They did a great job and were efficient.
They're very professional.
Value - They did the painting and everything, they just could have done a more professional job instead of rushing at the end. There are a lot of places that I am going to have to go over later.
They were very nice, on time, and did a great job. I would recommend them.
ACC was wonderful in handling our insurance claim. It’s what we dreaded most and we literally didn’t have to even think about it.
Easy to work with.
Types of work - They installed flooring for my kitchen.
Areas Of Satisfaction - They did a good job!
Likes & Dislikes - I like my new bathroom the most. I don't like my kitchen because I want to redo it. It is on the list. They have done my living room, bedroom, and now my bathroom.
Recognized Excellence - I would like to recognize Ron, the foreman, that did most of the work. He kept me in the loop of what all they were doing, what I was getting, and what was needed. I really appreciated that he was so open in communication with me.
Areas For Improvement - It wasn't something they could control, but I communicated with them last March that I wanted it done, and it just now got done. I know it was not in their realm of being in their control because of the pandemic. I would have liked for it to be done quicker, but fully understand them not being able to do it until now.
Areas Of Satisfaction - They met/exceeded my expectations in all areas except getting it done quicker. They did what they needed to do, were very knowledgeable in what they were doing, and made sure everything that could be in stock was, so we wouldn't have any hold-ups waiting on things to be delivered.
Areas Of Satisfaction - ACC Construction met all of my expectations.
Additional Comments - They were nice, friendly and went right on working even with my four-year-old going in the room. They gave him a shirt with their logo on it, because he kept giving them tools, thinking he was helping. The workers were good sports about it.
Excellent work on our master bathroom.
Communication - Sam always listens to my concerns and answers my questions.
Schedule - My experience is that ACC shows up when they say they will. They set schedules so that work can begin and end within a reasonable timeframe and they stay true to the schedule.
Sales Knowledge - Sam is my contact person. He is very knowledgeable about the industry and offers great suggestions when needed.
Recognized Excellence - Kevin and Amanda are a great team. They have completed painting, flooring and drywall projects for us. They are very skilled and conscientious about their work.
Areas Of Satisfaction - Great communication before, during and after the project.
fast professional great communication cleaned up after each visit
ACC remodeled our downstairs completely. It turned out great. Anyone who is looking for remodelers in Knoxville should consider ACC Construction.
I recommend this company to anyone looking to have their roof done. They were professional, prompt, and responsive. Our roof looks amazing!
ACC was great to work with! Their work was fast and efficient and we're very satisfied. Anybody looking for a roofing company should hire them!
They did good work. They are very reliable.
I will definitely recommend ACC.
Process Explanation - All work was explained before work began.
Employees Professionalism - Yes.
Cooperative And Responsive - Yes.
Quality Of Materials - I am very satisfied with the quality of materials.
Quality Of Workmanship - The workers went over and above in all areas, making sure everything was done as it should as it should have been.
Recommend Insurance Carrier - I have used the same insurance carrier for approximately 30 years and would recommend them to anyone.
Renew Insurance Policy - I will definitely renew my policy.
Answered our call every time and sent excellent crew to do the job.
Employees Professionalism - They were rock stars
Cooperative And Responsive - Absolutely
Quality Of Workmanship - Wonderful!
Area For Improvement - Not sure what else could have been done. Considering at least a third of our house damage, it was 98 days from damage to repair.
Area Of Satisfaction - Our claim adjuster was compassionate and professional and on the job. She put us in touch with ACC construction, after the initial estimate and approval process, the work progressed daily. Even with the material shortages they experienced, they were able to procure necessary materials. It was 98 days between claim and finished repair. All things considered that was really an excellent response time.
Types of work - Had a water line break, damaged at least 1/3 of our home. It was a huge job, we had no floors, no ceiling and no interior walls. They completed in 28 days.
Clean - They cleaned job site everyday before the left.
Recognized Excellence - Sam, Kevin and Amanda
Employees Professionalism - They are exceptionally courteous.
They're doing a good job.
Area Of Satisfaction - I am satisfied with everything.
They did what they needed to do, they worked quickly, and they did a good job. I was pleased that they got it all done in the same day.
Budget - They stayed within our budget on our insurance claim for a water leak.
Types of work - Flooring and sub flooring due to water leak.
Recognized Excellence - Ron was very courteous and very professional.
Areas Of Satisfaction - The sink, he did a beautiful job with that. They thought it would have to be replaced after a water leak, but Ron fixed it. He built a new bottom for it and closed off an area where pests can come through, and he did it on site. If I ever need work again, I would definitely want Ron and his crew to come and do the work.
Additional Comments - I was pleased with it. It was a lot of hard work, but they stayed on task and worked very hard. They got everything finished in one day. I didn't think they would be able to do it all in one day, but they did. They respected our pets and weren't bothered by them barking. The crew was also very careful with my belongings and put them back where they belonged when they finished.
Areas For Improvement - Things were slow due to COVID and getting supplies.
Areas Of Satisfaction - They exceeded in their courteousness and kindness.
Additional Comments - I am very well pleased.