Friendly staff - willing to go the extra mile to assure customer satisfaction! Kelly Russell fielded my request for a special order storm door and made it happen. Great customer service!
Quality Of Workmanship - Jordan is superb! Fantastic attention to detail and very personable.
Process Communication - Really appreciate the text messages keeping me informed on on ordering and delivery of our special order storm door. Thanks Kelly!
The team was very helpful every step of the way, and address any concerns I had with professionalism and efficiency
Very good quality work with a friendly attitude. Yes I would recommend Jordan to anyone as he is quick and efficient and knows what he is doing.
Quality Of Workmanship - Very good.
I found Signature Home Services great to work with
Professionalism - Service Technician - Jordan was professional and great to work with
Feedback - I had the work done the week before the severe cold weather. The week of the weather, they reached out and ask if we needed any assistance that they had emergency crews working for broken pipes etc. I thought that was great
Additional Comments - I was very pleased with the overall experience.
Additional Comments - Jordan is good at what he does, and he’s also hilarious.
The personal service with Signature Home is excellent.
Feedback - I appreciate the personal service I get with Signature Home, and I don’t think there is anything Jordan can’t do!
On time, below quoted cost, cleaned up......excellent
Professional and personal customer service stands out. It felt like communicating with someone I knew vs the normal impersonal. Timely contact and assigned handyman that had expertise in each need. I’ve used this service multiple times.
Feedback - The office staff were pleasant and very professional. Our service technician, Jordan, was always on time and kept us informed throughout our project. We are very pleased with the work done on our home.
Quality Of Workmanship - great Job
Professionalism - Service Technician - On time and very professional i like him
Initial Call - very good
Process Communication - he ex-plain every thank to me
Feedback - I have always did my own repair around the house .But i got old and can't do all the repairs i need to do. It good to know i can get good service from Signature Home Service when i need them.
Additional Comments - I hope I get the same person on my next project
Work was done as committed, at the committed price, quality was top-notch.
I have had the problems that were fixed supposedly fixed in the past. But the issues were never resolved until Jordan worked on them. Fantistic work!
Feedback - Excellent job!
Signature Home Services contractors were all certified, very polite, and provided high quality workmanship.
Additional Comments - Using this company was a GREAT CHOICE!!
I think the cost was a little expensive for the work done.
I am always pleased with the service, but the handyman services are expensive.
Feedback - Great Work. Professional. Friendly. I’d highly recommend!
We had a great experience with Signature. They were professional and I felt comfortable with them in my home .
Quality Of Workmanship - We are very happy with the quality workmanship. Every worker that came in was clearly skilled and gave us confidence.
Professionalism - Service Technician - Absolutely agree
Professionalism - Service Technician - Jordan was amazing...answered all of my questions and got everything done plus more!
Working with Signature HS was a very satisfying experience. Reasonable, transparent, honest price
Super quick response, text and phone notices and follow up. On time. Very pleased.
Quality Of Workmanship - Perfect work.
Professionalism - Service Technician - Absolutely the pinnacle of professionalism. Hard to find these days.
Initial Call - Very easy to engage this firm.
Process Communication - Text, phone, email followup. Perfect.
Feedback - Wish ALL companies worked this well. I hope they treat their people well.
Additional Comments - Great experience. Hard to find professionalism anymore. Hope they treat their employees well, so they stick around.
Feedback - The people from Signature Home Services are very professional with their scheduling and work ethics. They are always on time and with detail, they keep you constantly informed of progress. I have used Signature Home Services in the past and will use them again in the future. I highly recommend this company/service.
Additional Comments - Excellent service!
I will highly recommend your company to my friends and family!
Quality Of Workmanship - The young men were polite and did an excellent job on repair of door frame. I will recommend them to my friends!
Areas Of Satisfaction - The design is amazing and working with Rob on getting the island sized right made a huge difference. We love that the support beam in the ceiling was hidden. It makes the room incredibly open.
Additional Comments - Signature did a great job managing this project through a pandemic. We were really worried when the shutdowns happened that we wouldn't get it done. But they took great care of cleanliness and sanitation along with limiting access to the job site to the minimum number of people. We never felt unsafe or at risk. Given the unprecedented and ever-changing circumstances, we appreciate how they navigated a difficult situation.
The gentleman sent to our home to perform handyman repairs was highly skilled, worked fast, efficiently, and we are totally happy to recommend Signature Home Services We will definitely utilize their services in the future as the need arises.
Professionalism - Service Technician - Our compliments to the service technician !!
Prompt and professional.
Quality Of Workmanship - They did a good job. We had one issue but they were quick to respond and correct the issue.
Initial Call - They sent a picture with a small bio of the individual who would do the job. Nice touch!
Feedback - I used Signature Home Services twice in August and both times from Kelly who took the call to Jordan and another gentlemen who came out I found them to be professional, courteous and on time. Both times they took care of the job I had in a very efficient manner.
Jordan was great to work work with...very knowledgeable.....I'd recommend him.
Quality Of Workmanship - His project with two ursine doors was complicated. His first solution did not work. I called him again, said he needed a new solution, and he found one, and it worked prrefectly...no charge for the second visit.
Feedback - Excellent Work!
Feedback - I plan on making this my go to place whenever I have work I need done around my place or if I get to where I want to do any decorating our remodeling. I would recommend this company to anyone they are great their prices are fair for what they do. Totally professional from the first half to the rep that came out, to all the work that was done.
Feedback - Great guys..work is excellent and they are a pleasure to be around.
Feedback - very pleased with all persons
Austin and his team do a professional and good job....I would like to request him for each further jobs
Additional Comments - Jordan and Austin are pretty awesome:). Also, love the stone foundations for my pergola posts.
Very good service, but quite expensive for the work done
Trustworthy, Professional, Quality of work .. that is just a couple of the things that we absolutely love about Signature Homes.
Additional Comments - I am set up for another appointment with Mr. Jared Maclain. I think that he is first rate.
They were very prompt on setting up appointment. Did a great job on my service.
Additional Comments - Outstanding service and value. Professional, timely, friendly - perfect!
Additional Comments - Signature Home Services has exceeded my expectations! They have been wonderful and I plan on using them in the future.
Scheduling the work and getting estimates was very prompt. They showed up on time and completed the work much to my satisfaction. I have used this service twice and plan to use them again. Glad to have found a company I can rely on and trust.
Quality Of Workmanship - Jordan was amazing. On time and got the job done in record time. Super friendly and helpful. I would request him specifically again when i have a need.
Initial Call - Quick responses and helpful.
Process Communication - They have always been super responsive.
Feedback - Always a positive experience.
The work done was good, but the cost is too expensive. Charging $125 an hour is excessive. Othe handyman services are charging $75 to $85 an hour. Time spent to travel to get parts is at 1/2 the hourly rate.
A little pricey.
Quality Of Workmanship - Jordan did a great job.
Feedback - This was my first time using your company and from the first call to Austin coming to my home on time, everyone was friendly, helpful, and professional. The job was done in record time and to my satisfaction.
Additional Comments - I will be keeping the name of your company in my files and you will be the first that I will call. I could not believe that within one day I was given an appointment time and wonderful young man to do the repair! The lady who took my call was detailed oriented and got back in touch with me in record time as well.
Additional Comments - Jared did a fantastic job with the duct cleaning and was extremely thorough. Would definitely use this handyman service again!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Signature Home Services as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys