Value

Cost of project was more than I intended on spending, but willing to pay upper end of price-point based on quality and warranty of work and products=.

Recognized Excellence

Ryan was great, as was the siding installation crew assigned to us

Additional Comments

Wonderful experience. Highly recommend. Love that Aluminum Company stands behind their work and products and does so for an extended amount of time.

Very polite and fast. Overall good quality work.

Areas Of Satisfaction

Aluminum Company of North Carolina met and exceeded my expectations with politeness.

Recognized Excellence

I would like to recognize the project manager. He took care of the whole project very quickly. I cannot remember his name offhand.

Areas Of Satisfaction

This is my fourth time around with them and I will be using them again for doors next year. They are not the least expensive for sure but the quality is so good for me it is a no brainer. I trust them and they do what they say they will do.

Recognized Excellence

Dallas is awesome. He has done every project for me. He is always well prepared and I really like that he comes out around my work schedule. That makes it easy. Once I agree to do the work he takes it from there and coordinates everything.

I did have damage to planets around my house. Aluminum Company of North Carolina did not take as much care for them as I would have liked.

Areas Of Satisfaction

The quality of the work and the cleanliness of the area exceeded my expectations. They really kept the area really clean.

Recognized Excellence

Jeff Hoffman and the foreman should both be recognized for their exceptional service.

Current Referrals

I would refer to the Aluminum Company of North Carolina to anyone.

Areas Of Satisfaction

Fantastic professionalism start to finish. Immediate response to estimate request, very flexible when i asked to reschedule due to covid employment uncertainty, then promptly got it back on calendar when i was ready. Great professional communication on every step and did exactly what they said they would at the time promised. Excellent follow up as well to ensure I was satisfied.

Recognized Excellence

Dallas was very professional and did a great job answering my questions when giving estimate. Also followed up after completion to ensure satisfaction. Collin checked in multiple times during project and worked with me on unexpected damage under old roof. Both men very professional, friendly, and patient. Just absolutely pleased with every aspect of my experience and the overall quality.

The entire Aluminum Company team works like a well oiled machine. Their customer service makes sure you are satisfied at every turn. The crew is very efficient and professional. We can recommend them for windows, doors, gutters and siding that they have helped us with for the last 20 years. The fact that their windows, doors and gutters have a lifetime guarantee let’s you know their products and workmanship are high quality.

Sales Solutions

Dallas is the best! He has always been so helpful with recommendations and solutions to help our 30 year old house.

Installation Crew

Shout out to Mario for superior skills and work ethic!

Clean & Safe

Mario and Carlos did an amazing job of keeping our new landscaping intact and unharmed.

Project Manager/Crew Leader

Reed and Daniel were awesome!! They went above and beyond to make our house get a much needed face lift and to make sure we were satisfied.

Recognized Excellence

Reed, Daniel, Mario, and Carlos did exceptional work for us!

Recognized Excellence

The workers who took off shingles and who installed new roof and skylights.

Areas For Improvement

Aluminum Company of North Carolina did not fall short.

Areas Of Satisfaction

I was happy with the materials and the follow through with the project manager when issues came up.

Aluminum Company of N.C. is class all the way—from Dannie Newman’s expert consultation through the efficiency of the scheduler to Reed’s supervision of our recent job, and the quality of the installer crew members.We couldn’t be happier with our experience. We definitely will use this company again. And we heartily recommend the ACONC! And you may quote me on that!

Professional & Organized

The best that I have ever encountered...

Installation Crew

Prompt, efficient and they thoroughly cleaned up the job site afterward.

Recognized Excellence

All representatives were outstanding! The best I’ve ever encountered in my five decades of home ownership. Second to none.

Installation Crew

The Best

The technical proficiency of the craftsmen is unparalleled. I am a retired military; we have lived in the home for almost 30 years, and we decided to revamp the complete exterior, add a three-car garage, and had the aluminum company do all of the exterior finishing. They surpassed our expectations. The individuals on the job site were courteous, and they were proficient. They made the other group doing the addition look bad. Their level of proficiency astounded us; they went above and beyond to make the work even better. I am thankful.

Areas Of Satisfaction

I did not expect all of the attention my home gets now; it looks like a brand new house. It has increased the value of my home.

Additional Comments

It was refreshing. Dallas was a character. I really enjoyed meeting all of the guys, they were very professional.

Recognized Excellence

Both crews that came out all were fantastic!!!

Areas Of Satisfaction

The work crews were very considerate and anxious to provide quality work.

Additional Comments

Jeff Hoffman did an excellent job of assuming responsibility for satisfactory completion of the project.

Installation Crew

The crew was extremely personable and showed great care in the installation.

Installation Crew

They were especially good at their job.

Areas Of Satisfaction

This is one of the best experiences I have had with a construction service. They exceeded my expectations all around from sales to scheduling to the very end of the project. They were professional and efficient. They followed up and it was an all-around good experience.

Additional Comments

They were willing to hold up on the follow-up items until after all the Covid-19 stuff blows over. I appreciated that.

Recognized Excellence

John Alexander is an outstanding professional, honest and possesses tremendous integrity. The installation crew was excellent and did great work and were very conscientious

Areas Of Satisfaction

This problem was quickly and professionally addressed and I was very well pleased with the end result.

Recognized Excellence

Joe Nemath did a great job.

I thought that the guys were very efficient and got it done very quickly.

Areas Of Satisfaction

The professionalism and the communication were both great.

Recognized Excellence

They were all great.

Additional Comments

Just a big thank you to everyone involved in the process. Looking forward to another project in the future.

Areas Of Satisfaction

They exceeded in their overall organization and communication, it was better than I had expected.

Recognized Excellence

The installation crew chief was very good at explaining things on the day of installation.

Excellent work and communication. Very professional, courteous, and easy to work with.

From start to finish (WOW) great experience My wife and I are very pleased with our roof over our deck.

Areas Of Satisfaction

Great group of guys that did the install. They worked with me to understand what was being done.

Areas Of Satisfaction

Great customer service

You may publish # 16 below.

Areas Of Satisfaction

This has been an great buying experience in every aspect. Patrick is an excellent salesman. We felt he was completely invested in understanding our needs and wants in new windows, even going so far as to investigate a window brand we asked about that isn't normally carried by Aluminum Company. He fully explained the pros and cons of each type of window. When he came to our house to review our situation, we felt he gave us very honest answers and useful opinions. At no time did we feel pressured to purchase our windows from Aluminum Company, but based on the personal references that sent us there in the first place plus the salesmanship of Patrick, we felt very comfortable selecting Aluminum Company for our large purchase.Once the contract was signed, Patricia was in contact several times, first to schedule a visit by Michael, their Measuring Specialist, and then to keep us apprised of the timing status. The windows arrived on schedule and we received a call immediately thereafter to schedule the installation. Martin, the installer, was professional, pleasant, and conscientious. We purchased 17 new windows and the installation job was complete in just over a full day. Shortly thereafter, June called to schedule a walk-through with Jared, their Project Manager.We have had two minor questions since the walk-through. As promised by Patrick during the sales process, when we contacted him with our questions, he responded immediately and had our questions addressed in short order.While we did not purchase the type of windows for which we were originally searching, we are very pleased with the look of our new windows and, considering the customer service reputation of Aluminum Company and the warranty provided, feel that we purchased the best value for our money. We fully expect to be completely satisfied with our windows for years to come.

Areas Of Satisfaction

I was pleased with everything.

Recognized Excellence

I was pleased with everyone I made contact with.

Recognized Excellence

I would like to recognize Charles Allen for his exceptional service.

I would tell someone to consider them but warn them of the problems I had. I told Mr. Olive that they advertise themselves as a higher quality company than their competitors and charge a higher price so I expected a better job than I got at times.

Areas Of Satisfaction

The roofing crew seemed to have done the best in all areas. Workmanship, cleaning up after themselves.

Recognized Excellence

Mr. Olive

Our experience with the Aluminum Company of North Carolina was first rate beginning to end. We have seldom dealt with a company where the representables were so knowledgeble , personable Very polite Patrick displayed an obvious knowledge and confidence in the professional and hard working. It's a great product too.

Scheduling Process

Our installers were scheduled to put in our windows New Years Eve. They actually came New Years Day, because they were running behind on New Years Eve. What a work ethic.

Likely To Recommend

Our experience with the Aluminum Company of North Carolina was first rate beginning to end. We have seldom dealt with a company where the representables were so knowledgeble , personable Very polite Patrick displayed an obvious knowledge and confidence in the professional and hard working. It's a great product too.

The Aluminum Company has a unique system. They send a "measuring" crew which talks with the owner on site to be sure they understand what the owner desires and expects, and then takes all relevant measurements. They then go away and order everything needed in the job. When all are ready, they contact the owner and set a time. The crew is assembled and the job is done. The crew does the task in an amazingly fast and efficient manner. Everything is done right, then the crew cleans up and reviews everything with the owner. You can probably find a slightly cheaper job elsewhere, but you are always sure that it is done right by the AC. I have encountered a storm window that fogged up a year or so later, and they fixed the problem with the same energy and precision as the original job, and with no cost to me! Well worth any slight difference in cost!

The decision to use the Aluminum Company of North Carolina was simple. After a long period of research on the best window windows. I decided on a particular window and manufacturer. The Aluminum Company of North Carolina is a certified installer. They may be the only one in the area.

Areas Of Satisfaction

The staff was nice and helpful. Since my windows have been installed, my electric company is showing that my home is more energy efficient.

The team at Aluminum Company of North Carolina provided excellent service throughout the process, beginning with explaining in detail how they would manage our project.

Additional Comments

We are very confident we made the right choice by going with the Aluminum Company of North Carolina, even though they did not provide the lowest estimate.

The process was smooth from start to finish.

Areas Of Satisfaction

The communication between myself and the salesman and the communication with the crew was much more than I was expecting. They really seem to push the quality of the product, installation, service, and warranties.

Recognized Excellence

Kevin Bostic was exceptional.

Areas Of Satisfaction

The installation crews knew what they were doing and were friendly.

Areas Of Satisfaction

The entire process was smooth and stress free. Everyone was knowledgeable, courteous and professional. The installation crew were just great.

Areas Of Satisfaction

I had an idea but Mark was able to use his experience and expertise to turn it into a very professional carport/add on to my house.

The crew did an excellent job with my window and patio door installation. They rehung my blinds and reinstalled my alarm. The windows and door appear to be of excellent quality. I am very pleased with my experience.

Recognized Excellence

George and Kenny were great. They removed the old windows and set the new ones in quickly to minimize heat loss. They were professional, pleasant and cleaned up after themselves. I was very pleased.

Very professional staff, high quality products, and installation was conducted by highly skilled professionals.

Recognized Excellence

Most definitely-Mr. Dallas Spruill - Really value his experience and exceptional customer service -The 2 installers (I do not remember their names exactly so I will not guess) - Both installers did an exceptional job with the installation. They were courteous and took care to complete the project in a detailed manner.

Areas Of Satisfaction

I liked the overall courtesy and professionalism.

Recognized Excellence

The installers were exceptional.

I can't say enough about how great the Aluminum Co. of NC is when it comes to working with their customers to insure their services meet the customer's needs. I give them an A+, starting with information gathering to understand exactly what the customer wants, to paying attention to every detail during installation, and ending with providing excellent payment options. They work together as a well trained team confirming that everything meets the customers expectations throughout the process.

Areas Of Satisfaction

What I found to be most impressive, in addition to the excellent service received, was that I never felt pressured to do anything that I hadn't planned on initially. Suggestions were offered, but I felt very free to take or not take them. Likewise, when we realized the gutter helmet wasn't exactly what we thought it would be, there was no problem doing a work order change to drop it from the installation. No one tried to convince us we really needed to have these.

Recognized Excellence

It is quite difficult to recognize one person since everyone I dealt with was so personable and helpful from start to finish. It was a genuine pleasure getting to know everyone along the way, from Ryan in sales, to Steven and the installation crew, and right on through to Jarid and Sami. I felt like all of them genuinely had my best interests in mind.

My salesman, Jeff, provided a fair quote for our window replacement project. He was aware that we were obtaining multiple quotes for our project, and he never put pressure on us to choose The Aluminum Company. The installer team was extremely efficient and tidy. There was no mess left inside the house after installation. We feel our new windows are a quality product with a great value.

Recognized Excellence

We are very happy with everyone we communicated with at The Aluminum Company. Jeff Hoffman, Patricia Berry and Duane Marshall, and our installation team of Martin, Michael?, and Ivar were efficient and courteous.

I had some scheduling conflicts that came up during construction and they were able to work around my schedule. Very professional and great craftsmanship.

Recognized Excellence

Everyone that came to our house was wonderful!

I had a very positive experience with all aspects of the job from beginning to end.

When you want the best, done well, go with this company!

Areas Of Satisfaction

The quality of the products and the friendliness of the crew.

Recognized Excellence

My storm door installers were terrific!

Crew Did an outstanding job and attention to detail was amazing.

Recognized Excellence

Troy and the men who did the install

Areas Of Satisfaction

I'm satisfied with their professionalism.

Recognized Excellence

Troy was exceptional.