Very efficient and friendly workers. Reasonable time to finish projects

Overall, ATI did a great job of coordinating the work. They also use quality contractors to do the work.

We have tried not to respond to this for the sake of moving on, but you keep sending this survey. So here you go. The project that was supposed to take 6 wks took 3 years and 2 months. The workers who were placed in our home were unlicensed, unprofessional and unqualified The "plumber" who spoke no English created 2 water leaks (sewer water dripping into the kitchen from an upstairs toilet, and another leak into the garage resulting in water damage) the team installed a fireplace without insulation, left a gaping hole in the the wall, we came home to wide opened doors at 6 pm on multiple occasions, left a dumpster in front of our house for an excessive time period and then had people from other jobs dumping trash in it outside our home, never got a porta potty despite our request, did not put down any preparation for work including: tile drilling, no barriers, no floor or furniture covering. The painting and dry wall was sloppy and needed to be redone 4-5 X in some areas. They removed a cabinet which was supposed to just be refaced and then left a flower pot with holes in the bottom to catch the dripping water under the removed sink. Left it that way for weeks. They installed multiple toilet incorrectly, ordered incorrect parts, had to redo the shower basin secondary to a leak, did not install a p trap and left it opened so sewer gas flowed freely into the bedroom, for months. It took them 4 attempts to install a wine refrigerator as they did not size it correctly. They scratched our floors, trashed our home, did not respond to the leaks for 7 days. The project manager was rude and had no ability to stage and order the materials. Tiles were partially installed with delays due to insufficient quantity The subcontractor "fled the country". The second subcontractor who was going to "drive it home" did not have competent staff and was in way over his head. No one showed up for 8 wks last summer. They installed ¼ inch glass in the showers that was flimsy and below our expectations, then lied and told us that it could not handle anything thicker. Finally after refusing to accept it, somehow thicker glass was installed without difficulty. We ended up receiving a discount, but absolutely insufficient compensation for the poor quality, poor worksmanship, poor service, incompetent staging, safety issues, damages created etc It was literally the worst experience imaginable.

ATI hasn't finished a project they start months ago.

The job isn’t done yet

The worst communication and follow up of any company I have worked with.

From the beginning, there was a lack of communication between ATI, the HOA, Westwind Management and the homeowners. Not all is to blame on ATI. The security was insufficient. My unit was burglarized 2 weeks after the fire. Nick did a Matterport Video, and it wasn't used by the team when finishing the house, because several things were not correct and I had to deal with additional construction while living in my home. I was told, "This is per the plan." My house was sold to me with huge upgrades and additional work that was modified since the construction of the building in 1993. Additionally, the permit process with Xcel was delayed and we had to wait several months before we could get the gas lines done to code, which delayed the C.O. In the beginning, we were told it would take 10-12 month, in reality it took 22 months, and I spent an additional $30K+ in living expenses. Luis lacked attention to detail, left a mess under the stairs in the basement. Ron James was ok to work with. I also was told we had a 2 year warranty, when in fact that was for the people with certain insurances. USAA wasn't on the list, so Michael S told me. I felt the homeowners had zero choice in the matter of selecting a contractor.

Did not restore in a timely manner. Did not communicate and crew was sloppy.

They were quick to respond and very professional. They got everything back to normal.

fast response kind and understanding of the situation, quoted proce was actual price

Fast and friendly service.

I like that you guys are dependable always do a great job and communicate with us during any of our floods about the condition of the unit that it's actually dry And ready to be put back together Everyone on the team is always professional

From the start to the finish has been a terrible experience. Not timely, not prepared, half assed, zero communication, zero punctuality, and just a massive head ache.

Project is still not complete after over a year.

Unprofessional contractors that completed the roofing.

The linoleum floor is not flat, the communication was terrible, the schedule was extended from 2-3 months to ten months for a small remodel. Levi was very nice, but he did not do an effective job of getting our project finished.

ATI is a tale of two cities. The remediation team was prompt, professional, and a pleasure to work with. The repair team was none of those things. I was routinely ignored and disrespected. I would inform the project manager that I was unavailable and people would show up anyway. I never felt like I was valued or my project mattered.

Lack of communication and scheduling. Not all money transactions were stated up front. Then was made held hostage if we did not pay a deposit that i was not told about up front. Cordination on site seamed schetchy. You had differant people each day and my customer had to reorieniate each crew. My customer felt the work was not completed or done as what she remembers being told and what she saw seamed different. My number is 720-971-0995

Job not finished or took short cuts , just received a notice of Lien, with no updated bill!!

Workers were proficient and got the work done perfectly. They worked quietly and didn’’t stand around and converse with each other. They cleaned everything before leaving every day.

They were great during the whole process.

In my opinion, the company bent over backward to help with my problems. It wasn't always fun and good but the outcome was complete and great.

Was a great experience. Easy to work with and when they arrived to get to work it was completed to our liking. I have no complaints.

ATi was chosen when the original contractor failed in their response, so to be fair they had pieces to pick up. They were quick to respond initially and then as the project dragged on they became less responsive. There were several materials mis-orders causing further delays. Every staff member was as professional as expected and respected the site.

They were very responsive initially. There were material availability issues initially. Then, when the wrong size was delivered and I was told it had to be re-ordered and would take another month, I received a delivery 2 days later of the right size. They found it in Colorado Springs. Too bad they didn't check there on the first go round...I thought it took longer than it should have from the date of claim report to the completion. I also involved myself in the process to make sure I received the proper fasteners for the shutters. I initially went through the project manager who said he would take care of it, however, the next day, the crew was spray painting 3" wood screws instead of ordering the fasteners I had researched and offered a link to that matched existing. That was disappointing.