Additional Comments - We are extremely satisfied and pleased with the professional job done by the Aluminum company from Sales to Project mangers to crew to do complete exterior makeover from windows, sidings, doors to gutters. It is highly recommended.
Areas Of Satisfaction - They are very easy work with.
Recognized Excellence - Patrick Day did a good job working with us.
When I signed the contract with the salesman, Dallas Spruill, I was assured that workers would be tethered and that would be adequate tarps to cover my home in the event of rain. It did rain for about 20-minutes and the installers did not enough tarps. There is some sawdust, which I expected and items in my attic got wet. The rotten wood was not replaced as contracted, also there is also some wood that is missing knots and which causes you to see the blue roof liner. I paid for 301 linear feet of wood, but I do not see it.
Areas Of Satisfaction - I am finally happy to have quality gutters on our house and the crew was in and out in half a day.
The company came out and performed the job in a quick and professional manner.
Areas Of Satisfaction - quality equipment and experience in doing the assigned work
They stay until job done. Polite and professional. Great cleanup job. Very responsive to home owner questions. High quality finished product.
Sales Solutions - Patrick was fantastic. He didn't try to push us into projects that we had questions about but we didn't need to do at this time plus gave alternative ideas for projects to address issues we were looking at.
Areas Of Satisfaction - The quality of the work on the projects they did is excellent. We are very pleased with the end result.
Recognized Excellence - Patrick, Mark, and Troy were all great. I felt comfortable working with all of them.
Areas Of Satisfaction - Customer service, professional and quality of product and workmanship
Scheduling Process - Very impressed with how quickly everything was done. Originally told it was likely to be late Aug/early Septemver, received a call late July saying they had a spot open and everything was done by the end of the first week of Aug!
Value - While a bit more on the pricier side, I am confident that if I have any problems I can contact them and they'll resolve any issues I may have in the future.
Recognized Excellence - Ryan was a delight and I appreciated how candid and open he was about the job. He pointing out something that was a major issue that I was unaware of. Also, Shane I believe his name was, the head of our gutter install, was very communicative about our project.
Areas Of Satisfaction - Quality and speed of work, Easy to work with. Accommodating. Pretty much everything
Recognized Excellence - Patrick, Chris and his crew. They are exceptional.
Areas Of Satisfaction - I was very surprised at how quickly the project was completed after the crew arrived.
Recognized Excellence - The installation crew
Excellent Company and work was perfect.
Areas Of Satisfaction - Quality of work and products.
They were completely reliable and do excellent work. I've used them repeatedly and I am very impressed.
Areas Of Satisfaction - They exceeded my expectations on almost everything, especially the man who worked on my doors.
Recognized Excellence - The man who did the doors was excellent -- I think it was Larry. He was very patient and polite and communicative and had multiple solutions for my problems. The man who worked on my roof was really fantastic -- Lazzaro figured out how to replace my ceiling. All of the people I worked with were fantastic.
Additional Comments - Five stars all the way.
The Aluminium is a great company in terms of the products and services it offers. I would recommend to anyone who has wood siding to contact them for a reasonable quote.
Installation Crew - The crew was always on time and organized. They communicated with me about the process along the way.
Construction Quality - My home looked totally different. It looked liked a brand new house.
Professional & Organized - They were definitely professional and organized.
Recognized Excellence - My install crew. George and Kenny were great. They worked hard through this awful heat and were pleasant and courteous the entire time.
Additional Comments - I was nervous about such a big project of replacing all my windows, but it was a smooth and efficient process without any issues. Hardly noticed they were here!
Areas Of Satisfaction - The crew worked so hard on installing the windows even when weather was raining off and on throughout the day.
Installation Crew - The installation crew was outstanding. They continually vacuumed and kept the work area very neat.
Sales Solutions - John was great to work with. He provided me with all the information I needed to make a decision on how we would proceed.
Installation Crew - Crew were exceptional. They were very efficient and worked through different ideas for the finish. They left the place spotless when the job was done.
Areas Of Satisfaction - From the first call to the final check in Aluminum Company of North Carolina were exceptional.
Recognized Excellence - Charles, who installed the windows was a pleasure to have working in our home. His attention to detail was great and the finished installation was perfect. Apologies I can’t remember the name of his assistant but he was also great!
Use Comments - I had a custom window that needed replaced and ACNC replaced the old one and left it in far better condition than the last. Worth every penny. Installation crew was top notch!
Areas Of Satisfaction - The installation crew, without question, was super friendly, clean, knowledgeable, professional and courteous. Terrific guys!
Value - Cost of project was more than I intended on spending, but willing to pay upper end of price-point based on quality and warranty of work and products=.
Recognized Excellence - Ryan was great, as was the siding installation crew assigned to us
Additional Comments - Wonderful experience. Highly recommend. Love that Aluminum Company stands behind their work and products and does so for an extended amount of time.
Very polite and fast. Overall good quality work.
Areas Of Satisfaction - Aluminum Company of North Carolina met and exceeded my expectations with politeness.
Recognized Excellence - I would like to recognize the project manager. He took care of the whole project very quickly. I cannot remember his name offhand.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Aluminum Company of North Carolina as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys