Professionalism and expertise demonstrated during the work completed thus far.

Many delays without communicating, asking for payment while the work was in process, damaged my walls, refrigerator, and stove, poor job of finishing the floor, which required the entire floor through the house to be redone. Naturally, this lead to even more delays and more poor communication. My project didn’t get completed for over a year from the time I involved your company. Utterly dissatisfied with the process, although the final product looks good

It took only an hour to fix. Sprayed mold spray and threw some paint on them

Took a really long time, then it was subbed it out and we felt like not a priority since it want an expensive job. Drywall work was sub par and then when they came back they fixed that spot but there are more. At this point I am over it.

Efficient and mindful of the work

It took about a month and a half to get the work started. After it was started, I was very pleased with the results.

Follow direction and hire quality people

Our floors had to be installed three times due to poor quality assurance the first and second times.

Once again, we already completed this survey & gave rave reviews!

Excellent work, but clean up was not.

You do realize I've already done this...? I, Susan D'Amato, spent quite a bit of time on this giving ATI a VERY glowing review!

Jim Woggan, the PM, was very professional, responsive and trustworthy.

Outcome was very good

Overall Evaluation: “Unsatisfactory” (1.6 / 5 average)

The project shows some physical progress but has been undermined by poor communication, missed timelines, and unresponsiveness. Immediate intervention from a USAA adjuster or supervisory representative is recommended to reassign oversight, reestablish accountability, and ensure project closure.

Roberto and the team were very friendly and thorough with the mediation work they were performing after our flooding incident. They were very patient with all of the questions that we asked along the way as well!

I'm still waiting to have some outside things done still that we're requested to be completed, and also they haven't even started on the inside work...... and I've already paid you guys in full...... what's up

Fast, fair, communicative, workmanship, and follow-up.

On time. Great communication. Quality work.

The ATI people at every level and for every part of the project were very professional and helpful. The construction crew did a truly excellent job. Hortencia and her crew also did an excellent job.

Our experience with ATI was hands down absolutely excellent in all aspects from mitigation, when we realized that we wanted them to carry on & complete our new flooring job. All the crew personnel were very professional, respectful, & thorough explaining as they went through different procedures & processes. I didn’t feel like I had to ask about much of anything which made us feel more at ease during a time we’d be displaced from our home. Our project director, Stacey, & project manager, Jay Coyle, were both just GREAT! They made things work & happen w/in the timeframe they proposed, & never failed once in what they said & told us to do, & how to go about things. They all work tremendously well together, like a well-oiled machine! This is something you don’t see much anymore & we wouldn’t have traded them for anyone else! The care & concern they put into this job & doing it right is exceptional! Don’t ever lose that quality you exude!

The ATI team was great, they responded immediately to our water heater leak which significantly more potential damage that could’ve occur occurred.

Gabriel lead the water mitigation team, and Jay lead the repair team. I’ll add Zac was instrumental and getting our house back in order.

Great people, great service, great experience.

Project was completed ahead of schedule and work was very good.

Great job throughout the project!

Often the right hand didn't know what the left hand was doing. Improve your coordination and communication.

Very good quality of work, friendly and easy to work with!

I just noticed they did not completely repair the carpet pad or staple the carpet to the floor. It’s in an area I don’t normally walk in but found when I was cleaning up.

Dustin and Mike went well above and beyond they helped us to get on track and get our house fixed in time to sell it . It would not have happened with our their professionalism and high level communication

This project was supposed to be completed in July 2025 and is still ongoing; The sub-contractors working in my home damaged several items in my home and I have yet to receive any final resolution; I was a victim of extortion from the first sub-contractor ATI sent to my home, that demanded I pay approximately $1,800 or he would put a lien on my home; The majority of the workers ATI sent to my home were not experienced or skilled enough to complete the tasks they were sent to do; If I could do it all over again, I would have paid a higher deductible to avoid ATI being assigned to my home.

No communication at all or follow through. The project was never completed

it is taking 3 months to start a project that happen on 8/17. Still no guarantees

Very friendly and concerned about getting the job done to my satisfaction.

ATI was reliable and consistent. During a tough time, they showed empathy toward our loss of belongings and worked consistently with a good attitude that made the process much easier.

Quality work

The communication was absolutely terrible. The project coordinator (Matt?) - never could get him on the phone. The few times a heard from him regarding progress and scheduling and to answer questions I had, he was incredibly rude and condescending. I had to call him towards the end of the project just to get an update to move forward. Rare communication and little regard for homeowner concerns. The men who came and did the remediation and demo work (older man, David? And younger burly guy with long hair) were the only communicative and polite employees I worked with, however every scheduled time I had for the work to be done, which I took off work for, was either rescheduled or hours behind the set time. In addition, my air return vents were not covered so now I am left with construction debris filling my duct work.

The work was done professional and the workers were very good about clean up, once they were done.

Thorough, good communication

Your team was very professional, knowledgeable, and awesome craftsmanship!

Lack of communication. Lack of timely work.

You didn't show up or call for restoration. We reached out many times, ended going to a competitor. Project is now 3 weeks behind

They were efficient, knew their business and pleasant to work with.

Professional and knowledgeable

Sometimes a little difficult to work with because of different players involved. Overall, work done to our satisfaction. Choice of actual contractor doing work very good as they were excellent.

Beautiful work plus extremely nice people to deal with. I am thankful!

Execution of work was great. The crew worked their tails off.

It was a very big project and sometimes became confusing about all the schedules and details.

I have always been pleased in past with ATI but this time one employee did not properly instruct a worker on OSHA regulations and contaminated items were not properly removed from my basement before applying new carpet.

ATI has the staff and means to address any issues that may arise at a moments response.

I was bounced between 4 different project managers, communication was minimal unless I reached out, construction crew were subcontracted out and the crew did a subpar performance.

There were things that I very much liked about the company and there were things I was disappointed in.

The work crew s were very good at their job including keeping us in the loop. They were always on time and cleaned up before they left for the day..