Areas For Improvement - Things were slow due to COVID and getting supplies.
Areas Of Satisfaction - They exceeded in their courteousness and kindness.
Additional Comments - I am very well pleased.
Area Of Satisfaction - Overall great experience
Recognized Excellence - They were great
Areas Of Satisfaction - Looks amazing
Very courteous, knowledgeable, Skilled General contractor.
Types of work - Flooring renovation
Recognized Excellence - I would like to recognize all of them.
Areas Of Satisfaction - I am perfectly satisfied with everything so far!
Additional Comments - It has been slow but worth it! They have done a wonderful job. It is not completed. We have just a little bit more they need to finish.
Areas For Improvement - none
Areas Of Satisfaction - all
We are very pleased that the repairs were completed by the time our family came to visit.
Area Of Satisfaction - The teams who did the mitigation and completed the repairs were so kind and worked hard.
They did an excellent job. We were very pleased with the work they did!
Area For Improvement - Nobody could really help it, but with COVID there was a lack of materials.
Area Of Satisfaction - Everything got processed quickly by the insurance company. We were quite pleased with that.
Additional Comments - Everyone there did a great job. Shout out to Farmer, the main supervisor, and Sam did an excellent job as well. We will probably be using them again in the future!
They're a good company to work with. They know their stuff.
Types of work - They redid our garage after a tree fell on it. They had to rebuild the roof and everything.
Areas Of Satisfaction - They exceeded my expectations.
Additional Comments - They did an outstanding job and I would recommend them to anybody and everybody. If we need anything else done we'll call them.
Recognized Excellence - Sam, he was very professional and always would explain what was going to be done and how long My roof and my road leading up to my house so very happy with EVERYTHING n I will recommend him to family and friends.
Types of work - Flooring took place on this project
Value - Compared to other companies, I got a good deal. I love this Company. I couldn't been any happier and no, I'm not related to them.
Areas Of Satisfaction - ACC Construction met my expectations when it comes to the flooring.
Employees Professionalism - Absolutely, the employees were professional and courteous.
Recommend Insurance Carrier - Absolutely, I would recommend my insurance carrier.
Recognized Excellence - Sam
Additional Comments - Sam was so very helpful and the work done on my roof is excellent. Sam kept in touch with me with everything and always available when I called I will Always go to ACC Construction when I need things done at my home. Thank u
They were courteous, on schedule, and did what they said they would do!
Area Of Satisfaction - I was satisfied overall.
Problem Resolution - There were no problems.
Recognized Excellence - I would like to recognize Sam, the owner.
Areas Of Satisfaction - ACC Construction met my expectations in all areas.
Additional Comments - ACC Construction provided a very positive experience. They were very professional and personable. ACC Construction is an excellent company.
They did a wonderful job. They were nice people. Sometimes people do a nice job but they are not nice people.
Additional Comments - They deserve 5 stars. I am an all around pain in the butt to make happy when I'm spending my money and I couldn't be happier!
I am extremely happy with everything they did.
Schedule - They were here promptly.
Renew Insurance Policy - I have been with them 25 years and will continue to use them.
Area Of Satisfaction - They were prompt, on time and I am very happy with the work they did.
Additional Comments - I would recommend them to anyone, they did a great job!
They were great to work with and very professional. They followed up multiple times as needed, and kept me very informed about what was going on.
Employees Professionalism - Very p[rof and very courteous and very respectful of my property.
Cooperative And Responsive - ACC Construction was very cooperative and responsive.
Area For Improvement - There were no areas where they fell short of my expectations.
Area Of Satisfaction - I was most satisfied with the total response I got from everyone. It was very satisfactory.
They were fast, very responsive and very pleasant. They did a good job.
Recognized Excellence - The owner, Sam, Jason the lead and Farmer were exceptional.
Areas Of Satisfaction - The flooring and the sheetrock jobs were phenomenal.
Additional Comments - They were a good company to work with. Their people kept things cleaned up and cleaned afterwards. I was really pleased for the amount of work they did for the price they charged. I got a good deal.
Acc Construction did an exceptional job. Not only did they replace my roof with an upgraded shingle, my pressure valve on my water heater busted and they fixed that too! I am very pleased with the service and their ability to complete any type of work that I need to my home.
They were on time, used quality materials, and the craftsmanship is great. The materials they used were first class.
Recommend Insurance Carrier - I would highly recommend them.
Renew Insurance Policy - I have already renewed my policy with my insurance carrier.
Area Of Satisfaction - I was most satisfied with the construction.
Additional Comments - I would highly recommend them to friends and family.
Area Of Satisfaction - Once work began, communication was excellent! We were advised regularly about progress and the schedule for repairs. Photos were sent regularly with updates. All personnel were professional and so pleasant to work with, making the repIr period stress free. Sam and Ron were especially responsive to questions and always available to provide information and photos of progress. The walkthrough was pleasant and the punch list items taken care of promptly and to our satisfaction. I would definitely recommend ACC based on our experience with the company personnel.
Additional Comments - Thanks to Sam and Ron and their team for a job well done.
Area Of Satisfaction - Promptness and efficiency was what satisfied me the most.
Recognized Excellence - I would like to recognize Ron's team who did a wonderful job with the repairs and they installed everything efficiently.
Additional Comments - Overall, I appreciate the team's efficiency and the company. They are all very professional.
Area Of Satisfaction - Repairs needed to keep water out of the house were performed very quickly.ACC faced significant challenges integrating replacement hvac components with existing 30 years old system. The hvac crew (Vic Taylor) was AWESOME and stayed until 10 pm one day to make sure we had heat. I was very pleased.
ACC Construction did an outstanding job on my roof. The work site was kept clean throughout the project and the entire team was professional.
Recognized Excellence - Sam, who was the estimator and salesman on my project. Sam is the main reason I am so satisfied with my project and the experience I had with ACC Construction.
Areas Of Satisfaction - every way
Additional Comments - The experience was positive from beginning to end
ACC was professional and was very responsive to my needs. They did quality work.
They were real friendly and nice to work with.
Area For Improvement - Due to COVID it took longer to get things started because they had to order the siding and then they shorted him some. I don't blame ACC Construction though.
Area Of Satisfaction - I am most satisfied they were trustworthy and friendly.
Area Of Satisfaction - I was most satisfied with the professionalism of the crew and the quality of work performed.
Recognized Excellence - For all of those that came out. Thank you
Area Of Satisfaction - The interior painting and the molding throughout the house were excellent with the repairs.
Types of work - Painting, interior work.
Recognized Excellence - I would like to recognize Bill, Ruby, and the paint crew for their exceptional service.
Areas Of Satisfaction - The woodcare from the crew, customer service, and satisfaction exceeded my expectations.
Took 10 weeks to complete a 15 day job. After almost everything was redone, it turned out well.
They have not finished the job and it's been 7 weeks since I last saw someone.
Area Of Satisfaction - The work that was done.
Additional Comments - The guy who did the work on my house did a really great job!
I am very satisfied with the work they did.
Recognized Excellence - Sam and Brittany both communicated with me very well.
Additional Comments - I am very satisfied with the work they did.
Area Of Satisfaction - Everything went as it should have once I got a hold of ACC Construction. Sam explained everything to me well.
Additional Comments - I am completely satisfied with the roof and the look we were shooting for from the samples we were given.
Recognized Excellence - Very professnal
Areas For Improvement - None
Areas Of Satisfaction - All
Types of work - had a tree fall on the house
Punchlist - There was a hurricane and tornado and covid, all beyond their control, so I can't fault them.
Areas Of Satisfaction - They were always communicative and I appreciated that. They kept me in the loop.
Area Of Satisfaction - Overall evaluations of problem and work performed, including in helping with insurance co. and claim, was very good.
Area Of Satisfaction - I was most satisfied with the whole job. Everything that they did was good.
Additional Comments - Keep up the good work!
Quality Of Materials - After all is said and done, 5. It was corrected--what I complained about.
Quality Of Workmanship - Same thing--now, 5--once they corrected what I explained about. It's a catch 22 question.
Professional & Organized - The company--5. The workers--3. The company was great; the staff not so much. Put a 5, but leave that comment.
Recognized Excellence - Sam was great.
Recognized Excellence - Sam Coley should be recognized for his exceptional service.
Area Of Satisfaction - Customer service, communication, concern for my personal property
Additional Comments - I am overall satisfied with ACC and Esurance. Thank you.
Alacrity Program Helpful? - Was recommended and was very very happy!
Area For Improvement - All went way above any expectations we had.
Area Of Satisfaction - The initial desire to make sure we were completely satisfied and they work to get it done, and fine well.
Additional Comments - We will recommend to all our friends and family. We have never had a company who made sure we were satisfied, and who worked so hard, to represent their company in a professional way by their diligence in their work. They never left a mess, very clean. Came when they said they would, on time. They made sure we had what we needed and went far above our expectations. Plus, they were all kind, respectful people! Really appreciate this company.
Recognized Excellence - Sam, Roofers, All the young guys who did the electric work. The ones who did the initial work and those who came out and did the physical work.
Areas For Improvement - None
Areas Of Satisfaction - Kitchen
Additional Comments - Excellent work. Very nice men. Clean, polite and with covid, they worked safely around us. They made us feel that we had nothing to worry about in there work and that they were going to take very good care of us, which they did. We highly recommend ACC Office personnel were so kind and they kept us up to date on time and work.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of ACC Construction as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys