My experience with Aluminum Company of North Carolina was outstanding. From the initial phone call, to the completion of all window replacements, I would highly recommend them to all my friends!
Recognized Excellence - Patrick Day, the contractors, the lady who set up appts and the lady who came at the end to make sure everything was to my satisfaction. Sorry I can't remember all the names
We've done business with them over the past 30 years and several times in each case every job was done exactly how it was explained to us. Each time, no debris was ever left outside our house while having windows, roofing, and gutter guards installed on 2 different houses. No clean up by us, just exactly how they promised.
Areas Of Satisfaction - They met all of them. We've had so many cases to work with them over the years. Because of our previous service, we knew it would meet or exceed our expectations.
Recognized Excellence - The crew leader Ryan and the two guys that did this last job couldn't have been any more courteous or patient. When we asked a question, it was patiently answered. We were not brushed off.
I will for sure recomment Aluminum Company of North Carolina to friends and others, because of the excellent people, and excellent roofing, siding and window products that were installed on my home.
Recognized Excellence - Jarad Weening, lead man for windows installation, lead man for roof installation, lead man for siding installation
Areas Of Satisfaction - My project was the installation of an outside door and am very happy with the end product, Dallas pointed to the right door to choose and Danny the installer did an excellent job to make that door fit perfectly in my house.
They are professional, their prices are reasonable, and they provide excellent customer service!
Areas Of Satisfaction - They met or exceeded my expectations in every area of the project.
Recognized Excellence - I would like to recognize everybody I dealt with for their exceptional service. They were outstanding!
Good experience, good quality, good people
Project Manager/Crew Leader - Very available and attentive
good communication, quality work, customer focused
Areas Of Satisfaction - quality workmanship, fair price for knowing you are getting quality and respect
Areas Of Satisfaction - I was very impressed with the communication and follow up on our project.
Recognized Excellence - Everyone was great.
Recognized Excellence - Cam's work crew was professional and efficient
Additional Comments - this was my second experience with the Aluminum Co of NC - I was very pleased with the first one, thus I came back to them for the second project.
Very receptive, high quality work, very professional- have used multiple times
Areas Of Satisfaction - Project management, concern with the details and my satisfaction
Recognized Excellence - Jared, Angel, Roberto
Areas Of Satisfaction - All of the work was done professionally. These guys are experts.
We have had several projects completed with Aluminum Company of North Carolina and they have consistently completed them all in a timely and very professional manner. All communications were timely and courteous and the installation crews always professional and considerate of both cleanliness and safety as well as our wants and desires.
Installation Crew - Very professional and cleaned up after themselves
Areas Of Satisfaction - The communication is outstanding. I never waited or wondered when someone was going to get back to me.
Recognized Excellence - It's always a pleasure to work with Patrick Day.
Areas Of Satisfaction - They met or exceeded expectations just in general. I've used them before, and I would use them again. I've been thoroughly satisfied.
Very professional crew and they did a really great job.
Areas Of Satisfaction - The commitment of the installation team exceeded my expectations.
Recognized Excellence - The crew leader did a spectacular job.
Yes, Aluminum Company was excellent choice for us as we designed and GC'd our addition and new porch. Their team put together a package for the entire exterior scope of our house, matching roof shingles and hardie board to the existing house which allowed the addition to seamlessly tie into the existing house as if it had always been there. They provided a high-quality, low maintenance exterior of the house that looks amazing from front to back.
Follow Up - John always provided immediate feedback and communication which was greatly appreacited.
Construction Quality - The team did a great job overall. The porch needed to be reworked to achieve the expected level of detail but Alum Co rose the challenge, changed crews, and executed a great project.
Project Manager/Crew Leader - Jared was an excellent project manager who clearly communicated and coordinated with me as the designer/GC/homeowner. He should be highly commended for his job.
Recognized Excellence - Jared Weening and John Alexander did a phenomenal job coordinating our project. Daniel and Mario stepped in to fix and create a wonderful porch.
I will recommend the aluminum company of nc to my friends but I will tell them to watch closely. I had to locate the dryer vent and also the eve lights storm door handle upside down ect
I have always had excellent service from ACNC. We are proud repeat customers.
Concern For Needs - Danny is a great listener and seeks to meet or exceed customer needs/
Installation Crew - Two of the best professionals to work on our home. Excellent job
Project Manager/Crew Leader - We could not have asked for better.
The aluminum company is a first class operation I would recommend them highly to anyone
Areas For Improvement - No improvement needed they are a fabulous company to work with
I will continue to use and recommend the Al company for all repairs . You have the best people working for you.
Recognized Excellence - Not sure who my installer was but he did a super job !!!
The crew with Aluminum Company were skilled, thorough and completed out gutter and gutter helmet installation in one day. We are very pleased with the results.
Areas Of Satisfaction - Their product and installation has high quality and we knew the job would be done right.
Recognized Excellence - Dallas Spruill has always been helpful and nice to work with.
Areas For Improvement - You guys have seemingly built half my home over the last 20 years. I wouldn't be calling you now if you didn't do the job I expected.
Professional & Organized - I appreciate you sent someone out to check the work of the installer. However the installer did do excellent work.
Aluminum company of NC exceeded our expectations. What started out a simple roof installation ended up being a room repair. Things happen on a job site and weather is no exception. During our roof install a micro burst storm approached quickly and before the crew could cover the exposed area we had some water damage inside the house. Sami and Jerad we on-site immediately accessing the damage and coordinating the clean up and repairs. Without questionSami and his company owned this and provided support and left out home better then they found it. I have used Aluminum Company in the past for replacement windows now my roof which totally rocks. Because of their over the top customer service I am a customer for life!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Aluminum Company of North Carolina as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys