Everyone at Total Restoration made a bad situation so much better. They kept us informed throughout the entire process and the quality of work is excellent!
Great quality and workmanship. Everyone was pleasant to deal with and was very attentive.
They made the whole process easy. They showed up when they said they would and communicated very well all along the project. I would highly recommend Total Restoration Solutions.
They answered our late night emergency call. Very appreciative.
I am very happy with the end results of the job when done. Therefore I can say the quality of the job was very good to excellent.
Excellent response time and quality.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Total Restoration Solutions as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys