Areas Of Satisfaction

Areas Of Satisfaction - They met or exceeded my expectations, as I experienced professionalism and courteousness with the installer, with Dallas, with the project manager, and with all the people I was in contact with. I would highly recommend them to people in our neighborhood.

Recognized Excellence

Recognized Excellence - I would like to recognize George Berryman, our installer.

Additional Comments

Additional Comments - I researched six companies for the doors, and Aluminum Company was the only one that offered no money down, until after the project was completed, and we were satisfied. That means they stand behind their work and do quality work. They are financially solid, and they don't need my money to float the job until it is done. One company wanted 50% before they would schedule it. Compared to the Aluminum Company with no money down until we install, which is quite a contrast. When I think of the projects like the garage door, I am not looking around because Dallas will give me a good price, and even if I change my mind, I get a fast response, and I get what I want and a fair price. I heard the radio ad, and they were definitely on my list. They were as good as they sound.

I would recommend Aluminum Company to any one who asked. We had excellent customer service from day one until our project was completed.

Areas Of Satisfaction

Areas Of Satisfaction - We had an excellent experience from step one to the project was finished.

The Aluminum Company of North Carolina exceeded my expectations and gave me the house of my dreams. The whole house was modernized and transformed. The design help was invaluable. My new siding, decks, and porch are beautiful. The craftsmanship is excellent. I could not be more pleased. I would recommend the Aluminum Company because they deliver outstanding results. I am so happy I asked for the free estimate.

Sales Solutions

Sales Solutions - Danny provided design options that ultimately gave me the house of my dreams. My house is beautiful!

Professional & Organized

Professional & Organized - Aluminum Company is the best company I have had to do any type of work on my house. Completely professional and very nice people. The whole project was extremely well organized. Amazing work.

Construction Quality

Construction Quality - They did a perfect job, seriously. The siding is beautiful. The decks are stunning. The porch is gorgeous.

Recognized Excellence

Recognized Excellence - I did not get everyone's name so I'll just say everyone who worked on my house deserves recognition. Danny, Charles, and Mark deserve design praise. The office staff kept me informed too. Thanks to all.

Mark was very professional, as well as helpful, when I met with him to discuss what I wanted for my patio. The patio cover I needed was not a standard size, but Mark was able to accommodate it and it fits perfectly. I am more than happy with how it came out . It exceeded my expectations and I am able to use my patio now more than before. Highly recommend Aluminum Co. of NC, great customer service and support.

Concern For Needs

Concern For Needs - Mark and his wife were such a pleasure to work with. They went above and beyond to get my patio cover installed.

Professional & Organized

Professional & Organized - The planning, delivery and installation was very organized and well done.

Project Manager/Crew Leader

Project Manager/Crew Leader - Mark Chappell is very professional and knowledgeable.

I would recommend Aluminium Company to anyone who is looking to replace their door and windows. I interviewed 8 Windows companies and Aluminum Company stand by far for their quality of windows but also for their expertise in the installations and price point. They were referred by us by a friend from our family.
One our the contractor company that we interviewed even recommended Aluminium company as our existing windows/ house structure would require some expertise that most of the companies out there do not have. The contractor company didn’t want to offer to replace our windows because how complex our house was. He mentioned that the project could quickly turned into a nightmare if it’s not done correctly. He was actually right. One of our neighbor who has the same house shared with us that they replaced their windows last year and the experience had just been stressful with a lot of frustration. The company that they hired had to come back to replace their new windows as it was not well installed first. It took several weeks for them to finish the job.

We were pleased by Aluminium company from the beginning of the sales process to end of the project. Dallas who gives us a quote was courteous and patient with us. We had several ideas on the style of the windows and French door we wanted and he helped us find the best option based on our house, the amount of direct sun we have and our budget.
once we signed the contract, we were amazed on how smooth everything went after that! The project manager and office assistant gave us recurrent updates on the order of the windows and door and always provided prompt response to my questions. By week 5, the first crew came to replace our back door with a French door. It took them 4 hours to install it. They were friendly and respectful. The next crew came a day later to replace our 12 windows. We moved every furnitures from the windows but were surprised and pleased that they spent most of the time outside to remove and replace our windows. It took them two days and a half to finish the project. They were meticulous and took the time they need for each window to be correctly installed. Lastly, we appreciate how clean both Crews were with their installation and how respectful they were with our house.

We were nervous at first from taking the step of replacing our windows/ back. It’s a major investment that we were unsure if we would see a return of investment but we are already seeing a difference with the noise reduction and from the heat coming inside! Our house looks more modern. We are confident that this is bringing value to our house.

Communication

Communication - I appreciated I receiving recurrent updates on my order and when the crew was ready to install the windows

Areas Of Satisfaction

Areas Of Satisfaction - Professionalism, expert in the industry,

excellent work, communication and professionalism

Professional & Organized

Professional & Organized - My project manager was outstanding as well as the individual crews that worked on out project, I believe it was four different

Recognized Excellence

Recognized Excellence - Jared our project manager

Handled the process well. That makes it easy to volunteer a reference.

Use Comments

Use Comments - If everyone did work using this approach it would be easy. Communications throughout the project was top notch, and the installation team WOW!!

Areas For Improvement

Areas For Improvement - None, Aluminum Company should be used as a model.

They did what they said they’d do. They were prompt to respond, prompt to install and followed up to be sure we were satisfied. Their price was reasonable. We are very happy with our new gutters!

Installation Crew

Installation Crew - The install crew were on time, friendly, did their job well and cleaned everything up. They went above and beyond.

Project Manager/Crew Leader

Project Manager/Crew Leader - Everyone was professional and courteous.

Recognized Excellence

Recognized Excellence - Everyone we dealt with from the guy who took our call to the salesman to the install team and the rep who followed up on the job, were wonderful! Highly recommend your company!!

Process was managed very well. Great attention to detail. Everyone I dealt with was extremely nice and polite. And the warranty? Yes please!

Installation Crew

Installation Crew - Michael and team are hands down the best.

Professional & Organized

Professional & Organized - Would rate this higher if I could!

Communication

Communication - Again..outstanding communication initiated by the Aluminum Company on most any matter.

Use Comments

Use Comments - I am so happy with the look and functionality of my new windows

Recognized Excellence

Recognized Excellence - Jeff was wonderful, Project Manager kept me in loop from start to finish, install crew was efficient and clean and Christy was a great finish to the whole process.

Recognized Excellence

Recognized Excellence - I would like to recognize Patrick, Kenny and George Berryman.

Estimates On Other Products 2.0

Estimates On Other Products 2.0 - We did all of our projects with them. We got the Hardie Plank siding, door, gutters and windows.

Additional Comments

Additional Comments - They have been great to work with.

My whole experience from beginning to end was exceptional.

Concern For Needs

Concern For Needs - Jeff was great. He was very detailed in what the company has to offer. He was able to help me decide on the type of new siding I wanted.

Installation Crew

Installation Crew - They were fantastic. Very neat, professional, and customer friendly.

Clean & Safe

Clean & Safe - They cleaned up every day even if they were returning the next day. I loved the crew.

Additional Comments

Additional Comments - I just want to thank everyone for making this experience easy and providing us with a beautiful new exterior.

What can I say? Just one five-star rating after another. The Aluminum Company is the best in the business every step of the way. This was our fifth project with them, and we've been thrilled with the work and the communication every time.

Areas Of Satisfaction

Areas Of Satisfaction - Two windows, and I can't believe how quickly they got the work done -- and it was first rate as always.

Recognized Excellence

Recognized Excellence - Ryan is always excellent to work with, so a shoutout to him. And the two-man crew who did the work were outstanding; I wish I'd written down their names.

Additional Comments

Additional Comments - Just thanks again for the wonderful experience.

Installation Crew

Installation Crew - I like to give them a 10-star rating.

Recognized Excellence

Recognized Excellence - I would like to recognize Charles Allen for his exceptional service. He was fabulous, and he's probably the one I would give stars to.

From the sales person to the installers everything was done in a professional manner!
I would not hesitate to use Aluminum Company for other projects.
Thanks for the great job.

Richard Warner Wendell, NC

Areas Of Satisfaction

Areas Of Satisfaction - The finished project looks amazing, we are super pleased with the work done.

Recognized Excellence

Recognized Excellence - Mark Chappell

Additional Comments

Additional Comments - I would high recommend the Aluminum Company, honest upfront pricing and the quality of work is exceptional

I have already recommended them to five people!

Recognized Excellence

Recognized Excellence - I would like to recognize Patrick Day and the installers for their exceptional service!

Additional Comments

Additional Comments - If I could give them a 10-star rating, I would. They were amazing!

Areas Of Satisfaction

Areas Of Satisfaction - Every area met my expectations right down to the customer service visit at the end, and it was a great experience from the beginning to the end.

Recognized Excellence

Recognized Excellence - John Alexander and the woman that came in the end were fantastic.

Such a great experience! We had quotes from 2 other companies with one doing the 3 hour sales presentation with what appeared to be a “mark it up to mark it down” price that was still thousands over Aluminum Company’s price. Great installation team replaced 15 windows in ONE day! Customer service is superb. Will definitely recommend to anyone looking for home improvement services

Concern For Needs

Concern For Needs - Ryan was wonderful!

Installation Crew

Installation Crew - AWESOME CREW!!!

Deliver what they say.

Areas Of Satisfaction

Areas Of Satisfaction - Sales were professional; installation was very well done and efficient

Recognized Excellence

Recognized Excellence - Danny Newman; Shane and his brother , installers ( can’t remember last name.) they knocked it out!

Areas For Improvement

Areas For Improvement - None, the project was great start to finish.

I had a great experience of having new exterior doors put in my home

Follow Up

Follow Up - Yes. Dallas was available every step of the way and followed-up to insure my satisfaction with the finished work

Communication

Communication - Yes. Each member of the Aluminum Company that I interacted with was professional and efficient

Installation Crew

Installation Crew - Yes. The installation crew was polite, on-time, and efficient

Value

Value - Yes. I was very happy with the value I received for my money

Areas Of Satisfaction

Areas Of Satisfaction - Value, efficient and timely installation and work completed was great

Great customer service and very professional.

Installation Crew

Installation Crew - Yes, absolutely

Project Manager/Crew Leader

Project Manager/Crew Leader - Yes

Installation Crew

Installation Crew - Angel went above and beyond what was expected!!!

We were impressed by everyone we worked with. They were very knowledgeable, experienced and professional. All the work was completed in the estimated timeframe. All of our questions and concerns were addressed quickly. We love the features of our windows as well as knowing that the manufacturer is referenced in the federal government’s list of energy efficient window manufacturers.

Recognized Excellence

Recognized Excellence - We were impressed by everyone who worked with us. All of them were very knowledgeable, experienced and professional.

Areas Of Satisfaction

Areas Of Satisfaction - All of the areas met or exceeded my expectations. They did a great job. Patrick was able to pick out what I needed. I had a hard time making up my mind about what I was going to get for my front door. He came over and picked out the front door, showed me what it would look like, and gave me his suggestion. It was helpful for me because I have a hard time making decisions and he was able to coordinate all of this.

Additional Comments

Additional Comments - It was all fantastic.

Recognized Excellence

Recognized Excellence - The two guys on the crew and their supervisor were superb.

Additional Comments

Additional Comments - It was all great. It took a little bit to get here, but I understood that they were backed up.

They were knowledgeable and professional. They were very diligent when they got here to work hard to get the job done yet careful to make sure the job was done properly; they were very courteous and cleaned their mess. I couldn't have asked for a company to be more professional or better than they were.

Areas Of Satisfaction

Areas Of Satisfaction - They definitely excelled in everything with all the windows we had installed. Only two men came and finished 24 windows in two and a half days.

Additional Comments

Additional Comments - Kudos, kudos, and kudos! It is important for us to note that four other companies have been here. Aluminum Company of North Carolina was the last company that came and were our first choice because of the amount of information that Patrick gave us and how he talked to us about things that would make things look better.

Areas Of Satisfaction

Areas Of Satisfaction - professional and friendly + quality work

Additional Comments

Additional Comments - Technician (Saul) who did my roof tune up was extremely nice, polite and did great work! A very pleasurable young man.

I have recommended them to my friends.

Scheduling Process

Scheduling Process - I was kept informed of all details.

Recognized Excellence

Recognized Excellence - I received great service from everyone I came in contact with.

I highly recommend the Aluminum Company for roof repair/replacement. The job was done efficiently with complete cleanup afterwards.

Scheduling Process

Scheduling Process - The scheduling was amazing! My part - tree removal and dealing with the neighborhood HOA took much longer than expected but the Aluminum Company was still on schedule and the entire re-roofing took only one day!

Installation Crew

Installation Crew - The crew was courteous, polite, and did an excellent job of cleaning at the end.

Additional Comments

Additional Comments - The Aluminum Company conducts their business with honesty and integrity.

Recognized Excellence

Recognized Excellence - Mark and his team including his wife did a superb job

Recognized Excellence

Recognized Excellence - Dallas, Charles and Phillip

everyone I worked with at the aluminum company was very helpful and friendly. The quality of their work is outstanding and their warranty is excellent.

Everyone I spoke with was very helpful, friendly and knowledgeable.. Great Customer Service!

Recognized Excellence

Recognized Excellence - Christy

Have referred aluminum company several times

Recognized Excellence

Recognized Excellence - Patrick Day has always been great to work with

Areas Of Satisfaction

Areas Of Satisfaction - Everything about the job was excellent

Recognized Excellence

Recognized Excellence - Everyone we dealt with was very professional

From beginning to end this process of getting new siding for our home was handled extremely professionally. My husband and I are very pleased with everything; our home looks beautiful!!

Professional, competent, courteous, knowledgeable

Installation Crew

Installation Crew - Above and beyond!

Recently our house needed windows replaced due to leaking. We sought out The Aluminum Company of North Carolina and they accepted a challenging window replacement on one of the windows. The other windows offered little challenge, however, the one surrounded by a stone façade uncovered years of wall damage that the initial faulty installation had created.

Aluminum Company of NC stuck with us and delivered more than other companies may have, as they sent over various skilled contractors for the problems revealed. Their contractors were friendly, extremely professional, and also empathetic to the discovered complications that were being uncovered.

I cannot emphasize more that the Aluminum Company of North Carolina won our confidence. We are appreciative to this company and its team for being a skilled and honorable business truly dedicated to customer service.

While we do not have a specific referral at this time, we would recommend The Aluminum Company of North Carolina.

Areas Of Satisfaction

Areas Of Satisfaction - All areas they exceeded expectations.

Recognized Excellence

Recognized Excellence - MARC, Project Manager and ALL of his team that work on my home. They were all my Angels. They went above and beyond to make my home beautiful.

I would highly recommend Aluminum Company for home improvement projects. They always do an excellent job and do so in a timely and professional manner using high quality materials.

Areas Of Satisfaction

Areas Of Satisfaction - We have had several projects completed by Aluminum Company. We have always been highly satisfied with the outcome.

They are excellent. In their follow-up, and their craftsmanship. We have had their windows, and now we put in their doors.

So many of our neighbors rely on Aluminum Company but we would definitely recommend this company to anyone looking for superior workmanship and quality products.

Professional & Organized

Professional & Organized - We always call the Aluminum Company when we need home exterior work done right.

Areas Of Satisfaction

Areas Of Satisfaction - Completely satisfied with the process and completion of replacing our windows. Also the process was explained clearly and fully by Dallas Spruill. We were delighted with the efficiency and professionalism of all involved with our project.

Construction Quality

Construction Quality - Excellent! This project turned out better than a previous project.

Concern For Needs

Concern For Needs - Danny was very professional & detailed

Areas Of Satisfaction

Areas Of Satisfaction - Cleanup better than anticipated