They were efficient, knew their business and pleasant to work with.

Professional and knowledgeable

Sometimes a little difficult to work with because of different players involved. Overall, work done to our satisfaction. Choice of actual contractor doing work very good as they were excellent.

Beautiful work plus extremely nice people to deal with. I am thankful!

Execution of work was great. The crew worked their tails off.

It was a very big project and sometimes became confusing about all the schedules and details.

I have always been pleased in past with ATI but this time one employee did not properly instruct a worker on OSHA regulations and contaminated items were not properly removed from my basement before applying new carpet.

ATI has the staff and means to address any issues that may arise at a moments response.

I was bounced between 4 different project managers, communication was minimal unless I reached out, construction crew were subcontracted out and the crew did a subpar performance.

There were things that I very much liked about the company and there were things I was disappointed in.

The work crew s were very good at their job including keeping us in the loop. They were always on time and cleaned up before they left for the day..

Project Manager would not communicate with me. When he did he could be rude. He didn’t do the things he told me about on his first visit. He never came back.

ATI Restoration was prompt and thorough, ensuring the job was done in a timely manner during an already stressful time.

None of the work was done within the time stated in the contract and I had a hard time getting a response to when the work would start (It was completed 10 months after the incident.) The billing system is terrible - this company is apparently very large so there should be a customer portal with an easy way for customers to see what they're paying for with each payment. I had questions about my owed amount but was only able to get a bunch of invoices forwarded to me from the Project Director.

Very prompt and precise

I will answer when project is completed.

I don’t think they did much. Didn’t have a heads up that they were coming on some days. Lack of communication

Darin saved you... I was literally dialing to start calling all the state and local numbers you don't want to hear about bad service when I received his call asking for another chance... I'm glad it finally worked out for the best but there's no way in **** I would ever deal with you again or ever suggest a friend put up with your BS for a single second.

Restoration from start to finish was very professional. Workmanship was top notch.

Last minute contractor change. Poor worksmanship. No follow-up initiated -- I drove everything. I wish we would have used a different company.

Responsive, timely, friendly, thorough, cost effective.

While I appreciate the quality of the actual work performed — which met expectations — nearly every other aspect of the experience fell short. Communication was inconsistent, scheduling lacked clarity, and the overall process felt disorganized. Professionalism outside of the core task was lacking, and I found myself having to follow up more than I should have. The work itself was good, but everything surrounding it made the experience frustrating and unnecessarily difficult.

The mediation process was excellent but the restoration and repair was a disaster. The lead person was not honest or professional and ended up leaving your company during the restoration. We didn’t complain so it wasn’t because of our project.

A 2 day job was spread out over a month! I think my bathroom turned out good but the other repairs were not done according to the estimate work scope.

Your department was the only part of the company that I was satisfied with. The company ATI and it's representatives have been absolutely horrible