Wood Windows Inc

Wood Windows was very professional and the job was done with quality. I would use them again! In fact, we have used Wood Windows twice on our home for windows that needed replacing.

The installation was originally supposed to take 1-1.5 days. They have been to the house 6 times now. Windows are damaged, poor craftsmanship so much so that John the owner came out with the sales rep from Windsor and now they are ordering all new windows. There are so many issues with this project I can not start and detail where it all went wrong, it has all been wrong. The only thing they did not get wrong was to pressure me to pay the second half of the payment before the work is complete. 100% awful experience!

Recognized Excellence

I would like to recognize Jennifer for her exceptional service.

Felipe and Scott arrived as scheduled and started right to work removing the block glass window in our bathroom. We are so happy with the new bathroom window, get many complements.We are very happy with Wood Windows and will recommend them to family and friends.

Wood Windows Inc. is WONDERFUL!From Troy's professional inspection of my skylight problem to the estimate for a new one to the installment and perfect cleanup by Felipe and Scott to conversations with Susan and Stephanie in the office to paying my bill with Robert the accountant, my experience was truly wonderful! I highly recommend Wood Windows. Molly Boise, ID

They did a great job!

I found the work to be exceptional. I highly recommend.

Budget

Yes - we mutually agreed on the second project that the most extravagant alternative was not only not within my price range but not within my need. There was no pressure to make other than my own decision.

I think they did an outstanding job from the very beginning of identifying what windows we needed for the house, making sure everything was installed, and following up with us afterwards. From beginning to end it was perfect. I am very, very, pleased.

They did an exceptionally good job.

The staff was very professional and efficient. I had one question and it was resolved immediately.

Lead Source

A neighbor had Wood Windows and they referred me. I also did some research online before making my decision.

Areas Of Satisfaction

Everyone was really nice to work with, and everything was done well.

Recognized Excellence

The installation crew was great.

Recognized Excellence

Merlin and Niles were very professional and meticulous.

Areas Of Satisfaction

There were a few errors, but they were corrected immediately.

Recognized Excellence

The staff was very good and courteous. They did an awesome job. Dustin made sure everything was done correctly.

Areas Of Satisfaction

Workmanship on installation was superb!

Areas Of Satisfaction

I think their workmanship is excellent and the quality of windows are good. The installers were very clean.

Areas Of Satisfaction

I was satisfied in all areas.

Areas For Improvement

Greatly surpassed all my expectations. It is such a professional company to work with!

Areas Of Satisfaction

Detail...detail...detail! They matched my thongue and groove ceiling with the interior of the skylights that were installed. Very professional.

Recognized Excellence

Troy

Wood Windows Inc was very professional, the staff was very friendly and they were prompt in their follow up. The workers delivered everything that was promised and they followed up with anything that needed to be re attended to. I would strongly recommend Wood Windows Inc.

Areas Of Satisfaction

I was most satisfied with the installers.

Areas Of Satisfaction

Professional recommendations, professional installation

Overall the windows are a tight fit and operate as expected and look much better than the old aluminum ones. The work started on the day scheduled (actually I think they got me in a week before my original start date) and the crew stayed late the last day to make sure they finished on time (but also may have led to the sloppy caulking). Troy spent a considerable amount of time talking to us about options and processes and making us feel at ease. Ultimately, we went with Wood Window's, even thought they weren't the cheapest, because we felt they were trustworthy, professional, and because they came highly recommended from a neighbor.

Areas Of Satisfaction

They repaired a custom window to save me the expense of replacement.They did an excellent job of handling dust and debris.

Wood Windows Inc was an integral part of our design and construction team on an award winning project. Wood Windows Inc are a part of my "go-to" team. Jeremy C. Jeffers, AIA, CSI, CDT, NCARB

Concern For Needs

Troy was an integral part of our design team. A truly successful project. "2016 AIA Idaho Honor Award, Best Use of Idaho Wood."

Sales Solutions

Again, Troy spent the time to listen to the project goals and to work with us as the architect and owner to arrive at the right solution, specification, and scope direction.

Follow Up

Troy came to the house, project site numerous times to ensure goals and expectations were being met.

Additional Comments

A beautiful project that has received numerous accolades.

Areas Of Satisfaction

Project manager was excellent- Always went the extra mile to support the customer! Thank you Dustin!!!

Recognized Excellence

Troy and Dustin

Additional Comments

We are very happy with the work and we are so proud of it.

Communication

Jennifer was on top of everything.She followed up with me throughout the entire project.

Areas For Improvement

It was my expectation that a sliding screen door would be ordered to replace my existing scrren door at the time they placed my order for the new windows and a new patio door. The screen door was overlooked, but Connell resolved that in a timely manner.

Recognized Excellence

Wood Windows should be very proud to have Felipe as a member of their team. He seemed to be very particular in how the job got done-something I really appreciate.