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All aspects of our improvements - windows, siding, guttering - were completed with superior quality and service. Our sales rep handled our needs and concerns effectively - and with our best interests in mind. We had been very satisfied with our past experience with All States for roof replacement... more
really satisfied with the work, turned out just as we had planned it
The installers did an excellent job. We are very pleased with the installers. They were really good.
The crew did a good job, but failed to balance the jets properly initially. The team leader had to return to our residence several days later and initiated calls to find out how to adjust the jets so they were balance left to right and front to back. I was not told how to adjust the air until the s... more
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GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of TWG Construction LLC as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys