Wood Windows Inc

Wood Windows, Inc. offers the Boise area and McCall markets the best products, quality craftsmanship, and superior customer service. Whether its replacement windows, doors, siding, or VELUX skylights, Wood Windows, Inc. takes pride in meeting customer's residential, historical, and commercial building needs. Our promise to you is that you will absolutely LOVE your Wood Windows experience!

Types of work

Window & door replacement 98
James Hardie 7
Siding 7
Windows 6
Skylight 1
Glass installation & repair 1
Exterior remodel 1
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GuildQuality surveys

This page contains customer feedback collected by GuildQuality using impartial third party surveys. Learn more
GuildMember since 2016
Guildmember since 2016
Feedback Milestone
20 Consecutive Great Reviews 2019
Feedback Milestone
10 Consecutive Great Reviews 2018
Feedback Milestone
5 Consecutive Great Reviews 2017
Feedback Milestone
10 Consecutive Great Reviews 2014
Feedback Milestone
5 Consecutive Great Reviews 2013
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Likely To Recommend
I am likely to recommend Wood Windows Inc to a friend.
94%
Expertise
Wood Windows Inc had the necessary expertise to manage my project.
100%
Construction Quality
I am satisfied with the quality of materials and workmanship.
95%
Clean & Safe
The job site is kept clean and safe.
94%
Employees & Subcontractors
The employees and subcontractors of Wood Windows Inc are professional and courteous.
95%
Project Manager Professionalism
The Project Manager assigned to my project was professional and courteous.
98%
Quality: Workmanship/Materials/Crew
I am satisfied with the quality of the workmanship, materials used and the construction crew.
94%

What does this data mean?
All project locations are approximate
4.8
38 of 40 would recommend
34
4
1
0
1
How are reviews verified?
Response
Wood Windows Inc   Thank you John. We're glad the process was fairly smooth for you
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Response
Wood Windows Inc   Maragarita, Thank you for completing this survey. We appreciate your time and your kind words. I've passed your comments along to the crew and they are pleased you are happy. Thanks again.
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Response
Wood Windows Inc   Thank you Laura for taking the time to complete our survey and leave a review. Please let us know if we can be of any further help to you.
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Response
Wood Windows Inc   Thank you for taking time to complete our survey. It doesn’t happen very often that a job will go sideways on us. Your job was a perfect storm of obstacles. We apologize for that. In reviewing your job, we found that we compounded the initial manufacturing error by breaking up our installation to work around your extremely busy schedule. Normally, we schedule a job and stay until the job is finished and the customer is happy. We find that the consistency of being on the job makes for an overall better communication and installation. Whenever we start and stop and start up again, there is a breakdown of consistency on the project and the time seems to drag on. Your project to install 15 windows was estimated to take us 2 full days. It did, in fact, take 2 days. But those days were 3 days apart. Then another couple of hours another week later. It would have felt like we didn’t meet our time commitment and that the project wore on. We are going to use this “failure” to improve our customer service and communication. We have ordered new sashes and once we install them, we will make sure they meet your expectations. We do ask that we be allowed access to your home in an uninterrupted segment of time. Once the dust settles, we believe you’ll be glad you chose us to install your Windsor windows. We ask for your continued patience as we work together to get your job completed to our mutual satisfaction. Thank you again for your review. John Stearns, Owner, Wood Windows Inc.
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Response
Wood Windows Inc   Thank you Marcy. Glad to hear you are happy. We like to hear about issues so we can resolve them. Please keep us in mind if you need anything else.
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