Project Manager was not responsive - had to call several times.

ATI Restoration Denver is a good company. The customer service is good.

Since October we have been waiting for our refund. Pictures were just taken from the project completed in October. Our daughter has called and still no action. We are very disappointed in ATI at this point

The project lead seemed fantastic at first, but I haven’t received a return phone call , emai, or text in 3 weeks. I’m still waiting on the estimate for repairs for ATI to do them all. Did something happen?

I never give a 10 so a 9 is just as good.

Poor workmanship. Difficult to get a good repair verse cover up patch.

The job is nice but they keep bothering me about the bill and it's covered by insurance.

This company is downright awful. Communication, workmanship, quality, timeliness, follow-through, professionalism, and even billing. Quite literally everything was wrong. This is a mess of a company.

Did not get follow on job.

Good people

This was a difficult experience that took much longer then originally explained.

ATI started out great. Then Abel Gandara started ghosting me. I contacted the main office and got his supervisor. Stephen put me in touch with Brad. Brad came out and said he'd get the repairs fixed. Then Brad ghosted me. Contacted ATI AGAIN and was told that Brad left the company. They put me in touch with Corie Paul. Corie came out to look at the garage. She said she'd get a siding person out to fix what Juan installed improperly. Corie had the garage repaired satisfactorily within about 3 weeks. Repairs to the garage should only have taken a few days but ended up taking 5 months. Corie was amazing!!! Abel, Juan and Brad were terrible.

Absolutely horrible experience. Terrible at communication, timelines, organization and professionalism.

I had some waiting times that I feel I should not have had. I felt like I was ignored at times. However, for the most part, they did a good job.

Very efficient and friendly workers. Reasonable time to finish projects

Overall, ATI did a great job of coordinating the work. They also use quality contractors to do the work.

We have tried not to respond to this for the sake of moving on, but you keep sending this survey. So here you go. The project that was supposed to take 6 wks took 3 years and 2 months. The workers who were placed in our home were unlicensed, unprofessional and unqualified The "plumber" who spoke no English created 2 water leaks (sewer water dripping into the kitchen from an upstairs toilet, and another leak into the garage resulting in water damage) the team installed a fireplace without insulation, left a gaping hole in the the wall, we came home to wide opened doors at 6 pm on multiple occasions, left a dumpster in front of our house for an excessive time period and then had people from other jobs dumping trash in it outside our home, never got a porta potty despite our request, did not put down any preparation for work including: tile drilling, no barriers, no floor or furniture covering. The painting and dry wall was sloppy and needed to be redone 4-5 X in some areas. They removed a cabinet which was supposed to just be refaced and then left a flower pot with holes in the bottom to catch the dripping water under the removed sink. Left it that way for weeks. They installed multiple toilet incorrectly, ordered incorrect parts, had to redo the shower basin secondary to a leak, did not install a p trap and left it opened so sewer gas flowed freely into the bedroom, for months. It took them 4 attempts to install a wine refrigerator as they did not size it correctly. They scratched our floors, trashed our home, did not respond to the leaks for 7 days. The project manager was rude and had no ability to stage and order the materials. Tiles were partially installed with delays due to insufficient quantity The subcontractor "fled the country". The second subcontractor who was going to "drive it home" did not have competent staff and was in way over his head. No one showed up for 8 wks last summer. They installed ¼ inch glass in the showers that was flimsy and below our expectations, then lied and told us that it could not handle anything thicker. Finally after refusing to accept it, somehow thicker glass was installed without difficulty. We ended up receiving a discount, but absolutely insufficient compensation for the poor quality, poor worksmanship, poor service, incompetent staging, safety issues, damages created etc It was literally the worst experience imaginable.

ATI hasn't finished a project they start months ago.

The job isn’t done yet

The worst communication and follow up of any company I have worked with.

From the beginning, there was a lack of communication between ATI, the HOA, Westwind Management and the homeowners. Not all is to blame on ATI. The security was insufficient. My unit was burglarized 2 weeks after the fire. Nick did a Matterport Video, and it wasn't used by the team when finishing the house, because several things were not correct and I had to deal with additional construction while living in my home. I was told, "This is per the plan." My house was sold to me with huge upgrades and additional work that was modified since the construction of the building in 1993. Additionally, the permit process with Xcel was delayed and we had to wait several months before we could get the gas lines done to code, which delayed the C.O. In the beginning, we were told it would take 10-12 month, in reality it took 22 months, and I spent an additional $30K+ in living expenses. Luis lacked attention to detail, left a mess under the stairs in the basement. Ron James was ok to work with. I also was told we had a 2 year warranty, when in fact that was for the people with certain insurances. USAA wasn't on the list, so Michael S told me. I felt the homeowners had zero choice in the matter of selecting a contractor.

Did not restore in a timely manner. Did not communicate and crew was sloppy.

They were quick to respond and very professional. They got everything back to normal.

fast response kind and understanding of the situation, quoted proce was actual price

Fast and friendly service.