My wife and I just completed our first home expansion and remodel with Airoom. Airoom delivered an exceptional product and delivered it ahead of schedule. At the outset of the project, our designer Dudley Bandy was a rockstar who visualized in a 3-dimensional computer rendering an incredible kitchen, living room, family room, playroom, and dry bar with a beautiful, modern, and cohesive aesthetic. During the construction phase, the quality of work was consistently outstanding. Towards the end of the project in particular, Airoom made an extra effort to hit deadlines. Specifically, Joe Kozlowski, our project superintendent, worked well into the night to ensure we were either on schedule or ahead of it. When any issue arose, our production manager Aaron Rushing was always available to discuss, evaluate, and resolve it. His subject matter expertise was always apparent and impressive and his dedication to our project was obvious and greatly appreciated. Overall we're incredibly happy with the result. Airoom brought a level of passion and professionalism that is rare in this industry. We wouldn't hesitate to work with Airoom again.
Areas Of Satisfaction - The quality of the work was uniformly outstanding. Aaron Rushing over-delivered and we felt that his involvement gave us the confidence that the project was going to be completed in a timely and professional manner.
Professional & Organized - I would rate them a 3 for their organization and a 4 for professionalism.
Employees & Subcontractors - I would rate the employees a 4, and the subcontractors a 3.
Areas Of Satisfaction - The interior architect who designed and worked to help us resolve onsite modifications to the plan based on the limitations of the house. She was phenomenal, and her vision was extraordinary. Her coordination for the project ongoing after the project was underway was really very helpful.
This is our third project with Airoom and we are fully satisfied. We are not DIYers when it comes to construction and the fact that Airoom takes care of every detail (except painting and carpeting) made each project run smoothly. Our general supervisor was fantastic. Highly communicative both when reporting on progress as well as when there were snags. He was deliberate, thorough and came up with several ideas that helped the project work even better. The design team was highly knowledgeable and listened well to our preferences. Airoom knows what they are doing. Whether the project is large or small, their care is evident. Yes, you will pay slightly more than you would if you did the work yourself, but for us the value was returned again and again. If you hire Airoom, you seriously will not have to worry about a thing.
Areas Of Satisfaction - Our supervisor, Bob, was fantastic. He came up with his own ideas to make the design plans work. Even when he had to give us bad news about plumbing, electrical, HVAC, he had already considered solutions and budget. He gave us a few alternatives. He quickly learned our values and worked within those to get the project done. The other highlight in working with Airoom was Robyn Rue. Robyn also seemed to immediately hear what our "style" was and this helped streamline the process quickly. Even as I talked about an idea, Robyn was designing it into reality. She was also great about decor. She made time for my questions both via email and phone. She even squeezed in an extra quick consult about paint color.
The Airoom staff was there for us from start to finish. We are extremely happy with the workmanship and professionalism of all employees associated with our project (Marv, Les, Maida, Pam). Our team of remodelers and designers did the best they could within our budget to make sure we received all our wishes. My wife and I are extremely happy with the final product and would recommend Airoom to anyone looking for a kitchen remodeler.
Areas Of Satisfaction - All of the employees were professional and there for us when we had questions or concerns. The project was not completed until we were satisfied. My wife and I never felt pressured to make a decision or change a plan unless we were 100% comfortable.
Areas Of Satisfaction - I was most satisfied with the design and the workmanship.
Lead Source - My family has used them in the past.
Areas Of Satisfaction - I was satisfied with the project superintendent, Bob Crider, he was amazing.
Lead Source - The reputation and my mom previously used you is how I knew of you guys.
Areas Of Satisfaction - I was most satisfied with the selection process, having everything in one location where we could see all of the samples, and the people who helped us through that process.
Lead Source - I have seen Airoom Architects, Builders and Remodelers advertising for years. We planned doing a remodel on a existing house and it kind of just expanded from there. Airoom Architects, Builders and Remodelers took care of everything which was very important.
Areas Of Satisfaction - I was most satisfied that they were professional. You basically get to Airoom and you don't need to worry about it.
Additional Comments - Airoom is perfect if you don't have enough time to do remodeling. I am lucky that I got a good superintendent. My superintendents name was Craig, but I forgot his last name. A good superintendent is important.
Additional Comments - I highly recommend the company.
Communication - 90% of the time it was a 4 and 10% of the time it was a 2.
Areas Of Satisfaction - It was nice that they were in one shop. They brought our vision to life and the 10-year warranty has paid for itself. Any problems have been resolved.
Lead Source - Word of mouth and online.
Additional Comments - Overall, we've been really satisfied with them.
The service and design was exactly what we expected. It exceed our expectations.
Areas Of Satisfaction - The design people were excellent. Anyone that we dealt with had great communication skills. You didn't have to worry about someone not getting back to you. They made us feel like we were their only customers like they didn't have anything else to do but talk to Ron & Carol.
Lead Source - I heard about Airoom Architects, Builders and Remodelers through various advertisements over the years. I have always known about them and knew they had a good reputation so we knew that is who we were going to go with. They handle everything from beginning to end. You can trust them to take care of whatever needs to be done.
Areas Of Satisfaction - Our supervisor, Craig was very confident and moved things along and kept us very well informed. Also Lance was great, he came in and was very helpful when we had to redesign. We were very satisfied with him.
Lead Source - From friends of ours.
Dean Thomas was in charge on-site, and was absolutely wonderful to work with.
Areas Of Satisfaction - Dean was terrific.
Based on stories that we have heard from friends who have used other companies/businesses, Airoom Architects, Builders and Remodelers has done a stellar job.
Areas Of Satisfaction - I was most satisfied with the professionalism of the supervisor/superintendent. He always followed up to make sure things were done and if there were changes he let us know in advance.
Lead Source - We live in the area so we chose to give Airoom Architects, Builders and Remodelers a try. We looked them up online and everyone who left reviews had positive things to say.
We experienced nothing but professionalism from Airoom. We began our experience with making design decisions with Gina and Greg. They made it seamless and made it easy for us to understand what would work. They picked out a few choices for us and did not overwhelm us with decisions. Then we worked with Craig. He made us feel very comfortable and explained in detail some of the expectations. He was a pleasure to work with. When obstacles arose, he had a plan to remedy them. He was kind, warn, and an expert at his job. We would highly recommend them, especially Craig. He was fantastic and we are more than pleased with our result.
Areas Of Satisfaction - I was satisfied with how our kitchen turned out. It works great and looks nice.
Lead Source - Our neighbors told us about them.
Areas Of Satisfaction - I was most satisfied with the quality of work.
Lead Source - It was from a personal referral (my daughter used them).
Areas Of Satisfaction - I was most satisfied with the design process, dealing with them as a whole, and the communication.
Areas Of Satisfaction - The design process because they really took the time to understand our needs and recommend good solutions.
Lead Source - This is our third project with them.
Areas Of Satisfaction - Good communication with the design team and with our superintendent. Happy with the Airoom carpenter.
Areas Of Satisfaction - I was most satisfied with Airoom Architects, Builders and Remodelers because of the daily communication with the supervisor.
Lead Source - I live right up the street from them and I went in. I was impressed with the showroom. I was able to do a one stop shop at their showroom. As a single a parent that made it very helpful because I don't have time to run around to different places to pick materials or a contractor.
Areas Of Satisfaction - I was most satisfied with the design phase.
Lead Source - I have been using them for years.
Areas Of Satisfaction - I was most satisfied with the overall finished product.
Areas Of Satisfaction - I was most satisfied with the overall results.
Recommend Builder - Yes, and I have several times.
Areas Of Satisfaction - I was most satisfied with the craftsmen they brought in. They were really good and very respectful of our time and the work they were doing.
Additional Comments - We appreciated the whole process and everyone we worked with had great ideas.
Erica was thorough and patient. An excellent worker. Very detailed. I felt completely safe and trusted her 100%.
The bathroom looks so nice!
Danny is the perfect example of a person youâ€™d like working on your home. Ravinia has been working for us for over 15 years and weâ€™re so happy we found them.
The project from quote to finish was done professionally and the end result was that our home now looks as good as new.It is unfortunate that Mother Nature is not cooperating causing the staining of the deck to be delayed.We are coordinating with Robert so that the first weather opportunity that ari... more
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Airoom Architects, Builders and Remodelers as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys