I am extremely disappointed with the work completed by this team. Communication throughout the project was consistently inadequate, and we had to call and email repeatedly just to get basic answers. There are numerous issues with the installation that require attention. No vapor barrier underlayment was installed under the floors, causing corners to cup and worsening over time, and sections that needed leveling were installed as-is, resulting in warping and dips along the hallway. Faucets and shower fixtures were installed incorrectly, backwards! creating safety hazards for our little girl, and tubs were left detached from the floor. Paint was left on door handles, and door frame replacements caused wall damage that was never repaired or repainted. One bathroom floor is uneven, creating a tripping hazard, and the shower flange and tub spout were improperly installed with no follow-up despite assurances. New toilets were left uninstalled, with no sealant applied at the base, and faucets were only temporarily fixed with excessive silicone rather than proper installation. Overall, it was a constant struggle to get anything done correctly, and we were repeatedly blamed for delays due to our "choice of materials" that at the end it was provided by team. The floors and all affected installations need to be reviewed and corrected, as the quality and safety of the work were completely unacceptable.

They were very professional. They did an amazing job. When they finished, the apartment looked better than it did when it was brand new.

They were very professional. They did an amazing job. When they finished, the apartment looked better than it did when it was brand new.

They were very professional. They did an amazing job. When they finished, the apartment looked better than it did when it was brand new.

They were very professional. They did an amazing job. When they finished, the apartment looked better than it did when it was brand new.

They were very professional. They did an amazing job. When they finished, the apartment looked better than it did when it was brand new.

It took them forever to initially get started. After they started it took them forever to get to this date and they still are not finished. We were displaced for over two weeks. They did not removed all the furniture out of the home but placed it in my dinning room and hallway. After the asbestos was removed they expected us to live in that mess. We are in our 80’s walking around in that. They took our furniture out on November 7 and we slept on a couch for three nights. Thanksgiving was a dud. It is now November 30th and we still have a lighting fixture to be replaced, insulation to be blown in the ceiling, paint chipped off the wall in the hallway, and God only knows what else!

It took only an hour to fix. Sprayed mold spray and threw some paint on them

ATI did a wonderful job. The communication was great and our project manager was a pleasure to work with.

Speed and quality

The project lead seemed fantastic at first, but I haven’t received a return phone call , emai, or text in 3 weeks. I’m still waiting on the estimate for repairs for ATI to do them all. Did something happen?

Took a really long time, then it was subbed it out and we felt like not a priority since it want an expensive job. Drywall work was sub par and then when they came back they fixed that spot but there are more. At this point I am over it.

Prompt service, great technicians! Always ready to assist and educate residents and staff!!!

I would recommend ATI to others.

I would recommend them to a friend because they did a really great job. In the beginning, before they came out, we were able to work with the tenant on a good time, everything was explained to me, how it'd work, and explained well. They came and did everything. The water remediation was done quickly and very neatly. There was no mess at all. They left that place cleaner than before, and I really appreciate that.

Communication was the biggest issue. Gaining information was like pulling teeth, painful, arduous, too necessary and uncomfortable. Scheduling timeliness was delayed and follow up conversations were never instigated by ATI. Once the project was approved, I was informed I would be contacted for scheduling the next business day. That did not happen, nor did it happen the next day. I called on the 3rd day, only to be told that it had been denied internally. The next week I was informed the project had finally been assigned, but when I called to speak with the PM, he didnt even know the project had been assigned to him.

If it wasn't for poor communication, ATI Restoration wouldn't have talked to me at all.

Good workers. They came in after hours to take care of our problem with no hesitation.Did a quick temporary fix until the repairs were completed.

Coordination, especially telling the owner what the work entails, and a plan/schedule to accomplish it. The actual work was really nice.

They always come through. You can call anytime of day or night, and they always take care of the situation.

ATI Restoration was professional and easy to communicate with.

Andy was great – – good communicator and very on top of things and accommodating. A lot of the other employees were very good as well, including Sandra and Fernando and Ewars.

Efficient and mindful of the work

I have been doing this a couple of years at this property, and they have always been great to work with.

ATI’s work is above satisfactory. My souse was pleased with the staff’s work and communication

ATI responded to my insurance company request to inspect and repair water damage caused by a faulty hot water recirculation device.
Everyone involved acted professionally and with alacrity.