They did a great job!
Loved that we dealt with the same people thru the whole process.
The staff at Wood Windows Inc were warm and professional. From Troy to Susie, to Felipe, I felt that they took good care of my business from scheduling to installing my French doors. I definitely recommend them to family & friends.
Wood Windows was very professional and the job was done with quality. I would use them again! In fact, we have used Wood Windows twice on our home for windows that needed replacing.
The installation was originally supposed to take 1-1.5 days. They have been to the house 6 times now. Windows are damaged, poor craftsmanship so much so that John the owner came out with the sales rep from Windsor and now they are ordering all new windows. There are so many issues with this project I can not start and detail where it all went wrong, it has all been wrong. The only thing they did not get wrong was to pressure me to pay the second half of the payment before the work is complete. 100% awful experience!
Recognized Excellence - I would like to recognize Jennifer for her exceptional service.
Felipe and Scott arrived as scheduled and started right to work removing the block glass window in our bathroom. We are so happy with the new bathroom window, get many complements.We are very happy with Wood Windows and will recommend them to family and friends.
Wood Windows Inc. is WONDERFUL!From Troy's professional inspection of my skylight problem to the estimate for a new one to the installment and perfect cleanup by Felipe and Scott to conversations with Susan and Stephanie in the office to paying my bill with Robert the accountant, my experience was truly wonderful! I highly recommend Wood Windows. Molly Boise, ID
They did a great job!
I found the work to be exceptional. I highly recommend.
Budget - Yes - we mutually agreed on the second project that the most extravagant alternative was not only not within my price range but not within my need. There was no pressure to make other than my own decision.
I think they did an outstanding job from the very beginning of identifying what windows we needed for the house, making sure everything was installed, and following up with us afterwards. From beginning to end it was perfect. I am very, very, pleased.
They did an exceptionally good job.
The staff was very professional and efficient. I had one question and it was resolved immediately.
Lead Source - A neighbor had Wood Windows and they referred me. I also did some research online before making my decision.
Areas Of Satisfaction - Everyone was really nice to work with, and everything was done well.
Recognized Excellence - The installation crew was great.
Recognized Excellence - Merlin and Niles were very professional and meticulous.
Areas Of Satisfaction - There were a few errors, but they were corrected immediately.
Recognized Excellence - The staff was very good and courteous. They did an awesome job. Dustin made sure everything was done correctly.
Areas Of Satisfaction - Workmanship on installation was superb!
Areas Of Satisfaction - I think their workmanship is excellent and the quality of windows are good. The installers were very clean.
Areas Of Satisfaction - I was satisfied in all areas.
Areas For Improvement - Greatly surpassed all my expectations. It is such a professional company to work with!
Areas Of Satisfaction - Detail...detail...detail! They matched my thongue and groove ceiling with the interior of the skylights that were installed. Very professional.
Recognized Excellence - Troy
Wood Windows Inc was very professional, the staff was very friendly and they were prompt in their follow up. The workers delivered everything that was promised and they followed up with anything that needed to be re attended to. I would strongly recommend Wood Windows Inc.
Areas Of Satisfaction - I was most satisfied with the installers.
Areas Of Satisfaction - Professional recommendations, professional installation
Overall the windows are a tight fit and operate as expected and look much better than the old aluminum ones. The work started on the day scheduled (actually I think they got me in a week before my original start date) and the crew stayed late the last day to make sure they finished on time (but also may have led to the sloppy caulking). Troy spent a considerable amount of time talking to us about options and processes and making us feel at ease. Ultimately, we went with Wood Window's, even thought they weren't the cheapest, because we felt they were trustworthy, professional, and because they came highly recommended from a neighbor.
Areas Of Satisfaction - They repaired a custom window to save me the expense of replacement.They did an excellent job of handling dust and debris.
Wood Windows Inc was an integral part of our design and construction team on an award winning project. Wood Windows Inc are a part of my "go-to" team. Jeremy C. Jeffers, AIA, CSI, CDT, NCARB
Concern For Needs - Troy was an integral part of our design team. A truly successful project. "2016 AIA Idaho Honor Award, Best Use of Idaho Wood."
Sales Solutions - Again, Troy spent the time to listen to the project goals and to work with us as the architect and owner to arrive at the right solution, specification, and scope direction.
Follow Up - Troy came to the house, project site numerous times to ensure goals and expectations were being met.
Additional Comments - A beautiful project that has received numerous accolades.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Wood Windows Inc as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys