The workers that were sent did a lazy job until I got management involved.

The rebuild process has been lengthy. The individuals working on the drywall have cancelled and rescheduled so many dates, and often times not communicated ahead of time that they will not be showing up that day. While working on the rebuild, I have voiced concerns about the workmanship and was assured that it would be fixed but there are still issues with the appearance of the rebuild.

Communication was awful. The project manager kept saying they would start a certain day and then it would change. He gave many excuses and was not very professional.

The quote process and job itself were fast and efficient.

We have used ATI Restoration twice as recommended through our insurance carrier. Both times were catastrophic damage, and they were vital in getting us back to working order.

All around, they know their stuff and take care of everything from start to finish.

ATI Restoration Anaheim has always been great whenever I have needed them.

Brandon and his team I believe the other gentleman name is Sully. Were very responsive and attentive to the issue. I had a plumbing leak and the dry out service and mold removal was completed by Sully. Brandon was able to explain the process to me regarding next steps etc.

I appreciate all the project managers and workers who worked so hard and diligently to restore my home after the horrific water damage that was!

Great customer service overall!

Quick and efficient service

Workers did not show up to work. Work was done wrong. There was no containment in 1 bathroom. Work was not finished according to protocol. Very unprofessional

Lied from the start I signed a document that said start on February 10 and finish march 13 didn’t even start until 3rd week of march

Overall I was happy with the quality of the work. The timeliness of keeping a reasonable timeframe with the work was my primary issue, and what caused me to rate it a 6. I think you might have too many jobs and not enough people which caused delays in completing, in a timely fashion, each section of work.

Everyone involved with the restoration project for our home exhibited a high level of professionalism and provided constant communication throughout the duration of the project.

Reliable, prompt, professional

The service has been absolutely fantastic to date!

I was away during the restoration so my daughter handled it all with your company. Everything turned out beautiful. I am very pleased with all the workers and their managers. Bente Strong.

WHEN THEY FIRST CAME TO MY HOUSE EVERYTHING WAS GREAT AS TIME WENT ON I FELT LIKE I SIGNED WITH THE DEVEL. THEY GAVE TWO LABORERS THAT WERE OK ONE HAD BROKEN ENGLISH AND THE OTHER NO ENGLISH. DIRECTION GIVEN WAS NOT THERE PAINTED WALLS BUT NOT TRIM OR EVEN THE CLOSET IN THE HALLWAY. CLEAN UP DOES NOT EXIST WALL PLATES NOT PUT BACK ON. FIXTURE IN LIVING ROOM HANGING BY WIRE. THEY ONLY BRING PRODUCT AS NEEDED NOT JUST HAVE ON THE JOB. GOING ON MY FOURTH DAY BETWEEN PAINTING AND ATTIC WORK. ONE DAY HAD A TRUCK NEXT DAY JUST DROPPED SOMEONE OFF AND HAD NO TOOLS TO WORK WITH. HE TOLD ME HE WAS LEAVING AND DID KNOW WHEN THE INSULATION WAS COMING BAGS OF TRASH LEFT IN YARD FOR A WEEK NOW HAVE 22 BAGS WAITING TO BE REMOVED.

From the start to the finish has been a terrible experience. Not timely, not prepared, half assed, zero communication, zero punctuality, and just a massive head ache.

The work was very rushed, and had to be redone in quite a few places. I had to ask them to return the extra paint for one of the rooms so that I could fix the entire section of a wall that was missing paint myself, which was easier than having them come out yet again. The walls of the bathroom needed to be done twice due to the many issues the "finished" room contained after their first contractor was completed.

The response time was amazing, from management to the techs, well done!

Communication was great!

Project manager didn't respond for months and even not until the end of the project.
I had to go through main office to get some help and even after that the responses were very slow.
They did additional work for which i had requested an estimate and i never received it. They did the work without me signing any doc or agreement and asking me to pay for the work.
Left lot of garbage in the backyard and in the drive way.
Few things started falling apart in less than sox months.

ATI was professional and handled flood remediation at our building with urgency and calm. They were responsive, available, and incredibly helpful. The team worked hard at every step of the process, and the remediation work was excellent. The end result looks great. I would highly recommend working with ATI for your emergencies and remediation projects.

I have found some baseboards not secure

Timeliness could improve. Also, I gave the project manager Lindsay Johann checks early on. Those checks were lost, and I had to go to my bank to stop payment on them. That was very frustrating, and quite an inconvenience. My overall score would be 4 or 5, but Charlie Fleischacker increased it to 7.

ATI diligently pursued completing the restoration work on a timely basis from the moment they were engaged. The team's commitment to timeliness and quality was evident everyday.

Very high quality and professional work. Excellent customer service.

Better communication with insurance company, CSAA.

They did a very good job

the service was provided as described

We are so happy that our insurance company suggested contacting ATI! We used them from start to finish! They were so easy to work with and we would highly recommend this company to others.

Project is still not complete after over a year.

Unprofessional contractors that completed the roofing.

Omg not enough words in English language

Jerry Azzato waited 4 months before submitting permit my house fire 6/27/24. Jerry made several mistakes on the permit like wrong address next time Jerry Azzato forgot to stamp the document.
There's more.....
Jerry Azzato misinformed Allstate and myself about the permit status
Permit was not submitted until the first week of December....

Richard with ATI is very responsive and professional.

Always quick to respond and thorough

Enjoyed working with my Project Manager.
Disappointed with the quality of workmanship, especially the tile on the kitchen and bathroom floor, it could have been a lot more even. Also, the niche in the tub/shower area, the tiles did not fit as evenly as they should have.

ATI has been incredibly professional, responsive and great to work with!

They always do a very good job.

Quality workmanship

The job was done in a timely matter and any issues were addressed quickly and efficiently. Joe Bida was professional and caring and a pleasure to deal with

There is nothing wrong with your service.

The workers were sloppy, they lost all my outlet covers, threw away one of my 8x10 area rugs and it took them three days past the expected day to retrieve their equipment and my numerous calls were also delayed in receiving a response. They also scratched my washing machine.

Very knowledgeable with the project and permit requirements with the City.

Sales man was extremely pushy immediately after my fire. Literally lied to me grossly understanding estimate costs at no more than 1500 to board up cost then billed 3500. No safety precautions. Workers Literally boarded up house without a word to family and friends inside house with glass flying everywhere they did not care if anyone was cut. Overload of calls after trying to get me to agree to more overcharge for other types of work on my home. If you want no safety to be overcharged and harassed doing worst event in your life use farrow!

The service was excellent!

The linoleum floor is not flat, the communication was terrible, the schedule was extended from 2-3 months to ten months for a small remodel. Levi was very nice, but he did not do an effective job of getting our project finished.