I liked the people who did the work and the quality of what they did.

I've been using ATI for my portfolio here in Las Vegas since 2009...have no plans to use anyone else. They set the bar pretty high.

ATI is very responsive.

After a roof leak at my residence, ATI technicians arrived without moisture a detector. They attempted to use an infrared device, but were unable to identify the area of wet wall. I insisted they get a moisture meter. After doing so, they subsequently identified a section of wet wall requiring mitigation. A section of wall board was removed and a dehumidifier was placed near the affected wall, but no circulating fans were used. No one from ATI contacted me for the next 7 days. I finally called and requested that the dehumidifier be removed. A technician working in my area was sent to pickup the equipment, but also did not have a moisture meter to test condition of the wall. Though all personnel were courteous and attempted to assist me, I feel that followup was inadequate (none), and I think that periodic checks (one or two) using a moisture detector should have been made during the mitigation process and again at the end.

It started amazing with my project manager, then he was fired, I was informed of this by the workers and it was all downhill from there.

They were very kind and courteous and did an excellent job

Professional attitude. Respectful of belongings.

The quality of the work was good, but communication throughout wasn’t what it should have been and getting the project started was slow. I made my first draw payment in October, the project was completed at the start of January. I had a secondary bathroom and closet that needed to be partially put back together and new downstairs flooring. I had a whole bathroom gutted and redone in two weeks, this took almost two and a half months. I understand there are other projects going on and sometimes there are delays with insurance supplements, but some of these delays were just due to bad planning.

They did a great job.

Excellent work

The incident occurred ain mid September. The project finished January 7th

When you use HomeDepot cabinets that only cost $900 and I have to pay $300 out of pocket on a 22k job is absolutely ridiculous and ripping the customer and AAA Off. and Rudy the contractor taking the 2 guys off my job so they can finish that job before my home is the absolute worst ever. When I have to build shelves in the cheep cabinets that were installed so I could make my cabinets like I had is another red flag. So many things went wrong on this job and I will never recommend and I plan to make sure AAA never uses ATI for another job ever again !! The worst customer service ever !!!

Case manager (Jay) very nice and helpful when you’re meeting with him.

Great customer service!

I got a phone call from somebody who I don’t know. They asked if my name which is Cheri Summerfield., and I politely asked Back who is this, and they said is Cheri Summerfield there and I said can I please ask who’s calling?.
They said it’s for your home warranty your home warranty and I said what does this regards to? Gentleman or the other N said your home warranty and I said I don’t know what you’re talking about. Can you please tell me what property you’re talking about because I have one more property that is on a warranty. It took a couple times for me to ask what property he was asking you about.. still he would not tell me who he was or why he was calling then he finally said the property on North wind three N. wind. I said yes this is her. Then he continued to tell me how rude I was for asking questions from a phone number that I have no idea who it is. This is what happened and then he continue to tell me that he was going to cancel my claim because I was so rude. I don’t understand how I was rude by talking to a stranger trying to find out what they we’re asking for.

Responsive project team.

Chuck never returned my estimate, then I researched the company and saw all the negative reviews on Angie’s list and about all the complaints with the Better Business Bureau for shabby workmanship, not completing the work or just dangerous workmanship

They arrived promptly and were very professional.

Workers great, project manager not so much.

I called ATI out on a friend's insurance claim when a vehicle struck his commercial building, and they went way above and beyond. His feedback was very favorable, and they were very helpful.

ATI Restoration did a great job all the way around with communication and getting the job done, and letting us know when the guys were coming and going as they were moving back and forth from Phoenix to Yuma, which is about a three hour drive. I had no problem with ATI. They did a great job.
If we have something that comes up, we'll be calling them again.

The service was completed but not without issues. The technician who hooked up the drying equipment (heaters, fans, etc.) did so in a way that kept blowing the fuse. He checked the fuse box but didn't change the configuration and it blew again after he left. I had to reconfigure the machines on my own to connect to separate fuses so that it would work without leaving my home in the dark.

They did an amazing job taking care of a tough situation where we had pepper spray in the room. They got all the smell and stuff out of the room, and they did an amazing job.

You abandoned my project half way through.

They were very timely, dedicated, and hardworking.

ATI has been responsive and has keep me up-to-date on status of project.

I always have a wonderful experience with ATI Restoration. They are very accommodating.

Our site manager took pride in his company and his work.

Mitigation went well, but the construction has not started yet. We have been in a holding pattern for weeks.

I was very disappointed/dissatisfied with ATI specifically because of the Project Manager that was assigned to the project. She displayed a high level of very poor customer service. She was very verbally abusive and she lacked or had very poor communication skills. I requested for her to be removed from the project because of her unprofessionalism but that was ignored. That is the reason why I am giving ATI a very low mark. Ms. Genevieve Rosario was the project manager and her quality of work and performance was very poor. She degraded me when I asked questions. She was very bad with follow up information when I asked for information. She took no accountability for mistakes made on this project. The experience with ATI was one of the worst experiences I have had. The venders that were chose for the work was good and very professional and were very accommodating. But it was Ms. Rosario that made things difficult. What should have been a project that should have only taken 7 weeks ended up taking 10 months. And it was all because of Ms. Rosario. I will not recommend ATI to anyone because I asked for Ms Rosario to be removed, that request was ignored leading me to think that they condoned her behavior and ignored the plight of the customer. There were so many mistakes made by Ms. Rosario, to the point where I literally had to take control of the situation. A lot of mistakes were made, misinformation was provided to me. She verbally assaulted me by telling me that I was one of the worst customers that she ever had to deal with all because I asked questions and did not allow her to do what she wanted to do against my wishes. Very disrespectful. And this experience was very traumatic. To say the least.

Did a great job

Project Manager was not responsive - had to call several times.

We have used ATI Restoration a number of times at various facilities. They have always stepped up and taken care of what we needed to do, in a minimal time and very professionally.

Once they started thee project was completed quickly with great workmanship

Our Senior Project Director Boston Whitlow managed the process from start to finish while keeping us informed every step of the way with our roof leak.
His guidance was knowledgeable, professional and thorough.

So far nothing much has happened, cut a hole in my ceiling and covered it with platic that is now falling off. No calls, no follow-up no...no...?

Communication. At first it was fine but after a while, I was left out of the loop. The rug I chose was not available until after Dec. 2, 2025. But the contractor didn't even pick it up until Dec 8, 2026. Not knowing he kept giving me excuses as to why he couldn't come to the house and work (the rug they replaced with my original order is nice but not the color I wanted, settled with that one). I always had to text him to see when he was coming and the time to make sure someone would be at the house. I shouldn't have to do that. I understand the deadline you gave me but, I think a lot of time was wasted. Could've completed the job in 3-4 days max. Instead of hopping around from job to job.

We have used ATI before and they’ve been great. Unfortunately, this time they have been horrible!

Came in and got the job done. Very professional and meet all our needs. Stress free

The individuals who came to my home to perform cleanup and removal were excellent and I have no negative things to say about them in that regard, but my complain is with Tom Carey, a Customer Account Rep with ATI. My renters insurance, Lemonade, hired ATI to perform cleanup and removal at my home and after the job was completed, Lemonade informed me that they would be paying ATI for the work they did. A few weeks after the job was completed, Tom reached out to me requesting payment. I informed Tom that my insurance would be handling, not me. About a month later, Tom reached out to me again, once again requesting payment that I was not responsible for making. He said he contacted my insurance (without any of my insurance information) and my insurance told him that I was paid out and that I'd be making the payment. I called my insurance and they assured me that they'd be paying ATI and that I was not responsible for the payment. I once again informed Tom via email that my insurance would be handling the payment as I was, once again, not responsible. Then earlier this week, Tom reached out YET AGAIN asking for payment. My insurance emailed me staying that payment to ATI HAD ALREADY BEEN MADE. I had to request of my insurance to contact ATI and tell them to cease all contact with me to request payment for something I WAS NOT RESPONSIBLE FOR. Your guys account reps need to communicate better with all parties with situations like this. The stress that I felt hearing about a $19,000 bill I supposedly owed after the last several months I've had of being homeless and uncertainty of wondering where I'd be living after the cleanup was not something I needed to hear. Do better next time.

Project took way too long in my point of view. There were times especially the month of September where everything was at a halt except for the last week when they layed the flooring. There were other pockets of time where nothing was done.

They saved me from being scammed by another restoration company.

Bad subs, reworks needed
Too many shortcuts
Multiple calls to follow up

ATI Restoration is highly responsive.

Professional.

Dominic has no customer service skills

Competent, helpful during process, friendly

The people I interacted with were some of the nicest people I have met

Great communication. Great work. On time and job well done.

You'll work for the insurance company in wrote a half-assed estimate The benefit of the insurance company until I had to fight with them about the inaccuracies in your estimate