We purchased long distance and the sales representative, Denny, made the process so smooth for us to do long distance. When we arrived, we were pleased with the work that had been done.

While the house itself (clearly critical) was well built and to our specifications, most everything on the "edges" was and remains a problem. Some examples...we have been here 4 weeks and do not have a mailbox, our GloFiber cable is still in the grass, we cannot pay our HOA dues because someone didn't let the HOA know we've moved in, our backyard is not being maintained, it's a complete pain to get AudioTronics to come out, etc. Many of these things are not Stateson issues per se, but your partners are pretty awful and it reflects on Stateson and has soured our opinion of your company. Whomever is choosing partners needs to strengthen relationships and make it a priority for these partners to make the experience easier on the customers.

Stateson Homes made our dream of owning our first home come true. My son and I are very happy, especially knowing we had the 100% professional support of Stateson.

The people I worked with Esp. Adam, Tristan, and Todd have been wonderful to work with, accommodating and available even for small questions or concerns.

Easy process, quality work

Everyone has room for improvement. There are some things that make no sense whatsoever in the home we purchased, like the cut out for the refrigerator that results in the door slamming into a corner, a walk in closet that lacks ample shelving for hanging longer items, or the lack of any real storage space inside the home. There were many minor and major issues that resulted in someone not paying attention or thinking things through.

I was very pleased with everyone at Stateson. My project manager, Tristan, was exceptional and did an outstanding job. And then after the first review I had Justin who did an outstanding job as well.

Communication was very good. The diversity of structural options was excellent.

The sales Mgr, Denny, is great

They helped us to make our dream reality

Unwilling to do custom options on townhomes. Flat paint is only option is unacceptable. Not venting or being able to vent a kitchen is unreasonable. My original sales person have wrong answers to many of my questions and told me that we could customize things on the townhome that we could not once we went to make specifications on the surface options.

Everyone that I worked with directly was so professional and kind. Even when there were discrepancies the conversations were focused on resolution and not who was right or wrong. The house is beautiful. Quality work. The development itself is gorgeous.

Everything was very organized and the process was very east to go through.

The quality of build and the helpful and friendly staff!

I am still waiting for a few issues to be addressed by John, but generally, love my house! Had a few quality issues but, hopefully I will improve over time.

Our children are building a home here at this time. I pray their experience is appropriate.

I have recommended a few of my friends contact Stateson when I finally convince them to move to this area.

Easy to work with - kept us informed all the way- responsive to questions-Tristan and Adam were great! Good quality homes built on time!

Excellent to work with, wanting to correct any concerns/issues. Jasen went over everything in detail, intent on making things right. Also considerate of dates & times to arrive. Very pleasant.

Sales Manager

Sales Manager - I worked with Denny Evans on the contract & initial details. He was extremely helpful & a pleasure to work with.

Design Center Consultant

Design Center Consultant - Jade, my Design Center consultant, was so knowledgeable & made good suggestions. She was helpful in every way possible. I thoroughly enjoyed working with her.

Quality product.

Limited ability to customize. Poor selection of fixtures and no flexibility to change out to what a customer wants. and I am pretty sure they lied about some of the electrical stuff.

I love Stateson. They built my villa in Christiansburg and I was very happy with it but decided I wanted a house again so Stateson was the logical choice.

Likely To Recommend

Likely To Recommend - Already own a villa and I’m now building a house. Great company to work with.

Well made house. Complete communication throughout construction. All staff us personable and professional

The entire experience was great. They are customer focused ensuring that the product they receive is as advertised

The lack of communication between the different departments within the company is severally lacking. We had multiple issues with our build. What we had picked for our home in our design meeting, a good portion of the items were not ordered or the wrong products were installed. There is also a sever lack of quality control within the company in regards to making sure the different phases of the build is done correctly. We had multiple studs that were warped and had two that had been charged in a fire installed. The wall that was framed to separate the living room and master bedroom was off. The overall quality of the finishing work was sup pair as well. We have only been in our house for a year and we have had major plumbing issues, siding has fallen off the house, cracked foundation wall, garage not sealed, damaged dry wall installed in garage, missing seal on the outside for the garage door, all of the bathtubs and countertops in the bathrooms have deep scratches in them.