Professional, communicative, timely

Results reflect quality, professional, knowledgeable work

Disappointed with service, workers and culture of the company which was ill equipped to complete project in a timely manner.

Inspector Nik was very professional and thorough accessing the source of the damage incurred in the ceiling of our dining room!

Brad was my Project Manager and he kept me up tp date on everything. I had new wooden flooring put down after my refrigerator leaked on my old wooden floor. The men that installed it were experts and did a fantastic job! Also, they had a crew that wrapped all my household items to be moved to their wearhouse. After the job, they put the furniture back and and put everything away. The ladies did an excellent job!!

Everything....Professional, all workers did a great job in a timely manner.

It's been over a month n reconstruction still hasn't begun

I told your company several times their services were not needed, explained the situation over, they continue to call, then charged my insurance for the trip, to me that should be insurance fraud.

Still waiting for the restoration to be completed

The management of this project was vaguely engaged. We were told at the start "don't worry, we will take care of everything".
It took a while before I understood the separation of responsibilities, who was doing what. I am not much happier with the USAA claims representative. People took leave without arranging someone else to cover or letting us know they would be out of office or who we could contact, or if we were just waiting.

Concerned with what I see as a case of nepotism. As a couple in our late 70's we were overwhelmed by the home disaster that brought ATI to our home. We trusted USAA and therefore trusted ATI because you were sent by USAA. Belatedly I realize I should have taken more control and made more decisions about who would do what. We were not at all happy with the choice of Custom Carpets for our flooring installation. Again, a lack of supervision and responsibility.

You've not provided my insurance company with the information they requested

Quality work, friendly team and easy to work with. Patient and understanding! PM was good and dealt well with change. Would for sure use and recommend them again!

Speedy respone that minimized damage.

They have yet to figure finish the project.

Possibly the worst service I’ve ever experienced. I was given a week estimate that ended up being a 4 week long project. People who had apparently never touched a tool in their life were working on my house. I ended up having to do half of the work by myself just to have it finished in a reasonable time.

Our house, furniture, and clothes were ruined!

25 Yrs experience with Scott LeVigne of MidPoint !! Hopefully ATI can continue to meet the same previously set expectations of past performance by Scott L of MidPoint !! Time will tell ?!?!?

Always timely. Notified me of them being on their way. Came out after shortly leaving to fix a faulty dehumidifier

Very Professional. Did a great job. Allen Brush and Jay Coyle were excellent to work with. I have alreafy recommended them.

ATI was on the job immediately when I had water damage from a cracked pipe, and they took very good care of my property.

Did not complete work, abandoned project and work they did was done incorrectly.

See the following We would NEVER recommend this company to anyone. We would warn others against this incompetent outfit.

Very prompt and completed job in good time.

the experience was awesome...until .......and then it was a shitshow!!! this review is after Ed Gonzaga took over my flood repairs

The tarp didn't stay on - lasted only 3 days .