They were friendly, professional, and prompt. I could not ask for more.
Great work and responsible people.
Safe Harbor did a great job! The owner, Steve, listened to what I wanted and worked with me to make it happen. When I shared a concern, he came out to my home and resolved it right away. It was a very positive experience. I would not hesitate to work with this company again.
Areas Of Satisfaction - Everyone I spoke with were kind and professional.
Installation crew was excellent. Organized, coordinated action, respectful of property, communication with me was effective, friendly and professional.
Areas Of Satisfaction - Siding installation process.
Current Referrals - Not at this time. Have recommended to friends and family.
Recognized Excellence - Marco is excellent crew leader and craftsman. Marco’s wife is outstanding in details (e.g. caulking is work of art).
This company turned a 1960s house into a brand new one.
Areas Of Satisfaction - Dealing with the job foremen inspecting the overall workmanship on a daily basis and their follow-up. Safe Harbor was very good at making workers available to address most all of our concerns involving this project.
Recognized Excellence - I found Leo and Rodrigo to be extremely knowledgeable and both had a keen eye for detail and our sale rep Steve was always available and quick to follow-up with us.
Very satisfied with entire process from meeting with sales to execution of work. Crew was professional and didn’t skimp on details to make a good job. Even threw in a few little extra repairs that I didn’t notice till after completion.
Lead Source - Recommended by previous customer
Areas Of Satisfaction - Overall look is fantastic. Details like the caulking are exceptional. All additional scope such as repair of window trim, painting the front stucco to match the siding, etc. was seamless and well done.
Professional & Organized - They are very organized and professional.
Areas Of Satisfaction - I was most satisfied with my experience as they were very thoughtful in the way they handled my garden. They didn't step on anything and cleaned up debris from all my plants.
Recognized Excellence - I would like to recognize the whole crew, which was really good and worked very hard. They always showed up on time and were pleasant to have around.
Steve was thorough and thoughtful, after getting paid he resolved a misunderstanding with only 1 phone call, rare and refreshing .
Areas Of Satisfaction - Fair price, quality work and satisfaction guaranteed (really).
Lead Source - I researched companies and feel like I got the fairest price with Safe Harbor. I also felt comfortable with Steve's knowledge.
Areas Of Satisfaction - Steve was great to work with. Whenever I had a question, he was always quick to get back with me. Any issues that came up, he took care of them in a timely manner.
Recognized Excellence - It was really nice working with someone so professional as Steve. His son Garrett took care of some things at the end of the project.
I thought it was a very professional and timely job with good quality materials. The stonework turned out looking really nice.
Areas For Improvement - They did not fall short of my expectations.
Recognized Excellence - I would like to recognize Steve Scheffler for his exceptional service.
I called Safe Harbor when a previous contractor had failed to do the job on time for the budget originally agreed. Safe Harbor arrived and within 24 hours provided a solution that was more cost-effective and done in less time with better materials.
Lead Source - I heard about Safe Harbor because they were recommended through other contractors. They have an excellent reputation in the area. Everyone knows them and knows they do quality work.
Areas Of Satisfaction - I was extremely satisfied with the crew, their knowledge, professionalism, and how they worked. They started at dawn and continued till dusk regardless of the weather and cleaned up the job site every day.
Recognized Excellence - Steve was great to work with. Patient and accommodating. Good follow through and communication.
Areas Of Satisfaction - Steve was very responsive and patient to all my questions, color changes, and multiple requests for in person consultation. Steve even responded to late evening texts and early morning calls. He was very accommodating and pleasant to work with.
Additional Comments - We highly recommend Safe Harbor
They were timely and did quality work. They were very friendly and easy to deal with.
Recognized Excellence - The owner Steve was easy to work with.
Areas Of Satisfaction - Their timeliness and the work quality exceeded my expectations.
Was happy with all the work. Only issue was with the gutter replacement and was minor. Painters were especially helpful.
Areas Of Satisfaction - Painting, roofing, and siding work were very well done.
Recognized Excellence - Steve, the owner, worked with us. He was patient and thorough. Good Guy. Good Job.
Additional Comments - Great folks to do your roof!
Recognized Excellence - Steve, Louis and Alex each excel in their respective jobs.
Additional Comments - Steve Sheffler is a great contractor. He was patient and listened to Our ideas and offered helpful suggestions to come up with a solid plan for our metal roofing project.
Recognized Excellence - I would like to recognize Steve and Garrett for exceptional service. They were both fantastic.
Areas For Improvement - They did not fall short in any area. They were great.
Areas Of Satisfaction - They met or exceeded my expectations in all areas. They were really fast, friendly and helpful.
They did a fine job.
Areas Of Satisfaction - I was satisfied with the speed at which they worked was awesome.
Areas For Improvement - They didn't fall short.
Areas Of Satisfaction - The workers were extremely dedicated and quick and they cleaned up very well.
Easy to work with, kept the customer updated, sound work completed on time, followed up, courteous.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Safe Harbor Exteriors as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys