Time, 4 months took 1 year

Our experience with ATI was hands down absolutely excellent in all aspects from mitigation, when we realized that we wanted them to carry on & complete our new flooring job. All the crew personnel were very professional, respectful, & thorough explaining as they went through different procedures & processes. I didn’t feel like I had to ask about much of anything which made us feel more at ease during a time we’d be displaced from our home. Our project director, Stacey, & project manager, Jay Coyle, were both just GREAT! They made things work & happen w/in the timeframe they proposed, & never failed once in what they said & told us to do, & how to go about things. They all work tremendously well together, like a well-oiled machine! This is something you don’t see much anymore & we wouldn’t have traded them for anyone else! The care & concern they put into this job & doing it right is exceptional! Don’t ever lose that quality you exude!

The supervisor, Jimmy, was really professional and great. I wouldn't call anybody else but him.

The ATI team was great, they responded immediately to our water heater leak which significantly more potential damage that could’ve occur occurred.

Gabriel lead the water mitigation team, and Jay lead the repair team. I’ll add Zac was instrumental and getting our house back in order.

Great people, great service, great experience.

I already did this survery over the phone. Your men, Carlos and Richie were very professional and courtious

Project was completed ahead of schedule and work was very good.

We ended up being really happy with the company, and we feel like they really took care of us. At the beginning, the project manager that we had was left a lot to be desired, and we had some real problems. Once the project manager was replaced, everything went so smoothly and stayed on track time wise. I would definitely recommend ATI Restoration, and I actually have recommended them to friends and family. I do give them a warning about making sure they have a good project manager.

Great job throughout the project!

They were always right on time, explained, in detail work to be done in our unit. Always courteous and kind.

Often the right hand didn't know what the left hand was doing. Improve your coordination and communication.

Excessive employees left the business delaying our job. Double billing, then the subcontractors were not paid and said they were going to put a lien on our house after ATI was paid

Poor workmanship. Difficult to get a good repair verse cover up patch.

Very good quality of work, friendly and easy to work with!

Lack of communication, had to contact ATI if I wanted to know anything about my damage. Hired outside workers that did a bad job. Went through 2 time lines for finishing the project but they blamed the cabinet makers. So much more to say but USAA adjuster doesn't communicate also.

Took care of me from start to finish.

All of your employees were on time, always in contact for anything I needed to do and your have a great team

Extremely organized and helpful

They do good quality work . This is the second time that I’ve used them.

They were very responsive, quick and provided an exceptional service.

even though I specifically asked to be communicated with prior to construction, there was very little updates and advisement throughout the process. No timeline, no updates on progress.

I just noticed they did not completely repair the carpet pad or staple the carpet to the floor. It’s in an area I don’t normally walk in but found when I was cleaning up.

Efficient, seamless processing of architecture, supply ordering, excellent selection for contractor restoration, easy to work with. Kept all appointmrnts with township, troubleshooting with excellence!

Great communication, stayed within budgeted amount, prompt service, great results!

It took almost 2 years to complete my bathroom…

Dustin and Mike went well above and beyond they helped us to get on track and get our house fixed in time to sell it . It would not have happened with our their professionalism and high level communication