Easy to communicate with.

They are friendly and well priced

Did a bad job on hooking up my hot water heater they hooked it up wrong and I had to call another company and pay 1500$ out of my pocket

Great service! They are very dependable.

The service

It's been over a month n reconstruction still hasn't begun

Restored water damage and mold and asbestos removal.

The ATI crew was phenomenal. Each gentleman came in, introduced themselves, and then visited the site of the mess and started their work. The team had a pleasant, friendly vibe and was extremely efficient. In a few hours, our stinky downstairs disaster was cleaned up. For us, it was like a miracle! Many thanks to ATI!

It would have been nice to get the proper paperwork submitted to the insurance company, so I didn't have to do a run around. I had to follow up on everything to make sure I got paid properly.

They did an excellent job in a timely manner.

I told your company several times their services were not needed, explained the situation over, they continue to call, then charged my insurance for the trip, to me that should be insurance fraud.

Highly professional service

Great experience!

Professional!!!

Still waiting for the restoration to be completed

The management of this project was vaguely engaged. We were told at the start "don't worry, we will take care of everything".
It took a while before I understood the separation of responsibilities, who was doing what. I am not much happier with the USAA claims representative. People took leave without arranging someone else to cover or letting us know they would be out of office or who we could contact, or if we were just waiting.

Concerned with what I see as a case of nepotism. As a couple in our late 70's we were overwhelmed by the home disaster that brought ATI to our home. We trusted USAA and therefore trusted ATI because you were sent by USAA. Belatedly I realize I should have taken more control and made more decisions about who would do what. We were not at all happy with the choice of Custom Carpets for our flooring installation. Again, a lack of supervision and responsibility.

Didn't do what the insurance company and us wanted done then tried to swindle us out of 2k for mold removal.NEVER sent us an estimatet to us or the insurance , which was asked for on numerous times.

You've not provided my insurance company with the information they requested

Quality work, friendly team and easy to work with. Patient and understanding! PM was good and dealt well with change. Would for sure use and recommend them again!

I will tell people to run far away.

Quick response upon request. There’s always follow up from the person in-charge with the project.

I’m so pleased that videos were taken in the beginning so that everything could be found so quickly in the end. I’m also very very happy that the women who were responsible for all the organization of everything in the house were so efficient.

hard working clean, and polite,

Great work ethic, great people, and always top-notch quality and amazing results.

Speedy respone that minimized damage.