A very good experience, all around
Understood Needs - John works hard to understand his client and meet his needs. A special talent.
Recognized Excellence - John, the face of the business, is the best.
When the tree fell on our home at night in a rain storm crushing part of the roof in a second floor bedroom and dining area, I had visions of the rebuilding taking four plus months with headaches about materials and getting sub contractors to show up on time. R Craig Lord Construction was the only contractor we wanted to make the house whole again. John Mayer was able to quickly establish a rapport with the insurance company and the work began immediately. The work was completed in eleven instead of the eighteen that I expected!
Great quality work with excellent customer service
Understood Needs - They listed to what we wanted and suggested some ideas that we used and get result better than we thought possible
Recognized Excellence - I would like to recognize Gary, Jeremy, John, and Tsang for their exceptional service!
Additional Comments - I am very happy. I recommend the company. They offer quality craftsmanship and attention to detail.
Design-Build - It cannot be emphasized enough how the design-build process makes the many moving parts of a renovation run smoothly.
Employees & Subcontractors - I feel very confident leaving the house with Craig Lord's carpenters in charge. They are extremely courteous, clean, professional and trustworthy. Most of the subs have worked with Craig Lord for many years and are very familiar with each other's process and are very courteous and professional.
Lead Carpenter - Gary, our lead carpenter, took care of everything!!! I cannot emphasize how easy this makes the process. He coordinates all subs, solves problems, makes sure all aspects of the reno run smoothly and keeps a knowledgeable eye on things to make sure it is done correctly the first time. He also has really good ideas! And he listens.
Additional Comments - Very pleased with quality of work and attention to detail of work
Recognized Excellence - Jim our lead carpenter was skilled and very patient
Additional Comments - All workers and staff were professional, proficient and personable
Recognized Excellence - John Mayer listened to our wants and acted on them. Mike, the lead carpenter, was equally cooperative.
Recognized Excellence - Gary the lead carpenter was exceptional. He worked diligently and was always willing to go the extra mile.
Additional Comments - My kitchen was completed in a timely manner and the work was of a high quality. All the workers from Craig Lord were professional and excellent craftsman.
Recognized Excellence - The entire team! Craig, John and Jim were fabulous! They were the main staff members involved on the project. Inez is a pleasure to deal with on the phone!
Recognized Excellence - Thank you to John for immediately resolving a problem that had resulted from a previous project. Jim did an excellent job with all the work. We truly appreciate all their efforts and attention to detail. RCL does wonderful work and we are very comfortable working with them. I will not hesitate to use them for future projects.
Recognized Excellence - Your people are the best - Carl, Sang, Gary, John - those are the ones we know by name anyway. If we do more on the house, they are the team we want.
Recognized Excellence - Mike Payne did a great job managing the project and overseeing subcontractors. He also works with a careful attention to detail and effort to make the final product the best it can be.
Recognized Excellence - Michael & Carl navigated us through the project beautifully .
Recognized Excellence - Mike Payne and Craig Lord both did a wonderful job. Also, I'd like to give a shout out to Sing! Amazing attention to detail! Everyone on the job was really great!
Additional Comments - I am highly satisfied with this company and I would highly recommend them to anybody. I couldn't be more pleased with how professional they were. They are the best and I am highly satisfied with the end product.
Recognized Excellence - The entire team was outstanding, but our lead carpenter, Jim, was particularly exceptional. We had full confidence knowing that he would be on site all day, every day.
Recognized Excellence - I would like to recognize Jim, our lead carpenter. He was absolutely amazing. He was the best. He was in our house full time throughout the project. I felt extremely confident knowing he was there. I would have him back in a heartbeat. I cannot say enough good things about him.
Value - Exceptional work and an outstanding finished project.
Additional Comments - Outstanding company with a very professional and knowledgeable staff. Treat your house as if it were their own. Employ only the best sub's. Would highly recommend to anyone looking to have a project done RIGHT!
Additional Comments - Any renovation can be disruptive to a home. R. Craig Lord Const. Co. Inc. understands that and provides the work with professionalism and respect for the customer and their property.But first, with any renovation the question is, "Who do you trust?" Beyond the beautiful work they do, we appreciate the character of the company. We find them to be honest and totally trustworthy. For us that is a primary consideration.
Additional Comments - Excellent experience! Would absolutely contract their services again. The quality of the work and the professionalism of their staff was exceptional.
Additional Comments - We really enjoy working with R.Craig LordAnd believe they take pride in their work!They are about making their clients happy.
Lead Carpenter - I cannot emphasize enough how easy our lead carpenter, Gary, made this project. It was large and complicated in scope and he handled every aspect perfectly. Having a lead carpenter to coordinate vendors and subs is a wonderful business model. I wish all contractors conducted their business this way.
Lead Source - R. Craig Lord Construction has a reputation around town for doing great work while being professional and trustworthy. We always admired a kitchen they did for our friends and these reasons contributed mightily to our decision to employ them.
Recognized Excellence - Everyone at Craig Lord is a consummate professional but I have to give special recognition to Gary, our lead carpenter who is one of the most capable people I've ever worked with. He goes above and beyond to keep the project moving along and his talent, knowledge and experience have resulted in a beautiful and practical renovation. He never forgets a single detail, his follow up is flawless and his suggestions are well thought out and are always spot on. Not many people can say a home renovation project was fun but he made it so! I look forward to working with him on our next project.I'd also like to recognize Sang for all his hard work and talent as a carpenter. It's obvious he likes to do things the right way and he was a great asset to our project. Lastly, I'd like to recognize John whose enthusiasm and maturity are a testament to Craig Lord's dedication to hiring the best.
Additional Comments - We are very pleased with how the projects have come out. Great job!
Recognized Excellence - All involved deserve the highest marks!
Additional Comments - Overall I was very happy with the job and are enjoying using the new bathroom.
Recognized Excellence - All of Craig's workers and associates are a pleasure to deal with.
Additional Comments - Craig has done multiple projects for us over the past 20 years: All First Rate
Recognized Excellence - We think that everyone at R. Craig Lord Construction Co. provides exceptional service, from Ines, the office manager, to the lead carpenters, to Craig and Michael. All of the lead carpenters, Gary, Mike and Carl, have worked on projects for us; they are extremely talented craftsmen and their attention to detail is amazing. They do everything they can to make the remodeling experience as easy as possible for the homeowner.
Additional Comments - Always a pleasure to have R. Craig Lord Construction Co.work on a project for us.
Recognized Excellence - Gary, the lead carpenter, worked through many detail issues achieving excellent results.
Recognized Excellence - Carl and Sang. Both meticulous, courteous and highly professionaln
Punchlist - There was no punchlist because the foreman was on top of everything.
Recognized Excellence - The foreman Gary did an exceptional job. He was very nice to work with.
Recognized Excellence - I would like to recognize Craig for his exceptional service. I appreciate that he came out several times to make sure that job was done well.
Additional Comments - R. Craig Lord Construction Co. was a pleasure to work with.
Lead Source - Past customer. R. Craig Lord Construction Co. has completed several projects for us and we've always been extremely satisfied.
Recognized Excellence - Michael Pagano---he always keeps me informed of what decisions I need to make next and is extremely informed about all aspects of each project. And the lead carpenter on each remodeling project always keeps us apprised of the progress of the job.
Improvement Suggestion - no suggestions. The company just seems to keep getting better and better.
Additional Comments - Craig's company has done several jobs for us, and at this point, I can't imagine using any other construction company.
Additional Comments - His team really is the best in this area.
Recognized Excellence - Alberto did a great job resolving some follow-up issues on my kitchen renovation. He was courteous, competent and professional with a high level of concern for effectiveness.
Recognized Excellence - Gary, our lead Lead Carpenter, was excellent and so was his helper, Davey.
Recognized Excellence - Craig, Gary and MIke were all exceptional in their performance. Remington Painting also did a very good job,
Additional Comments - RCL Co. did an exceptional job - on time, paid extraordinary attention to detail and came through in every aspect. My best experience with a contractor, bar none
Recognized Excellence - Gary was great.
Lead Carpenter - Mike Payne went above and beyond. I would gladly have him working in my house anytime. He saw to our needs and made sure we were absolutely happy with each step of the process.
Lead Carpenter - It was very helpful & less stressful to be able to deal with one main person throughout the project.
Recognized Excellence - Our Lead Carpenter, Gary Wuchter was a pleasure to work with. His expertise in all areas of construction helped us to make many of the endless decisions that were required during our project. He also worked very well coordinating things with our designer, Jodi Swanholm, who has been extremely helpful as well.
Additional Comments - Everyone is extremely professional and dependable. I had no doubt the work would be perfect and my kitchen would be "move-in" ready when we got home.
Recognized Excellence - Mike was our lead carpenter. He was punctual and kept us up to date about the progress of the project. We were really happy with his work ethic.
Employees & Subcontractors - They are some of the best craftsmen in the area! Supurb contractors!
Clean & Safe - This is probably one of the things that I like the best about working with them. They keep an immaculate job site.
Recognized Excellence - Craig runs an amazing business. He has unbelievable relationship with his subcontractors.Mike Payne was our supervisor. He did an amazing job! They helped us fix the water damage from hurricane Irene. They have the highest quality of construction! They are not the lowest price, but I believe that you get what you pay for! It is an amazing experience! Really nice quality and value.
Improvement Suggestion - Staff were attentive and professional throughout the process. We liked that they are also involved with community programs, like Urban Promise and MEND.
Design-Build - We used R. Craig Lord for the build process, and had an interior designer make the design. However, RCL did help very much in discerning what was possible, what wasn't, and how different things could be done.
Recognized Excellence - Alberto and Dave were both phenomenal people to work with. Very personable, very talented, very good with me and my children. I felt 100% comfortable with them in my home and 100% confident that they knew what they were doing. They were A+ workers.
Additional Comments - Overall, our experience with Craig, Anthony and all of the carpenters and workers involved was fantastic. We would highly recommend this company to anyone that needed remodeling/building done on their home. They run a class act operation! We can't thank them enough for giving us such a fabulous and functional space!
Recognized Excellence - Everyone employed by Craig is courteous, professional and really good at what they do! A+ all the way around!
Additional Comments - R. Craig Lord company did an outstanding job. We are very pleased and will be using them again.
Recognized Excellence - The job foreman who worked on out job was exceptional. We had daily contact which kept the job moving smoothly and kept me on track as well. The overall experience was the best it could be and we are enjoying the final product immensely!
Additional Comments - Everything was excellent!
Additional Comments - The job looks great.
Additional Comments - The foreman on the job, Mike Paine, was fantastic.
Recognized Excellence - MIke Payne is fantastic--warm, caring, seems like he became part of the family. After a very long project in our home, we wree actually sorry to see it end--everyone missed the guys, all of whom were great.
Easier Than Expected - It has always been a great experience!
Areas Of Satisfaction - They were very efficient. They kept my house spotless. They really had thought and consideration in my house and got the job done in a fast amount of time.
Recognized Excellence - Don did a great job.
Areas Of Satisfaction - I was most satisfied with the crew's cleanliness and unobtrusiveness. They were almost invisible, yet they got the job done.
Additional Comments - Craig and his group made the process a great experience. When we left the house in the morning, we never worried. It was exciting to return at the end of the day to see the results.We hope to use Craig Lord in the future to work on the rest of the house!
Recognized Excellence - entire staff was great
Areas Of Satisfaction - Entire experience was positive
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of R. Craig Lord Construction Co., Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys