BEWARE. YOU'LL PAY THOUSANDS FOR A JOB AND PAY THOUSANDS MORE FOR LANDSCAPING. Despite their satisfaction "guarantee", they add to contracts that they can destroy your yard, and are not liable for it.
In May of 2023 I had to have a sewer clean out installed for easier access to clogged clay pipes. During the process of this installation, the workers did not use proper equipment, recklessly tore up my yard, even managed to take 2 chunks out of a tree ON OPPOSITE SIDES. I still don't even know how that happened. They made no effort to preserve my yard carefully as they should have been trained to do. Ideally they were supposed to lay out plywood overlaying each one on top of each other so that they could place all of the spoils on top of the plywood while digging. After properly compacting in increments they would put the grass back that they cut out or level it off and if it was settled to where it needed more dirt they would bring in more dirt.
What they DID do,
They dug a huge hole in the wrong direction before finding the pipe and promptly breaking it. Despite having the trench box to get in and out of the hole safely, they did not use it. When their supervisor came, he asked ME if they had.
After the pipe was installed they proceeded to fill the hole haphazardly. And left an absolute DISASTER behind, including the flags just laying around. When I brought this up to the supervisor he offered to pick up the flags... when pressed he said they could come seed grass... for an additional cost! All the while he assured me this is how it's supposed to be. But my father worked for this company and knows their policies and procedures, he was absolutely horrified by the unprofessional work.
I tried giving the mound of mess more time settle, but the no man's land they left behind was so embarrassing I reached out with photos showing how lumpy and awful it all looked, knowing how expensive it would be to fix, I wanted a refund. Instead upper management offered to come seed the mound. I am not usually one to complain or argue with businesses so I accepted.
My Dad was still bewildered with the job and contacted local upper management as a former employee again to discuss the satisfaction policy and the fact that the job was not a 4k quality job. The man he contacted proceeded to argue with him to the point of inviting my Dad to come here from Utah to FIGHT HIM. I was so embarrassed by the conflict I reached out again to apologize and accept the offer for grass seeding and waited to see if it would be okay, and didnt want to press any further. Some time after the grass had started to pop up (they had taken some dirt away, seeded over the lumps of dirt), I saw that the hole was several inches deep into the ground on the sides. I contacted them saying as much, so they did a second grade and seed with soil. (Which I was grateful for at the time.)
Here I am in spring, it is unsalvagable and I will have to spend even more for landscaping. It's cracking along the edges of the mound and so lumpy we can even mow. It's frightening to walk on and frankly I'm terrified we'll be several thousand dollars out again if the pipe has settled wrong. I have refrained from poor reviews, I've tried to be kind, and I've tried to have it explained by a professional. I tried to contact them again about a refund to no such luck. They feel they've been accommodating, and I would agree had the jobs been done properly. However it was just messy mistake after messy mistake and I feel taken advantage of for having tried to trust them multiple times.
It genuinely has twisted me up to try to stand up for myself or feel I'm hurting anyone's feelings but, there it is.