Great experience with the team. Started and finished on schedule and on budget without any surprises.

Communication

Communication - I was regularly informed of progress and materials availability so there were not any surprises through the bid and build process.

Installation Crew

Installation Crew - Nice group for the install. Always asked before doing anything that might impact access to my driveway or backyard and planned around times that worked for me.

Areas Of Satisfaction

Areas Of Satisfaction - Sloan Whites was excellent to work with. He is knowledgeable and cares about doing the job correctly.

Recognized Excellence

Recognized Excellence - Sloan Whites

Abe and his crew did a great job replacing out old composite deck with a new Azek deck. It looks fantastic. The work was done quickly and professionally with great attention to detail. When we discovered that the deck design had to change slightly, Abe and his team handled it smoothly and got the job done. We highly recommend Austin Deck Company.

I am likely to recommend The Austin Deck Company to a friend. I was very pleased with their work.

Areas Of Satisfaction

Areas Of Satisfaction - They exceeded my expectations on everything, especially quality of the workmanship, quality of the materials, advice on material selection, engineering drawings, and overall beauty of the finished product. Those are areas where they totally exceeded my expectations.

Recognized Excellence

Recognized Excellence - Regarding if I would like to recognize anyone for their exceptional service, they were all good.

Additional Comments

Additional Comments - Thank you very much for doing such a wonderful job!

They are really easy to work with. They are really helpful during the design process. They really seem to care about the outcome. They made sure the design worked with what the customer needed.

Areas Of Satisfaction

Areas Of Satisfaction - They met my expectations. They were willing to collaborate with our other contractors. They were easy to work with.

Additional Comments

Additional Comments - We are very happy with our new deck.

From our first reach out to end of project, we were impressed with the responsiveness, professionalism and quality of work. We were contacted within a couple of days of our email inquiry, and Abe showed up with product samples that he thought would work with our home exterior. The crews were on time, and finished quickly with minimal disruption. The result was something we love - quality work and should last for many years!

Areas Of Satisfaction

Areas Of Satisfaction - We had more than a few questions, but they were always great response time and complete informed answers.

Recognized Excellence

Recognized Excellence - Abe and Brannon

Areas Of Satisfaction

Areas Of Satisfaction - Very patient with the client. Very professional to solve issues.

Areas Of Satisfaction

Areas Of Satisfaction - The quality of work.

Current Referrals

Current Referrals - We will recommend Austin Deck to any of our friends.

Recognized Excellence

Recognized Excellence - Abe

Additional Comments

Additional Comments - Abe knows everything about decks. He answered our concerns with great detail. We appreciated his crew and his leadership.

Areas Of Satisfaction

Areas Of Satisfaction - Communication on process. Workers were courteous and focused on their work.

Recognized Excellence

Recognized Excellence - Abe and the head worker. I think his name is Edgar

Areas Of Satisfaction

Areas Of Satisfaction - I felt like they had a strong design for my concept and had high quality work.

Recognized Excellence

Recognized Excellence - Abe was great.

I recommend Abe Oeltjen. He got my project scheduled quickly and kept me informed on the progress.

Abe and his team were among the most professional groups I have encountered in the construction industry. Abe was transparent about our challenges and thorough with his proposed solutions to them. In the end we are so thrilled with the incredible product he and his team created at our home. It is a true work of (functional) art.

Professional & Organized

Professional & Organized - At every point of the process, Abe was thorough and professional.

Problem Resolution

Problem Resolution - We had a hugely challenging, multi-story, pool deck replacement project. There were enormous obstacles that a non-expert such as myself could not image how to overcome. Abe and his team were creative, thorough and flexible in their approach. The end result of that effort was an incredible outdoor space.

Installation Crew

Installation Crew - The ADC crew worked tirelessly in the heat in a relentlessly professional manner delivering an incredible deck.

Quality Of Workmanship

Quality Of Workmanship - Our new deck is a work of art created by a team of master craftsmen for which we are so grateful.

Areas Of Satisfaction

Areas Of Satisfaction - An incredible experience all around.

Recognized Excellence

Recognized Excellence - Abe, Mike, Edgar, Antonio and Toby were incredibly hard working, resilient and master craftsmen. We appreciated their relentless professionalism and ability to adapt to changes in the design. They were the best set of "contractors" I have ever engaged in 25 years of home and rental property ownership.

Abe at the Austin Deck Company was great from project initiation to project close out. I could tell from the beginning that I was dealing with a professional company and things went seamless throughout the entire construction project. Abe gave us a start date and detailed out what was going to happen during construction each day and Abe’s construction crew executed the plan perfectly. Great craftsmanship, great company, and great experience! Thanks for the beautiful new deck in the backyard. I highly recommend the Austin Deck Company.

Abe and his team were great to work with. We had a pool, decking (Abe), and landscaping project all running back-to-back with each other during probably one of the craziest years (COVID) to attempt such efforts. Abe not only ensured his pieces of the puzzle were handled but also worked with my pool company to ensure his deck would meet the pool decking in an elegant way before each project even broke ground. I would highly recommend Austin Deck Company to anyone looking for a high-quality & timely deck project.

Areas Of Satisfaction

Areas Of Satisfaction - Communication once project began, and delivering materials & project in the midst of the global challenges of COVID.

Recognized Excellence

Recognized Excellence - Kris was great. Answered all my questions and friendly demeanor.

I have two other neighbors who used this company in the past few years. We have all been very pleased with the workmanship and customer service.

Installation Crew

Installation Crew - Hardly knew they were there. Hardworking,even through a rainy day!

Clean & Safe

Clean & Safe - Upon completion of the deck, all scrap materials were left piled out of the way to be picked up. Within 24 hours, two trucks came...one for trash and one for unused materials. We were thrilled that was so well organized.

Recognized Excellence

Recognized Excellence - Abe was personal, professional and flexible. He was easy to communicate with and promptly got back to me with several of my initial questions. I felt like I was his only client.

Additional Comments

Additional Comments - Austin Deck built our first deck 25 years ago....obviously it lasted through a lot of wear and tear. I have great faith this one will, too! The companies they use to deliver material and take away the old materials were also very professional and prompt. A well coordinated team!

Additional Comments

Additional Comments - Great work and product! We'll let others know and recommend your company freely.

Areas Of Satisfaction

Areas Of Satisfaction - The Austin Deck Company was very professional. They kept their promises and their timeframe.

Recognized Excellence

Recognized Excellence - Abe was exceptional.

Areas Of Satisfaction

Areas Of Satisfaction - From first visit with Mr. Oeltjen, I was impressed with his knowledge and attention to detail. As promised, the crews accomplished the work on time and efficiently. I am pleased with the materials and workmanship. Even my family and friends, who think they know something about building, are complimentary of the new deck. I am delighted to recommend Austin Deck Company!

Recognized Excellence

Recognized Excellence - Appreciate Abe Oeltjen and the construction crew (sorry that I’ve forgotten their names) in particular.

Areas Of Satisfaction

Areas Of Satisfaction - The quality of the work was fantastic and the finished product was great.

Recognized Excellence

Recognized Excellence - Abe was great.

Areas Of Satisfaction

Areas Of Satisfaction - The Austin Deck Company exceeded my expectations in regards to the quickness they were able to finish the job.

Recognized Excellence

Recognized Excellence - I would like to recognize Abe and the others for exceptional service.

Quality Of Workmanship

Quality Of Workmanship - Appreciated the attention to detail.

Schedule

Schedule - Even worked in the rain.

Areas Of Satisfaction

Areas Of Satisfaction - Quality of work.

Recognized Excellence

Recognized Excellence - Abe. Very good with email communication; always heard back from him quickly. Was good at explaining when I had questions.

Additional Comments

Additional Comments - Deck looks beautiful. (I hate to put the furniture back!)

Recognized Excellence

Recognized Excellence - Abe was terrific. can't say enough good things. quality of product seems great.

Additional Comments

Additional Comments - I would do business with them again. smooth process, no complaints.

Abe and his crew did exactly what we had discussed with no short cuts. I am a G.C. In Southern California that is used to quality work and they met my expectations.

Sales Knowledge

Sales Knowledge - I was in town for a short time and Abe was able to meet me at the job and go over it.

Professional & Organized

Professional & Organized - Yes, from start to finish.

Communication

Communication - Yes, by phone, e mail and photos, I was out of town during construction.

Problem Resolution

Problem Resolution - No problems.

Work Done Right

Work Done Right - That’s what happens with good communication.

Recognized Excellence

Recognized Excellence - The entire crew and Abe.

Areas Of Satisfaction

Areas Of Satisfaction - I liked Abe’s honest and patient interaction with me as we planned the project and got estimates. The pricing was fair and competitive. The crew was on time and professional as well. Great experience!

Areas Of Satisfaction

Areas Of Satisfaction - Abe Oeltjen did an excellent job with communicating, explaining, following up, and acting very professional. Mike also did a wonderful job explaining our choices when we had to alter out original plans due to grading issues.

Recognized Excellence

Recognized Excellence - Abe Oeltjen was the primary reason I was so happy with Austin Deck Company.

Additional Comments

Additional Comments - Well done. Thank you.

Areas Of Satisfaction

Areas Of Satisfaction - They were on time and did everything they said they were going to do.

From the very start, I was very impressed with Abe's experience and knowledge. Abe was very responsive to our questions throughout the project and did an outstanding job communicating project status and timing expectations (something often missed in today's economic times here in Austin). This was a large backyard renovation project and not only did Abe do a great job with our deck design, his communication and coordination with our pool and landscaping contractors was key to making this project a success. Mike and his installation crew were awesome! The quality of the deck is very impressive and we have no doubt our backyard will be enjoyed for years to come.

Areas Of Satisfaction

Areas Of Satisfaction - Abe's experience and knowledge throughout the entire project. He did an excellent job communicating my options throughout the project. Abe became my "de facto" general contractor for my entire backyard renovation in a sense, communicating and coordinating with our pool contractor, plumbers, electricians and landscaper. Abe was very responsive to our questions and his insight was key to making our backyard beautiful.

Current Referrals

Current Referrals - Not at the moment, but I have no problem recommending Abe and Austin Deck Company to my friends and family.

Recognized Excellence

Recognized Excellence - Mike and his crew did an excellent job with the installation. The crew was here ready to start 8 am sharp (if not earlier) everyday. From the great music they played and the interactions with each other, you sensed they really enjoy what they do. Mike did a great job answering our questions while on site.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with Abe personally, his communication was top notch, he would respond to emails quickly, didn't have a problem answering multiple questions even when I was unsure about my decisions and was upfront about everything. He was great to work with.

Additional Comments

Additional Comments - I would highly recommend them if I knew anyone in the market for a new deck.

Abe and his crew at Austin Deck Company were very knowledgeable and very responsive. They provided options while also giving recommendations. I had other competitive offers but chose them based on their customer service and clear knowledge of their area of expertise... decks! We love our new deck and would definitely recommend them.

Schedule

Schedule - We got a little off schedule due to extreme cold weather but that was not Austin Deck Company's fault. Abe communicated throughout and I knew when to expect the crew and when the job would complete.

Recognized Excellence

Recognized Excellence - Abe was exceptional in my interaction with him. We had a lengthy email exchange while I was determining what I wanted from my project and which company to go with. He always responded same day or next day, whether by email, phone, or text. His clear knowledge of his industry and the consistent responsiveness is what made my decision easy. Thanks Abe!

Recognized Excellence

Recognized Excellence - Abe did a great job keeping us informed of project status. Highly recommend.

Areas Of Satisfaction

Areas Of Satisfaction - Abe and his crew were honest, professional, and hardworking. My experience with The Austin Deck Company has been fantastic.

Recognized Excellence

Recognized Excellence - Abe and his crew were great!

Abe was extremely helpful when trying to figure out what design would work best for our deck. My wife had multiple calls with different questions and he had no problem answering every question with great detail. Really could not be happier with the finished product! Highly recommend.

Areas Of Satisfaction

Areas Of Satisfaction - They were just very helpful every step of the way. They were happy to answer any questions to make sure we had a good experience

Recognized Excellence

Recognized Excellence - Abe, he was awesome. Very straight forward and had no problem being honest about materials/design

Abe Oeltjen and The Austin Deck Company were great to work with. Abe was great helping me with the design and being available to answer all of my questions throughout the project. ADC's tremendous craftsmanship created an amazing outdoor space for our young children to play and a great place for us to entertain. I would highly recommend The Austin Deck Company to anyone!

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the quality.

Recognized Excellence

Recognized Excellence - I would like to recognize Abe Oeltjen for his exceptional service.

Top notch operation. Excellent design. Quality workmanship. Positive customer attitude. Cannot recommend them highly enough.

Sales Knowledge

Sales Knowledge - Offered advice that explained his thoughts from aesthetic, practical, and financial points of view. Advocated for options that were not the most expensive, which reflected his concern for customer benefit over upsell.

Communication

Communication - Quick turnaround and polite.

Areas Of Satisfaction

Areas Of Satisfaction - Communication. Expertise.

Recognized Excellence

Recognized Excellence - Abe, I'm a completely satisfied customer.

Recognized Excellence

Recognized Excellence - Jim Dailey! He was a pleasure to work with.

Areas Of Satisfaction

Areas Of Satisfaction - Very prompt and efficient. Jim was so helpful. We thought we knew what we wanted and he suggested another option. We are so happy with the results!

Areas Of Satisfaction

Areas Of Satisfaction - I was satisfied with the overall experience. They were professional, and listened to what I wanted.

Recognized Excellence

Recognized Excellence - All of them were really good.

Great company. Deck looks great. Abe was a pleasure to work with.

Sales Knowledge

Sales Knowledge - Abe was great. Clear, direct and did what he said he was going to do.

Areas Of Satisfaction

Areas Of Satisfaction - On time. Clear communication. Fast and efficient. Deck looks great.

If you want an extremely positive experience having a sturdy, quality deck built, contact The Austin Deck Company. From the first phone call to the end of our project, the owner and the crew were very professional, meticulous and knowledgeable with the deck building process. We have a beautiful deck to enjoy for many years to come ! We highly recommend The Austin Deck Company.

Areas For Improvement

Areas For Improvement - The Austin Deck Company exceeded all of our expectations.

Areas Of Satisfaction

Areas Of Satisfaction - We are most satisfied with The Austin Deck Company delivering excellent and honest customer service and their attention to details. They made sure we were pleased with every step of the building process.

Recognized Excellence

Recognized Excellence - We cannot single out any one person. Abe (the owner) and ALL of his employees did an outstanding job for us.

Areas Of Satisfaction

Areas Of Satisfaction - Amazing quality craftsmanship.

Recognized Excellence

Recognized Excellence - Jim Daily was professional, knowledgeable, came by to check each level of completion.

Additional Comments

Additional Comments - Love the deck, love showing it to friends and family.

I could not be happier with Austin Deck Company from both the product and service perspectives. The crew worked quickly and I have a solid and beautiful deck. Jim Dailey was very attentive to my wife and I as we struggled with the details of the deck and what we wanted. In the end, I have a wonderful deck, which will serve as an extension of my dining room and host many a gatherings.

Areas Of Satisfaction

Areas Of Satisfaction - Once we got started it moved very quickly. The crew was accommodating of the larger construction project going on at my house.

My family has had Austin Deck Company build three decks for us, and all have turned out beautifully!

Areas Of Satisfaction

Areas Of Satisfaction - Quality of workmanship and collaborative flexibility to reduce costs.

Great work and very professional.

We are extremely pleased with our new deck. Jim was very knowledgeable and friendly. They actually got the job done sooner than expected.

Recognized Excellence

Recognized Excellence - Jim and the crew he sent out for the job.

We cannot be more please with the deck designed and constructed by Austin Deck Company! Abe was very helpful in bringing our design ideas to reality. The construction crew was friendly, professional, and efficient. They built the deck as if it were going to support the entire neighborhood standing on it. We have enjoyed the deck for almost two weeks and look forward to enjoying it for many years!

Areas Of Satisfaction

Areas Of Satisfaction - The crew really got after it starting from hour one. Each crew member knew their task and completed the deck in good time without cutting any corners. They had the right equipment and the right materials--no running to Home Depot for extra material. We really were impressed with the framing which looked like that for a deck larger than the one that was constructed--it's solid.

Current Referrals

Current Referrals - I will recommend Austin Deck to anyone who asks about building a deck.

Recognized Excellence

Recognized Excellence - We thought that the entire crew was exceptional with the way that they went right to work, made great progress, and answered whatever questions we had about the method of construction and the materials.

High quality materials and workmanship

On time, on budget with no surprises. Lost faith in working with contractors? Working with Abe and his professional team will change your perception and restore your confidence.

Very professional and easy to work with. Everything was done exactly as they said it would be. The deck is beautiful and very well built. We couldn't be happier with the work!

Areas Of Satisfaction

Areas Of Satisfaction - It was a very easy process and I felt like everything was clearly communicated to me throughout. We are very, very pleased with how things turned out!

Recognized Excellence

Recognized Excellence - I can't remember the names of the two brothers who worked on the deck but they did a great job and were really nice guys!!

Working with the Austin Deck Company was a real pleasure. They were professional and competent throughout the entire process from design to installation. I would highly recommend this company to anyone who is interested in having a new deck installed.

Areas Of Satisfaction

Areas Of Satisfaction - Working with Jim Dailey was a pleasure. There was only one issue that came up during the entire process and Jim got it taken care of right away.

Recognized Excellence

Recognized Excellence - Yes. Jim Dailey.