipated. Things went downhill, however, with your "Preferred Vendor" who was recommended to us for our actually rebuild. Steve Dorsett was a nightmare to work with but was who Tammy recommended stating "ATI is very backed up" and that her husband, Steve, is a "preferred vendor who we use all the time."

If you want further feedback on how this all played out, I'll be happy to discuss, but needless to say, our experience was deeply tainted by working with the Dorsetts.

No

ATI will continue to be my go-to for emergency restoration, and I will continue to recommend ATI to my colleagues as well.

I was barely contacted about what is next with the project.

The crew was vert professional and efficient.

This simple project was passed off to 3 different subcontractors and the workmanship was sub par to say the least.

Kept changing project managers and did not follow work plan as agreed.

Took a very long time to complete Jobs. Water mitigation was immediate but everything else that followed could have been quicker. They communicated to me that they were very busy but, it took longer than what I would've liked.

Great crew. I couldn’t have asked for better service. From the first contact with Dominick Quagliato to the crew that did a wonderful job moving and making sure everything thing was kept from being damaged. Highly recommend ATI have already told people what a great job they have done so far.

Quick, well prepared and very professional.

There were changes in personnel that have meant my project, which should have been completed by the end of February, still has yet to be completed. And it is June 3rd. I still am not living in my bedroom.

The project was handled very professionally from start to finish. Great customer service, including communication and quality of work.

It took 2 weeks to get an approval for an insurance claim. I had to call everyone to get the project started and then was told this was fast process.

Mistakes were made, but ATI was responsive to our concerns and produced quality work. The crew were all very nice and trustworthy

I had a tarp installed on the roof. However, it came off. I contacted ATI multiple times, but I was ignored.

Came fast, brought the proper equipment & set up for flooding issues!

You did good work. I just don’t walk around recommending companies

Broke dishwasher mount, multiple time
changes for initial visit, was told tech needed to come by to check moisture but instead of a short visit they did demolition without notification causing a panic situation with my wife having to get other people to pick up our kids from school, broke a tile and took it with them so that now whole area has to be removed costing us additional money.