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My installer, Alex, left a few things undone - specifically there were out side lights not put back up or connected properly and some were broken, and the electrical fuse box the garage was not rehung. Also, I paid extra to have a shed painted and they did not use primer and paint began to immediat... more
I didn't think that a painting experience could be considered divine until I worked with Erick and his crew. I literally cried tears of joy when they completed my office paint job. It was like I laid my eyes on Michelangelo's Painting of the Sistine Chapel Ceiling. The edges were straight as razo... more
Everyone at Starlight made my home purchase seamless, they were easy to work with and extremely friendly.
Everything was going great until the last issue of the repairs, a bathroom's wallpaper. We have had some communicating problems and the issue hasn't been solved yet, we are still waiting for it to be solved
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GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Shroyer Construction as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys