Poor communication at times. There was no final walk-through where we could point out flaws or less than satisfactory work. There was just no feeling of closure.
Crew Professionalism - We were impressed by each of the crews that worked on our home. They showed up on time and put in long hard days. Tim, the counter man, was the MVP. He had good suggestions and did a great job.
Contact - I liked the idea of panelized construction and the quality of Wausau homes. I like that the materials for the building are not exposed to the elements during construction for very long. Also the fact that we could customize the design to our needs.
We've built several homes and this has been far the best experience we have ever had. I cannot say enough good things about Wausau Homes Minocqua!
Final Design - We are THRILLED! Mike and Marisa helped us customize and tweak a plan to make this our perfect lake house.
Schedule - The original move in date was supposed to be around Thanksgiving, but that got pushed back to December 18th. I do not feel however, that it was Wausau Home's fault or issue. It was due to COVID and the shortage of materials and delays caused by companies having to shut down due to covid.
Satisfaction - There were some items that needed to/need to be completed/fixed after our move in date, but they have been quite responsive and quick to come out to address the issues.
Builder Satisfaction - After COVID, they will be invited to a BBQ at our lake house so we can share our dream that they helped make come true.
Contact - We were interested in purchasing a vacant lot and were looking for reasonable, quality builders in the Minocqua area.
Differentiating Factors - We interviewed 4 or 5 builders. It came down to Wausau's plan was comprehensive and we felt there would be less surprises. Also, it was a feeling of trust.
They were very efficient.
Yes! This home is beautiful. We’re very satisfied with both the process and product. Assuming this survey will help reinforce both what was done well and what could’ve been better, there are explanations/qualifiers within the comments for specificity. We’ve given some details where improvements might be considered in order to help.
Final Design - Yes, most of what we attempted to create turned out as hoped! We appreciated the chance to work with our builder to create the design we envisioned. He was an excellent listener and was able to transform our ideas into reality as well as trying some new things such as the Warm Board floor panels and the dog bath. Now that we’re in we see a few things we could have done differently. Ridge dormer window sizes, front column/post location, seams in faux beam— these are some specific examples. Hard to foresee these.
Builder Professionalism - Exceeded expectations!
Crew Professionalism - Most workers were very professional and courteous. We observed positive interactions between workers in another home being built by this team before we signed our building agreement. We were so impressed with their work that this factored in our decision to choose this builder. However, We were concerned about the safety of the set crew as they often walked under crane loads. See additional comments (#13).
Builder Satisfaction - Honest and follows The Golden Rule. Always has time to address questions or solve problems.
Differentiating Factors - Communication. Right from the beginning our questions were addressed both punctually and thoroughly. Others left us hanging which we could not get comfortable with. Ability to help us create our own design.
Areas of Improvement - Not the builder himself (Jed Estola). He was - and is - excellent. He is honest, reliable, thorough, available, and we’ve come to understand that he would do the right thing even if no one was watching. He can say ‘I don’t know but will find out’ without any outward indication of discomfort. That is a valuable quality as no one can know everything. I appreciate very much the patience he had with us (me!) as we muddled through the planning process. We were indecisive at times, got derailed by a banker for a long period, and got lost in details over time. Oh, and a pandemic threw some surprises at us but we prevailed nonetheless. Jed was always looking for solutions and kept upbeat. His willingness to be open to our original ideas along with excellent communication landed him the job initially. His integrity revealed itself throughout the process. Even though we were 300 miles away, we had very few worries! We look forward to finishing up those items we have requested be postponed due to concerns for exposure to Covid. And we very much appreciate Jed’s willingness to let us let some time pass for things to settle down before allowing people back in.
Even with the pandemic we were able to completely plan our home to meet our individual needs. We needed a lot of special accommodations in this house and Wausau Homes Elkhorn was able to meet those needs. Much of our planning was done through Zoom meetings so that was also extremely convenient as we lived 7 hours away from here.
Contact - We needed a specialized home, and other builders did not seem to be able to meet those needs. Our daughter made initial contacts and asked the right questions and that's what led us to Wausau Homes.
Differentiating Factors - The willingness to "change" plans to meet our needs.
Areas of Improvement - No, the job was done efficiently and on a very short time line.
Additional Comments - I would recommend them if you want a home that truly meets your individual needs.
Differentiating Factors - Very responsive, great communicater, very eager to do project.
Additional Comments - Overall great experience.
Differentiating Factors - Did what they said they would do. No surprises. Cost was what they quoted.
Contact - Family friend recommended
Differentiating Factors - Wausau homes was my first and only choice
Very Friendly and helpful through the entire process!!!
Quote Match - It was right on actually came in under budget, which was awesome!
Builder Professionalism - Everyone was very helpful with the entire process
Crew Professionalism - Absolutely! Made a lot of new friends along the way!
Builder Satisfaction - Marisa Voremans,Mike Brigham, Alex Van Natta, WE CANT THANK THEM ENOUGH FOR HOW KNOWLEBLE THEY ARE AND WHAT THEY DID FOR US TO GET US INTO OUR NEW LAKE HOME!!!
Differentiating Factors - Price and Timing...
Areas of Improvement - They did a great job especially with the Pandemic going on!!!
Additional Comments - The overall process was very fun exciting to watch and be a part of. We enjoyed the entire cast and crew and made new friends along the way. Its very nerve racking for someone like myself watch another qualified team build our final home and we are VERY pleased with the services you provided from the start of design in March to the set in June and now the move in November. Again, we can’t Thank the entire Wausau Homes TEAM enough for getting this done on time through a Pandemic, we truly are appreciative of doing so! We also want to say Thank you to all the trades on the project, they did a Great job and worked very hard to get it done! THANK YOU!! Amanda, Greg, Brody and Hunter Hilgendorf
Contact - Initially worked with another builder but found they mislead me so switched to Wausau homes. Found them to be honest, straight forward, and provided guidance/options to help me find tradeoffs to stay within my budget but still have the house I was hoping for.
Differentiating Factors - Transparent, professional...strong customer focused approach to their work.
Areas of Improvement - No...very satisfied. Delays were weather related and to be expected.
Additional Comments - Everyone comments on the quality of workmanship of the house.
Differentiating Factors - Extremely professional and knowledgeable. Explained everything and made great recommendations
Contact - local knowledge of builder
Differentiating Factors - set price
Contact - Internet
Differentiating Factors - Spent time with Mike and put together everything he offered. No other builders involved
Areas of Improvement - No. Good quality at a fair price
Additional Comments - Great support from Marisa and Mike on the interior aspects of our home.
Contact - We wanted a efficient,well built house. That would be done in short time frame.
Differentiating Factors - Established , and then in 120 day timeframe from set of house .
Contact - Easier building process and price control
Differentiating Factors - promised price control
Additional Comments - Overall was a very good experience. Very nice home! Nice people!!!
Contact - Quality of the building and shorter construction time
Differentiating Factors - time of construction process
Additional Comments - we love our house
Larry Oaks went above and beyond in helping us build our dream home!
Differentiating Factors - Larry has a great knowledge of the construction of a home and was pleasant to work with.
Additional Comments - Would definitely recommend Larry Oaks to friends and family and others.
Differentiating Factors - Clear upfront explanation of the process and schedule
Additional Comments - Great fun experience Matt and his crew were very friendly courteous and very skilled thanks Matt
I would recoomend them in a second. They were professsional, timely, very honest and talented in customizing all apsects of our home.
Contact - A realtor encouraged us to contact them about looking for a lake house builder.
Differentiating Factors - He went above and beyond to make sure every detail was what we wanted. He put in extra hours to make sure we got in by summer to enjoy our lake home.
Contact - I did an internet search for builders.
Differentiating Factors - The builder was upfront about the cost.
No, this was a frustrating building experience.
Contact - We searched for various contractors to do the job. We selected them because we really liked the time schedule and that they were firm on their scheduling.
Source - We were familiar with them from a previous home.
Differentiating Factors - The firmness in the scheduling. They do so many home builds in the area also contributed to our decision to use them. They also handle so much of the subcontracting work themselves and they use local subs and we liked that.
Additional Comments - We are very happy with the house. It turned out as nice, if not better than we imagined. The quality of the home exceeds our expectations.
We are very happy with the quality of the construction by Wausau, the parent company. We are extremely unhappy with the local Wausau Homes distributor in Kenosha WI.
Contact - Was referred by someone i know. They mentioned how easy the process was which was a big positive.
Source - I visited 3 houses that were done by Wanke Builders/Wausau Homes. Family friends. They all had good things to say.
Differentiating Factors - Timing. House was up and move in ready in just over 3 months. Ease of picking out various items for the house. The Wanke Builders showroom condensed everything down and allowed us to select most of the options (shingles, siding, cabinets, fixtures, etc) in a few hours where normally that would have taken weeks or even months.
Differentiating Factors - Wausau Home Petoskey/Waterfront has been very responsive and attentive to every detail in order to insure our complete satisfaction!
They absolutely want you to be satisfied!
Builder Professionalism - Always willing to listen and understand what I wanted with my design. Was patient when I wanted to make changes!
Builder Satisfaction - They go above and beyond!
Contact - Second home with Wausau Home! Satisfaction with our first home.
Differentiating Factors - On time!!! Guaranteed price!! No surprises....
Additional Comments - Would highly recommend the Team at Medford- Wausau Homes to build your home!
Differentiating Factors - He listened and gave wonderful insight and advice
Differentiating Factors - We had a Wausau home previously and liked the idea of the house being set and not exposed to elements for weeks on end. The winter build bonus was a nice incentive and our builder was willing to go the extra mile to build in our area.
Wendy and Paul were a pleasure to work, very knowledgeable on everything having to do with building a house.
Final Design - We could not be happier with the final design, it is exactly what we wanted.
Additional Comments - The experience of building a home is very overwhelming. Paul and Wendy made it so much easier.
Contact - Felt really comfortable with Micah, the design team, and the process.
Differentiating Factors - Extremely friendly, easy to work with, the Wausau process, and attentive.
Additional Comments - This was a custom build. Micah and Wausau homes took our vision and created that vision. We definitely recommend them for your build. We will build with Micah and Wausau again when and if the time comes.
Great people and awesome all around experience!
Quote Match - 98 dollars less than the quote! Spot on!
Final Design - Wouldn't change a thing and met our exact design needs!
Satisfaction - Great quality over all.
Contact - Seeing other beautiful homes Kory and his crew have built! Kory is a great guy to be around and would recommend anyone to reach out to him if interested in building!
Final Design - Annie was really great to work with and helped us design a great home. I appreciated that she would share her opinion on things when asked.
Builder Satisfaction - I’m a big fan of Wausau Homes and happily recommend them!
Differentiating Factors - The price was better than others and Adrian does a great job!
Additional Comments - This is a great outfit and I really liked working with them through the entire process.
Differentiating Factors - Very accommodating, work was quality. Quick response and up front and honest and very helpful
Additional Comments - It's definitely the way to go in building a home. Little to no worry and only one phone call to make to the builder when there was a question. It's a very daunting task in building a home and to make it all happen on one stop is incredible.
I would never, ever recommend Wausau homes to anyone. Our house was delayed by 8-10 months beyond the promised date, which was important because we were building the property largely for our parents, and my dad has terminal cancer, all of which our builder knew. Because of the delay, we lost a whole precious summer with my dad. I will never forgive him for his and if I never seem again it will be too soon. Additionally, our builder was largely absent and unprofessional. He even told us one night to not bother us because he was drunk, and in November he threatened what turned out to be illegal action against us because he was "mad." We had to get a lawyer involved. It was absolutely the worst experience of my life and if I could take it back I would, and I would absolutely choose another builder.
They were professional and easy to work with.
Differentiating Factors - What set them apart was the quality of the Wausau products. I have seen other products and they were not to the same standard.
Areas of Improvement - No I think everything was good. The communication was awesome. The timeline was really good. Matt and his team did a really great job.
Differentiating Factors - willing to work with me extensively to get what I wanted
I believe the quality of the product provided by Wassau Homes is good.
Kris, Dale and the guys were awesome to work with while designing and building our dream home.
Final Design - I also love the quality of my home.
Builder Professionalism - Dale was very professional and always made sure to inform us what was going on and what was going to come next. If roadblocks came up he always told us right away and kept us informed as new details emerged.
Crew Professionalism - All the contractors that worked on our house were amazing and did really good work. They were very friendly to my wife and I when we stopped in to check something out.
Contact - I liked the idea of my house being built off site in a controlled environment and out of the elements.
Differentiating Factors - Quality and professionalism
Contact - Reviews and research online -- sealed the deal when I got to chat with Scott. He put our families needs first and walked us through the process!
Differentiating Factors - His commitment to making our home our own while paying attention to budget and timelines.
Additional Comments - Scott made sure that every detail was covered. He kept our eyes on the important pieces of the build and made sure that he was flexible and available throughout the entire process. I couldn't recommend him more!!
Differentiating Factors - Easy to work work and could adapt to custom requests.
Rick Mueller was fantastic to work with from the start. He offered suggestions as we went thru the planning and building stages without trying to influence our decisions. We were welcomed to our home during the construction process whenever we showed up and got to meet many of the subcontractors. Our home turned out to be exactly what we dreamed it could be!
Final Design - We started out with the Newton floor plan and move some things around to better suit our needs. Everything worked out exactly as we expected from the final floor plan. And we even love all of our color choices, from cabinetry to trim to paint to tile. We were very happy that everything blended as well as it did!
Schedule - Our dream was to be in before the end of the year and we made it !
Builder Professionalism - Rick's knowledge of the building trade helped us to avoid some of the pitfalls of first time new construction home owners.
Crew Professionalism - The team from Wausau was amazing! Set day was an experience we will never forget. The team worked very efficiently together - it was like watching a choreographed event. All of the subcontractors were friendly and answered any questions we had.
Satisfaction - Everything fits well and works well. We have had several guests to our home comment on the quality of the workmanship and materials.
Builder Satisfaction - Absolutely! We had never built before and this was a scary process for us. Rick helped to turn it into a fun experience and the results are exactly what we were hoping for.
Differentiating Factors - Listening to what we wanted and offering options that we would not have known to consider.
Additional Comments - We built in a small town and have found out that pretty much the entire city watched the build! We have gotten many reports about the long hours and weekends that were spent here by the builder and subs to complete our house. I think we were the excitement for the neighborhood while the home was being built! Everything went well and we would highly recommend Wausau Homes and Wausau Homes Chilton to anyone interested in building a new custom home.
Additional Comments - Mike is a great guy. Very thoughtful and caring and always thinking about our project. I really enjoyed working with him, His crews are professional. And he worked during COVID 19.
We were supposed to move into the house in January. We moved into the house in February. They don't have the house completed yet. They told us they would be here every week for six weeks. They showed up one time during that. My wife stayed home and waited for them each time. They would call at noon and say sorry we can't come out.
Absolutely would recommend them to build your home!
Builder Professionalism - Awesome to work with! Very patient!!!
Crew Professionalism - All contractors were courteous!
Satisfaction - We are so thankful we choose Wausau Homes!
Builder Satisfaction - Kudos to Jason and Jeremy!!!
Contact - This was our second home with Wausau! They know how to make it happen and keep things rolling!!!
Differentiating Factors - No hassle!!! Easy process!!!
Additional Comments - We’re just so happy we went with Wausau Homes! Jason W & Jeremy professionalism was exceptional!!!
Contact - Heard about them from our new neighbors who also used them.
Differentiating Factors - Were very helpful and willing to work with us on modifications we wanted to the standard plan. Everything about our house is high quality. The staff was very helpful and easy to talk to. Did an excellent job keeping us updated on the status of the build.
Additional Comments - We highly recommend them to anyone considering building a new home.
Differentiating Factors - Knowledge of town, kept contracted jobs local
Additional Comments - We felt truly cared for during the process.
Wausau is a great product and the builder was great.
Contact - Several of my friends testified to Wausau's quality.
Differentiating Factors - Knowledge of the product and interest in helping us pick a home.
Additional Comments - Both Gina and Evan were very helpful throughout the building process. They were able to answer our questions as we progressed. They gave advice when asked but never tried to steer us in an overbearing way. They made my wife and I feel like we were friends as well as customers. We have a very good relationship with the Schenkels.
We love our house. We really do love our house.
Contact - Just went to Wausau Homes design studio in Waukesha. We met builder, Lance Jochims, due his expertise, we build a year earlier then we anticipated. Lance made the entire experience exciting and worth while. I built a home 30 years ago and we had a good experience. Lance made our new Wausau home unbelievable and a true “Dream” home. Have nothing but great things to say about Wausau Homes and especially Lance. Would recommend Wausau to anyone building a new home! Thank you so much!! Rich/Cherie Bersch
Differentiating Factors - His professionalism and knowledge.
Additional Comments - Every experience with Lance was at the highest level.
Final Design - Happy that we were able to reflect our personality into the design of the house.
Builder Satisfaction - Terry was a pleasure to work with! Would recommend Wanke Builders and Terry!
Additional Comments - We would build again! Thank you, love our home!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Wausau Homes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys