courteous and polite interactions; arrived on time (7am) and worked all day until closing at 4-5; kept noise to minimum; paid great attention to detail--cracks, rough areas, rot; had a senior worker who supervised for quality control; I did not have to maintain my own extensive 'punch-list'.
Ulta Home did a superlative job in renovating my half bathroom from start to finish.
Started strong, finished poorly. An inferior painting technique was used over the one quoted. Window screens were not reinstalled properly. Screens are falling out. A small child was able to dislodge one.
I would not recommend Ulta Home Improvements for an interior paint project. At first glance upon completion of our project, it looked good. Over the following week or so, I continued to find things which disappointed me. There are many imperfections on wall surfaces - what look like little specks of paper stuck to the wall (not there prior to the work), and one seam was not covered with paint. We were told that the job (several rooms and hallways, including doors and trim) would take about 4 days. They had it done in 2 days. We wondered why it was done so much faster than anticipated, and we think we now know - a rush job, maybe even some areas skipped. Finally, we have many drips of paint left behind on our microwave, an upholstered chair, and floors and bathroom tile. I would advise others to look over work done by any painters very carefully before you make final payments. Ulta was prompt about asking for final payment. I wish I had sat with the work for at least a few days. There was nothing catastrophic here, but they were definitely not the best.
Ulta was an absolute joy to work with! From start to finish, everything was professional, on time, and with great attention to detail. Every thing that was done was verified with me after completion to make sure it was up to my satisfaction, and they were happy to work with me on details to make sure I was happy with the end result. All workers in the crew were fantastic and extremely polite. I wouldn't hesitate to recommend them to anyone.
Recognized Excellence - I believe Aldo led the painting crew and was outstanding!
Clean - We were able to use the kitchen each night due to how they cleaned up each day
Communication - Great communication. Always called to advise us when they would be here
Problem Resolution - We had no problems since they always had a supervisor check work.
Bruno and Junior were fantastic! My bathroom walls were horrible colors when I bought my house. Their team of professionals came in to paint the walls and vanity. Now my bathroom is beautiful and exactly what I wanted. I plan on using them for another room in the near future. Highly recommend these guys!!
Recognized Excellence - Bruno Aragao is great to work with. He arrived on time for our appointment, gave me a quote right then and there. Once we agreed on the scope of the work, he and the crew did a great job.
They were highly profession and do high quality work!
They did a good job with a reasonable price.
We've used them for interior and exterior painting and we've recommended them to others that need painting services.
They are a very professional and conscientious company.
Ulta Home Improvements is the ultimate professional courteous, accurate, and thorough company I have worked with.
Bruno, the owner, is great, super professional, and timely with the quote. He hires good people and manages them well. I was extremely impressed by him. He did everything he promised.
Bruno was great to deal with. He quickly provided us with an estimate and delivered on the agreed upon deadline. He and his crew were very pleasant and professional. They provided a quality job and left our house clean. I would highly recommend them.
They were excellent.
The reason I liked them is that he explained the process and gave me different options. He also did a followup to check the paint. There were places where I was not satisfied, and he made sure to make resolve everything. It has been more than a year, and it looks great. I have no complaints.
They are very reliable and very responsive.
They are extremely professional, and they do a great job.
I would highly recommend them because they do a quality job.
They have excellent customer service, tare very responsive to their customers, and they have good quality workmanship.
I have recommended Ultra to my friends and will be working with them in the future.
They were very professional and always coordinated times to meet, which was helpful for planning
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Ulta Home Improvements as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys