Renew Insurance Policy

Renew Insurance Policy - My insurance carrier cancelled me after this claim due to the cost and the number of previous claims. It has nothing to do with ACC Construction.

Overall Quality Of Alacrity

Overall Quality Of Alacrity - At the beginning of the process, I wish I had dealt with ACC Construction directly. Alacrity seemed like an unnecessary middleman.

Areas Of Satisfaction

Areas Of Satisfaction - The proactive communication by the project manager exceeded my expectations.

Areas Of Satisfaction

Areas Of Satisfaction - Everything else was good.

Areas For Improvement

Areas For Improvement - They didn't fall short in any area.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the quality of the work, and how they worked with me.

ACC Construction was phenomenal to work with. Even though we had issues with the insurance, they were able to make all the necessary repairs. I am totally satisfied with their work, both inside and outside of my home.

Quality Of Workmanship

Quality Of Workmanship - I am happy with the work.

Overall Quality Of Alacrity

Overall Quality Of Alacrity - I am not familiar with Alacrity.

Areas For Improvement

Areas For Improvement - Honestly, they did not fall short of my expectations.

Additional Comments

Additional Comments - We appreciate them. I look forward to doing business with them.

Helpfulness of the Alacrity Program

Helpfulness of the Alacrity Program - They were very accommodating and very helpful.

Areas For Improvement

Areas For Improvement - They didn't fall short in any area.

Areas Of Satisfaction

Areas Of Satisfaction - They fixed problems from their mistakes with placing the tarp.

The construction company kept me informed along the way of work needed, updates, pricing involved, and any issues found. Everyone was friendly and responded within 24 hours.

Areas Of Satisfaction

Areas Of Satisfaction - The response time to my questions exceeded my expectations.

First they are very hard to get updates from then when they done my roof left nails literally everywhere in my yard and I had to magnet my whole yard. They were supposed to send someone back out to check the yard again and no one ever showed up. They lack communication. I was told by the roofer multiple different days of when he was coming for him to not show up. I do not recommend this company at all!

Areas Of Satisfaction

Areas Of Satisfaction - The work looks great.

Good quality work, timely, and good communication. Office staff were always friendly and very helpful getting questions answered. Result of project is very good.

Areas For Improvement

Areas For Improvement - All good. No complaints.

Areas Of Satisfaction

Areas Of Satisfaction - The project result is good.

The did everything that was needed. It was good. The insurance company is the one that held it up.

Project Communication

Project Communication - They spoke with Wayne a lot.

Quality Of Materials

Quality Of Materials - I am definitely satisfied with the materials.

Renew Insurance Policy

Renew Insurance Policy - The insurance company dropped us.

Areas For Improvement

Areas For Improvement - They didn't fall short in area.

Areas Of Satisfaction

Areas Of Satisfaction - I was satisfied with everything. Overall, it was great service.

Additional Comments

Additional Comments - Don't file two insurance claims in one year.

Areas Of Satisfaction

Areas Of Satisfaction - Overall workmanship.

Exceptionally good work, done in a timely manner. I’m very very satisfied with everything. I would recommend them to anyone, and I will seek them out again in the future. Should I have any need for repair or remodeling work.

Recognized Excellence

Recognized Excellence - Very professional and timely completion of work.

Recognized Excellence

Recognized Excellence - Ron was exceptional.

Areas Of Satisfaction

Areas Of Satisfaction - They exceeded my expectations in all areas.

Additional Comments

Additional Comments - They did an awesome job and I would recommend them to anyone.

It was a great experience.

Areas For Improvement

Areas For Improvement - There are not really any areas where they fell short of my expectations.

Areas Of Satisfaction

Areas Of Satisfaction - They did well all the way around.

Types of work

Types of work - crawl space insulation replacement

Recognized Excellence

Recognized Excellence - Nick was the lead on this job and he was great for communication and supervision of the project.

Areas For Improvement

Areas For Improvement - none

Areas Of Satisfaction

Areas Of Satisfaction - The job was pretty much straight forward but was done as best it can be

Additional Comments

Additional Comments - no

Amazing work and friendly crew!

Areas For Improvement

Areas For Improvement - None

Areas Of Satisfaction

Areas Of Satisfaction - Everywhere

Additional Comments

Additional Comments - Anyone should jump at the chance to work with ACC

The craftsmanship was wonderful. The foreman had great knowledge of what he was doing. He was really easy to get along with. There was poor communication upfront, but the craftsmanship made up for it in the end.

Areas Of Satisfaction

Areas Of Satisfaction - They met and exceeded my expectations with their craftsmanship and negotiability. Once I got a hold of the foreman, he was easy to talk to and kept me updated as we went along.

Additional Comments

Additional Comments - They were overall nice people.

Great group of people to work with. Shows up when they say they will. Respectful of your property.

Areas For Improvement

Areas For Improvement - None

Areas Of Satisfaction

Areas Of Satisfaction - They made sure we approved of what was going to be used.

Areas For Improvement

Areas For Improvement - They made an impossible job better by adding extra reffort.

Areas Of Satisfaction

Areas Of Satisfaction - They separated the materials that I would need immediately .

They were simply the best. I felt so comfortable with them being there. I did not mind being downstairs away from the guys. Ron and his wife, Robin, were simply the best.

Types of work

Types of work - They did a great job. I would recommend them to anybody. The crew that worked for me did upstairs and downstairs. We were highly satisfied with them. They were simply the best.

Clean

Clean - They were excellent!

Recognized Excellence

Recognized Excellence - I would like to recognize Ron and his wife, Robin, for their exceptional service. They were the crew that did my job in the basement and upstairs. I don't know how many crews they had.

Areas For Improvement

Areas For Improvement - They did not fall short of my expectations at all. I give a 5-star rating on everything.

Areas Of Satisfaction

Areas Of Satisfaction - They met my expectations in all areas. We were happy that they went above and beyond.

Additional Comments

Additional Comments - I would recommend them to anybody. They can use me as a reference for anybody.

They were prompt, and they did a wonderful job on the reconstruction of my house.

What I was pleased about was the teardown part, but they didn't put it back as good as it should have. I will take a picture to send to them to see what they recommend doing to fix it.

I was very satisfied with all of the service I received.

Areas Of Satisfaction

Areas Of Satisfaction - They did a fantastic job across the board.

Recognized Excellence

Recognized Excellence - Ron and Robin Carter, and Sam (the project supervisor)

Areas Of Satisfaction

Areas Of Satisfaction - Attention to detail, pride in work

Areas Of Satisfaction

Areas Of Satisfaction - The general construction met my expectations.