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Lauren was very helpful, professional and came through every time I needed her.
Very helpful with good ideas planning my kitchen island
Sooooo happy we chose gene and Lauren to remodel our kitchen. Gene’s craftsmanship was superior and lauren’s Attention to detail was outstanding. They set target dates for equipment to arrive and for work to be done and every goal was met on time and in most cases early. Our neighbors were astounded at the beauty of the work and quality of our cabinets and appliances. Yes, we would highly recommend Rockland interiors.
Lauren went above and beyond and responded to any issues with professionalism and class. Best decision was walking into their showroom.
I would actually give a 10.
Lauren was very helpful, knowledgable, and worked with us through all of our changes.
Areas For Improvement - They didn't fall short, anything I had a question on was addressed and taken care of.
Areas Of Satisfaction - I have used them before, they have such high quality they met all my expectations.
Lead Source - I had some contracting done a few of years ago and you were recommended to us then for cabinetry.
Additional Comments - If I ever need services again I won't hesitate to call you. I was so happy with the service we had a few years ago I wanted to use your company again.
Lauren and Gene are wonderful to work with. I would absolutely recommend them and will definitely use them for future projects. Lauren designed a kitchen of my dreams with staying in my budget. And Gene’s workmanship is fantastic. He was pleasant and trustworthy to have in my home.
Schedule - The cabinets came right on time and Gene stayed right on target with the installation and work in my home,
Communication - They are the first contractors that actually called me back!!! Great people to work with!
Areas Of Satisfaction - They exceeded all of my expectations!!
Lead Source - Through a friend
Current Referrals - Not at this time, but will definitely recommend if asked.
Repeat Business? - Hopefully a bathroom within the next year.
Additional Comments - Again, Lauren is an excellent designer and my cabinets are beautiful. Gene is a great contractor to work with, his craftsman is excellent, easy to have in your home. They are both great people to work with!
Areas Of Satisfaction - Rockland Interiors was a wonderful choice for our new kitchen! From design to delivery we could not be happier! Our space was small and they made the very most of every inch! It is now bright and open with a space for everything!
Areas For Improvement - They could have maybe improved with the paint job. It's ok, but some areas might have needed a little recoat or higher expertise.
Areas Of Satisfaction - They are the strongest in communication, problem-solving, reliability, and keeping to timetable. They helped me through all of the planning and even with the different design ideas.
Lead Source - Through a friend.
Repeat Business? - My next home remodeling project would be our patio in the backyard.
Additional Comments - They are good people and I'd hire them again.
Areas Of Satisfaction - Lauren’s attentiveness and professionalism was beyond our expectations.
Lead Source - Wellborn website. We wanted wellborn cabinets and they provided them.
Lauren and Gene did a great job and the work done was excellent. They communicated well, gave us good advice and helped us make good choices for our projects.
Budget - Rockland Interiors was respectful of our budget and always made sure to make us aware of any additional costs. For example, if we chose a more expensive cabinet or hardware then originally selected, they let us know the cost difference right away. However, having an estimated cost for the outside contractors before the project got started as opposed to right at the point the work needed to be done would have been more helpful for us.
Areas Of Satisfaction - Lauren and Gene were great to work with. They communicated well and always let us know what was going on each step of the way.
Lead Source - Print advertisement
Current Referrals - We would definitely recommend them to friends.
Repeat Business? - We have several more projects for the future; not sure on timing but will definitely be giving Rockland Interiors a call.
Areas Of Satisfaction - My experience was good.
Lead Source - My wife found them.
Repeat Business? - My next remodeling project will be a bathroom sometime in the summer.
Our experience with Rockland Interiors far surpassed our expectations. Lauren's advice and organization combined with Gene's attention to detail made our complete kitchen makeover a very gratifying experience. The end product is beautiful and so functional. Thank you Rockland Interiors!
Areas For Improvement - None!
Areas Of Satisfaction - The complete process of listening to our needs, recommendations, design, great subcontractors, neat and clean work throughout the construction and finish. One subcontractor was so good that he diagnosed and fixed a thirty year old problem that multiple trades people had no success with. Quality work and nice people! You can't ask for more.
Lead Source - Recommendation from a work associate.
Current Referrals - Not at this time but we will readily recommend Rockland Interiors to friends looking for someone to do this type of work.
Repeat Business? - Fortunately, we are done with projects like this for the near future. Rockland Interiors will get the call when we are considering any other remodeling service.
Additional Comments - Thank you for the opportunity to review a business like this that does what they promise so well.
Expertise - Lauren was wonderful. We really had no idea what we wanted in our new kitchen and she came up with several excellent ideas. She also made full use of odd little spots so no space was wasted. Gene was completely thorough in measuring, aligning, and installing. When we were unsure of what choice to make both Lauren and Gene weighed in on the pros and cons of each. Their professional input was invaluable.
Professional & Organized - We found Rockland Interiors to be highly organized and professional. They were a delight to work with as opposed to our feelings on a previous contractor. The contracts were written in a clear and concise fashion and there were no “hidden” surprises.
Schedule - Not only did they adhere to the schedule, they finished early with Gene working Saturdays to ensure we had a working kitchen for Christmas when my mother with dementia was coming over. The kitchen was not just operable but all tile, painting, etc. was complete. They went above and beyond for us.
Budget - Lauren showed us cabinetry of different prices and helped us select designs that kept us within our budget.
Construction Quality - We were extremely satisfied with both quality of materials and workmanship to such a degree we will use them again in the future.
Clean & Safe - At the end of each day all materials were put away and floor was hand swept and cleaned.
Trust - Yes, which is why we will use them to renovate our bathroom.
Likely To Recommend - Most definitely!
Areas Of Satisfaction - We were obviously satisfied with the design and quality of work, but just as importantly we enjoyed a stress free major kitchen renovation. Everyone at Rockland Interiors is so easy to work with.
Lead Source - A friend used them last summer for her kitchen renovation.
Repeat Business? - We will be renovating our master bath hopefully in late 2018.
Areas For Improvement - I would have liked a little more notice as bills came in. This was a first time renovation for us and we felt there were some costs that we weren't able to plan for. The costs were fair, but we just felt that we weren't forewarned quite enough of them as we went along.
Areas Of Satisfaction - I was most satisfied with the professionalism, kindness, and courtesy in everyone involved in the renovation. I was also satisfied with the flexibility in scheduling work time.
Lead Source - I heard about them from a magazine - Publication New City Neighbors.
Additional Comments - Overall, we are very, very satisfied. The project did start a little bit later than we had planned, but also we were informed that they were squeezing us in. So that is certainly understandable. Our job was of a size that they were able to take us a little sooner than they thought. In the end, everything was fine and the project didn't take as long as it should have.
Areas For Improvement - There was a slight slip up with the counter top company. It wasn’t ordered on time and project was delayed over a week.
Areas Of Satisfaction - The design layout and planning the new kitchen.
Lead Source - Through a friend at the paint store.
Current Referrals - Not at this time. We highly recommend them.
Repeat Business? - Bathroom project. We will be in touch at a later date.
Lauren and Gene were both very professional and a pleasure to work with. We very much appreciated that they do not take on multiple projects simultaneously and were able to focus on our project before moving on to the next one. They were both knowledgeable, honest, professional and trustworthy.
Areas For Improvement - They did a great job designing the layout of the cabinets. I would have appreciated more input on design choices (on backsplash, countertops, floors, etc.).
Areas Of Satisfaction - It was great to work with a husband/wife team and not have to be the go-between. They were also extremely trustworthy, honest and professional.
Lead Source - A friend.
Current Referrals - Not at the moment, but would recommend Rockland Interiors to anyone looking.
Repeat Business? - Master Bathroom in the next year or two.
Additional Comments - My only additional comment is that perhaps a different type of material should be used to seal off the rooms to prevent dust/dirt from getting to other parts of the house.
Punchlist - I am waiting on a vent hood to replace mine. Lauren is wonderful to work with.
Areas For Improvement - There were no falling short of our expectations. Lauren is an expert and professional.
Areas Of Satisfaction - The overall layout and design was most satisfying. Lauren made a large kitchen out of our small one.
Lead Source - My contractor, Greg Smith, recommended Rockland Interiors.
Repeat Business? - My next remodel will be the bathroom in 5 years. I will definitely use Lauren again.
Additional Comments - I just want to say "Thank you" to Lauren because she was a pleasure to work with.
Areas Of Satisfaction - I was satisfied with everything.
Lead Source - I heard about Rockland Interiors through a friend.
Additional Comments - They did a very good job and I am very happy.
The Primavera team are consumate professionals and genuinely care about the satisfaction of their customers and the quality of their work. A real pleasure to work with.
Areas Of Satisfaction - Two: 1) support for the ordering process (choices, selections, options) 2) Quality of workmanship.
Lead Source - WOM.
Current Referrals - I have already recommended them to friends and colleagues and will continue to do so.
Repeat Business? - Kitchen, 2018.
Would recommend Rockland Interiors to friends.
Areas For Improvement - Did not fall short, in fact the they went the extra mile.
Areas Of Satisfaction - Design and installation.
Lead Source - From a friend
Current Referrals - Not now
Repeat Business? - Nothing right now.
Areas For Improvement - None
Areas Of Satisfaction - Lauren listen and delivered
Lead Source - Internet
Lead Source - Through my contractor
Current Referrals - Not at this time, but I will refer your business when asked.
Repeat Business? - No more projects planned except the exterior landscaping, etc.
Additional Comments - I found Lauren very patient and thorough, considering we were dealing with a complex and complicated job of designing and creating a whole new kitchen. Lauren has architectural experience as well, which enhanced the process. She is well qualified and also a pleasure to work with!
Rockland Interiors (Lauren) is friendly, knowledgeable, committed to my satisfaction, and resolves issues immediately.
Areas For Improvement - none
Areas Of Satisfaction - Person (Lauren) is why I used rockland Interiors.
Lead Source - I looked it up.
Current Referrals - I recommended them to a home buyer, but never got their name.
Repeat Business? - none
Additional Comments - great working with Rockland Interiors.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Rockland Interiors, Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys