The supervisor, Jimmy, was really professional and great. I wouldn't call anybody else but him.

The ATI team was great, they responded immediately to our water heater leak which significantly more potential damage that could’ve occur occurred.

Gabriel lead the water mitigation team, and Jay lead the repair team. I’ll add Zac was instrumental and getting our house back in order.

Great people, great service, great experience.

I already did this survery over the phone. Your men, Carlos and Richie were very professional and courtious

Project was completed ahead of schedule and work was very good.

We ended up being really happy with the company, and we feel like they really took care of us. At the beginning, the project manager that we had was left a lot to be desired, and we had some real problems. Once the project manager was replaced, everything went so smoothly and stayed on track time wise. I would definitely recommend ATI Restoration, and I actually have recommended them to friends and family. I do give them a warning about making sure they have a good project manager.

Great job throughout the project!

They were always right on time, explained, in detail work to be done in our unit. Always courteous and kind.

Often the right hand didn't know what the left hand was doing. Improve your coordination and communication.

Excessive employees left the business delaying our job. Double billing, then the subcontractors were not paid and said they were going to put a lien on our house after ATI was paid

Poor workmanship. Difficult to get a good repair verse cover up patch.

Very good quality of work, friendly and easy to work with!

Lack of communication, had to contact ATI if I wanted to know anything about my damage. Hired outside workers that did a bad job. Went through 2 time lines for finishing the project but they blamed the cabinet makers. So much more to say but USAA adjuster doesn't communicate also.

Took care of me from start to finish.

All of your employees were on time, always in contact for anything I needed to do and your have a great team

Extremely organized and helpful

They do good quality work . This is the second time that I’ve used them.

They were very responsive, quick and provided an exceptional service.

even though I specifically asked to be communicated with prior to construction, there was very little updates and advisement throughout the process. No timeline, no updates on progress.

I just noticed they did not completely repair the carpet pad or staple the carpet to the floor. It’s in an area I don’t normally walk in but found when I was cleaning up.

Efficient, seamless processing of architecture, supply ordering, excellent selection for contractor restoration, easy to work with. Kept all appointmrnts with township, troubleshooting with excellence!

Great communication, stayed within budgeted amount, prompt service, great results!

It took almost 2 years to complete my bathroom…

Dustin and Mike went well above and beyond they helped us to get on track and get our house fixed in time to sell it . It would not have happened with our their professionalism and high level communication

Nicholas Markin was extremely communicative from scheduling to completion and kept me up to date.

I've been very pleased with the work but hope I never need it again for obvious reasons.

We will never recommend ATI to anyone. Communication was terrible. Poor workmanship. Contractors most of the time showed up to work on the weekends- mostly Sundays like the parents house was a side job. Fairmont City doesn’t require permits, so we feel that’s the reason there was so much slack done and very under qualified people were sent to patch my parent’s home. The company got paid very well for the job that was done.

Chase Mesford coordinated my project very well. He kept me up-to-date with the progress of my insurance company, and returned my call/texts promptly.

I was very pleased with the complete restoration done by ATI. I was treated respectfully and had constant contact with Sarah. They are a friendly company that took time with me to explain and finish the work. In the event I ever have need they will be my first call. Thank you all at ATI.

The job is nice but they keep bothering me about the bill and it's covered by insurance.

This project was supposed to be completed in July 2025 and is still ongoing; The sub-contractors working in my home damaged several items in my home and I have yet to receive any final resolution; I was a victim of extortion from the first sub-contractor ATI sent to my home, that demanded I pay approximately $1,800 or he would put a lien on my home; The majority of the workers ATI sent to my home were not experienced or skilled enough to complete the tasks they were sent to do; If I could do it all over again, I would have paid a higher deductible to avoid ATI being assigned to my home.

No communication at all or follow through. The project was never completed

The project coordinator Charles Will organized his team to do the job efficiently.

I’m putting together a lawsuit and suing you. We have proof you’ve committed insurance fraud and this will be another record.

I’m keeping documented records of this survey and have two years of emails, texts, and call logs to use against you.

On time with equipment. Removed water damaged floors and focused on drying rooms

it is taking 3 months to start a project that happen on 8/17. Still no guarantees

I would recommend them to a friend because they were were very professional, polite, made sure to take precautions around my house, like putting things on the floor, and coordinating all of the things. It wasn't something I wanted to do, so having to undertake something elective proceeded and they were really great.

quick to arrive, good quality work

Jonathan and Tiffany are amazing!

Very friendly and concerned about getting the job done to my satisfaction.

ATI was reliable and consistent. During a tough time, they showed empathy toward our loss of belongings and worked consistently with a good attitude that made the process much easier.

Very honest, saving me a lot of money! They could have been dishonest, charged a bunch of money and I would of had no choice but to pay but they weren't and I'm so happy for their integrity and honesty! Definitely a company I highly recommend!!

Quality work

The job was supposed to take 5-7 weeks and took 5 months. Horrible communication from Alex and between him and the contractors they were all blaming each other and us for work not getting done timely or correctly.

It took way longer than needed. I had to call the Project Manager several times to light a fire under him. Work was good for the most part, it just took over 3 months to fix my shower.

We didn't particularly choose ATI restoration, they were the in network provider assigned by the insurance to complete repairs.

There were a lot of communication issues and delays, resulting in work starting nearly 7 months after the damage occured. Once the work started, it went fairly quickly and with good quality... except for more communication problems between ATI and the insurance that nearly derailed the work completely. If not for a project manager going rogue and doing work before full authorization came through, ehat was already a 3 week displacement from our home likely would have turned into a 2-3 month didplacement.

Working with ATI, they get the job done, but we have had some experiences with a delay in getting the job done. The quality work was good, but it just took a little bit longer than expected.

The communication was absolutely terrible. The project coordinator (Matt?) - never could get him on the phone. The few times a heard from him regarding progress and scheduling and to answer questions I had, he was incredibly rude and condescending. I had to call him towards the end of the project just to get an update to move forward. Rare communication and little regard for homeowner concerns. The men who came and did the remediation and demo work (older man, David? And younger burly guy with long hair) were the only communicative and polite employees I worked with, however every scheduled time I had for the work to be done, which I took off work for, was either rescheduled or hours behind the set time. In addition, my air return vents were not covered so now I am left with construction debris filling my duct work.

I'm not sure if I would recommend them or not. The insurance company referred them to me. I usually don't recommend companies to people.

not in San Francisco, but I will say the Bay Area

The work was done professional and the workers were very good about clean up, once they were done.