Responsive and great customer service. Overall great experience.
I would love to recommend them and tried right after they were finished. Unfortunately the individual I recommended them to, there upstairs neighbor did not have a favorable interaction with R&M.
Due to the rainy weather we were having, my install was delayed, but I was always kept informed as to when they would be back, weather permitting, and I appreciated the open communication and prompt responses.
The installers were clean, efficient, friendly and courteous. Really enjoyed having these guys work on our home.
I was very satisfied with them.
Milgard windows are of a high quality. Yes, Milgard may have quality control issues, but Milgard stands behind their products. With this being said, R & M Windows and Doors was chosen for their professionalism as well as their installation standard. I could have bought the same windows from another installation company and paid a lot less, but I chose R & M Windows and Doors because the installation was very important to me.
R and M Quality Windows and Doors is a professional and very helpful company to work with. They got the work done in a timely manner and they were clean and professional.
Pricing and service were excellent. One of two doors they installed did not operate to my satisfaction initially, so after trying to fix it, they replaced the door. It was clear throughout the process that customer satisfaction is their top priority.
R and M Windows was flexible with my schedule since I work night shift. They were willing to communicate with me over email which works best for me. The workers arrive late on the day of the job, nut they got everything done in under 8hrs and 2 workers short. I was impressed. good work, cleaned up everything well. so far its been about 2 months and everything has been good so far.
We had been shopping for a 40" door which isn't that easy to find. When we did on several occasions at other businesses, it was impossible to complete the purchase. They would drop the ball, product was discontinued and/or no one would get back to us. After, believe it or not, 4 years of shopping on and off for this door, we stopped at R and M. It was so exciting to finally have someone get back to us and stay on top of our need to purchase this door! Outside of a reschedule of installation, all went perfectly well. They purchased the various paints, everything was painted, hardware installed, and door installed. Couldn't be happier with our new door and having R and M seeing that the job got with great communication throughout.
They did a good job and did what they said they were going to do. They communicated well and it was a good experience,
They did an excellent job on the windows and doors, but I had some issues with the front door and as a result it needed to be redone.
They did an excellent job, and I am so happy with their work. Everything looks fantastic!
R & M is an outstanding company - our windows are beautiful and the sliding glass door is amazing! Everything looks so much better than I could have imagined. We almost went with a company that is well advertised, but found R&M and we're soooo happy with their work. They were a good value too, and made a threshold so our family member who uses a wheelchair can get onto the deck much more easily.
I am a property manager here in Newark and R and M Windows has done over 20 jobs all with outstanding results.
Mike is very friendly and answered my questions patiently. The doors were installed on schedule and I would call them again when I need more doors or windows to be installed.
Once again , a job well done. I've gave R&M close to 20 jobs I'm a property manager They aim to please
Excellent workmanship and timeliness.
Excellent workmanship and friendly owners. Easy to work with.
Initial planning and estimates well done. Made good recommendations for what we needed. Team worked together professionally and pleasantly in difficult conditions through the 2 hottest days of the year.
Wonderful to work with. Crew was professional and clean. Windows were installed quickly and efficiently. Great price, beautiful products and no hard sell. I work for a contractor and I know when a company is quality and reputation driven. R&M is the best :)
They are always on time and courteous. They stayed on budget.
I like the 100% guarantee that if something happens to my windows that the company will come out. I am also pleased that they completed the job in one day and I like the results.
R&M did a great job. Our new patio sliding door is just what we wanted. We highly recommend them.
I was most satisfied with the speed of how long it took the installation crew to complete the project. They were willing to come back and address any issues we might of had.
Ron and team did a great job delivering and installing windows. R & M was punctual, courteous, and professional throughout the project.
Overall the project was managed and delivered well.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of R and M Quality Windows and Doors as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys