I do not recommend using this company, the contractors that they use have poor craftsmanship and poor communication.

I was completely satisfied with the restoration part of my repairs.

I do not recommend this company. They are trash.

Communication was poor. I never knew who was going to show up when, and half of the contractors could not speak any English to communicate what they were doing.

I wouldn't recommend the restoration side. It was very poor-quality work. Many things had to be redone.

They weren't very communicative. The process took much longer than it should have. The work wasn't up to par.

It would have been done a lot sooner if it wasn't for Covid.

I was pleased with everything, but I just didn't like the floor.

Was completely satisfied with the work and the finished product, however, do feel that the work was prolongedLonger than necessary (6 months).

Every person in my home was so professional, kind, efficient and made a bad situation as good as it could be!

They didn't do any of the work. They sent a guy out to do the painting, and the work was so bad, I had to end the project with them. Then the customer service was beyond terrible.

I would recommend depending on who the sub is. I would tell them to ensure they did not get the same contractor we got.

Both the Water Mitigation Team and the Repair Team performed excellent service and communicated what to expect with each visit. Josh on the Water Mitigation team was extremely professional and explained in detail next steps. Ian on the Repair team does expert work and was very professional as well. I’d give the whole experience five stars!

Archer restoration is a superlative organization in every way.

The team was professional and on top of the situation.

Everybody I spoke with was professional.

Archer Restoration Services did a good job.

I wish they would stand behind what they said they were going to do. I don't think that was very professional on their part. I shouldn't have been given an attitude when they didn't do what they were supposed to do.

All of the contract craftsmen were very professional, knowledgeable, courteous and did great jobs in their own right although there was one in particular who I want to mention who was a stand-out. Will, the dry wall hanger and painter, gave a lot of attention to detail and worked closely with me in keeping me abreast within his progress and making sure that If I had any questions or concerns about what he was doing. He did the most tedious and time consuming portion of the overall job and I was somewhat amazed with his his results given the time he did it in. Nice guy with a great work ethic. I also have to mention the Archer’s project coordinator Tim All of the contract craftsmen were very professional, knowledgeable, courteous and did great jobs in their own right although there was one in particular who I want to mention who was a stand-out. Will, the dry wall hanger and painter, gave a lot of attention to detail and worked closely with me in keeping me abreast within his progress and making sure that If I had any questions or concerns about what he was doing. He did the most tedious and time consuming portion of the overall job and I was somewhat amazed with his his results given the time he did it in. Nice guy with a great work ethic. Last but not least, I must mention the project coordinator Tim Jensen who did an awesome job as well. He was extremely knowledgeable about all the processes of the job construction and did a ver applaudable job of coordinating all of this. He was also a pleasure to work with and I consider him as a great asset to Archer’s team.

I trusted Archer because they were recommended by the insurance company. To have that big name you have to insure the quality of the work is good.

Archer Restoration did an excellent job. Personnel were extremely professional and personable. Corey was a great lead during the mitigation phase. I can't say enough about Jason Craft. He was excellent in explaining each phase of the process. He went above and beyond for customer service. He was available for questions and addressed issues promptly. Definitely satisfied with the results. Will without a doubt recommend Archer Restoration to anyone.

Not really. Very disappointed with the whole process. Will not use them again it recommend them.

I hope I never have to go through this process again because it is really troubling.

They only worked 3 hours a day one day a week.

They were very professional, responsive and expedited the cleanup effort process. (Post-flood damage).

Archer was great! They were very accommodating with scheduling, which was especially important as both me and my wife work. We would generally come home each day to find that they had done exactly what they said they would do. The quality of the work was great as well. We never found any issues where we needed them to correct or change something they had done.

On the carpeting I had them come back to flatten down the seams. Against the wall, one end line was not even and is very narrow. The tile looks a little different than the color in the book so the floor does not match the wall and is not straight against the wall.

When they got here they hit the side of our house with a truck, bent gutters, broke off shingles and our flood light hasn't worked since then.

We are very satisfied, they were very prompt and just did a wonderful job.

They were very nice everyone that I talked to and worked with. Except they had a lot of turnover. The project manager and others quit, and nobody would tell me what happened.

The manager was responsive. Even if he was not there, he would call back.

I was very satisfied and I thought they were very professional.

Area Of Satisfaction

Area Of Satisfaction - I was most satisfied with the communication and attentiveness.

Area Of Satisfaction

Area Of Satisfaction - Once I voiced these concerns to Keith, he took over and after that, things went very smoothly and I never had to worry about anything. Keith was so wonderful to work with and he alone turned this into a more pleasant experience.