The repair was well-done and in a timely manner.

They were very easy to work with during a very difficult time

I would never recommend this company and I truly wish that I would never have went with them. The whole experience (besides the mitigation was negative). This reflects the poor communication, poor carpentry work, and just over all experience, including how they left the house.

Professional group of individuals from start to finish.

Fantastic customer service, quality work that got my home back to normal quickly and without hassle. Would not hesitate to recommend!!!!

Very efficient, great communication and great work!

I do not recommend. They caused more damage by poking holes in the wall with their outdated water detector. I have two small holes everywhere they used the device, and the technician made a golf ball size hole in the wall when he fell down. It gave the impression they were causing more damage on purpose to increase the claim since they were recommend by the insurance. I do not recommend at all.

The Project Director Dan did an excellent job of quickly lining up necessary actions and keeping me advised of developments all through the process. Davey, the man who actually did the repairs on my roof, performed excellently in replacing roof tiles, especially since it was hot and my roof is very steep.

Nothing has been returned yet. And I was upset that t you started packing our personal belongings without asking first.

Fast, responsive, understood issue, located source of leak, connected with great contractors to get the work done quickly.

Improve timeliness of
Communication

I like the professional Care they provided during services of the cleanup of our home and the care they took to wrap our furniture and place into a designated area. Thank you ATI

ATI’s staff and vendors were professional in every department. The work was high quality with attention to detail.

The team worked together continuously completing the project professionally. They were friendly.

TOOK 6 MONTHS BEFORE IT WAS STARTED

They went above and beyond!

Professionalism, communication, availability of resources, ability to look forward/establish creative solutions, and coordination with the appropriate parties.

Trouble shooting associated with project was not comprehensive so now I am dealing with an associated problem that should have been identified during project evaluation and remedied during the initial project.

Outside from all sides

The rebuild process has been lengthy. The individuals working on the drywall have cancelled and rescheduled so many dates, and often times not communicated ahead of time that they will not be showing up that day. While working on the rebuild, I have voiced concerns about the workmanship and was assured that it would be fixed but there are still issues with the appearance of the rebuild.

Communication was awful. The project manager kept saying they would start a certain day and then it would change. He gave many excuses and was not very professional.

Workers did not show up to work. Work was done wrong. There was no containment in 1 bathroom. Work was not finished according to protocol. Very unprofessional

Lied from the start I signed a document that said start on February 10 and finish march 13 didn’t even start until 3rd week of march

I was away during the restoration so my daughter handled it all with your company. Everything turned out beautiful. I am very pleased with all the workers and their managers. Bente Strong.

I have found some baseboards not secure