About this company
ACC Construction
ACC Construction professionals provide ABSOLUTELY ALL of your residential and commercial property needs including: construction, plumbing, HVAC, excavation, renovation, kitchen and bathroom renovations, fire and water mitigation, content cleaning, pack outs, emergency services, tree service, temporary tarping,board ups, temporary housing, debris removal, demolition, preservation, restoration, foundations, additions, ADA additions, hazard waste clean up, trauma scene clean up, improvements, landscaping, landscaping, lighting, gas, outdoor living spaces, fireplaces, fire pits, hardscaping, lighting, electrical, patios, decks, windows, doors, flooring, Hardwood, LVP, Floating floor, ceramic tile, showers, cleaning, maid service, painting, plumbing, handyman, home inspection, appraisals, insurance claims, insurance claims consulting, estimating, fireproofing, paving, asbestos removal, lead base paint removal, cabinets, countertops, roofing, metal roofing, asphalt shingle roofing, and much more! Show more
ACC Construction professionals provide ABSOLUTELY ALL of your residential and commercial property needs including: construction, plumbing, HVAC, excavation, renovation, kitchen and bathroom renovations, fire and water mitigation, content cleaning, pack outs, emergency services, tree service, temporary tarping,board ups, temporary housing, debris removal, demolition, preservation, restoration, foundations, additions, ADA additions, hazard waste clean up, trauma scene clean up, improvements, landscaping, landscaping, lighting, gas, outdoor living spaces, fireplaces, fire pits, hardscaping, lighting, electrical, patios, decks, windows, doors, flooring, Hardwood, LVP, Floating floor, ceramic tile, showers, cleaning, maid service, painting, plumbing, handyman, home inspection, appraisals, insurance claims, insurance claims consulting, estimating, fireproofing, paving, asbestos removal, lead base paint removal, cabinets, countertops, roofing, metal roofing, asphalt shingle roofing, and much more!
Whether you’re building your dream home, making home improvements, renovating, preserving or restoring we will complete the project to your satisfaction in a timely and professional manner start to finish. Hide
Types of work
GuildQuality surveys
Badges
Photos 2587
Customer satisfaction
Of 650 customers surveyed, 364 respondedReviews 338
Of 364 respondents, 338 left a reviewRecent reviews
Customer in watauga, TN
Additional comments
Types of work
Types of work - They installed flooring for my kitchen.
Areas Of Satisfaction
Areas Of Satisfaction - They did a good job!
JANICE G.
Additional comments
Likes & Dislikes
Likes & Dislikes - I like my new bathroom the most. I don't like my kitchen because I want to redo it. It is on the list. They have done my living room, bedroom, and now my bathroom.
Recognized Excellence
Recognized Excellence - I would like to recognize Ron, the foreman, that did most of the work. He kept me in the loop of what all they were doing, what I was getting, and what was needed. I really appreciated that he was so open in communication with me.
Areas For Improvement
Areas For Improvement - It wasn't something they could control, but I communicated with them last March that I wanted it done, and it just now got done. I know it was not in their realm of being in their control because of the pandemic. I would have liked for it to be done quicker, but fully understand them not being able to do it until now.
Areas Of Satisfaction
Areas Of Satisfaction - They met/exceeded my expectations in all areas except getting it done quicker. They did what they needed to do, were very knowledgeable in what they were doing, and made sure everything that could be in stock was, so we wouldn't have any hold-ups waiting on things to be delivered.
Brenda M.
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - ACC Construction met all of my expectations.
Additional Comments
Additional Comments - They were nice, friendly and went right on working even with my four-year-old going in the room. They gave him a shirt with their logo on it, because he kept giving them tools, thinking he was helping. The workers were good sports about it.
Brandy B.
Excellent work on our master bathroom.
Mrs P.
Additional comments
Communication
Communication - Sam always listens to my concerns and answers my questions.
Schedule
Schedule - My experience is that ACC shows up when they say they will. They set schedules so that work can begin and end within a reasonable timeframe and they stay true to the schedule.
Sales Knowledge
Sales Knowledge - Sam is my contact person. He is very knowledgeable about the industry and offers great suggestions when needed.
Recognized Excellence
Recognized Excellence - Kevin and Amanda are a great team. They have completed painting, flooring and drywall projects for us. They are very skilled and conscientious about their work.
Areas Of Satisfaction
Areas Of Satisfaction - Great communication before, during and after the project.
Steven P.
fast professional great communication cleaned up after each visit
Don J.
ACC remodeled our downstairs completely. It turned out great. Anyone who is looking for remodelers in Knoxville should consider ACC Construction.
Ned J.
I recommend this company to anyone looking to have their roof done. They were professional, prompt, and responsive. Our roof looks amazing!
Regina F.
ACC was great to work with! Their work was fast and efficient and we're very satisfied. Anybody looking for a roofing company should hire them!
AMANDA L.
They did good work. They are very reliable.
Mrs T.
I will definitely recommend ACC.
Additional comments
Process Explanation
Process Explanation - All work was explained before work began.
Employees Professionalism
Employees Professionalism - Yes.
Cooperative And Responsive
Cooperative And Responsive - Yes.
Quality Of Materials
Quality Of Materials - I am very satisfied with the quality of materials.
Quality Of Workmanship
Quality Of Workmanship - The workers went over and above in all areas, making sure everything was done as it should as it should have been.
Recommend Insurance Carrier
Recommend Insurance Carrier - I have used the same insurance carrier for approximately 30 years and would recommend them to anyone.
Renew Insurance Policy
Renew Insurance Policy - I will definitely renew my policy.
Janice C.
Answered our call every time and sent excellent crew to do the job.
Additional comments
Employees Professionalism
Employees Professionalism - They were rock stars
Cooperative And Responsive
Cooperative And Responsive - Absolutely
Quality Of Workmanship
Quality Of Workmanship - Wonderful!
Area For Improvement
Area For Improvement - Not sure what else could have been done. Considering at least a third of our house damage, it was 98 days from damage to repair.
Area Of Satisfaction
Area Of Satisfaction - Our claim adjuster was compassionate and professional and on the job. She put us in touch with ACC construction, after the initial estimate and approval process, the work progressed daily. Even with the material shortages they experienced, they were able to procure necessary materials. It was 98 days between claim and finished repair. All things considered that was really an excellent response time.
Types of work
Types of work - Had a water line break, damaged at least 1/3 of our home. It was a huge job, we had no floors, no ceiling and no interior walls. They completed in 28 days.
Clean
Clean - They cleaned job site everyday before the left.
Recognized Excellence
Recognized Excellence - Sam, Kevin and Amanda
Susan H.
Additional comments
Employees Professionalism
Employees Professionalism - They are exceptionally courteous.
Richard G.
They're doing a good job.
Additional comments
Area Of Satisfaction
Area Of Satisfaction - I am satisfied with everything.
Customer in crossville, TN
They did what they needed to do, they worked quickly, and they did a good job. I was pleased that they got it all done in the same day.
Additional comments
Budget
Budget - They stayed within our budget on our insurance claim for a water leak.
Types of work
Types of work - Flooring and sub flooring due to water leak.
Recognized Excellence
Recognized Excellence - Ron was very courteous and very professional.
Areas Of Satisfaction
Areas Of Satisfaction - The sink, he did a beautiful job with that. They thought it would have to be replaced after a water leak, but Ron fixed it. He built a new bottom for it and closed off an area where pests can come through, and he did it on site. If I ever need work again, I would definitely want Ron and his crew to come and do the work.
Additional Comments
Additional Comments - I was pleased with it. It was a lot of hard work, but they stayed on task and worked very hard. They got everything finished in one day. I didn't think they would be able to do it all in one day, but they did. They respected our pets and weren't bothered by them barking. The crew was also very careful with my belongings and put them back where they belonged when they finished.
Customer in Crossville, TN
N.K.R.
Additional comments
Areas For Improvement
Areas For Improvement - Things were slow due to COVID and getting supplies.
Areas Of Satisfaction
Areas Of Satisfaction - They exceeded in their courteousness and kindness.
Additional Comments
Additional Comments - I am very well pleased.
Caleb L.
Darrell H.
Additional comments
Area Of Satisfaction
Area Of Satisfaction - Overall great experience
Recognized Excellence
Recognized Excellence - They were great
Areas Of Satisfaction
Areas Of Satisfaction - Looks amazing
Larry H.
Very courteous, knowledgeable, Skilled General contractor.
Customer in Johnson city, TN
Additional comments
Types of work
Types of work - Flooring renovation
Recognized Excellence
Recognized Excellence - I would like to recognize all of them.
Areas Of Satisfaction
Areas Of Satisfaction - I am perfectly satisfied with everything so far!
Additional Comments
Additional Comments - It has been slow but worth it! They have done a wonderful job. It is not completed. We have just a little bit more they need to finish.
JEFFREY S.
Additional comments
Areas For Improvement
Areas For Improvement - none
Areas Of Satisfaction
Areas Of Satisfaction - all
Mrs H.
Alicia B.
We are very pleased that the repairs were completed by the time our family came to visit.
Additional comments
Area Of Satisfaction
Area Of Satisfaction - The teams who did the mitigation and completed the repairs were so kind and worked hard.
GuildQuality
Customer feedback report
