Bad timing that earlier this month (Dec.) we learned we needed some serious roof repairs or maybe even a new installation. Of the local roofers I contacted, Alte was the only one who was able to schedule the work within a couple of weeks. They also had a load of great reviews & a top BBB rating, so I made an appt for Chris to do an inspection & go over some options. He was thorough, professional, & took the time to explain all the details & answer our questions. Despite the sticker shock, we decided a new roof was the way to go. The weather cooperated & 2 weeks later, over 2 days, the job was done. I can't say enough good things about Chris, Frank (project manager), & the site foreman & his incredible crew. The organization, workmanship (which also included new chimney flashing & roof vent repairs), & communication were all great. Everything was carefully prepped, but I was especially impressed by (& grateful for) the thorough cleanup -- even down to small things like placing the patio furniture & window well covers back exactly as they were.
Whether it all proves to be a "good value" is subjective & depends on things like budget; but the new roof does look beautiful, & if the GAF 50-yr warranty holds up as claimed, then yes, it's a good value. Bottom line: I would recommend Alte without any hesitation.
Our new roof, skylight and gutters more than met our expectations. The office staff worked with us on timing of the installations and kept us informed on what to expect and when. The installation crews were just as commendable with every care taken to protect house, deck and landscaping. After-project cleanup was very thorough. We highly recommend Alte Roofing to anyone looking for quality products, installation, customer service and value.
I would (and will) recommend Alte Roofing to a friend and to other home owners I know. My experience with Alte has been excellent.
Responded to my calls rapidly and answered any questions that I had about the work to be performed we were very satisfied with the sales person and the roofers I would recommend alte roofing
I would definitely recommend Alte Roofing. They were prompt, knowledgeable, courteous and I felt the price was fair
Alte Roofing came to our rescue after a roofer we had a contract with told us he no longer wanted the job. I was in a panic as our roof was at the point where it was leaking. A friend recommended Alti and I called them that day. They sent someone out very quickly and scheduled our roof installation within a month. Communication was great, telling us what steps to take and when the roof would be installed. The installers worked very hard and left the place spotless. Couldn't be happier!
Was very satisfied with the people that I dealt with. However, it would have been nice to have known that they were going to sub the job out to a secondary company, might have gone in a different direction. It felt kind of sneaky, perhaps I should have known better.
Work was not done by Alte Roofing personnel & the work was done sloppily, damaging our siding.
Very good company. And fixed the problem I was having.
Every thing from the sales call to completion was done on time which is usually not the case when dealing with home improvement contractors.
During these difficult times, they came through as promised. Very professional. Did a great job.
Alte Roofing was great to work with from the beginning through the completion of the new roof installation.
Recognized Excellence - Chris, Scott and Jeff were all wonderful
Areas Of Satisfaction - Everything was very smooth and everyone we talked to was very helpful and professional.
Office staff and on--site team, always professional. Offers convenient maintenance programs.
Areas Of Satisfaction - On time and kept their word on when job would start and be completed
Areas Of Satisfaction - The crew is fast, safe, and professional.
Top notch service year in and year out.
Areas Of Satisfaction - The gutters were efficiently cleaned and all the debris removed and hauled away by the crew.
Areas Of Satisfaction - The team that comes to clean my gutters are always smiling and professional.
I would NEVER recommend Alte Roofing, They left me with $5300 in damage, didn't want to correct it, and tried to manipulate me into paying their bill AND for the damage by stating that they won't pay their roofing employees, whose families are suffering because I refuse to pay for their damages, until I pay for the damages and their installation. And he had the nerve to state that if I don't pay for the damages too, God will judge me. Unprofessional! Unethical! ENOUGH!!!
Recognized Excellence - Christopher Hildebrand. He was very knowledgeable about the materials, very kind and courteous. An all around great guy and I'm sure great person to have working for you.
And anything else I have written.
Recognized Excellence - Everyone that I had contact with were friendly, knowledgable and helpful offering exceptional customer service.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Alte Roofing as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys