American Technologies - Denver and Ryan did a wonderful and corrected the things that came up that needed to be done right away. They have one or two things they are still going to look at that we have to check into and reference on a sprinkler system. They are taking care of all that without issues or problems and are doing a fine job!
Everyone involved seemed very concerned about my problem and were always available if I had questions regarding the work and its progress.
Really, all in all, they did okay. It just took a lot longer than it should've.
We had to continually pull out our project plan as the project manager had no idea where we were at with the project or what was left. He had no idea what painting was needed and said we were complete with our laundry room when all walls needed painted, floorboards needed painted and one floorboard needed replaced.
Quality work, skilled contractors, but scheduling was little bit of a nightmare.
We wanted to do more work with them but we were not happy with their work.
This was really a good experience. High quality work, and they paid attention to details. It looks great.
Mark Neufeld was great to work with. He went out of his way multiple times to help me, and I felt I should share that he is an example of going above and beyond for a customer. I would work with Mark again absolutely.
Because of the time that it took. The quality of work was good, but the timing was not great.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of ATI Restoration, LLC - Denver as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys