Great job on my basement. I have recommended them to others and would use them again.
Additional Comments - Hire them. They are great.
Areas Of Satisfaction - I was most satisfied with the communication and organization.
Additional Comments - The owner Dan always lived up to his commitments and worked very hard to communicate to assure our satisfaction. Great people working for him. Concerned about end product and customer’s satisfaction, very unique in this business.
Areas For Improvement - Great job ; communication good; adjusted well when we encountered unforeseen problems!
Remodeling a house is a long and stressful project. No matter how good the contractor or company may be, there are going to be issues. Quality aside (although R&R quality is amazing) the most important thing to us was their communication and resolutions on issues. I think that is probably why we enjoyed working with Dan and R&R so much.
Problem Resolution - We had a great relationship with all levels at Riley & Rees and felt very comfortable communicating with everyone.
Dan Lauterbur was great to work with. He was meticulous in his planning, on top of all the details and his team did beautiful work. He was really good at keeping us informed throughout the whole process. Dan kept our project on time and on budget. We love what he did. The transformation of our home was amazing!
Additional Comments - Dan Lauterbur was great to work with. He was meticulous in his planning, on top of all the details and his team did beautiful work. He was really good at keeping us informed throughout the whole process. Dan kept our project on time and on budget. We love what he did. The transformation of our home is amazing!
Owner/Salesperson set expectations of superior quality, budget and schedule in a very upfront, matter of fact manner, and the team followed through with the most awesome outdoor living space, complete with quality/maintenance-free construction, stone fireplace, entertainment center, and attached hot-tub deck.
They are the best!!
They were professional and kept us up to date on the project and the timelines set. We would definitely recommend them to others. Couldn't be happier with the results.
This was our second remodel project with Riley & Rees. We are very pleased with the project and their remodel process. Dan and team are high level professionals that are trustworthy, honest and follow through with their commitments. The quality of work is outstanding. Our project was done on time and in budget. I strongly recommend Riley & Rees and would not hesitate to use them again for future projects.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Riley & Rees Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys