Areas Of Satisfaction - Courtesy of the employees installing the windows. They wore shoe covers inside and made all attempts to not disrupt our house. They made all attempts to be work carefully around the outside plants/bushes.
Very good quality
Follow Up - He called to check the day after install
Installation Crew - The crew was very organized and worked quickly and cleaned up everything
Installation Crew - They were amazing/very professional
The employees of Aluminum Company are very knowledgeable and efficient.
Areas Of Satisfaction - Aluminum Company met my expectations with their communication and the sales process. Patrick, Christy, and the rest of the team were all great.
Additional Comments - I had an excellent experience!
Recognized Excellence - Installer Michael and Christy
Recognized Excellence - I would like to recognize Patrick and the installation crew for their exceptional service. They were fantastic and super fast. They were unbelievably quick at getting the door out. It was rotted. They mitigated our problem and were able to solve the problem thoroughly.
Additional Comments - The 2 installers who came to my home were very fast, thorough, and professional. I would totally use Aluminum Company for any future issues we might have.
The Aluminum Company was outstanding at each stage of the project. They took a lot of care in helping us define our project with attention to window and door style, function, energy efficiency, and sound reduction to street noise. The communication and project management were excellent. The installation was incredibly high quality with attention to every detail. This was a great experience and I would both use them again and refer to friends.
Additional Comments - The triple pane windows have been excellent in blocking road noise from our adjacent street. I wish we did this many years ago!
They took my questions seriously and answered them each time.
Professional & Organized - Aluminum company works very efficiently, having specific crews for each phases of the job. I had two windows added and that was more complicated because all the phases of work and the permits needed.
Areas Of Satisfaction - Windows are amazing. Beautiful and very well constructed.
The quality of the installation was outstanding. The product itself is very high-quality, and the walk-through at the end of the process to determine customer satisfaction was exceptional. There were no questions left unanswered, and the original sales person was professional, low-key, and no pressure.
Areas Of Satisfaction - Very low pressure sales process, with great explanation by Patrick Day during the entire process. The installation crew did an extra extraordinary job.
Accurate estimate and kept me informed. Workers called ahead and showed up when expected and cleaned up at end of each day and end of job.
Scheduling Process - They gave me an estimate of when they would be able to the job. They had an opening slightly earlier than that and asked if I would like to take it. Weather did not cooperate but the crew discussed options with me and the job was completed in the timeframe we discussed.
Installation Crew - The crew was polite and professional and communicated well.
I trust that the Aluminum Company of North Carolina treats all their customers fairly and professionally. Highly recommend.
So amazed with the excellent service, installation and quality of the products the Alumimum Company provides! Very Impressed!!!
Concern For Needs - Dallas has been instrumental in making my projects a success! Years of service with the company makes him a joy to work with!
Installation Crew - The installation on all my projects have been completed to perfection!
Areas Of Satisfaction - I just so impressed!!!
A great company to work with
I was very pleased with overall experience from beginning to end. The windows have made a huge improvement and I am impressed with the quality of them. Installation was completed in one day and I saw no shortcuts in the process. It was important to me that the job was done so quickly. Everyone was very helpful and professional. I would definitely recommend.
Areas Of Satisfaction - Met and exceeded my expectations on all levels
It was an incredibly smooth and easy process, and the price was great.
Scheduling Process - There was a little snafu with scheduling (we were called to schedule before the windows were actually in), but it was cleared up quickly.
Recognized Excellence - Everyone was great, from Ryan, to the Mikes, to Christy.
Friendly, professional, and accommodating.
Professional & Organized - Excellent company
Clean & Safe - Safety was discussed. It was a very hot and humid day.
Recognized Excellence - Danny, George, and Kenny
Areas Of Satisfaction - We had used Aluminum Company a couple years prior to replace 7 windows and were very impressed with the quality of the product and installation team. We have a specific grid that had to be created to match our other windows and they did a fantastic job. As a result we reached out to them again to replace the remaining 18 windows. They came in and the crew installed all of them in one day. You would never know they were here. They were respectful and knowledgeable. I would highly recommend them.
The process was easy, everyone I spoke to was helpful, and you did a good job of letting me know what to expect.
The contact with the employees of the Aluminum Company of NC was great, from the sales people, project managers and general workers. They were professional in all interactions and left the residence better than when they arrived.
The whole process was excellent, from start to finish. We will recommend Aluminum Company of North Carolina to any friends interested in home improvement projects.
Areas For Improvement - We are happy with every aspect of this project.
Areas Of Satisfaction - The porch is even more beautiful that we imagined.
Additional Comments - Thank you for the excellent work and expertise and for standing behind your work.
Recognized Excellence - Everyone on the team was wonderful
Areas Of Satisfaction - Very professional business and employees
We thought they were excellent! They were very professional and provided exceptional service and communication. We would highly recommend.
Recognized Excellence - had 3 projects done. everyone was awesome