Our new roof, skylight and gutters more than met our expectations. The office staff worked with us on timing of the installations and kept us informed on what to expect and when. The installation crews were just as commendable with every care taken to protect house, deck and landscaping. After-project cleanup was very thorough. We highly recommend Alte Roofing to anyone looking for quality products, installation, customer service and value.
I would (and will) recommend Alte Roofing to a friend and to other home owners I know. My experience with Alte has been excellent.
Responded to my calls rapidly and answered any questions that I had about the work to be performed we were very satisfied with the sales person and the roofers I would recommend alte roofing
I would definitely recommend Alte Roofing. They were prompt, knowledgeable, courteous and I felt the price was fair
Alte Roofing came to our rescue after a roofer we had a contract with told us he no longer wanted the job. I was in a panic as our roof was at the point where it was leaking. A friend recommended Alti and I called them that day. They sent someone out very quickly and scheduled our roof installation within a month. Communication was great, telling us what steps to take and when the roof would be installed. The installers worked very hard and left the place spotless. Couldn't be happier!
Was very satisfied with the people that I dealt with. However, it would have been nice to have known that they were going to sub the job out to a secondary company, might have gone in a different direction. It felt kind of sneaky, perhaps I should have known better.
Work was not done by Alte Roofing personnel & the work was done sloppily, damaging our siding.
Very good company. And fixed the problem I was having.
Every thing from the sales call to completion was done on time which is usually not the case when dealing with home improvement contractors.
During these difficult times, they came through as promised. Very professional. Did a great job.
Alte Roofing was great to work with from the beginning through the completion of the new roof installation.
Recognized Excellence - Chris, Scott and Jeff were all wonderful
Areas Of Satisfaction - Everything was very smooth and everyone we talked to was very helpful and professional.
Office staff and on--site team, always professional. Offers convenient maintenance programs.
Areas Of Satisfaction - On time and kept their word on when job would start and be completed
Areas Of Satisfaction - The crew is fast, safe, and professional.
Top notch service year in and year out.
Areas Of Satisfaction - The gutters were efficiently cleaned and all the debris removed and hauled away by the crew.
Areas Of Satisfaction - The team that comes to clean my gutters are always smiling and professional.
I would NEVER recommend Alte Roofing, They left me with $5300 in damage, didn't want to correct it, and tried to manipulate me into paying their bill AND for the damage by stating that they won't pay their roofing employees, whose families are suffering because I refuse to pay for their damages, until I pay for the damages and their installation. And he had the nerve to state that if I don't pay for the damages too, God will judge me. Unprofessional! Unethical! ENOUGH!!!
Recognized Excellence - Christopher Hildebrand. He was very knowledgeable about the materials, very kind and courteous. An all around great guy and I'm sure great person to have working for you.
And anything else I have written.
Recognized Excellence - Everyone that I had contact with were friendly, knowledgable and helpful offering exceptional customer service.
Alte roofing was the most professional company I dealt with. Quickly provided estimate and had a great crew here quickly. Roof and vent coverings, flashing around chimney all worked out. And no nails were left behind.
Areas Of Satisfaction - Timeliness and quality throughout the process. Plus the roof looks great.
The workmanship and the crew were great except an underlying issue wasn't handled as discussed. I informed them about an existing dip that snapped half my roof and discussed repair costs for the beams underneath to fix the problem, but no repairs were made for the problem and when I asked after they were finished why I still had a dip I was told that "they would have had to do beam repairs to fix it" which is what I had agreed to pay for in the first place. So now I have a $12,000 sagging roof. Not to mention the base quote was $3,000 higher than a previous quote from another contractor which I equated to meaning that I would be getting a better quality of work
Areas Of Satisfaction - Competent staff
your company is awesome very satisfied with the work will use in the future
Recognized Excellence - yes Cathy was amazing took her time went over every thing with me
Did not protect the shrubbery around the house. Mostly unskilled labor.
Alte Roofing was very professional, on time, and the office communicated effectively; there were no surprises. Honestly, they weren't the cheapest estimate I received, but I do go by the wisdom of "You pay for what you get" and the professionalism has be sold. I wanted the job to be done right and it was. So I am pleased.
I’ve had work done by Alte Roofing on a few occasions ranging from a new roof to wind damage repair. Each time has been a pleasure as they were consistently professional, prompt and performed quality work. They communicate well, calling often to confirm schedule, check progress, get permission for any changes to the plan, and follow up afterwards to ensure satisfaction. I will use their services again the future if the need arises and would recommend them to others.
Recognized Excellence - Kathy is a pleasure to work with.
Areas Of Satisfaction - gutter cleaning is completed quick and easy.
Easy to work with, did the job as promised, fair price.
Excellent, courteous, and fast service. Highly recommended and our first call when service is needed again.
Recognized Excellence - The crew was great. They answered questions and explained the process.
Areas Of Satisfaction - From beginning to end the process was handled competently and professionally.
Great quality of roofing products and good installation team. Treated with professional service throughout entire project. While they may have been a little more expensive than competitors we are very happy with the service and job they completed for us!
Total pros all the way. Very knowledgeable. Provided lots of information. Installed my roof some years back. Ripped off the old roof, repaired some of the plywood, cleaned up. Also use Alte Roofing to clean my gutters in the Spring and Fall. Completely trustworthy, great workmanship.
The workman came to the door, introduced himself, worked briefly it seems to me, but since I can't see the work without getting on a ladder, I must assume the work was done o.k. The charge for such a short job was certainly more than I expected to pay.
Recognized Excellence - Staff
Recognized Excellence - The crew sent to clean our gutters were professional & courteous!
Areas Of Satisfaction - Virtually no down time between the work scheduled regarding roof and gutter installation. On site dumpster was provided and removed within a day. Inconvenience was never a factor and nothing was left to chance. Truly a professional operation in every way.
Very good company to deal with, I love my new roof thank you again. Hopefully in the future we will do siding and windows.
Kathy was very detailed and thorough when i called inquiring about getting my gutters replaced. She understood the gutters were one small element of updates we were making to resolve a larger issue and made recommendations on how to integrate the new gutters with the other drainage work we are planning to resolve a water issue on our first floor. Kathy provided several options to us, and was detailed in which recommendation was best for our needs and the overall goal we have for our home. While i was not home during the install, I was able to peek in and see the progress of the work on my ring devices from time to time. They were not here for very long, but when I did look everything was very clean and organized. Outside of our new gutters, you never would have known anyone was here. Thanks again Alte and Kathy, you did a fantastic job!
The 3-man crew showed up as scheduled and completed the whole job in three hours. All the scraps and odd pieceswere cleaned up before they left. One rainstorm since, and no leaks.
Areas Of Satisfaction - Professionalism, workmanship & speed.
Areas Of Satisfaction - Installed shingles, maintains my gutters and quick to respond when need gutters were hit by fallen tree after a storm.
Areas Of Satisfaction - The quality of the work
Areas Of Satisfaction - All were very professional, courteous and a pleasure to deal with.
Recognized Excellence - Kathy was extremely helpful and patient in walking me through the process.
My gutters were replaced while I was at work without any complication and they look great.Thank you for such a stress-free experience!
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Alte Roofing as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
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