What I was pleased about was the teardown part, but they didn't put it back as good as it should have. I will take a picture to send to them to see what they recommend doing to fix it.

I was very satisfied with all of the service I received.

Areas Of Satisfaction

Areas Of Satisfaction - They did a fantastic job across the board.

Recognized Excellence

Recognized Excellence - Ron and Robin Carter, and Sam (the project supervisor)

Areas Of Satisfaction

Areas Of Satisfaction - Attention to detail, pride in work

Areas Of Satisfaction

Areas Of Satisfaction - The general construction met my expectations.

Recognized Excellence

Recognized Excellence - job was completed and looked very good and did upgrades to the roof ventlation

Areas Of Satisfaction

Areas Of Satisfaction - The time it took to get the job done met my expectations.

Safe

Safe - They made sure they yard and driveway were clear of nails and other hazards at the end of each work day.

Respectful

Respectful - They knew that we had a dog and made sure to close fence gates and coordinate with my wife to keep him from leaving the yard when he needed out.

Quality Of Workmanship

Quality Of Workmanship - They paid close attention to small details, which really means a lot. Seams and joints done in such a way to keep them watertight and/or channel water away to protect the structure underneath. We have had tons of compliments from people all around our neighborhood already and it's only been a few weeks.

Problem Resolution

Problem Resolution - Any underlying issues that were discovered were brought to our attention and addressed quickly.

Design

Design - We feel like we have a brand new house every time we pull into the driveway.

Sales Knowledge

Sales Knowledge - Very pleased with the materials that they recommended.

Areas Of Satisfaction

Areas Of Satisfaction - Quality of materials, craftsmanship, finished product. I never imagined our house could look this good. We absolutely love the work they have done.

They showed up on time and did the work as promised.

Schedule

Schedule - They did better than planned on the schedule. It was originally planned for 6 days, but he got it done in two days.

Recognized Excellence

Recognized Excellence - I would like to recognize the man who came and did the work.

Areas Of Satisfaction

Areas Of Satisfaction - They met/exceeded my expectations by getting the job done quickly. I'm also happy that the floor is secure now because a leak under my sink had caused a lot of water damage.

Additional Comments

Additional Comments - Overall, it was a good experience.

I thought they were really nice people to work with.

Expertise

Expertise - I really appreciated them.

They were very good to work with, and they called us regularly. They kept up with us and kept us informed. I appreciated that greatly.

Area For Improvement

Area For Improvement - None

Area Of Satisfaction

Area Of Satisfaction - All

We suffered significant water damage to our kitchen and insurance covered the loss. Finding a contractor that could get to our work was not going well until Allstate sent ACC. They were very responsive and worked with our special needs. They did a quality job in a very reasonable time. Geoff

Areas Of Satisfaction

Areas Of Satisfaction - ACC Construction met or exceeded my expectations with their quality. Also, pretty much everyone was very polite and had nice behavior

Everything they did was excellent, including the clean-up. I am very happy with their services.

They were very respectful and courteous, and did an excellent job.

They did a great job and were efficient.

They're very professional.

Value

Value - They did the painting and everything, they just could have done a more professional job instead of rushing at the end. There are a lot of places that I am going to have to go over later.

They were very nice, on time, and did a great job. I would recommend them.

ACC was wonderful in handling our insurance claim. It’s what we dreaded most and we literally didn’t have to even think about it.

Easy to work with.

Very service focused. Flexible to meet customer needs.

Types of work

Types of work - They installed flooring for my kitchen.

Areas Of Satisfaction

Areas Of Satisfaction - They did a good job!

Likes & Dislikes

Likes & Dislikes - I like my new bathroom the most. I don't like my kitchen because I want to redo it. It is on the list. They have done my living room, bedroom, and now my bathroom.

Recognized Excellence

Recognized Excellence - I would like to recognize Ron, the foreman, that did most of the work. He kept me in the loop of what all they were doing, what I was getting, and what was needed. I really appreciated that he was so open in communication with me.

Areas For Improvement

Areas For Improvement - It wasn't something they could control, but I communicated with them last March that I wanted it done, and it just now got done. I know it was not in their realm of being in their control because of the pandemic. I would have liked for it to be done quicker, but fully understand them not being able to do it until now.

Areas Of Satisfaction

Areas Of Satisfaction - They met/exceeded my expectations in all areas except getting it done quicker. They did what they needed to do, were very knowledgeable in what they were doing, and made sure everything that could be in stock was, so we wouldn't have any hold-ups waiting on things to be delivered.

Areas Of Satisfaction

Areas Of Satisfaction - ACC Construction met all of my expectations.

Additional Comments

Additional Comments - They were nice, friendly and went right on working even with my four-year-old going in the room. They gave him a shirt with their logo on it, because he kept giving them tools, thinking he was helping. The workers were good sports about it.