They have not finished the job and it's been 7 weeks since I last saw someone.
I am very satisfied with the work they did.
Recognized Excellence - Sam and Brittany both communicated with me very well.
Additional Comments - I am very satisfied with the work they did.
Area Of Satisfaction - Everything went as it should have once I got a hold of ACC Construction. Sam explained everything to me well.
Additional Comments - I am completely satisfied with the roof and the look we were shooting for from the samples we were given.
Recognized Excellence - Very professnal
Areas For Improvement - None
Areas Of Satisfaction - All
Types of work - had a tree fall on the house
Punchlist - There was a hurricane and tornado and covid, all beyond their control, so I can't fault them.
Areas Of Satisfaction - They were always communicative and I appreciated that. They kept me in the loop.
Area Of Satisfaction - Overall evaluations of problem and work performed, including in helping with insurance co. and claim, was very good.
Area Of Satisfaction - I was most satisfied with the whole job. Everything that they did was good.
Additional Comments - Keep up the good work!
Quality Of Materials - After all is said and done, 5. It was corrected--what I complained about.
Quality Of Workmanship - Same thing--now, 5--once they corrected what I explained about. It's a catch 22 question.
Professional & Organized - The company--5. The workers--3. The company was great; the staff not so much. Put a 5, but leave that comment.
Recognized Excellence - Sam was great.
Recognized Excellence - Sam Coley should be recognized for his exceptional service.
Area Of Satisfaction - Customer service, communication, concern for my personal property
Additional Comments - I am overall satisfied with ACC and Esurance. Thank you.
Alacrity Program Helpful? - Was recommended and was very very happy!
Area For Improvement - All went way above any expectations we had.
Area Of Satisfaction - The initial desire to make sure we were completely satisfied and they work to get it done, and fine well.
Additional Comments - We will recommend to all our friends and family. We have never had a company who made sure we were satisfied, and who worked so hard, to represent their company in a professional way by their diligence in their work. They never left a mess, very clean. Came when they said they would, on time. They made sure we had what we needed and went far above our expectations. Plus, they were all kind, respectful people! Really appreciate this company.
Recognized Excellence - Sam, Roofers, All the young guys who did the electric work. The ones who did the initial work and those who came out and did the physical work.
Areas For Improvement - None
Areas Of Satisfaction - Kitchen
Additional Comments - Excellent work. Very nice men. Clean, polite and with covid, they worked safely around us. They made us feel that we had nothing to worry about in there work and that they were going to take very good care of us, which they did. We highly recommend ACC Office personnel were so kind and they kept us up to date on time and work.
I would highly recommend them.
Area Of Satisfaction - I was most satisfied with their promptness, cleanliness, and the quality of their work.
Additional Comments - I would highly recommend your company.
Recognized Excellence - I would like to recognize Sam and Brittany for their exceptional service.
Areas Of Satisfaction - They met my expectations; everything is back to the position it was supposed to be in.
They were very prompt. They did an excellent job. They were very neat and thorough.
Recognized Excellence - There were 3 workers that were great.
Areas Of Satisfaction - They exceeded all of my expectations.
Additional Comments - I will definitely be using them in the future.
Area Of Satisfaction - I was satisfied because they stuck to the schedule.
Additional Comments - I am very satisfied with them.
Area For Improvement - It was not their fault-but if I was staying in the house-I would have wanted the same brick--which could not be matched.
Area Of Satisfaction - Kept us informed, and completed the work as soon as material was available
Area Of Satisfaction - I am most satisfied with everything.
Recognized Excellence - Sam, the owner is the one that did the original estimate and made sure the project got done correctly.
I would like to recommend Sam from ACC Construction. They did a great job we were satisfied with the work. Everyone we worked with was great.
Recognized Excellence - I would like to recognize, Sam, from ACC Construction. He did a great job.
Very professional. We were happy with the workmanship and would recommend and use this company again.
Area For Improvement - None
Area Of Satisfaction - The speed in which it was handled.
For a person who has never had a big project done before, they were the most helpful group I have ever worked with.
Area Of Satisfaction - The learning process throughout the entire experience. They were so upfront and honest as well as answering any questions I had.
Area Of Satisfaction - I was most satisfied with and pleased that it all went well as could be expected. The promptness, they were here when they said, they were going to be. They were timely and never left a mess. They cleaned up daily and made things as easy as possible.
Area For Improvement - None
Area Of Satisfaction - Exterior and interior.
If I had any other work to do I would call ACC construction.
Employees Professionalism - 4.5.
Cooperative And Responsive - Absolutely.
Area Of Satisfaction - I am most satisfied with ACC Construction and working with the agent's office, they were very accessible and cooperative.
I would highly recommend Sam and his team. They do an excellent job and are people persons. They are very professional and have exceptional workmanship.
Area Of Satisfaction - I was satisfied overall. We were happy with the people that Sam sent over. They did an excellent job.
Areas Of Satisfaction - returned calls and texts in a timely fashion.
Recognized Excellence - Sam Cole
Areas Of Satisfaction - I was satisfied with the workmanship!
Recognized Excellence - I would like to recognize Ron and Travis for their exceptional service!
Areas Of Satisfaction - They completed the work in a timely fashion and Agreed-upon price. I was very happy with their services
Lead Source - Personal recommendation
Additional Comments - They are good and hard-working company that stand by their work.
They were professional, courteous, prompt and did great work!
Area Of Satisfaction - I was most satisfied with the overall promptness and professionalism.
Additional Comments - I would use them again without a doubt!
Areas For Improvement - Not at all.
Areas Of Satisfaction - Ongoing communication.
Recognized Excellence - The crew that completed the job in my lower level was great. The painter that was a woman she paint the outside of my house. She went above and beyond.
Area For Improvement - None
Area Of Satisfaction - The overall process was professional from beginning to end.
We had wet carpet kept returning ,we had roto rooter, two different teams, plumber s No one could figure it out .allstate sent you out and your poeple went right into the crawl space found moister barer hanging full of water and was backing up into the laundry room floor and damping hall carpet. No one else was willing to go into it like you you found a slow leak that had gone on for a long time and thus didn't show up o bill We are so thankfull for your work removing, patching, and painting dry wall and removing a section of laundry sub floor PUTTING IN NEW FLOORING , removing replacing carpet padding We are so impressed with your poeple and work and results we intend to use you only for any thing we need around our home in the future. AGAIN OUR HEARTFELT THANKS TO YOUR POEPLE .
Alacrity Program Helpful? - We are thankfull to allstate and you did what no one else was seemingly willing to do.
Area For Improvement - none
Area Of Satisfaction - all areas
Additional Comments - We will call on you for all future needs around our home
This company was above and beyond. They were quick, efficient, over the top and great for working with me. They were in a home shut-in dementia home and were understanding. They worked with her, her needs, and concerns. They didn't come in unless I was there. I can't say good enough things about this company. They were amazing! Absolutely amazing!
Areas Of Satisfaction - The finished work was gorgeous. They did things that they didn't have to do. It's beautiful! They did things without me even asking.
Current Referrals - Other than myself, not yet. I'm passing out their cards.
The best, above and beyond!
Area For Improvement - none
Area Of Satisfaction - the work done beyond the scope of repaires
Additional Comments - Sam is the best! Very happy
I think they did a wonderful job and they were courteous. I'm 85 years old, and there are things I can't do anymore. They did my birdbath and did my fence how I wanted it. They were very kind and courteous.
Area Of Satisfaction - Well, the attention they gave it. They came out took care of the job, like they said they would, and they did, and they did it very well.
Additional Comments - I was satisfied overall, very much so.
We are very pleased with. Sam, is wonderful. He answered our questions and was patient. His team knows how to deal with the public. They were down to earth. They did an excellent job of restoring the damage to our home.
Employees Professionalism - They were great.
Quality Of Materials - We are very satisfied.
Area Of Satisfaction - I am most satisfied with everything. As soon as Sam got in touch with us, we worked out how long it would take and who would be coming out. He was a wonderful person. The team reflected who he is. They were all friendly, down to earth, and professional. Sam and his team were excellent. We have no complaints.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of ACC Construction as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys