Communication is not their strong point. Nor is setting or managing expectations. Both are required for good business.

Professionalism.

Ready to listen to and give advice to the Customer! I really like Mr. Marty Hendrix.

Very thorough and professional

We were told at the outset of the project that the company had over 65 cases and was trying to meet everyone's needs. The overall experience was good. There were mistakes which could've been handled better.

They did a great job

They were slow about getting the work completed.

Everyone associated with my renovation has been very kind patient professional and

Efficient

So far the remediation part is done and they were Johnny on the spot getting here

Whole process taken entirely too long
Almost a month since any work done.

The team did a great job, was clean, and professional.

I was well informed of what the process was going to be.

The job wasn’t completed. I still have some of the old tile running down the corner in between the door and closet. Bathtub was never sealed properly so water runs down the wall causing mold. They never did a final walk through with me. Never received toilet paper holder, towel rack that I was charged for. They gave me multiple invoices to pay then months later tried to say I owed another 800 dollars for final invoice not saying what it was for especially since job wasn’t complete.

I used them several years ago and the project went well. I used them in 2025 and the project was a disaster. I was sent a work crew who did terrible work, and that crew wanted to do a smaller scale job, and I was good with that. I came to find out that ATI paid them for the entire job ahead of time, around $2000 or $2200 so they wanted to do the minimum and cut out.

Charla and Allen have been PHENOMENAL during this stressful time. They both got right to work and helped me to repair my home immediately. Excellent communication and very kind!

Once the work finally started, the Content crew was very efficient and polite making the whole experience very easy

Full, dedicated support from top to bottom, office to field staff.

They knew what they were doing and were professional.

Timely and professional work very satisfied

They responded quickly to our request to provide an estimate to repairs the damage from a leak in the MBR.

Early responsiveness but overall coms were hit or miss. Additionally the billing coordination with 3rd party for insurance lags and results in relatively “aggressive” invoicing emails referencing liens on the property. Disturbing to get when a simple phone call would be more appropriate.

Additionally multiple installs of replacement bathroom fixture resulted in leaks AFTER I informed the project manager I was having my plumber install whom I had already paid. The final install was NOT fixed and I am still coordinating with my plumber to get back out.

I finally signed the paperwork more because I did not want the ATI team touching the plumbing anymore.

Professional. Timely. Willing to work within my schedule constraints.

As I continue to work through the impact of a flood in my home I am continuously finding new things that ATI did without care, consideration, thought, concern, etc… for my home.

This process has been much too slow, it has dragged on for months now and I fear we are still months out from completing the rebuild. The demolition was completed in a timely manner, but then literally nothing for months... this project should have been done by now.