The value of the product and the installation and issues that may come up are covered up by Champion Windows. There isn't a third party that you have to go through to get any warranty work taken care of.
I was satisfied. I've used them before when they were American Gutters. They did another house the first time and this house the second time. I have been totally satisfied with them. That's why I called them back.
They were very professional. The only problem I had was the three big windows were not the right size when they came in. I had to wait a little bit longer but other than that it was great.
I had a hard time finding someone to do siding work on my home. When I contacted Superior they were very responsive and professional from the start. They were right on schedule with the promised work. The installer, project manager and sales person were all terrific. I am already spreading the word.
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GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Sharp Residential as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys