My experience with Aluminum Company of North Carolina was outstanding. From the initial phone call, to the completion of all window replacements, I would highly recommend them to all my friends!
Recognized Excellence - Patrick Day, the contractors, the lady who set up appts and the lady who came at the end to make sure everything was to my satisfaction. Sorry I can't remember all the names
We've done business with them over the past 30 years and several times in each case every job was done exactly how it was explained to us. Each time, no debris was ever left outside our house while having windows, roofing, and gutter guards installed on 2 different houses. No clean up by us, just exactly how they promised.
Areas Of Satisfaction - They met all of them. We've had so many cases to work with them over the years. Because of our previous service, we knew it would meet or exceed our expectations.
Recognized Excellence - The crew leader Ryan and the two guys that did this last job couldn't have been any more courteous or patient. When we asked a question, it was patiently answered. We were not brushed off.
I will for sure recomment Aluminum Company of North Carolina to friends and others, because of the excellent people, and excellent roofing, siding and window products that were installed on my home.
Recognized Excellence - Jarad Weening, lead man for windows installation, lead man for roof installation, lead man for siding installation
Areas Of Satisfaction - My project was the installation of an outside door and am very happy with the end product, Dallas pointed to the right door to choose and Danny the installer did an excellent job to make that door fit perfectly in my house.
They are professional, their prices are reasonable, and they provide excellent customer service!
Areas Of Satisfaction - They met or exceeded my expectations in every area of the project.
Recognized Excellence - I would like to recognize everybody I dealt with for their exceptional service. They were outstanding!
Good experience, good quality, good people
Project Manager/Crew Leader - Very available and attentive
good communication, quality work, customer focused
Areas Of Satisfaction - quality workmanship, fair price for knowing you are getting quality and respect
Areas Of Satisfaction - I was very impressed with the communication and follow up on our project.
Recognized Excellence - Everyone was great.
Recognized Excellence - Cam's work crew was professional and efficient
Additional Comments - this was my second experience with the Aluminum Co of NC - I was very pleased with the first one, thus I came back to them for the second project.
Very receptive, high quality work, very professional- have used multiple times
Areas Of Satisfaction - Project management, concern with the details and my satisfaction
Recognized Excellence - Jared, Angel, Roberto
Areas Of Satisfaction - All of the work was done professionally. These guys are experts.
We have had several projects completed with Aluminum Company of North Carolina and they have consistently completed them all in a timely and very professional manner. All communications were timely and courteous and the installation crews always professional and considerate of both cleanliness and safety as well as our wants and desires.
Installation Crew - Very professional and cleaned up after themselves
Areas Of Satisfaction - The communication is outstanding. I never waited or wondered when someone was going to get back to me.
Recognized Excellence - It's always a pleasure to work with Patrick Day.
Areas Of Satisfaction - They met or exceeded expectations just in general. I've used them before, and I would use them again. I've been thoroughly satisfied.
Very professional crew and they did a really great job.
Areas Of Satisfaction - The commitment of the installation team exceeded my expectations.
Recognized Excellence - The crew leader did a spectacular job.
Yes, Aluminum Company was excellent choice for us as we designed and GC'd our addition and new porch. Their team put together a package for the entire exterior scope of our house, matching roof shingles and hardie board to the existing house which allowed the addition to seamlessly tie into the existing house as if it had always been there. They provided a high-quality, low maintenance exterior of the house that looks amazing from front to back.
Follow Up - John always provided immediate feedback and communication which was greatly appreacited.
Construction Quality - The team did a great job overall. The porch needed to be reworked to achieve the expected level of detail but Alum Co rose the challenge, changed crews, and executed a great project.
Project Manager/Crew Leader - Jared was an excellent project manager who clearly communicated and coordinated with me as the designer/GC/homeowner. He should be highly commended for his job.
Recognized Excellence - Jared Weening and John Alexander did a phenomenal job coordinating our project. Daniel and Mario stepped in to fix and create a wonderful porch.
I will recommend the aluminum company of nc to my friends but I will tell them to watch closely. I had to locate the dryer vent and also the eve lights storm door handle upside down ect
I have always had excellent service from ACNC. We are proud repeat customers.
Concern For Needs - Danny is a great listener and seeks to meet or exceed customer needs/
Installation Crew - Two of the best professionals to work on our home. Excellent job
Project Manager/Crew Leader - We could not have asked for better.
The aluminum company is a first class operation I would recommend them highly to anyone
Areas For Improvement - No improvement needed they are a fabulous company to work with
I will continue to use and recommend the Al company for all repairs . You have the best people working for you.
Recognized Excellence - Not sure who my installer was but he did a super job !!!
The crew with Aluminum Company were skilled, thorough and completed out gutter and gutter helmet installation in one day. We are very pleased with the results.
Areas Of Satisfaction - Their product and installation has high quality and we knew the job would be done right.
Recognized Excellence - Dallas Spruill has always been helpful and nice to work with.
Areas For Improvement - You guys have seemingly built half my home over the last 20 years. I wouldn't be calling you now if you didn't do the job I expected.
Professional & Organized - I appreciate you sent someone out to check the work of the installer. However the installer did do excellent work.
Aluminum company of NC exceeded our expectations. What started out a simple roof installation ended up being a room repair. Things happen on a job site and weather is no exception. During our roof install a micro burst storm approached quickly and before the crew could cover the exposed area we had some water damage inside the house. Sami and Jerad we on-site immediately accessing the damage and coordinating the clean up and repairs. Without questionSami and his company owned this and provided support and left out home better then they found it. I have used Aluminum Company in the past for replacement windows now my roof which totally rocks. Because of their over the top customer service I am a customer for life!
Very courteous and knowledgeable
Concern For Needs - Worked to make sure my wife got what she wanted.
Scheduling Process - They were able to get my windows in several weeks ahead of planned schedule
Installation Crew - Left the job site immaculate every day.
Yes I would definitely recommend Aluminium Company of NC!
Project Manager/Crew Leader - Very professional and the windows are good quality. I would recommend this company to my friends and family.
When we decided to install gutter helmets, the Aluminum Co was our first and only phone call because we had such great service and fair/clear pricing with a previous project.
Areas Of Satisfaction - In all areas! So easy to work with your entire team!
Recognized Excellence - Jared Weening
The pollen was getting to be too much for my screened in porch so I called around and was referred to The Aluminum Company, where Danny came out to see the area and suggested Eze Breeze windows instead of glass windows. The area was measured and everything was made to order, including the cabana door. Larry and his partner handled the install and were so kind, professional, efficient, and neat. I also had the opportunity to communicate with Sami (the owner), Julia, and Dion, and each person was very knowledgeable, helpful, and courteous. I am so pleased with the way the room looks and highly recommend The Aluminum Company for your home improvement needs!!
Areas Of Satisfaction - Professionalism, Expert Installation, Constant Communication
Recognized Excellence - Danny, Larry, and Larry's partner whose name escapes me
Additional Comments - Thank you for a great job!!
Their products are definitely high quality.
Sales team and installation team were great.
Recognized Excellence - The entire Installation team was great. Brandon particularly was super.
Areas Of Satisfaction - Everything!!! Was GREAT!!! Each and every time!!!
Additional Comments - Just that I love EVERYTHING that I have purchased over the years!
Scheduling Process - I was originally satisfied, then along came delays with covid. Our install date went way beyond original plan.
Areas Of Satisfaction - Friendly, professional employees and installers!
Recognized Excellence - Kevin Bostic and Chris(installer)
The staff is extremely knowledgeable and helpful and will work with any budget.
Professional & Organized - They have the best professional team and are well organized all the time.
Scheduling Process - Its easy and very convenient to schedule the projects, service calls or warranty work.
Communication - Always let me know when the service guy was going to arrive and would even follow-up to see how satisfied we were with the work.
Such wonderful people, they relocated the fireplace exhaust when no one else would. Installed ez breeze windows, it looks wonderful.
Recognized Excellence - Charles was so helpful and explained everything.
Aluminum Company was easy to work with and responsive to my needs and concerns throughout the project from the initial quote to completion.
We have dealt with the Aluminum Company for decades - and have not been disappointed.
Concern For Needs - Danny is always a good listener - and then he responds to the needs he hears. A rare quality these days!
Scheduling Process - The wait for the windows was lots longer than we liked - but that was out of their control.
Additional Comments - We have dealt with the Aluminum Company for decades - and have not been disappointed.
I've dealt with many companies for home repairs in the past. We actually moved from the Durham area to New Bern, and I had a project done by another company. They did okay, but communication was lacking. I decided to call Aluminum Company, and I couldn't be more pleased. The communication was off the charts! They kept me informed of any time changes and when they were coming. Everything was great!
Construction Quality - That's why I waited before doing the survey, to make sure no heat was coming through and that they do exactly what they are supposed to do. The windows look great! This was the fifth or sixth job where we dealt with them over the years. We had three in Cary, NC, one in Ayden, NC, and one in Pollocksville. In every single job, nothing changed. It's been fifteen years since the first job, and they've done the same thing on every single job. They have been that way all along. I wish I got them for the other job prior to using them. I had a job done when I first moved to Pollocksville, and I didn't call them. I didn't realize they were that far from Durham. If I had known about it, I would've much preferred them to do the job that I needed to have done. The work was fine from the other company, but not the communication. That's the big thing with Aluminum Company. They are on the ball!
Recognized Excellence - I would like to recognize George and Kenny (I'm not sure of his name). They have done four out of the five jobs, and they've done a great job.
Recognized Excellence - the installation crew was detailed and professional
Additional Comments - OKNA windows are amazing and I am very happy with them!
Professional & Organized - They were definitely professional and organized!
Areas For Improvement - There were no areas that I know of in which they fell short of my expectations. The quality of the work is great! They've always followed through.
Recognized Excellence - I would like to recognize Dallas Spruill. They're a great company with a great salesperson. They answer any questions you have.
Areas Of Satisfaction - They have met all of my expectations.
Additional Comments - Overall, they did a good job, and I'm satisfied.
As long as Mr. Dallas Spruill is a representative!
Areas Of Satisfaction - Sales (Dallas Spruill) exceeded my expectations. The finishing team (Gutters - Shane & Crew) exceeded my expectations too.
Recognized Excellence - Mr. Dallas Spruill (Sales) and Mr. Shane & Crew (Gutters) for their exceptional services.
Additional Comments - Overall, it was a good experience. I took photos and summed up the “pros” and “cons” of this new home improvement endeavor.
Areas For Improvement - Very satisfied
Areas Of Satisfaction - The quote, to the installation, and everything in between met/exceeded my expectations.
Friendly, informative, competitive pricing, and quality install
Areas Of Satisfaction - Windows are great!
Recognized Excellence - Patrick Day is great. Very helpful and willing to spend the time to make sure I know all of my options and what the best choice would be for me
Areas For Improvement - They didn't fall short in any areas.
Areas Of Satisfaction - They exceeded my expectations.
Recognized Excellence - I would like to recognize the project manager, crew manager and Sammy for their great service.
Areas Of Satisfaction - They met my expectations because they have a good reputation and they delivered
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Aluminum Company of North Carolina as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys