I definitely recommend Properly Damage & Restoration! This company does excellent work and is very professional. They care about their customers and will make your home look beautiful and better than before. I will definitely use them if I ever have water damage again

They are fast, attentive, stayed true to my needs, and really helped me out when I was in a time of need. I will greatly advocate anything I can for them. I would recommend them first to anyone in a similar situation.

They are a very detailed and solid company. Their focus is getting the job done right. I would recommend to anyone.

If you want a professional job done Property Damage Restoration is the way to go.

Totally professional. Would recommend Gerald and his team for any task!

Water Remediation in Cypress, TX

very professional techs came to my home & introduced themselves. they wore Property Damage Restoration uniforms. they completed their work in a timely professional manner and to my satisfaction. they cleaned up afterward.

Upon finding my home flooding, called my plumber who recommended Property
Damage Restoration to come to evaluate the damage. In Less than 2 hours, and also before my plumber, Property Damage Restoration arrived
with with more equipment than I could imagine. I met the manager, Jodi Giblin. She said her crew were ready to help. I asked what she wanted me to do. She asked me to stand aside and her crew went to work. They had dozens of fans on and mops drying the floors. They started to remove about 2 1/2 ft to 3 ft of sheet rock from the walls and loading and removing the trash into dumpsters to be hauled away. My plumber has
used Property Damage Restoration for many years and highly recommended them. I'm very pleased with their professionalism. We still have a lot of work to do. I feel more confident all the time.

There were a few questionable decisions they were wanting to do and wanted to rip out things that did not need to get ripped out. We got it resolved.

Property Damage Restoration was professional and detailed and they kept the rest of my home clean while working on the house.

Jody is great to work with.

I think they tore up things that didn't need to be torn up in my house, and it just left more of a problem when people came to fix it. I feel like they did that because they wanted the job to fix it.

It was all really a great experience. However, the communication from the project manager can improve.

I was very happy with their work. They kept their word on everything they told me.

I recommend Property Damage Restoration because they provided excellent service and they took care of my situation with detail and effectiveness.

It is taking an extended amount of time to get repairs done.

I think it was overpriced. I paid them for water remediation, and they overcharged me for what they did. They tore out sheetrock and didn't put it back together. The quote wasn't very transparent on what it included. I had another company quote the same job for the same price, but they were going to reset the property back to the same state it was in.

They did a great job.

Quality Of Workmanship

Quality Of Workmanship - The quality of the work in the end met my satisfaction.

Problem Resolution

Problem Resolution - They were a plus with addressing issues and resolving problems.

Design

Design - The design of my project was perfect.

Recognized Excellence

Recognized Excellence - I would like to recognize Shawn and Jody. Those were the two key people I worked with.

Areas Of Satisfaction

Areas Of Satisfaction - They met or exceeded my expectations, even though I said they overstated, as they exceeded with the restoration job. It was excellent. What they omitted, and what they accommodated, it was just that they care about my husband with cancer. They were very conscientious about making sure we were satisfied. The big takeaway was to make sure the job was done right and to our satisfaction.

Additional Comments

Additional Comments - I would highly recommend them to any customer for their exception work. They are good people and make you feel like they care about you, especially with Covid.

They did a good job.

Property Damage Restoration is great at everything they do. They have done a wonderful job as the plane was put in the 23rd of July. They were here two weeks ago to install the cabinet in the bathroom and paint.
All I'm waiting on is the granit countertop for the bathroom and the sink. It's been two weeks and that's lengthy. Time is my only hesitation with Property Damage Restoration. The workers are great and polite. It could take forever to get restoration. As far as mitigation, it got done right away.

I was satisfied because they have great communication ad it is at a convenient location.

Very professional, everything happened in a timely fashion and if I had to use them again I would.

They were really quick to respond. They were also very thorough and communicated very well

They did a very good job from the start. We ran into some issues with the subcontractor but they got the work completed in a satisfactory manner.

They met my expectations in all areas.

I love the customer service. The first time we called we went back to our home on Thanksgiving and our house was flooded. I called because a friend referred me and they showed up the very next day during the holidays. I really appreciated how they responded and fought for me. They were able to get my house back. I can't speak any more highly of them.

They were okay but it was the people they sent later I had an issue with. I couldn't understand them because no one spoke English.

This company is very responsive, caring, knowledgeable and show excellent work ethics. They work to please the homeowner to the best of their ability and that's a quality in a company that I admire.

They took too long to finish the project.

I was unhappy with the equipment because some of the machines weren't working. The bill was higher than I thought it should be.

Did an excellent job in a timely, professional and efficient manner

Property Damage Restoration was rapid to respond to our needs. The company was very professional, friendly and responsive. Property Damage Restoration did an excellent and thorough job. I will always use Property Damage Restoration when I need water restoration done.

They were very punctual and professional. They cleaned up very well after they finished the job.

Everyone was very friendly and informative. They let me know when they were coming. All of them were very nice, and they were on time. Jimmy was the head guy, and I would also like to recognize Ryan, Andrew, Mark, and George.

They broke an item during my service, and they did not offer to repair it.

You have to carefully read the contract. I have no idea how long the project is going to take.