Professionalism and expertise demonstrated during the work completed thus far.

Many delays without communicating, asking for payment while the work was in process, damaged my walls, refrigerator, and stove, poor job of finishing the floor, which required the entire floor through the house to be redone. Naturally, this lead to even more delays and more poor communication. My project didn’t get completed for over a year from the time I involved your company. Utterly dissatisfied with the process, although the final product looks good

It took only an hour to fix. Sprayed mold spray and threw some paint on them

Took a really long time, then it was subbed it out and we felt like not a priority since it want an expensive job. Drywall work was sub par and then when they came back they fixed that spot but there are more. At this point I am over it.

Efficient and mindful of the work

It took about a month and a half to get the work started. After it was started, I was very pleased with the results.

Follow direction and hire quality people

Our floors had to be installed three times due to poor quality assurance the first and second times.

Once again, we already completed this survey & gave rave reviews!

Excellent work, but clean up was not.

You do realize I've already done this...? I, Susan D'Amato, spent quite a bit of time on this giving ATI a VERY glowing review!

Jim Woggan, the PM, was very professional, responsive and trustworthy.

Outcome was very good

Overall Evaluation: “Unsatisfactory” (1.6 / 5 average)

The project shows some physical progress but has been undermined by poor communication, missed timelines, and unresponsiveness. Immediate intervention from a USAA adjuster or supervisory representative is recommended to reassign oversight, reestablish accountability, and ensure project closure.

Roberto and the team were very friendly and thorough with the mediation work they were performing after our flooding incident. They were very patient with all of the questions that we asked along the way as well!

I'm still waiting to have some outside things done still that we're requested to be completed, and also they haven't even started on the inside work...... and I've already paid you guys in full...... what's up

Fast, fair, communicative, workmanship, and follow-up.

On time. Great communication. Quality work.

The ATI people at every level and for every part of the project were very professional and helpful. The construction crew did a truly excellent job. Hortencia and her crew also did an excellent job.

Our experience with ATI was hands down absolutely excellent in all aspects from mitigation, when we realized that we wanted them to carry on & complete our new flooring job. All the crew personnel were very professional, respectful, & thorough explaining as they went through different procedures & processes. I didn’t feel like I had to ask about much of anything which made us feel more at ease during a time we’d be displaced from our home. Our project director, Stacey, & project manager, Jay Coyle, were both just GREAT! They made things work & happen w/in the timeframe they proposed, & never failed once in what they said & told us to do, & how to go about things. They all work tremendously well together, like a well-oiled machine! This is something you don’t see much anymore & we wouldn’t have traded them for anyone else! The care & concern they put into this job & doing it right is exceptional! Don’t ever lose that quality you exude!

The ATI team was great, they responded immediately to our water heater leak which significantly more potential damage that could’ve occur occurred.

Gabriel lead the water mitigation team, and Jay lead the repair team. I’ll add Zac was instrumental and getting our house back in order.

Great people, great service, great experience.

Project was completed ahead of schedule and work was very good.

Great job throughout the project!

Often the right hand didn't know what the left hand was doing. Improve your coordination and communication.

Very good quality of work, friendly and easy to work with!