Schedule - The schedule changed and they were quick to update due to manufacturing delays.
Areas Of Satisfaction - Communication was great! They did a great job walking me through the equipment upon completion.
Already did recommend to a neighbor and they are proceeding with an installation.
Likely To Refer - It was a very easy process and they did a great job of taking care of things.
Areas Of Satisfaction - They did a great job throughout the whole process. The installation was very organized and it did not affect our daily life.
Lead Source - We found them through Google reviews.
Additional Comments - The project started right as quarantine started and they were great about respecting boundaries and observing the guidelines.
Areas Of Satisfaction - They exceeded all of my expectations.
Lead Source - I heard about them through the lobbyist for the solar industry.
Communication - Yes SS handled a warranty claim very well.
Areas Of Satisfaction - Helping with the dukebr3bate
Yes Solar Solutions has great customer service and they respond quickly. We did not always feel that enough information was shared prior to things happening.
Yes Solar Solutions met my expectations in all areas. There is nothing I felt I had complaints about.
Yes Solar Solutions exceeded my expectations and the customer service was wonderful. The installation team did a really good job with every aspect of the job, the schedule and follow up if anything needed to change.
Areas Of Satisfaction - I was very satisfied with the installation process. Each crew that arrived explained what they were doing that day and what would happen next. I appreciated being updated on the progress and what to expect.
Areas Of Satisfaction - They exceeded in communication.
Electric bill savings missed the forecasted mark. Actual below estimated.
I have already recommended Yes Solar Solutions to two of my friends.
Likely To Refer - The product and services exceeded my expectations.
Areas Of Satisfaction - Yes Solar Solutions met or exceeded my expectations in regards to the craftsmanship.
Additional Comments - It was a really good experience.
Additional Comments - I have told multiple people that Yes Solar is top-notch. I feel sure they will reach back out to me if they decide to go solar.
Areas Of Satisfaction - Installed Tesla home wall connector for free
My experience with Yes Solar Solutions was as positive a I could have hoped for. I have already referred them to several friends!!
Areas Of Satisfaction - Drew was the sales person that was our contact throughout the process. But he was far more than a sales person. He answered every question we had. Compared to other solar companies we talked to, Drew's information and access to technology was superior.
Lead Source - Through NC Warn in Durham, NC
Additional Comments - Keep up the good work!!!
Likely To Refer - I had no issues at all. They were great to deal with and are great people.
Areas Of Satisfaction - They exceeded in all areas.
Improvement Suggestion - I have something for their competitors, but no suggestions for them.
Areas Of Satisfaction - Completely satisfied.
Outstanding company! Everyone the we dealt with was great!
Installation Quality & Workmansh - Absolutely perfect!
Overall Experience - 110% recommendation! Very knowledgeable and professional!
Yes, Solar Solutions offered a great experience. The company was very professional, worked clean, and finished in a good timeframe. The system that was installed is working correctly.
Likely To Refer - I am very likely to refer Yes Solar Solutions because the company helped me through the project from design to installation. After the project was complete, the company took the time to make sure I completely understood how the system worked.
Areas Of Satisfaction - Yes, Solar Solutions exceeded my expectations throughout the project. I was impressed with the planning from the sales team, the operation of the installation team and the explanation after the job was complete.
Lead Source - I heard about Yes Solar Solutions from being referred by a friend.
Likely To Refer - Exceptional communication and expertise.
Areas Of Satisfaction - They met or exceeded my expectations with the quality of the install and the expertise of the installation team and the communication within the office staff.
They were excellent all the way through the whole process.
Likely To Refer - I already have recommended them. They are just so easy to work with and kept all their promises 100 percent.
Areas Of Satisfaction - They met or exceeded expectations in their attention to detail, and they asked me several times for my opinion on the way the wires were run. Actually, they spotted something that I didn't even see and said they would be back to fix it, and they did.
Customer Suggestion - I also had another estimate from another company who was very pushy. All they wanted to do was just sell the financing on it, whereas Yes Solar Solutions was so easy to work with and didn't bring up financing until I asked for it. Maybe they needed to make that a little more obvious and that they would be glad to offer financing or have you pay upfront.
Current Referrals - I did have a friend call and ask if they had a branch in Florida, but they didn't. Everybody who has seen it, I have told them (if they were interested) that I would give a recommendation. It's on the back of the house, so not a lot of people see it.
Additional Comments - Fantastic experience.
Areas Of Satisfaction - Yes Solar Solutions works together like a family and treats customers like family, too. Strongly recommend them.
Additional Comments - Our job superintendent was really, really good. I think his name was Trevor.
Excellent pre-installation experience, clean installation and very good warranty support. I highly recommend Yes Solar for your home solar project.
I was very pleased with everything. I don't have any negative comments to make about the experience at all.
Blue Ribbon is professional, courteous, thorough and determined to get it done in a way that satisfies the customer.
Project plans and costs were clearly explained, work was completed on time with no surprise charges, the results met or exceeded our expectations, communications with staff members during the entire project were timely and professional, and cost effective recommendations helped avoid extra expense.... more
They do not have options. I would be better if they did.
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GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Yes Solar Solutions as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys