ATI promptly reached out when my insurance company contacted them. They were courteous and professional for the estimate and the repair team did s great job. ATI inspected the work and ensured my satisfaction. I wouldn't hesitate to recommend them.

The water mitigation team was wonderful; the restoration team was not. Three different teams were brought in due to poor worksmanship.

ATI Restoration Houston does awesome work for us! I have no complaints at all, and we keep them busy!

I do a lot of work with ATI Restoration Houston. I am very impressed with their work, timing, and communication.

ATI is very detail oriented, and they have great communication through their entire process.

Professional, attentive to concerns, quality work.

The communication, timeliness and professionalism were poor.

The employees they sent were very professional

Very nice good work ethic

ATI was very professional, kind, and efficient in their work.

Conscientious workers when helping salvage goods from house fire.

Lacking in communication

ATI responded to my emergency so promptly and gave me the feeling that I was in the hands of true professionals.

Very professional, knowledgeable, and hard-working. They left the area very clean.

Disrespected my home - absolutely horrible quality - my five-year-old niece could do better drywall and paint work. You guys oughta be ashamed of yourselves.

They did a great job and had fair pricing.

You let my house sit empty for six months and did virtually nothing. We finally fired you after repeated efforts to get you to come and actually DO THE WORK. The job should have only taken a couple of months to get us back in the house, although rebuilding the garage would have taken a bit longer. We waited from March to November and finally gave up on you. Two weeks after being discharged, someone called to ask if they could save the contract. They simply weren't paying attention. At times it seemed as if no one was in charge as nothing was happening. We should not have waited as long as we did to fire you. I'm sure you had more important jobs elsewhere, but we couldn't wait forever. We will never recommend you for anything! All that was done was demo, and virtually no rebuilding except for electrical.

In my opinion your people are spread too thin. You cannot complete a job satisfactorily running from one job to another without close supervision. It’s important for good communication in the same language. When one has to go through someone else always something is lost.

They did not finished the job.

They made a point of communicating with me about any delays that came about.

Had to constantly check in just to keep the project moving, then they tried to say they couldn't start till a month later until I reminded them that according to the contract they had to start sooner. Then tried to charge me my deductible 2-3 weeks after I had already paid my deductible which then took 2 weeks to resolve as well. Painters got paint on multiple parts of the carpet as well as on doors and other objects. The only part that was satisfactory was the carpet cleaning which was done professionally and yielded fantastic results. Overall though I've had water damage before and the restoration process through the other company was leagues ahead in communication, quality of work and overall speed of completion. I will absolutely not use ATI ever again.

Communication on the project was very poor. Things took incredibly long to complete. Selections that I made weeks in advance, ended up being out of stock at the last minute. In the end, my maintenance man finished parts that were not planned to be completed in a timely basis.
We have used midpoint for many projects in the last fifteen or twenty years, and had never experienced disappointment like this before.

Poor communication and it took 4 weeks to do a project that should have taken 5 days

Professionalism and expertise demonstrated during the work completed thus far.

Many delays without communicating, asking for payment while the work was in process, damaged my walls, refrigerator, and stove, poor job of finishing the floor, which required the entire floor through the house to be redone. Naturally, this lead to even more delays and more poor communication. My project didn’t get completed for over a year from the time I involved your company. Utterly dissatisfied with the process, although the final product looks good