Use Comments - Aluminum Company did a great job on my bay window installation.It was a wonderful improvement to my home!
Use Comments - During the process of scheduling there were some delays with materials arriving. This was in no part because of the Aluminum Company. They continued to keep us informed on when the materials would arrive and when the work would be completed. Also, when putting up our new gutters the crew noticed a color difference between the pieces and immediately came to get us and show us. The difference in the shade of color was minimal, but I appreciated that they took the time to notice and get it correct instead of moving forward with the idea that we wouldn't notice. This incident showed us their concern for the customer and making sure that they are doing quality work. All the crews were professional and respectful of our property.
Areas Of Satisfaction - Overall professionalism, quality of work, and pride in the work. I felt like each crew treated my house as their own and were respectful of our property.
Recognized Excellence - Jared Weening was helpful in explaining the process and recommended placing on larger gutters than what the builder had installed. He explained how it would help prevent the overflow issues we have during heavy rainfalls. I never felt like it was an up-sale but instead a true recommendation to make something better.
Areas Of Satisfaction - All staff was professional and very capable, from Bryan's initial visit to the man from finance office who was flexible with his receivables collection
Recognized Excellence - All staff was excellent.
Areas Of Satisfaction - The quality of workmanship and communication was great. They always let me know the status of my project and kept me informed. They let me know when my front door would be arriving and kept me up to date with the scheduling of my project.
Aluminum Company of North Carolina did an excellent job! I would use them again, so I would certainly recommend them to anybody.
Recognized Excellence - I would like to recognize the crew that worked on the roof and the crew that worked on the gutters for their exceptional service. I didn't get to interact with them much because they were working so hard to get my roof and gutters installed. Aluminum Company of North Carolina should let those guys know they do an excellent job and that this client appreciates their hard work!
Professional & Organized - I would give a 10 star!
Areas Of Satisfaction - The entire process from start to finish, scheduling the quote and getting the order in, the monthly calls of update of order, scheduling of the work and showing up on time and doing a fantastic job!
Recognized Excellence - A combination of everybody from the office to the crew here, customer service was unbelievable and you never get that type of service, entire process of all teams involved!
The whole process was easy and seamless. Not inexpensive but you get what you pay for. We are extremely happy with our new windows.
Installation Crew - Our installers were TOP NOTCH. Friendly, professional, efficient, knowledgeable - I just cannot say enough good things about them!
Clean & Safe - I think the job site was cleaner after the job then before! :-D
Project Manager/Crew Leader - He was absolutely wonderful! Answered all of my many questions and was very helpful!
Recognized Excellence - Kevin and our site leader were both absolutely wonderful!
They were great; in fact, I have already recommended them to a coworker.
Recognized Excellence - Martin and his crew were excellent-true craftsmen!
Quality product and quality installation. Excellent installers.
Professional & Organized - Great team
Areas For Improvement - Exceeded expectations
Yes. I've received nothing but complements on the work done. We were referred to them by friends.
Use Comments - We are very pleased with the job that was done. Look forward to working with this company again.
Additional Comments - The person that came to inspect the work. He took the time to explain the warranties to me and do any needed touch ups. I'm sorry I don't recall his name.
Recognized Excellence - Everyone involved with the project was nice and efficient. Very professional and stayed in constant communication.
Recognized Excellence - The lady in your office I spoke to right after windows were installed. She called to ask how I liked my new windows. I believe she also was the one that took my payment info. She was very nice and personable. Your company has very good customer service, that in my opinion is lost at a lot of other companies. Although I paid more for my windows with aluminum company than your competitors, I feel that the value and customer service I received was well worth the price.
This is a joke-all the stars are filled in, AC of NC and Danny Newman did a great job. I would fire the people that put this survey together. It is terrible. questions? Cal me-Joel Freelander 919-291-5645
This is a company that you can trust. Quality People, Quality Workmanship, Quality Products, Above and Beyond Customer Service.
Areas Of Satisfaction - Jared earned my trust completely. I felt Jared went above and beyond the duties of a project manager. I can not Thank Jared enough. He is more than a project manger. He is an great ambassador for The Aluminum Company. I must also Thank Sami Hanna for his leadership and the customer first culture he has established at The Aluminum Company. There is great value in the ability of a client to totally trust the quality of not only the job, and the products TAC sells, but to trust each and every one of their employees. I aspire for my company to mirror the integrity of TAC. Thank You Sami, and a personal Thank You to Jared.
Use Comments - We cannot stress enough how pleased we are with the job done by the Aluminum Co. of NC. From start to finish we felt like they had our best interests as their top priority and we would highly recommend them to anyone looking to do any home repairs. We love our new easy clean windows and will definitely use this company again should the need arise.
Quality work done by employees sent to do our job.
Scheduling Process - Although had to wait for job to start because of production backlogs, finished product exceeded our expectations
Installation Crew - Production crew we true craftsman and a hoot!
Value - The quality was worth what we paid...
Professional & Organized - Even my wife loved them!
Value - We are very pleased with what we got for what we paid.
Areas Of Satisfaction - I had high expectations and they met my expectations now, and ten years ago.
Areas Of Satisfaction - I would say they were particularly good at communication and keeping up with the schedule. The quality of the work they used was excellent and their workmanship was very good quality.
I loved using the Aluminum Company. They have a great reputation for a reason. I called so many places before them. All companies wantes to do the most basic job without considering our needs. The Aluminum Company took time to lool at our roof, understand the obstacles, and assess what was needed (no more and no less). The cost was just right. My husband and I are first-time home owners, and Patrick Day laid the whole process out for us to see clearly. He was incredibly organized with an easy introductory video that gave us the quick run down. I loved working with them and plan to choose them again for other projects in the future. I highly HIGHLY recommend.
Sales Solutions - He was not a pushy salesman. He took time to break down everything that would be involved.
Additional Comments - I loved working with this company.
Areas Of Satisfaction - They did a thoroughly professional job, which I expected. I have used them before.
Recognized Excellence - The project manager was very helpful and responsive. He answered all my questions fully and drove from elsewhere that very day to address a concern I had. He was exceptionally professional.
Additional Comments - The next project we tackle I will call them. They're very easy to work with. I didn't feel the need to stand out there and watch what they were doing. I was satisfied they would do a top-notch job, which they did. If I have any problems, I know they'll be responsive.
The Aluminum Company gives honest estimates and does impeccable work. They follow through with a visual check after the job is done. They would never leave a customer dissatisfied.
Concern For Needs - Dallas knows everything about the products Aluminum Company sells so he can recommend exactly what I need.
Scheduling Process - Aluminum Company kept in touch about the progress of my project.
Installation Crew - As always, the install crew did a great job and cleaned up after.
Value - You could get these projects cheaper but the quality would suffer.
Areas Of Satisfaction - They did the job and did it right.
Professional & Organized - I would give Aluminum Company of North Carolina a bigger number than five on professionalism and organization.
Installation Crew - I would give the installation crew a rating of 1,000 if I could. I couldn't ask for them to be more accommodating. There is nothing I could have asked them to do more.
This company provides excellent service through company employees, and uses high quality products.
Areas Of Satisfaction - High quality products and experienced installers.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Aluminum Company of North Carolina as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys