Richard with ATI is very responsive and professional.

Always quick to respond and thorough

Enjoyed working with my Project Manager.
Disappointed with the quality of workmanship, especially the tile on the kitchen and bathroom floor, it could have been a lot more even. Also, the niche in the tub/shower area, the tiles did not fit as evenly as they should have.

ATI has been incredibly professional, responsive and great to work with!

They always do a very good job.

Quality workmanship

The job was done in a timely matter and any issues were addressed quickly and efficiently. Joe Bida was professional and caring and a pleasure to deal with

There is nothing wrong with your service.

The workers were sloppy, they lost all my outlet covers, threw away one of my 8x10 area rugs and it took them three days past the expected day to retrieve their equipment and my numerous calls were also delayed in receiving a response. They also scratched my washing machine.

Very knowledgeable with the project and permit requirements with the City.

Sales man was extremely pushy immediately after my fire. Literally lied to me grossly understanding estimate costs at no more than 1500 to board up cost then billed 3500. No safety precautions. Workers Literally boarded up house without a word to family and friends inside house with glass flying everywhere they did not care if anyone was cut. Overload of calls after trying to get me to agree to more overcharge for other types of work on my home. If you want no safety to be overcharged and harassed doing worst event in your life use farrow!

The service was excellent!

The linoleum floor is not flat, the communication was terrible, the schedule was extended from 2-3 months to ten months for a small remodel. Levi was very nice, but he did not do an effective job of getting our project finished.

Jimmy and Bruno are amazing, professional, responsive, and always deliver

I went through 3 project managers and took 4 months to complete.

Clean up and dry out did great the construction phase was not as good painting was done but many area were missed that were missed that were still charged on the paperwork.

Easy to deal with and made a difficult situation so much better. Staff was courteous and timely and solved the problem on first try.

the team lead by TJ and Lesco went above and beyond top flight service .. they moved in like a well trained special forces unit and turned the mess around quickly and thoroughly ..

Some of the worst communication levels I have ever seen for any kind of project. Various fazes of the work was sub standard .

After a few bumpy days we got on track with each other and has been great since.

Great team and keeps you up to date on everything.

Workers sent to our project were professional and energetic setting up the fans and removing the damaged baseboard and sheetrock. Appreciated their effort.

Excellent service

Prompt service, excellent communication, quality work.

Excellent team and project manager. Met all deadlines and very respectful of my home.

I very much appreciated that even on a long and chaotic holiday weekend my call was answered right away. Boston assured me someone was coming out the same day and they did!

Proactive Communication. Tired of calling to get updates.

There is NEVER a time that Kenny, Bruno and the CRS team try not to assist my critical needs.

Difficulty getting things scheduled. Victor was the best part of the experience-- professional, always responsive and helpful.

Tammy Dorsett was the agent who took our claim. As far as the work goes with ATI and the actual mitigation, most everything went fine, albeit a bit longer than anticipated. Things went downhill, however, with your "Preferred Vendor" who was recommended to us for our actually rebuild. Steve Dorsett was a nightmare to work with but was who Tammy recommended stating "ATI is very backed up" and that her husband, Steve, is a "preferred vendor who we use all the time."

If you want further feedback on how this all played out, I'll be happy to discuss, but needless to say, our experience was deeply tainted by working with the Dorsetts.

Very professional and efficient. Good communication.

No

ATI will continue to be my go-to for emergency restoration, and I will continue to recommend ATI to my colleagues as well.

Too expensive. Too many questionable, unverifiable line items. Too many overstated square footage estimates. I questioned over $1000 in over charges and they agreed to take off over $800.

Everyone I dealt with was extremely profession and helpful. I was kept aware of all actions throughout my repair process.

ATI has been a tremendous partner in helping my family and me navigate a very difficult and emotional time due to the Palisades Fire. While our house was not destroyed by the fire (luckily), there was significant smoke and other damage that rendered the home uninhabitable. As you can imagine it doesn't feel very good to be kicked out of your home. ATI & team did a great job of immediately making us feel like they were going to make everything all right. And you know what? They did. They underpromised and overdelivered at every turn which is more than I can say for other partners I have worked with throughout this tragedy. Thank you ATI!

I was barely contacted about what is next with the project.

They were very polite and did a amazing job

Response was swift!

April and all the Guys that came to the house were awesome professional nice.

Great work and timely response to getting booked for the job.

Very disappointed that we had to pay ATI's paint contractor, Bogle Smart Build, 590 dollars out of pocket in order to get them to complete the painting of our flooded living room walls (north and east walls) when ATI had designated only the south living room wall for repainting, and to replace the bathroom sink which they removed in order to replace the cabinet and which was found with a broken stopper mechanism on our patio floor. (It is not known how the stopper was broken but the sink had to be replaced.)

Packers were a one they deserves a ten but the first manager not la bron was not reliable or did not respond to my inquiries I asked that he be removed but before his removal he showed me only one small sample that I meant the specs of the original carpet I approved it but hindsight it was a bad choice cause the carpet is great to walk on but 30 to 40% lite tan with the other % medium brown if I had seen a bigger sample I may have requested a different color. Overall the task took almost 9 months too long

Start to finish the job was a shit show. The only person worth a damn is Brent. They kept making adjustments for work they did not complete or intend to complete to try and SCAM the insurance company.

On time, professional and clean

Prompt friendly hard working get the job done fast and right

Service was great! They did a good job. However, it was 2x the price of my other tart company

Anytime I called, they were here within 45 minutes. They are the best.

They did a great job and were very friendly.

Excellent