When the work is finished. Too soon for me to say.

There was no communication until a few months after the drunk driver drove through my garage, and I complained to my insurance company. Then I received minimal communication. Then you switched my contact person without notification, and I only found out because again, I contacted my insurance company. Something that happened on April 13 should be completed before December. I could go on in much more detail but no one would listen anyway.

Guys that did the work were Friendly yet very professional and helpful.

Terrible job . The tech who was assigned our job seemed to be inexperienced or unwilling to do the job as specified.
I was referred by Chris Karas who referred your company. I explained him that I needed another contractor due to the poor workmanship. Chris’s referred me to a better contractor. In addition I attempted to add a small touch up Item. I asked 3 times for a quote that was never given. It seemed that they wanted me to green light the change order without a quote. Based on my final experience I gave up asking .

Prompt first rate work on the carpentry in the Kitchen and remediation in the Kitchen and Basement.

I am likely to recommend ATI Restoration Greensboro to a friend because they're very friendly group to work with and they seem to be very knowledgable about their job.

Absolutely horrible experience. Poor craftsmanship, poor customer service, poor PM/timeline management. I will never use ATI nor USAA referred contractors again after this experience.

Excellent Response Time and Great Communication from Anthony Colon

I cannot recommend ATI Restoration even though the completed work was accetpable. Their poor communication, slow timelines, and unprofessional practices made what should have been a repair far more stressful than it needed to be. It took 6 months from when the incident happened till everything was finally resolved.

They were really attentive, communicative, and I am satisfied with the work they've done overall.

I have used ATI for restoration at my community that I manage and everyone we've worked with is extremely professional and detail oriented.

ATI Restoration Denver is a good company. The customer service is good.

The employees were very careful & knowledgeable.

All the individuals that completed the remediation, restoration, PAC Out/In were on time , explained in detail what tasks would be done and what would be done next. All face to face discussions were respectful, thorough and in very friendly manner. The ATI team did their jobs well. We are very satisfied. Thanks

Professionalism from start to finish

Not much was right. Communication was non existent. Job took way too long. Different portions of demo were not properly prioritized (e.g., removal of floor tile should have waited until walls were demoed down to the studs in order to expedite the review by a structural engineer). Work that was paid for was never done (e.g., disposal of patio furniture was included in costs but was never done).

I was impressed on how well they communicated with me and completely the work when they said they would.

The workmanship was subpar and after all the drying and drywall removal was done it took 6 weeks for your parent company to approve the work. Why? It was already approved by my insurance company?

I am likely to recommend them a friend because they were great, wonderful, and Jorge took care of me. He was patient with me; I had just gotten out of the hospital. They stayed in contact with me and just great took care of the water that was in here.

The dry-out portion of the process was not an issue. The employees involved were helpful, transparent, and communicated clearly throughout. However, the restoration phase was extremely problematic.

ATI promptly reached out when my insurance company contacted them. They were courteous and professional for the estimate and the repair team did s great job. ATI inspected the work and ensured my satisfaction. I wouldn't hesitate to recommend them.

Frank and Boston were very helpful and took the stress out if the whole experience. Boston worked directly with my insurance company to get me the total reimbursement needed for the job.

PM and subs were sub-par (to be nice). Work was half-assed and I was very much working around their schedules.

Estimated completion time was within 3 months but actual completion time was over 15 months.
Purchasing of materials and promising to complete work that was never completed or done poorly, resulting in further time and cost to repair.
Damaging parts of the home that required another company to come in and repair.

I really enjoyed working with the demo team-Chuck was so professional and answered all of our questions as the day to day manager; Cesar kept us abreast of any changes, the timeline and was available for any and all questions.