Areas For Improvement

Aluminum Company of North Carolina did not fall short.

Areas Of Satisfaction

I was happy with the materials and the follow through with the project manager when issues came up.

Aluminum Company of N.C. is class all the way—from Dannie Newman’s expert consultation through the efficiency of the scheduler to Reed’s supervision of our recent job, and the quality of the installer crew members.We couldn’t be happier with our experience. We definitely will use this company again. And we heartily recommend the ACONC! And you may quote me on that!

Professional & Organized

The best that I have ever encountered...

Installation Crew

Prompt, efficient and they thoroughly cleaned up the job site afterward.

Recognized Excellence

All representatives were outstanding! The best I’ve ever encountered in my five decades of home ownership. Second to none.

Installation Crew

The Best

I am very satisfied with my new front door, sidelight and 2 storm doors. Martin, Michal and Ivo did a great installation and were pleasant and personable during the entire process. They left my home as clean and orderly as when they arrived which was much appreciated. There were 2 issues after the install but Colin and Ryan addressed them immediately and I'm completely satisfied with my new doors. My neighbors are impressed, especially with the front entry, and have expressed interest in possibly persuing you all for their future needs. I recommended The Aluminum Co. of NC very highly.

Sales Solutions

I enjoyed working with Ryan. He's easy-going, knowledgeable and responsive. I especially appreciated that he didn't pressure or hurry me along like other Sales people tend to do.

Installation Crew

I appreciated Martin, Michal and Ivo's professionalism, courtesy and friendliness. They left my home in perfect condition - no mess or debris left anywhere in and around my home and property.

Value

The high cost of materials/installation almost caused me to look elsewhere, but knowing there is a lifetime warranty, combined with the responsiveness, communication and follow-up from the entire team led me to make the right decision in choosing The Aluminum Co. of NC. Additionally, I have heard positive feedback about your company on WPTF for many, many years.

Project Manager/Crew Leader

Colin was consistently responsive and courteous throughout the process.

The technical proficiency of the craftsmen is unparalleled. I am a retired military; we have lived in the home for almost 30 years, and we decided to revamp the complete exterior, add a three-car garage, and had the aluminum company do all of the exterior finishing. They surpassed our expectations. The individuals on the job site were courteous, and they were proficient. They made the other group doing the addition look bad. Their level of proficiency astounded us; they went above and beyond to make the work even better. I am thankful.

Areas Of Satisfaction

I did not expect all of the attention my home gets now; it looks like a brand new house. It has increased the value of my home.

Additional Comments

It was refreshing. Dallas was a character. I really enjoyed meeting all of the guys, they were very professional.

Recognized Excellence

Both crews that came out all were fantastic!!!

Areas Of Satisfaction

The work crews were very considerate and anxious to provide quality work.

Additional Comments

Jeff Hoffman did an excellent job of assuming responsibility for satisfactory completion of the project.

Installation Crew

The crew was extremely personable and showed great care in the installation.

Installation Crew

They were especially good at their job.

Areas Of Satisfaction

This is one of the best experiences I have had with a construction service. They exceeded my expectations all around from sales to scheduling to the very end of the project. They were professional and efficient. They followed up and it was an all-around good experience.

Additional Comments

They were willing to hold up on the follow-up items until after all the Covid-19 stuff blows over. I appreciated that.

Recognized Excellence

John Alexander is an outstanding professional, honest and possesses tremendous integrity. The installation crew was excellent and did great work and were very conscientious

Areas Of Satisfaction

This problem was quickly and professionally addressed and I was very well pleased with the end result.

Recognized Excellence

Joe Nemath did a great job.

I thought that the guys were very efficient and got it done very quickly.

Areas Of Satisfaction

The professionalism and the communication were both great.

Recognized Excellence

They were all great.

Additional Comments

Just a big thank you to everyone involved in the process. Looking forward to another project in the future.

Areas Of Satisfaction

They exceeded in their overall organization and communication, it was better than I had expected.

Recognized Excellence

The installation crew chief was very good at explaining things on the day of installation.

Excellent work and communication. Very professional, courteous, and easy to work with.

From start to finish (WOW) great experience My wife and I are very pleased with our roof over our deck.

Areas Of Satisfaction

Great group of guys that did the install. They worked with me to understand what was being done.

Areas Of Satisfaction

Great customer service

You may publish # 16 below.

Areas Of Satisfaction

This has been an great buying experience in every aspect. Patrick is an excellent salesman. We felt he was completely invested in understanding our needs and wants in new windows, even going so far as to investigate a window brand we asked about that isn't normally carried by Aluminum Company. He fully explained the pros and cons of each type of window. When he came to our house to review our situation, we felt he gave us very honest answers and useful opinions. At no time did we feel pressured to purchase our windows from Aluminum Company, but based on the personal references that sent us there in the first place plus the salesmanship of Patrick, we felt very comfortable selecting Aluminum Company for our large purchase.Once the contract was signed, Patricia was in contact several times, first to schedule a visit by Michael, their Measuring Specialist, and then to keep us apprised of the timing status. The windows arrived on schedule and we received a call immediately thereafter to schedule the installation. Martin, the installer, was professional, pleasant, and conscientious. We purchased 17 new windows and the installation job was complete in just over a full day. Shortly thereafter, June called to schedule a walk-through with Jared, their Project Manager.We have had two minor questions since the walk-through. As promised by Patrick during the sales process, when we contacted him with our questions, he responded immediately and had our questions addressed in short order.While we did not purchase the type of windows for which we were originally searching, we are very pleased with the look of our new windows and, considering the customer service reputation of Aluminum Company and the warranty provided, feel that we purchased the best value for our money. We fully expect to be completely satisfied with our windows for years to come.

Areas Of Satisfaction

I was pleased with everything.

Recognized Excellence

I was pleased with everyone I made contact with.

Areas Of Satisfaction

They were very customer focused and stood behind their work.

Additional Comments

They did a real good job and I was pleased with my experience with them.

Recognized Excellence

I would like to recognize Charles Allen for his exceptional service.

I would tell someone to consider them but warn them of the problems I had. I told Mr. Olive that they advertise themselves as a higher quality company than their competitors and charge a higher price so I expected a better job than I got at times.

Areas Of Satisfaction

The roofing crew seemed to have done the best in all areas. Workmanship, cleaning up after themselves.

Recognized Excellence

Mr. Olive

Our experience with the Aluminum Company of North Carolina was first rate beginning to end. We have seldom dealt with a company where the representables were so knowledgeble , personable Very polite Patrick displayed an obvious knowledge and confidence in the professional and hard working. It's a great product too.

Scheduling Process

Our installers were scheduled to put in our windows New Years Eve. They actually came New Years Day, because they were running behind on New Years Eve. What a work ethic.

Likely To Recommend

Our experience with the Aluminum Company of North Carolina was first rate beginning to end. We have seldom dealt with a company where the representables were so knowledgeble , personable Very polite Patrick displayed an obvious knowledge and confidence in the professional and hard working. It's a great product too.

The Aluminum Company has a unique system. They send a "measuring" crew which talks with the owner on site to be sure they understand what the owner desires and expects, and then takes all relevant measurements. They then go away and order everything needed in the job. When all are ready, they contact the owner and set a time. The crew is assembled and the job is done. The crew does the task in an amazingly fast and efficient manner. Everything is done right, then the crew cleans up and reviews everything with the owner. You can probably find a slightly cheaper job elsewhere, but you are always sure that it is done right by the AC. I have encountered a storm window that fogged up a year or so later, and they fixed the problem with the same energy and precision as the original job, and with no cost to me! Well worth any slight difference in cost!

The decision to use the Aluminum Company of North Carolina was simple. After a long period of research on the best window windows. I decided on a particular window and manufacturer. The Aluminum Company of North Carolina is a certified installer. They may be the only one in the area.