Beyond polite, friendly, communicative, clean, wonderful!!!

I liked the people who did the work and the quality of what they did.

I've been using ATI for my portfolio here in Las Vegas since 2009...have no plans to use anyone else. They set the bar pretty high.

ATI is very responsive.

After a roof leak at my residence, ATI technicians arrived without moisture a detector. They attempted to use an infrared device, but were unable to identify the area of wet wall. I insisted they get a moisture meter. After doing so, they subsequently identified a section of wet wall requiring mitigation. A section of wall board was removed and a dehumidifier was placed near the affected wall, but no circulating fans were used. No one from ATI contacted me for the next 7 days. I finally called and requested that the dehumidifier be removed. A technician working in my area was sent to pickup the equipment, but also did not have a moisture meter to test condition of the wall. Though all personnel were courteous and attempted to assist me, I feel that followup was inadequate (none), and I think that periodic checks (one or two) using a moisture detector should have been made during the mitigation process and again at the end.

It started amazing with my project manager, then he was fired, I was informed of this by the workers and it was all downhill from there.

They were very kind and courteous and did an excellent job

Professional attitude. Respectful of belongings.

The quality of the work was good, but communication throughout wasn’t what it should have been and getting the project started was slow. I made my first draw payment in October, the project was completed at the start of January. I had a secondary bathroom and closet that needed to be partially put back together and new downstairs flooring. I had a whole bathroom gutted and redone in two weeks, this took almost two and a half months. I understand there are other projects going on and sometimes there are delays with insurance supplements, but some of these delays were just due to bad planning.

They did a great job.

Excellent work

The incident occurred ain mid September. The project finished January 7th

When you use HomeDepot cabinets that only cost $900 and I have to pay $300 out of pocket on a 22k job is absolutely ridiculous and ripping the customer and AAA Off. and Rudy the contractor taking the 2 guys off my job so they can finish that job before my home is the absolute worst ever. When I have to build shelves in the cheep cabinets that were installed so I could make my cabinets like I had is another red flag. So many things went wrong on this job and I will never recommend and I plan to make sure AAA never uses ATI for another job ever again !! The worst customer service ever !!!

Case manager (Jay) very nice and helpful when you’re meeting with him.

Great customer service!

I got a phone call from somebody who I don’t know. They asked if my name which is Cheri Summerfield., and I politely asked Back who is this, and they said is Cheri Summerfield there and I said can I please ask who’s calling?.
They said it’s for your home warranty your home warranty and I said what does this regards to? Gentleman or the other N said your home warranty and I said I don’t know what you’re talking about. Can you please tell me what property you’re talking about because I have one more property that is on a warranty. It took a couple times for me to ask what property he was asking you about.. still he would not tell me who he was or why he was calling then he finally said the property on North wind three N. wind. I said yes this is her. Then he continued to tell me how rude I was for asking questions from a phone number that I have no idea who it is. This is what happened and then he continue to tell me that he was going to cancel my claim because I was so rude. I don’t understand how I was rude by talking to a stranger trying to find out what they we’re asking for.

Responsive project team.

Chuck never returned my estimate, then I researched the company and saw all the negative reviews on Angie’s list and about all the complaints with the Better Business Bureau for shabby workmanship, not completing the work or just dangerous workmanship

They arrived promptly and were very professional.

Workers great, project manager not so much.

I called ATI out on a friend's insurance claim when a vehicle struck his commercial building, and they went way above and beyond. His feedback was very favorable, and they were very helpful.

ATI Restoration did a great job all the way around with communication and getting the job done, and letting us know when the guys were coming and going as they were moving back and forth from Phoenix to Yuma, which is about a three hour drive. I had no problem with ATI. They did a great job.
If we have something that comes up, we'll be calling them again.

The service was completed but not without issues. The technician who hooked up the drying equipment (heaters, fans, etc.) did so in a way that kept blowing the fuse. He checked the fuse box but didn't change the configuration and it blew again after he left. I had to reconfigure the machines on my own to connect to separate fuses so that it would work without leaving my home in the dark.

They did an amazing job taking care of a tough situation where we had pepper spray in the room. They got all the smell and stuff out of the room, and they did an amazing job.

You abandoned my project half way through.