2nd home with Regent Homes. And again, highly satisfied! Their homes are beautiful and have the best products, especially their cabinets and granite from Sims-Lohman.
The quality of the finish was poor. The staining on the stairs are four different shades.
Not in this life time or the next.
Right now it is too soon to know about the follow through on the things that they say they are going to do. It is hard for me to know about the follow-through.
We were treated excellently from beginning to end.
I would recommend Regent Homes to anyone looking to buy a new home in a family-friendly neighborhood.
Everything was done smoothly so far, so it's good. Any issues that need to be fixed--a bunch of little things needed to be fixed got fixed, and it was fine. I submitted six requests, and they all got addressed fast.
Enjoying our home
I was very happy to move into a nice community that was very new.
Love the choices and willing to work with you on design.
I think they are very well built homes.
The process was very challenging, we were still fixing things the day of our closing even though they had all week. The quality of the home, luxury townhome, is nothing luxurious. The quality of items in the house even though it is a lower-priced home in the area, the quality is not there.
Love the home, quality of appliances is marginal, and a few areas of finishing workmanship were poor.
The closing was extremely stressful. I was told things were going to be done and they were not done and they made a lot of promises that they did not keep.
Regent Homes was great to work with
This is my second Regent Home. I was really please with the first and excited to be able to move into this one. While the process itself was pretty smooth since I came in after the drywall was already completed, there were several hiccups I encountered. The Regent team did work to get everything fixed, however several items still were pending at the time of closing.
They had very poor customer service.
Whoever cleaning crew was.......they DIDNT clean. Probably groomed & pulled up lose things & wiped out tub & sinks.Windows were dirty. White dust on all kick boards. Just fyi.
I have had some issues since we moved in. The issues have been with the project manager. I have spoken with the office about the issues this week and we will see what happens from there.
The people that I worked with were really good and very attentive to our needs.
The workmanship of our new home was dipolrable. The flooring doesn't meet the trim. The drywall has dents and nails sticking out. We have a 31" crack in our tub. The granite has chips in it and 1" round chip. The sewer backed up on the first day and the emergency contact we had called on a Friday afternoon at 3 p.m. had a full voicemail. The paint job was terrible. We still have things that are wrong. It's a shame no one took pride in their work. All the light receptacles are not even, they are cockeyed. We have stepped on 30 to 40 staples on the stairwell. We are still finding them. This will be 4 weeks since we've been in the house. The light fixture was falling off the front porch. It has been a horrible experience. We can understand inexpensive materials but no one cared.
Regent Homes LLC was very professional, informative, and high quality.
Regent homes has very good quality. We really like the workmanship of the home. The detail is really good. We like the set up of the home and the space between rooms. The location of the home on the lot is great. We like that there is enough space between the houses. Some other neighborhoods don't leave enough room between the houses and I think that it causes drainage problems.
We are very pleased with the build quality overall. We are not happy with the punch list and the post closing.
Regent Homes has very high-quality homes. We shopped around with the multiple builders in the development that we are in and none of them are as high-quality of a home as Regent Homes.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Regent Homes LLC as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys