We have already recommended them to friends and will use them in the future as needed
We would give Synergy a 99.9 rating, as every contractor job leaves a tiny bit of under-performed work. They were magnificent!
I found the entire experience quite acceptable.
Areas Of Satisfaction - We are first time home remodelers. Michelle Ramaker asked me several questions to determine how we wanted to use our space and she asked questions regarding our family's needs. Michelle patiently walked me through every possible decision and detail to bring our agreed upon concepts to reality. Brad Snell, our project manager, explained every step of the process from a build point of view. When unexpected issues arose, Brad presented us with options and provided his advice based on our questions and concerns. The teams that completed the work were professional and friendly. They also did a great job at clean up.
Additional Comments - We waited at least 10 years to remodel our home. Our friends' and family members' questionable experiences really scared us. I'm so grateful for the recommendation from a couple of your current clients. I am promoting your services when I am asked for a recommendation.
I am happy with the work they did.They come back if you have a problem
Design Consultant - We would of never been able to get through without Hedi helping us through
Clean & Safe - Exceptional | They take it to a level I could not have expected.
Problem Resolution - We ran into a problem with rot under a large door and had it solved exceptionally. Yes, they do it all the time, but it was really nice to see how quickly they moved and how well they handled it. It popped up around a holiday and they got it all to work seamlessly without us ever worrying about it.
Areas Of Satisfaction - There were some challenging areas in the design and they brought the absolute A teams to do these parts of the project.
Synergy Builders did quality work, finished on time according to their schedule, and they are reasonably priced.
If you want a company that can take you from beginning to end in a manner that minimizes the stress level of a renovation, then Synergy is the company for you!
Design team was good. The quality of the finish carpentry was not that great. I had to patch and cover some of existing walls where they installed doors and window openings. Also used cheap Masonite paneling for a wainscot in the living room area. I was expecting something a nicer.
Sarah Tay owns the home but the work was done for and paid by her parents Mary Jo and Jim Schulte. We are happy with the end results although I need to contact them for a couple of issues.
When we decided to finish our basement, we decided to be very thorough in our evaluation process of contractors to do the job. We ended up meeting with 6 qualified contractors and John and Synergy were easily at the top of the list. The ideas and professionalism of all the folks we met at Synergy gave us great comfort that the job would be done beautifully and correctly. Our comfort was met with all expectations being met through the process and we love our new basement.
We can't speak highly enough of our experience with Synergy Builders. We found them to be honest, fair and accessible. From the first day we walked in the door and met them, we found really good people, who do high quality work and were quick to communicate with us about everything along the way. They came up with a great plan for us, which was fine-tuned to our needs, and turned that plan into a beautiful space. We did not experience a single unpleasant day. All who worked with us were polite and kind and professional.There are really not enough "Thank You's" for the great job they did. But here's one more.,,"Thank You Synergy Builders". We are so happy with what you did for us in our home. We love it!!!
They are really top notch. I have dealt with different companies and Synergy Builder really follow through on what you want.
My husband and I found that the staff constantly communicated with us and kept us updated.
After looking at a number of different remodelers, when it came down to it Synergy Builders had the same vision that we did. They stayed within the budget that we agreed on and they stayed on schedule. It ran like clockwork. They were very personable. I would use them again in a heartbeat.
This is our 4th project with Synergy. They continue to deliver a quality experience and result. We get many compliments on our remodeled laundry room, which not only looks good, but functions to meet a variety of needs for our busy family.
This is a top notch company that fully took care of all our needs. I won't hesitate to recommend them to friends and family.
We love our new kitchen - it's rich look, openness and effective functionality. Working with Synergy was a great experience - they deliver excellent products and workmanship overall. In many ways they delighted us with their suggestions and additional service touches, although there were a few problems with the flooring installation, and cabinet and other details, that were frustrating at the time. I would hire them again.
We were VERY happy with all aspects of our work with Synergy to finish our basement. The entire experience far exceeded our expectations and we would recommend them to everyone and will use them again in the future if we do other projects in our home.
Synergy has helped us twice now and I couldn't be happier with the people at Synergy or the quality of their work. I would use them again and recommend them to others .
The office staff, designers, project manager, and workers were all first class. The subcontractors went the extra mile to provide first class work. The finishing details were nearly perfect. Being picky, I found some minor blemishes in final inspection. All were fixed immediately. These folks will give contractors a good name if they're not careful!
Synergy Builders continue to go above and beyond to ensure the cusomers remodel is done to his/her satisfaction.
It was wonderful working with Synergy Builders. Everyday I looked forward to what would be worked on that day. Everything I asked them to do they did, even the extra little things. And they were always very polite and wanted to do the job the right way. Even the last details were finished up in a timely manner. This is my 3rd project with them.
I could not be happier with the work that Synergy did and I strongly recommend them to anyone looking to have work done in their home.
John really listened to what I wanted and made it come together perfectly. From hanging the antique door on my storage room and making the new old knobs fit to making a doorway under the stairs for the cats to access their boxes. Basement looks great and have gotten many compliments on it, especially the vinyl flooring!! We were even allowed to do some work ourselves to remain on budget.
We met with two other contractors before deciding on Synergy. One of the reasons we felt Synergy was excellent was their willingness to work with us in our budget. When looking at design options and then cabinet/counter options post design, they kept us in our budget range and openly let us know what would cause costs to go up and down. Nothing unexpected popped up in the entire process.During the project you choose your method of contact. We appreciated that we could mainly use text and email with our busy schedules. The Project Manager was always available to answer questions and meet on site if we wanted to review a piece of the project. I worked from home once a week and I always felt comfortable with the people working in our house, along with the days we weren't at home.The outcome of our kitchen renovation is beautiful. It is above and beyond what we imagined. I truly believe their entire team helped us get to this final point and we look forward to working with them again in the future.
Overall a positive experience, on time and on budget. Strengths are definitely in design - after using the space for a couple of months, I could not be more pleased with how the design has transformed the feel of our home and made it so much more pleasant to live in. In terms of subs, electrical was top notch, cabinetry and trim were very good, drywall was excellent. Wood floors were well finished. Project was completed on time and on budget with no surprises - they do everything possible to make sure those don't happen and you know what you're getting into when you sign the paperwork. Downsides were really in project management and a couple of subs. Our project manager was not a proactive communicator and we didn't receive the promised weekly summary emails or a lot of heads ups when scheduled work was changing. Felt I had to really stay on top of him to make sure little details weren't getting missed and to know what was happening, especially in the last couple weeks. Other downside was the tile/carpet subs. Had to have the tile backsplash redone as it was really horribly done the first time and the contractors had an issue with not showing up on the scheduled days for several days in a row. Painters weren't that great and the quality of the paint job isn't fantastic. Raw wood was not sanded or primed prior to painting/staining so the results are rough. Previously finished surfaces were not sanded or primed so the paint is chipping off. I think they only one-coated the walls so I'm seeing chips there now as well. Wouldn't discourage me from recommending them, but these items kept my overall grade to a B+ instead of and A+. Would consider for our bathroom remodels in a couple years.
Synergy rebuilt my kitchen 2 years ago and I had no qualms about hiring them again for a bathroom remodel. Very professional company. They were responsive to my questions and easily accessible. I was informed of any changes in schedule. They were respectful of my home and privacy as much as possible.
They follow through on things. They were able to deal with issues that came up with effectively. You always run into such issues when renovating an older house and they took care of those well. I have no complaints.
We have used Synergy Builders for a number of projects throughout our house. We have been 100% satisfied with each project. I really have come to appreciate their attention to detail. All of our projects had specific timelines which were followed; communication at each step was thorough / timely.
These guys take the worry out of home improvement projects. Project management, site protection, and build quality were all great.
Work Done: 2 projects over the last 5 yrs.Synergy has exceeded our expectations and always made us feel we were working as a team - with the same goals. If there was a problem after project completion (stuff happens), one is concerned if they can count on the contractor - Synergy has always stood behind its' work and has always responded in a timely fashion. Choosing a contractor is a difficult process unless you are working with Synergy.
Synergy Builders provided us an expert team who was responsive to our project requests . They went above and beyond to resolve a few unexpected work issues that were due to the age of our home. Our finished project has improved the comfort and functionality of our home.
While I love our new kitchen, the process to get there was incredibly painful. The project was supposed to be done in 7 weeks, including punch list items. I was prepared for 7 weeks, although it was hard. At the end of the 7 weeks, while the big construction was done, and I could at least use the kitchen there were a ton of open items left to be done. (back splash incomplete, trim missing, shelves missing in pantry, repairs needed to the new cabinetry, etc). Those items took weeks longer to get complete. What was really frustrating is that there seemed to be a lot of down time during the 7 weeks, that could have been used to move the process along, and the fact that I ended up having to project manage getting the remaining items done myself. I paid a premium to have them manage the process, but ended up having to do too much "managing" myself. Frustrating to say the least! If you use them, be prepared to stay on top of them every step of the way.
I highly recommend Synergy Builders. All their employees and the majority of their contractors are courteous, professional, and timely.
Synergy Builders took our outdated kitchen and created a wonderful, well working kitchen that meets all of our needs. They were wonderful to work with, paying particular attention to the details and the quality of the work. We love our new kitchen and appreciate all their time and effort.
Since we've never tackled a major building project before, we relied on the Synergy team for planning and design expertise. We were thrilled! Their professionalism was apparent throughout our project, finishing our basement. Their communication, attention to detail, workmanship, adherence to their timeline, cleanliness and personable nature made the project enjoyable from start to finish.
Synergy Builders was the third company we met with and based on their stellar reviews and professionalism witnessed in our initial meeting, we decided to choose them on our home remodel project. Ours was a large project and the first one we were tackling. I am very happy we chose Synergy Builders on this job. The entire staff from owners down to office staff is professional and easy to work with. As with any large project, there were a couple of hiccups but they were discussed and handled fairly by Synergy. I will and have already recommended them highly to others when asked if I know of a good builder. I would feel confident in working with them again.
I have, in fact numerous times already, recommended Synergy Builders.Looking forward to our next project.
We waited a long time to redo our kitchen so had great expectations. Every one of these expectations was not only met but exceeded by Synergy Builders staff from start to finish. We could not be happier that we chose them for our project!!
From start to finish I always felt I was in good hands! They understood our budget and our needs and always accommodated them. We look forward to our next project with them.
The work was wonderful! Everything was on time and the quality is great. They could use a little improvement in their follow through on communication among their employees.
Areas Of Satisfaction - Eric Melbourn and Jason Smith are incredibly fine workers, and their knowledge/skills/abilities are top notch. The overall quality of workmanship was excellent, and we are well satisfied with the results.
Our site manager, Steve, was the asset to our project. His vision for changing and/or solving unexpected problems made the remodeling process easy. If all the site managers at Synergy have the integrity and professionalism that Steve set forth in our project, then Synergy Builders speaks for itself.
In November, 2014 Synergy Builders completed a major renovation of my kitchen, family room, entrance foyer and painted all rooms including the living room and dining room. From the onset of the project they carefully listened to me explain my budget, ideas, daily life living habits/needs, and desired outcome for this project. They provided me with excellent guidance and support in picking out all of the materials for the floors, cabinets, counters, sink, hardware, appliances, paint, etc. Throughout the project, every individual I worked with was very professional, they provided me with regular updates and they were very responsive any time I reached out to them with questions. All of their work was top notch and I could not be happier. Despite some challenges found within my older home, they stayed within my budget and met the deadline offered up front. I will never use any other company to do work like this around my home and I HIGHLY recommend Synergy to anyone who is considering having work done on their own home.
We chose Synergy because we felt like they provided the best options for updating our kitchen while remaining true to the character of our older, mid-sized home. We worked with Rod and Colleen, who were helpful in helping us design a kitchen that fit into our budget. After the work started, there were times when our wishes weren't communicated to the subcontractors. However, Synergy fixed everything without added costs or time. Overall, the process was worth it. We love our new kitchen, and the added storage makes our whole house feel bigger!
The Finished project was beautifully done. The overall professionalism and cooperation with synergy was excellent.
Everyone was nice. Pumblers needed to be recalled once to elevate water temp. Have to watch items installed as to items wanted. Make sure your getting what you want.
Synergy was a very fair company, who set forth realistic expectations and budgets up front. The entire project was managed effectively, and any changes to the original plan were handled very promptly to not delay the project.
I now have a WOW bathroom! Sandy recreated my shower to take it from small too huge! I had spoken to 3 other remodelers and they all just gave my current space a facelift. Sandy was very creative and easy to work with. She took her time to pick out each component of the design. The quality of work is great and I LOVE my cabinets. Thank you.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Synergy Builders as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys