They have a fantastic product. Were able to install sooner than they had promised.
Project Manager/Crew Leader - Marc Olive was awesome.
Areas Of Satisfaction - The offer to trim out the inside of our three bay windows for no cost was fabulous. Larry did a fantastic job!
Additional Comments - We are very happy with our windows. They have made a huge difference in the temperature and sound inside the home. I wish we could have done it years ago.
Use Comments - Great experience, quality products and workmanship. Would recommend them to anyone
Areas For Improvement - They didn't fall short on anything.
Recognized Excellence - Mark Chappell and Dallas.
Additional Comments - Great company. The best by my standards.
Project Manager/Crew Leader - Jared Weening is the best! I'd love for him to manage any of my projects.
I'm reserved about giving a top-notch rating because of some scheduling and communications issues. Nothing serious but enough to knock the overall rating down from five-stars to four. Once the final check-list ticket work is taken care of, I may be more confident in giving a full recommendation.
Construction Quality - Overall, the old door removal and new door installation was handled terrifically. In the follow-up check-in with TAC, we identified several minor caulking issues which TAC has committed to fixing ASAP.
Construction Quality - We really love our new windows and are very happy with them.
Areas Of Satisfaction - Everybody was courteous and sensitive to my time and space which I appreciate.
Areas Of Satisfaction - They met all of my expectations.
They did an excellent job!
Areas For Improvement - They did not fall short of my expectations.
Recognized Excellence - I would like to recognize the installers for their exceptional service. They were awesome.
Excellent quality material, excellent installation, and excellent followup by staff.
Recognized Excellence - Jeff, the installer, and the lady that followed up with me the next day. All were very professional.
Recognized Excellence - I would like to recognize Rebecca in the office, Patrick, and the installation crew. They cleaned up and were very respectful to my husband and me. They are what you would hope for in a company coming in to a big job.
Additional Comments - We are very pleased and happy we chose Aluminum Company of North Carolina do the job.
Areas Of Satisfaction - We love our easy breeze! We have given your name to some of our neighbors and family members. We highly recommend your company
Recognized Excellence - Mark Chappell and his Christy were very professional and courteous. Very pleasant doing business with them.
Areas Of Satisfaction - It’s a great company, I like the way they do business from start to finish.
Additional Comments - This is the best company I’ve ever worked with.
Danny came out to give us the estimate in a very timely manner. The windows took a while to come in but we were made aware of the timeline from the very beginning. George, the installer, was fabulous to work with and kept everything neat when he left each night. Mark was the project manager and answered all our questions. Great team to work with!
Sales Solutions - Aluminum Company of NC was the only company that was willing to come out and give us a quote.
Value - Installing brand new windows is not cheap but so worth it. We now have a ton of natural light in our house.
Areas Of Satisfaction - Great company to work with. No complaints at all!
Use Comments - We have, within the last three years, had our windows replaced, new siding installed, and now the roof, by Aluminum Company of NC and have been extremely pleased with the value and the quality of the products and the workmanship and follow up. Great company.
Recognized Excellence - John Alexander and Mark ?? The project manager. The crew were also efficient, pleasant, and professional.
Areas Of Satisfaction - We are very satisfied with the job Aluminum Company of NC did for us and we would certainly use them again if we needed work done at our residence.
Recognized Excellence - We were very satisfied working with Mark and Charles.
They were very professional. Each stage of the process was very professionally and conveniently handled; the staff was timely, as well as the cleaning. All services were performed neatly. Their attitudes and service was impeccable. They took pride in their service. The guys were personable.
Installation Crew - The installation crew was amazingly organized and professional.
Areas Of Satisfaction - The delivery definitely met/exceeded my expectations. We thought the services would be several more weeks out, but they delivered several weeks in advance.
Recognized Excellence - I would like to recognize the entire installation crew for their exceptional service. They were amazing; I can't say enough about them. They were very personable, and even took time to make sure I knew they were in my home, they treated it with respect and acknowledged the fact that they respected our home as being my home. Also, they took time to talk to me about things other than just the project. Great crew of men!
Recognized Excellence - Dallas is kind, helpful, knowledgeable, and professional. Our installation crew was truly amazing. All around job well done.
Recognized Excellence - I'd like to recognize everyone. They all did fantastic, from the crew that installed it to the gentleman that came originally. It's a well-run company.
Wonderful experience. The Aluminum Company had fair pricing and great customer service.
Areas Of Satisfaction - The project was scheduled quickly and the work done to my satisfaction.
Recognized Excellence - Dallas our salesman and Jared our project manager. Both were courteous and professional.
Value - Expensive but hopefully worth it since our shutters do have a lifetime guarantee.
Areas Of Satisfaction - very professional and courteous. Also very quick.
Aluminum Company of NC is great to work with. I had a few corrections that were required and these were addressed professionally and timely.
Areas Of Satisfaction - Timeliness of the install and follow-up.
From start to finish, my experience was exceptional. Patrick was knowledgable, patient, and helpful- talking through different options, showing me what design elements would look like, how the replacement windows would address structural concerns I had. The installation process was faster than anticipated, the crew was kind, respectful, and thorough.
Professional & Organized - I never wondered where things were in the process- they told me exactly what to expect, and when- and it all happened just as they explained.
Installation Crew - They worked so fast, did great work, cleaned everything up, and tended to every detail!
Recognized Excellence - Patrick and the install crew were amazing! Wonderful to work with and helpful!
Recognized Excellence - I'd like to recognize Dallas and Micheal, the installer.
Additional Comments - Aluminum Company of North Carolina is one of the most professional, well-organized businesses we've dealt with during our renovation.
I am likely to recommend Aluminum Company of North Carolina to a friend because I was totally pleased with everything from the estimate to the finished product.
Recognized Excellence - I would like to recognize the installation crew for their exceptional service.
Additional Comments - I could not be happier with my windows, I am elated having them in my house.