The day before leaving on a 2 week vacation we found that our roof needed tarping and repair. Apple was able to do the tarping that day and kept in communication with us to make arrangements after our return. When we found that the gutter guards hadn't been screwed back on properly. Apple promptly sent someone out to correct this.

We've have had great experiences with Apple Roofing in past with hail damage repairs. However, this project we had firework damage and the initial contractors they hired didn't do great at all. The roof looked terrible and could have been kept the way it was with the fireworks holes. I let them know and they agreed it wasn't quality work and they did fix it. It looks a lot a better now rather than when the first contractors did it.

When you say something follow through

From start to finish, there were problems with the job by Apple Roofing, and I don’t know where to begin.

CHRIS is awesome! He made it easy for me to go ahead with the project.

They use a lot of unprofessional tactics and change the things you agreed to in the contract. The contractors are not truthful and don't want to do what they said they would, and they use cheaper materials than what you order. I thought they would be more professional and straight forward with their customers.

Due to the time to complete this 'job'... it's now 7months (began in April .. its now November) Received this to evaluate yet have not been informed that the job is 'done' . Plus am not able to evaluate the quality of the work since I have not seen any pictures of the work done. Requested but have not received any.

Quick Response

Very efficient, friendly and hard working employees.

Russell Gibson - Roofing Consultant made it a painless process.

Russell Gibson has been such a great help from the start to finish! He communicated every step of the way, explained our options, and followed through on every promise.

Very friendly

Everyone was very helpful and friendly. Explained everything to me.

Almost 4 months in and still not completed. Lack of workers available to do the job. When they finally show up the product doesn't match. Roof/siding.

Apple Roofing did a great job on my roof and gutters. Communication was prompt a d

It was a very satisfactory job well done.

knowledgeable and courteous

I am very happy with the service all around.

Very efficient, great communication and done in a timely manner.

Finished on schedule, easy to work with

Executed job as promised. Left area cleaned. Friendly service

My experience with Apple Roofing was the worst experience I've ever had to deal with.

While some of the services went smoothly others took a long time and lot of oversight to get done correctly. However the project office worked with us with the shared objective of getting a quality service in the end. The sales/field rep however stated to loose patience and never seemed knowledgeable about construction.

Crew ran over one of my downspouts, bent another one in the backyard, broke a sprinkler valve hatch on my porch, broke all of my edge lights

It was a procrastinated process, and there seems to be a real lack of communication, not only with me but among the people who did the actual roof.

Jorge installed my roof 3 years ago, and it went through a hurricane. They do super fantastic work. I am really pleased with what they do and what they did this last time. It was efficient and clean. They left quietly. I didn't even know they were here or had left. I went outside, and they were gone.

Great communication by Brian Flanagan getting it all set up and Sam Carlson during the job. Brian worked great with the insurance company

Working with Jorge was an easy. Great communication and he made sure everything was done to my liking.

Apple has done a great job for us after the Sept. storm in McCook, as they did after the storm 2 years ago. We have already recommended them to a friend that contracted with Apple to repair her home.

Brian was very thorough and made us feel like he "had our backs" through the process. Also, the crew got the work done in less than the amount of time originally thought that it would take.

They were convenient, good recommendations, good communication, and fast service, all that good stuff!

If you carefully read my responses to your questions, I think it is quite evident why I would not recommend Apple Roofing. All of Apple Roofing should be more like John Barbosa.

Apple Roofing went above and beyond to make sure I got the proper roof replacement.

They are very prompt and professional.

Work was done promptly and well.

They have not finished the job. A piece fell off and they have not come back to finish the job.

Very prompt, polite and excellent communication!

Everything was done quickly & very professional

Apple Roofing did great!

I don't like being coerced to provide a particular rating.

We were really impressed with how communicative and available Truman was. Service, product, and attention to detail were much more than we expected.

excellent service, good work and Jay goes above and beyond!

They are really great to work with.

Great job - fast, comprehensive, on-time and delivered what they promised including follow up.

Very professional and friendly

Everyone was very professional, completed things on time and cleaned up afterwards.

Cover gutters when tearing off roof so nails. etc. do not get into downspout.

They were professional, timely, and they cleaned up very well.

Apple was not among the "Herd of salespersons" that swarmed around our neighborhood & community after the previous night's rain & hail. We were contacted a day or so later by the salesperson/inspector on a referral by a family member. He was so throrough checking every area and taking countless pictures and giving us ample time to consider what to do

Great difficulty to get crew to come do my smaller repair job.