We could not be happier with our windows and the Quality Exteriors personnel. The windows have cut down tremendously on dust in the house as well as cold air. They are very energy efficient. From our salesman to the installers, they were always considerate and professional. I highly recommend them.
Our windows look great but that is as far as they go. They leak air, whistle, let dirt and noise walk right in. We have discussed this with more then one employee when they came to replace broken glass panes. Each of them said they would get with their pros when they returned to the shop and get back to us. Hasn't happened yet. The last person we discussed this with was Mike Beasley. He stated the windows should have been sealed with foam when put in then calked. I would bet money they were never sealed with foam because I was here the entire time they were installing the windows and there was not enough time or attention spent on each window to do that much detail. They have been calked. Mr. Beasley stated the only way they could know it the foam had been put in was to take one of the windows out and check it but it seems they are unwilling to do this.
Quality Exteriors did a wonderful job of updating my home. We are very pleased with the results. The workmen were skilled and timely. Everyone was very polite.
I have been totally satisfied every time we've talked to Quality Exteriors Home Improvements. It is great.
Likely To Recommend - We already have recommended Quality Exteriors Home Improvements to two people. I have been totally satisfied every time we've talked to Quality Exteriors Home Improvements. It is great.
Areas For Improvement - Quality Exteriors Home Improvements did not fall short of any expectations at all.
Recognized Excellence - I would like to recognize Mike Beasley for his exceptional service.
Recognized Excellence - Everybody did a wonderful job. The crews were great and the person that called to begin with was also great.
They did excellent work and I would recommended them any time.
Areas Of Satisfaction - They met or exceeded my expectations. The quality of the finished product is great.
It was a very professional and efficient job. They were a good group of people, including the installers and David.
Areas Of Satisfaction - I was satisfied with all of it.
Recognized Excellence - I would like to recognize the window installer who also put up the trim on the fascia. I would also like to recognize David Karvas.
Areas Of Satisfaction - I was satisfied with the quality of the materials and the people.
Recognized Excellence - I would like to recognize Jeff, my installer, and Kyle, the owner.
I was very pleased. The quality was excellent and I have already recommended them to others.
Areas Of Satisfaction - I was satisfied by the honesty that the salesman showed, the professional quality that the workman showed, and the care that they gave to the job.
Areas Of Satisfaction - Quality Exteriors Home Improvements did a great job. They did everything they said they would do. It looks nice, they completed the work in a timely manner and I though it was a good value.
Recognized Excellence - I though they all did a good job, the installer and the salesman/ Mike Beasley.
Areas Of Satisfaction - They were quite determined to do a good job, and made sure to finish what they started.
We were completely satisfied with Quality Exteriors Home Improvements. It was a great experience.
Likely To Recommend - I already have recommended them to a friend. We were completely satisfied with Quality Exteriors Home Improvements. It was a great experience.
Areas Of Satisfaction - I was most satisfied with Quality Exteriors Home Improvements because of the people. Everyone was very professional and friendly.
Recognized Excellence - I think everyone did a good job. We feel like we made a friend with our salesperson.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Quality Exteriors Home Improvements as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys