Had a good experience However, called a few weeks ago about ordering a new cooktop. No response.
The tech was on time and did a wonderful job.
Very knowledgeable and professional
I have been a client for several years. the last 2 visits were awful. After the first one I was told I will have to get new appliances that it would be better for me than to have them fixed. so I got charged for the visit on my two appliances just to be told to buy new ones. I thought I would give a second chance since they HAVE helped me in the past. and Maybe It was just the truth (even though my fridge was only little shy of 2 years at the time) I was wrong. The next time I called it was worse. unfortunately I will not use Appliance Doctor again
Charged hundreds for a part that cost $25-30 online.
The repair man that came could not have been nicer. He took the time to explain what my problem was corrected. It. I would recommend your company to anyone. Thanks
Personable and efficient. We'll take Roman anytime.
Our technician - Kori - was friendly, efficient and answers all of our questions. It was a very professional service call.
Great follow up and follow through on appointments and timeliness.
Serviceman was very professional and couteous.
Immediate diagnosis of the problem. Completed repair quickly.
Fantastic serviceman, who was indeed, an appliance doctor! Excellent service!
Technician was prompt and competent.
Awesome experience. Technician was top notch and my interaction with the office staff was very good. This was the best customer service experience. Thank you!
Fixed the problem with good communication
Mike was great! He explained everything, even made a few recommendations for maintenance and answered all my questions. Very professional.
I will gladly recommend the Appliance Dr. to anyone that is having issues with their Refrigerator, washer/dryer, microwave, dishwasher etc.
Problem still not fixed
Responsive, friendly, professional.
I had Nats in my water dispenser. it seems they were drawn to the light and we're getting in my ice and water. He guy corrected it by removing the light. No more nats. He said he had never seen anything like that in his 30 years. Thank you.
there was another fix the first time they came by. I called Frigidaire and they told me that they should have called them? when I rescheduled I was told there would be no charge but I was charge for labor... I should’ve been told that before they came I was expecting not to have to pay !
Korie gave me solid advice and recommendations for my next purchase.
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When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of The Appliance Doctor, Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys