ATI is a tale of two cities. The remediation team was prompt, professional, and a pleasure to work with. The repair team was none of those things. I was routinely ignored and disrespected. I would inform the project manager that I was unavailable and people would show up anyway. I never felt like I was valued or my project mattered.

We appreciate the ATI family! I say family because they truly are an extension of the Sonesta family. I have had the pleasure of working with ATI on small and big projects at multiple hotels. Attention to detail and responsiveness are my favorite aspects of working with ATI. Lastly, the thing is the execution of projects and follow-through to ensure we are satisfied with the finished product.

Professionalism attention to detail and Customer Service Are second to none in this here

Took a very long time to complete Jobs. Water mitigation was immediate but everything else that followed could have been quicker. They communicated to me that they were very busy but, it took longer than what I would've liked.

Great crew. I couldn’t have asked for better service. From the first contact with Dominick Quagliato to the crew that did a wonderful job moving and making sure everything thing was kept from being damaged. Highly recommend ATI have already told people what a great job they have done so far.

They were responsive and completed the work in a quick and timely manner.

Quick, well prepared and very professional.

There were changes in personnel that have meant my project, which should have been completed by the end of February, still has yet to be completed. And it is June 3rd. I still am not living in my bedroom.

The project was handled very professionally from start to finish. Great customer service, including communication and quality of work.

It took 2 weeks to get an approval for an insurance claim. I had to call everyone to get the project started and then was told this was fast process.

Mistakes were made, but ATI was responsive to our concerns and produced quality work. The crew were all very nice and trustworthy

They were on time for work daily and finished when promised. They did everything they said

ATI was professional, timely, and did great work. Can’t ask for anything more than that!

Better communication

I had a tarp installed on the roof. However, it came off. I contacted ATI multiple times, but I was ignored.

Came fast, brought the proper equipment & set up for flooding issues!

They dented up my brand new washer and dryer and said I did it
Sent a worker that started yelling and arguing with us about it
Then later sent him back after I asked him to leave my home the next day and he asked me to say he didn't do it and I said absolutely not because it was brand new and you were the only one who moved it

Went well

You did good work. I just don’t walk around recommending companies

Our experience with ATI Restoration Las Vegas was very disappointing. Communication was poor, with little to no updates and unreturned messages. The timeline they gave was far too long, and after waiting with no progress, we ended up finding other contractors to complete the work ourselves. The workmanship was minimal and disorganized. The invoice we received does not match the work done, and there are ongoing issues with payment and delivery. While one team member tried to help, the overall service fell well below expectations.

Broke dishwasher mount, multiple time
changes for initial visit, was told tech needed to come by to check moisture but instead of a short visit they did demolition without notification causing a panic situation with my wife having to get other people to pick up our kids from school, broke a tile and took it with them so that now whole area has to be removed costing us additional money.

timely,neat,polite

If they have a prpject.

Very professional, friendly, they did a great job.

Pleasant n professional. Took a lot longer than expected