I thought it was a very professional and timely job with good quality materials. The stonework turned out looking really nice.
I called Safe Harbor when a previous contractor had failed to do the job on time for the budget originally agreed. Safe Harbor arrived and within 24 hours provided a solution that was more cost-effective and done in less time with better materials.
They were timely and did quality work. They were very friendly and easy to deal with.
Was happy with all the work. Only issue was with the gutter replacement and was minor. Painters were especially helpful.
Recognized Excellence - I would like to recognize Steve for his exceptional service. He was good about setting the whole thing up and telling me what I needed. He showed me what the possibilities were and got it all together for me without pushing and steering me one way or another, but he gave me all of my options, and I appreciated that.
Recognized Excellence - I would like to recognize Steve and Garrett for exceptional service. They were both fantastic.
Areas For Improvement - They did not fall short in any area. They were great.
Areas Of Satisfaction - They met or exceeded my expectations in all areas. They were really fast, friendly and helpful.
They did a fine job.
Areas Of Satisfaction - I was satisfied with the speed at which they worked was awesome.
Areas Of Satisfaction - The workers were extremely dedicated and quick and they cleaned up very well.
Easy to work with, kept the customer updated, sound work completed on time, followed up, courteous.
Recognized Excellence - Owner called to make sure I was satisfied
Recognized Excellence - Steve and his son are exceptional and great people!
Additional Comments - Great people, great company. I would recommend them to anyone.
Very professional start to finish
Very glad we found Safe Harbor Roofing. They were very pleasant and businesslike to work with, from the opening bid to the final settlement. The workmanship and materials were everything we expected, and they cleaned up the project site perfectly when the job was done. They are definitely trustworthy, and we would recommend them to anyone including our friends.
Recognized Excellence - Both Garrett and Steve were great to work with.
Steve was absolutely wonderful to work with! He was professional and responsive and extremely knowledgeable. The crew that put the roof on was fabulous! I highly recommend Safe Harbor if you are in need of a new roof!
Areas Of Satisfaction - Steve exceeded my expectation in every way. He was wonderful in dealing with the insurance company! Very responsive and extremely patient when it came to payment from the insurance company.
Areas For Improvement - There were no areas that fell short of our expectations. It was the first time we'd ever have a project like this done, and we were not sure what to expect. They were good at keeping us filled in.
Areas Of Satisfaction - I was most satisfied with the communication.
Areas Of Satisfaction - Their promptness, courtesy, and professionalism. They cleaned up everything and you couldn’t tell they were here, except for the new roof.
Areas Of Satisfaction - Wonderful communication and fair , understanding prices.
Areas Of Satisfaction - No pressure to proceed. Has a drop box in door of office to drop off signed documents. Had a sample show room.
Areas Of Satisfaction - I was most satisfied with how quick it was done and how good it looked when it was finished.
Areas Of Satisfaction - The roof was just beautiful. Steve picked the color and he did an excellent job.
They are wonderful people.
Areas Of Satisfaction - I was most satisfied with them knowing what they were talking about.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Safe Harbor Exteriors as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys