Once we had the service scheduled the technician was very timely and did excellent work.
If I have a friend who is in a similar situation I would recommend them. Especially the guy I worked with. He gave a lot of good info.
I am likely to recommend PuroClean Restoration Specialists of Frisco because they worked very hard and were very courteous and considerate.
The Frisco PuroClean Restoration team is amazing - so professional, knowledgeable, courteous, compassionate and incredible in their clean up!!
We had a hot water leak inside a bathroom wall. After the plumber took care of the leak, we had Puro Clean out to do extensive restoration work in the bathroom, adjoining closet, and attic directly above. Puro Clean technicians removed water-soaked drywall, insulation, bath tile, plywood, and other materials over a nine-day period. During the entire time, they had the area secured in plastic sheeting and used negative pressure to prevent the mold spores from spreading elsewhere in our house. The techs were appropriately dressed and masked and wore covers over their shoes. They also laid butcher paper and taped it down from the front door to the work area. We were very impressed with their professionalism during the entire project.
Excellent service, excellent follow up, and excellent professionalism.
The guy that came out was very professional and honest. He walked me through the process before the work even began.
I wouldn't use any other company. They were phenomenal.
PuroClean got the job done. They were very professional and their customer service was great as well.
I like PuroClean, they do great work!
PuroClean sends a representative with amazing promptness. The representative does the work and checks on the progress regularly.
PuroClean Restoration Specialists of Frisco responded quickly after my house flooded. The company's work met my expectations.
They delivered on everything that they said they would. It was an amazing experience, in a really horrendous situation. They were great at taking care of things.
PuroClean Restoration Specialists of Frisco did an awesome job for our damaged property. They did everything as expected and better. No complaint.
They were quick and my need was urgent. They really came quickly and took care of it. It was the best thing I experienced with Puroclean.
They were really professional and finished everything in a timely manner.
They were very professional and explained the issue very well. We worked with Ryan Boomer. We had a pipe burst which caused a flood on the second story. They were so great throughout the wreck of a process!
The work they did was great and they were always on time, above the standard and our expectations.
They were incredibly responsive and highly professional. We are very satisfied with their services as they were neat and did wonderful work.
Great service and great people
They responded very quickly. They provided a good explanation of their services and were very helpful and knowledgeable.
PuroClean Restoration Specialists of Frisco was very friendly and helpful!
PuroClean is above and beyond professional in every respect, everyone who did work and every work were all avove and beyond expectations. I HIGHLY recommend them!
They were at my home within the hour after my flood. They were very professional and kept me well informed.
Recognized Excellence - I would like to recognize Sean Butler for his exceptional service.
Areas Of Satisfaction - They exceeded all of my expectations.
PuroClean was able to describe what was going to happen throughout the process and walk me through it so that I could get the best service possible.
A very respectable group of men. They responded very quickly. They made and met their appointment times. They addressed my questions and concerns very quickly and informatively. I was treated respectfully and never felt intimidated by asking many questions about what they were doing. They cleaned up everything they had to expose to get their job completed. They even dealt directly with the insurance company.
PuroClean Restoration Specialists were timely and the quality of work and materials were great.
Brian was very helpful. I would recommend anyone toPuroClean Restoration Specialists.
PuroClean Restoration Specialists did a great job on everything.
They were professional and courteous.
PuroClean Restoration Specialists was fast, professional, and did complete work. No issues whatsoever.
They did a good job for us. It wasn't without some delays, but I'd use them again.
Their customer service is really good, but their machines kept cutting out, and I had to keep restarting their machines during the entire 72-hour process it took to dry out the home. That was a little annoying, but other than that it was fine. Overall, I would give them a B-. They didn't really do anything besides set up the machines and leave.
Just did an overall good job. They were courteous. They were good. I'd give them an A. I'd recommend them.
PuroClean did some clean-up last year. They came in on the weekend when we were really needing some help. They came pretty quickly, they seemed to know what they were doing, and set up everything that we needed, and dried everything up that we needed. I would grade them A+. I think we’ve already recommended them.
I worked fine with them. They did water damage remediation, and mold remediation, but mostly the water. They get a B.
It was very positive. I was hysterical, and they were very nice at calming me down. I'd give them an A+. I would recommend them.
I'd give them an A.
I'd give them a C for average.
The guy was very knowledgeable, very helpful, and just very nice. He kept me in the loop about what was going on and what would happen. For the overall experience, I'd give them an A+.
It was actually real nice. They were very caring, very courteous, they did the work, and it was very clean. They get an A+.
PuroClean was very good, really fast, and professional. I liked that they were fast and seem to communicate very well. I would grade them A.
It was really good. They were on time, and we really liked the whole experience. I'd grade them A+.
It was a very bad situation, and they got stuck in the middle of it. They fixed a very bad situation. They did excellent work, I had no complaints, and I have recommended them.
They were professional, they explained the entire process very thoroughly, and all of the legal ramifications of mold remediation so I got comfortable with what they were doing and why. They get an A.
PuroClean showed up when they said they would, which is huge, and they cleaned up after themselves. The work was done well. They did A+ work.
PuroClean was very honest. They were very clean, and they explained everything they were going to do. I’d rate them A+.
It was good. I liked all of it.
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When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of PuroClean Restoration Specialists of Frisco as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys