We liked everything for the most part. Everything looks fine and works fine. The gentleman who worked on our project had to come back to fix some last minute things. However, he left without saying anything before a storm. He left some things out on the driveway but had he come and talked to us, we would have opened the garage for him.
In spite Of being very busy, Ken came out, assessed the problem, and was equipped to stop the skylight leaking on the spot. He was kind and helpful and charged a very fair price!
Ascent Roofing is the Best from start to finish!!
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GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Ascent Roofing LLC as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys