I told your company several times their services were not needed, explained the situation over, they continue to call, then charged my insurance for the trip, to me that should be insurance fraud.

Highly professional service

Great experience!

Professional!!!

Still waiting for the restoration to be completed

The management of this project was vaguely engaged. We were told at the start "don't worry, we will take care of everything".
It took a while before I understood the separation of responsibilities, who was doing what. I am not much happier with the USAA claims representative. People took leave without arranging someone else to cover or letting us know they would be out of office or who we could contact, or if we were just waiting.

Concerned with what I see as a case of nepotism. As a couple in our late 70's we were overwhelmed by the home disaster that brought ATI to our home. We trusted USAA and therefore trusted ATI because you were sent by USAA. Belatedly I realize I should have taken more control and made more decisions about who would do what. We were not at all happy with the choice of Custom Carpets for our flooring installation. Again, a lack of supervision and responsibility.

Didn't do what the insurance company and us wanted done then tried to swindle us out of 2k for mold removal.NEVER sent us an estimatet to us or the insurance , which was asked for on numerous times.

You've not provided my insurance company with the information they requested

Quality work, friendly team and easy to work with. Patient and understanding! PM was good and dealt well with change. Would for sure use and recommend them again!

I will tell people to run far away.

Quick response upon request. There’s always follow up from the person in-charge with the project.

I’m so pleased that videos were taken in the beginning so that everything could be found so quickly in the end. I’m also very very happy that the women who were responsible for all the organization of everything in the house were so efficient.

hard working clean, and polite,

Great work ethic, great people, and always top-notch quality and amazing results.

Speedy respone that minimized damage.

I worked with them on several occasions. They are really good with communication and timing. I really like them.

They have yet to figure finish the project.

The team is very responsive.

everything! they were there & working very promptly. ALL of the employees were wonderful.

Very professional

I highly recommend ATI Restoration National. I highly recommend Jonathan and Tiffany.

I was very happy with their work, Ivan, and the guy that oversaw the cleaning. I was very happy with the attention and time they put into it.

I've had experience with Servpro and there us no comparison with ATI regarding the level of quality and expertise that ATI brings to the table. I have recommended ATI to my friends and neighbors .

Careful & timely repairs

Great company, quick response and completion of emergency repairs needed.

Would very likely recommend to friends and non-competitors :)

They do good work and are good workers.

Possibly the worst service I’ve ever experienced. I was given a week estimate that ended up being a 4 week long project. People who had apparently never touched a tool in their life were working on my house. I ended up having to do half of the work by myself just to have it finished in a reasonable time.

7 months to do the repair. Terrible communication. Still waiting to complete the process and get my deductible back.

My construction team were criminals. They ruined items, and things are missing. They were the worst EVER. And my ATI project manager disappeared on me. Left the company in the middle of the project. I have built a home from the bottom up and have done a lot of other construction. Farbex was DISGUSTING. I don't even have time to type it all up. They ended up costing me more than $15K extra by screwing up with the oven and microwave. I couldn't hate them more.

Professional yet warm and caring in a stressful situation. Their Confidence was reassuring that the job would be done to my satisfaction. Went above and beyond my expectations!

Our house, furniture, and clothes were ruined!

They handled the issue right away

Eight months!!! I am homeless, I would have never used this company if they had been truthful with the time frame for the rebuild.

25 Yrs experience with Scott LeVigne of MidPoint !! Hopefully ATI can continue to meet the same previously set expectations of past performance by Scott L of MidPoint !! Time will tell ?!?!?

I really liked their quick response

Slow in responding to work orders and providing quotes.

Will not recommend this company for any work. Lack of responses to any problems, hired contractor tried to leave the project after multiple months of not having the work completed with around 6 people coming to look at the project. Crews broke our drier then only replaced the top the drier with no sense of possible replacing the entire drier. Then when crews came to fix the drier they were watching YouTube video on how to fix the damaged piece. Then wires were left exposed on the drier. Lack of personal engagement due to project being small. People who did come were only at the house for 5-10 mins then left with minimal conversation or review of the work supposed to be done. Company would call my wife and I multiple times after multiple conversations advising the money was supposed to be coming from insurance (this went on for months.) Overall horrendous experience.

Reliable, in time and pleasant to work with

Communication, detailed plans and fast service

Was very disappointed with the way my house done

I am a valuable customer for ATI, very easily to communicate and very friendly

I appreciated the caretaking attitude that everyone from ATI connected with our project exhibited throughout the process. A loss is a hardship, and these folks clearly compassionately recognized what we were going through as they helped us through the restoration. They were responsive to all of our questions and concerns.

I was very pleased that ATI Restoration was able to come out quickly and in a timely manner in the emergency situation.

This service was very quick and easy

Great communication and response in getting the work done

Quick response to emergent issues, quality, professionalism, experienced.

Fast and efficient work!

The crew was amazing. They worked until finished. Hard working crew. Cleaned everything up as well.

Always timely. Notified me of them being on their way. Came out after shortly leaving to fix a faulty dehumidifier