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They were excellent and we would use them again.
Jarred Estrada went above and beyond. He met with the adjuster when it was convenient for them. He handled all that without being supervised. He just took care of everything.
I had one issue and they seemed to take care if it. So far I am happy with everything.
Zipco made our disastrous water damage experience less stressful. They were on top of things immediately and made us feel they were going to take good care of us and see all repairs made. It was done in as timely a manner as possible with the situation, they were responsive to our needs and we alwa... more
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GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Total Home as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys