Ecficient

Ati explained to me every detail step by step

Not till they find all my electronic items they cleaned and stored!!! TV’s fireplace, lamps, microwave, vacuum’s, radios, fans, kitchen lights,etc….. then they will get a 9

While our initial experience with ATI’s water mitigation team was excellent, the rebuild phase that followed was deeply disappointing and has significantly changed our overall perception of the company.

After mitigation was complete, the rebuild process was plagued by ongoing communication failures, lack of accountability, and poor project management. Our assigned project manager was difficult to reach, slow to respond, and often failed to follow through on commitments or timelines that were clearly communicated. This created unnecessary delays and left us in a constant position of having to chase down updates rather than being proactively informed. What should have been a structured, professionally managed restoration instead felt disorganized and reactive.

In addition, the lack of coordination and oversight led to repeated frustrations, extended timelines, and a loss of confidence that the project was being handled with the level of care and professionalism we expected. The rebuild phase ultimately did not reflect the same standards demonstrated by the mitigation team, which made the overall experience inconsistent and stressful.

Based on our experience with the rebuild and project management side of the process, we would not recommend ATI for full restoration services. While their mitigation team performed well, the failures during reconstruction and project oversight overshadowed that positive start and made the overall experience far more difficult than it should have been.

The first crew left raw sewage in the ceiling and walls. Had to ask them to cut out the part that wasn’t done.

Excellent service

Floors look great, new cabinets and island are exactly as I wanted

Lack of communication. Window replacement took almost six months… still never received the requested invoice for the job. Very unprofessional job.

Great communication throughout the process. Provided suggestions on alternate options.

It couldn’t have gotten any worse on February 16 when Russell and Adam from ATI showed up and we were going through the project and everything that had been disgusted with Russell and I that was gonna happen and that was in writing and then had with the kitchen flooring that for a couple weeks now I have been searching for flooring and Adam comes in and says oh it’s only whatever inch and it can just be sanded in every stain. I stood there in shock because I had completely thought for weeks that we were putting in getting to put in new flooring and he turned around and said it is what it is and he and Russell left without talking to me anything else and they stood outside for over an hour. We’re talking to each other probably just be guessing and I sat there in my car, waiting to talk to Russell I finally gave up and went in my house waiting and he left, and I’ve called him twice, and he has not returned my call and never picked up. I would not use these people. They have no respect for others their clients or anything else.

The carpenters were excellent

Every aspect of the project was handled with expertise and professionalism. We had great confidence in the work and loved the final product.

Worst drywall i ever seen. No lighting in room. Opened up blinds and my ceiling is a mess. I can see cracks coming.

Drying out townhome was done quicky. Done well. Then.......

Very professional company and left my house better than it was before the water damage. I really loved all the crew that came out to work on our house. The water mitigation crew, rebuild crew, and pack out crew were great to work with.

The restoration on my basement was going smoothly whence work started, but the termination of the project manager running my job wasn't relayed to me. That left a 5 week window of nobody contacting me of the continuation of the restoration. When the new PM was given the work, it was completed quickly. Just more transparency would be nice to a paying customer.

ATI was overall a good emergency responder. But they needed to tell me how much it would cost to remove the tree that fell on my house. If I had known what the tree guy would charge I would have used somebody else.

Communication about insurance paying claim was way off.

My only issue was the timing with everything. It took six months from start to finish. The work took about three weeks.

they seemed very organized and timely with their services

From first call through finishing the work. A+
Great communications … professional service. Very thorough
I recommend

Very professional and responsive.

The entire experience was a **** show! No other words to describe! People still talk of this job a year later. My family. Friends. Place of employment. Everyone was aware of the **** we lived thru due to ATI

You guys are not doing carpet cleaning in Northwest Indiana.

Easy to work with.