I had a tarp installed on the roof. However, it came off. I contacted ATI multiple times, but I was ignored.

Came fast, brought the proper equipment & set up for flooding issues!

You did good work. I just don’t walk around recommending companies

Broke dishwasher mount, multiple time
changes for initial visit, was told tech needed to come by to check moisture but instead of a short visit they did demolition without notification causing a panic situation with my wife having to get other people to pick up our kids from school, broke a tile and took it with them so that now whole area has to be removed costing us additional money.

If they have a prpject.

Pleasant n professional. Took a lot longer than expected

They responded very fast and kept me well informed as to what was happening (or going to happen). The work was high quality and completed as scheduled.

The paint job, patch work, and countertops were rushed and not installed correctly.

Professional, communicative, timely

Results reflect quality, professional, knowledgeable work

Disappointed with service, workers and culture of the company which was ill equipped to complete project in a timely manner.

Inspector Nik was very professional and thorough accessing the source of the damage incurred in the ceiling of our dining room!

Brad was my Project Manager and he kept me up tp date on everything. I had new wooden flooring put down after my refrigerator leaked on my old wooden floor. The men that installed it were experts and did a fantastic job! Also, they had a crew that wrapped all my household items to be moved to their wearhouse. After the job, they put the furniture back and and put everything away. The ladies did an excellent job!!

Everything....Professional, all workers did a great job in a timely manner.

It's been over a month n reconstruction still hasn't begun

I told your company several times their services were not needed, explained the situation over, they continue to call, then charged my insurance for the trip, to me that should be insurance fraud.

Still waiting for the restoration to be completed

The management of this project was vaguely engaged. We were told at the start "don't worry, we will take care of everything".
It took a while before I understood the separation of responsibilities, who was doing what. I am not much happier with the USAA claims representative. People took leave without arranging someone else to cover or letting us know they would be out of office or who we could contact, or if we were just waiting.

Concerned with what I see as a case of nepotism. As a couple in our late 70's we were overwhelmed by the home disaster that brought ATI to our home. We trusted USAA and therefore trusted ATI because you were sent by USAA. Belatedly I realize I should have taken more control and made more decisions about who would do what. We were not at all happy with the choice of Custom Carpets for our flooring installation. Again, a lack of supervision and responsibility.

You've not provided my insurance company with the information they requested

Quality work, friendly team and easy to work with. Patient and understanding! PM was good and dealt well with change. Would for sure use and recommend them again!

Speedy respone that minimized damage.

They have yet to figure finish the project.

Possibly the worst service I’ve ever experienced. I was given a week estimate that ended up being a 4 week long project. People who had apparently never touched a tool in their life were working on my house. I ended up having to do half of the work by myself just to have it finished in a reasonable time.

Our house, furniture, and clothes were ruined!

25 Yrs experience with Scott LeVigne of MidPoint !! Hopefully ATI can continue to meet the same previously set expectations of past performance by Scott L of MidPoint !! Time will tell ?!?!?