I had SolaTubes installed. This is a truly great product that can transform interior space. However, I had a very complicated roof that made an ideal SolaTube installation difficult. Two of the installed SolaTubes worked as expected; the third was transmitting only half of the light that it should. Initially, Sunshiine Experts was stumped, but they were persistent in working to find a solution. They sent their top installer out. He found a way to shorten and straighten the tubing which was a big improvement. He also installed an additional SolaTube at no additional expense. I am completely satisfied. Their customer service is top notch.
Recognized Excellence - Neil and Eddie were on time, friendly and professional. Knowledgeable about product, did a nice, clean install, set all our remotes up and explained how it all works. Both are very good representatives of your company.
Additional Comments - We're very satisfied. They are a trustworthy company.
Their expert was extremely knowledgeable and presented many options. I was extremely pleased to be assisted by him.
Very professional. Estimate was spot-on. Installers worked quickly yet carefully, and the completed project is exactly what we wanted.
Very satisfied with the appearance and installation of our 3 solar tubes. Installation crew was very professional and courteous and made suggestions that benefited us.
Areas Of Satisfaction - The people that I dealt with surpassed very expectations. They were all courteous, knowledgable, and prompt. The sales guy is such an asset to the company. I would do business with them time and time gain. They are the most wonderful company that I have ever dealt with. They were all just terrific.
Great service, good people and timely installation. A bit pricey however.
I've had the sky lights in my previous home and really liked them. I went ahead and had them installed at my new residence for that reason.
I was greatly satisfied with their professionalism from the salesman that came out to give me a price estimate, to the followup on that, to the installation itself. The timeframe to install the shades was right on time. The installers were here when they said they would be. I also appreciated how professional, well versed, and courteous they were. Lastly, the salesman indicated that there is a lifetime warranty as long as those shades are up, which I think is really great!
I have used the services of Sunshine Experts three times over the past several years. They have always been prompt, extremely professional and courteous and explained the work to be completed in a concise easily understood manner.
Doug and Rachel at the store were extremely accommodating. They did everything they could to help us reach an agreeable price. The two installers, Neil and Eddie, were very professional, quick, and thorough. I was more than pleased with the work that they did.
They were very courteous, efficient, and knowledgeable.
They were really nice.
The installers were very efficient. The shade works perfectly.
Great service. Great product. Very happy customers.
It was a good experience. It was a hot day and I felt they worked hard and they were very effective in their work.
It amazed me how little light it takes to make the solar tube work.
Areas Of Satisfaction - I am most satisfied with the quality of the job and the services rendered.
Lead Source - I knew about Sunshine Experts from previous experience. This was my second job with them.
We talked with the folks at Sunshine Experts at a weekend event and found them to be very knowledgeable on their products. Plus we are very satisfied with the process of having our Solar Tubes installed recently.
Areas Of Satisfaction - Sunshine Experts delivered what they promised.
Areas Of Satisfaction - I was most satisfied with Sunshine Experts because there was no pressure added to making the decision of getting my drapes and I liked that, also the timeliness of the job being done.
Areas Of Satisfaction - Quality of product and installation.
They were excellent and on time. I would use them again.
Areas Of Satisfaction - I was most satisfied with the quality of the product.
Additional Comments - Sunshine Experts did a great job on the windows and screens. I love them. The person who did the installation was very efficient and friendly. He installed them very well. I have recommended them to several other people in the neighborhood so I think they will be getting more business.
Prompt service on the agreed upon install date and costs of the project.. Service tech was extremely professional and completed the job according to his original time estimate. We are pleased with the results of added lighting to interior rooms of our house. Would not hesitate to use Sunshine Experts again if we needed such services.
Areas Of Satisfaction - Excellent communications and the staff from initial contact to the completion of installation were excellent and highly professional.
Areas Of Satisfaction - I was most satisfied with the installers. They were great. Sunshine Experts did everything we asked them to do.
Additional Comments - Sunshine Experts did a great job.
Areas Of Satisfaction - I was most satisfied with the timeliness, and quality of the workmanship.
Areas Of Satisfaction - Customer support was excellent!
Sunshine Experts is one of the best companies out there. It has always been a pleasure working with them.
Areas For Improvement - They have not fallen short of my expectations. I have used Sunshine Experts for many projects.
Areas Of Satisfaction - I am most satisfied with the installation and customer service.
It took a few times for them to come back to correct a problem we had, but they persevered and we really appreciate that.
Areas Of Satisfaction - I was most satisfied wih the quality of product.
Recognized Excellence - Yes, the service technician was great and did the job right the first time.
It was really great working with Sunshine Experts. They did a great job. Their installer was so knowledgeable and efficient. He was early, which is almost unheard of, and I am just really pleased with their work
Areas Of Satisfaction - I liked how it turned out and the light it gives the room.
We love our Solatubes!
Areas Of Satisfaction - I was most satisfied with Sunshine Experts' professionalism.
I already have.
Likely To Recommend - I already have.
Value - I think it is a very fair value!
Sales Knowledge - She was very helpful and knowledgeable. She explained everything that would occur before I committed.
Areas Of Satisfaction - I am most satisfied with how well they worked with me, the quality of the work, and the timeliness of the installation.
I wish we had done this 8 years ago.
Areas Of Satisfaction - I was most satisfied with the very knowledgeable and courteous representative.
Areas Of Satisfaction - Sunshine Experts did a wonderful job and I am very pleased and happy with my solar tubes. I could not have asked for a better company.
Recognized Excellence - The installers were courteous, professional and gave great recommendations.i highly rate them and don't think they could have done a better job.
Recognized Excellence - I would like to recognize the installer, Michael, he did an excellent job.
Areas Of Satisfaction - I was most satisfied with the customer service and personnel.
Areas Of Satisfaction - I was most satisfied with Jim Coons. He was professional. He was great to work with.
They did a wonderful job and I was very pleased.
Areas Of Satisfaction - I was satisfied with the product and the install.
Areas Of Satisfaction - They were all nice and the product turned out very good.
Recognized Excellence - One gentleman went above and beyond. He gave me scrap materials for my classroom which was a hit with my students! I wish I could remember his name!
Areas For Improvement - Nothing. Everything went really well.
Areas Of Satisfaction - I was most satisfied with the schedule. They arrived on time, finished early, and the job was done well.
Had a Clearview retractable screen door installed. Performed the work on time and were very neat. Came out even though they had not done work in the area before. Was able to persuade them our community was worth the time for them.
Recognized Excellence - Don't remember her name, but the lady I spoke with on the phone when I called. She took the time to find out if they would come out and kept me updated on if and when. Always called back when she said.
Additional Comments - Have told several people about the Clearview doors and the experience. Don't yet know how many of them have contacted SE.
Areas Of Satisfaction - Good product, knowledgeable efficient technician
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GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Sunshine Experts as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys