Took way to long , subcontractors they hired were hacks.

Jim Woggon was great to work with.

This was a restoration project due to construction negligence in our neighborhood. ATI were horrible at communicating and horrible with the budget and extremely disrespectful of our time.

Dishonest company. File more charges with insurance than they actually do the work on.

Project managers were all good. All construction and painting staff were very good and left home very clean

On time, friendly people, treated my home with respect!

From start to finish, there was great communication, on time work done and complete clean up.

Techs were efficient , professional, and patient with me (an admittedly difficult person)

Too many personnel changes, and too many changes to scope of work necessitated by opacity of budget for largest item (cabinets).

The team was efficient and thorough. I was pleased to have them get our house set for repair approvals by USAA.

The cleanup phase went excellent. Cesar and his mitigation team were so great, efficient, communicative, thorough, and considerate. The reconstruction phase was subpar by comparison. Our contractor and project manager were not communicative nor thorough.

Robert did an excellent job repairing the water damage at my home.

They did not clear out

ATI Restoration Cleveland definetly understood what needed to be done and engaged themselves accordingly.

They had to come back to redo some of the work to my satisfaction

There seemed to be some confusion as to what exactly was going to be accomplished between the contractor and the owner.

I can confidently say that Kress is the best contractor we have ever had, hands down. Not only is their work top notch, but all of their staff and contractors are just really great people. The whole process was seamless and we really felt supported the entire process from the owner, project manager, and every trade. I don’t know what we would have done without them, and I honestly miss seeing them everyday! - Rachel Radcliffe

Based on my comments below I could easily give a lower recommendation, but I will stick with "6" in addition to my comments below.

I’d recommend this company for work performed. Also the team from Naperville, Illinois has provided a good experience with care of work being done, patience with all my questions and have gained my trust

At first, I was pleased with them, but their lack of communication and priority of organization has left me sour.

Response from insurance and Midpoint were really fast and efficient after incident; but then there were couple of months when we were waiting for work to begin.

It was a great experience with them.

the process of getting my repairs done was not good. they came out and looked then said they would talk to my insurance. I called to get status and was told oh ya I was going to look at that. After another week I called again and was told that my insurance was not going to pay enough for the repairs. I called my insurance company and was told they were given a much higher bid than I was. I contacted the estimator to find out why and never got an answer. I went with another company and my repairs were mad quickly

Horrible communication

ATI Restoration Dallas was on it, did a good job, and everything they did worked out really well. We were not able to use ATI Restoration Dallas for the reconstruction, but they were in here quick for the mitigation. They covered everything and the company that came in for the restoration did not have to do much.