Overall, we had a very positive experience with Pioneer Craftsmen throughout our large renovation project. We are very pleased with the end results and feel that things went quite smoothly along the way. We were most impressed with the organization, professionalism, reliablilty, accountabliity and high quality of craftmenship. We will certainly recommend Pioneer Craftsmen to others and will consider Pioneer for any future projects.
This is the second time I have used Pioneer for a major renovation to my house. In depth consultations were conducted to design and plan all aspects of the renovation followed by a detailed project plan and cost estimate. I was updated and kept informed through out the process. Pioneer’s “craftsmen” (there was one woman!) were on site everyday, working and making progress on the renovation project.
I've had the best renovation experience ever with Pioneer Craftsmen Ltd.
We did our first project with Pioneer 20 years ago and have gone onto work with them for several more since. Why? because we found company that operates with integrity and honesty. The staff, is congenial, polite and responsive making for a successful project and a wonderful experience.
I have nothing but the highest praise for the professionalism and workmanship of the Pioneer Craftsmen crew. I had used their services many years ago so I knew I was dealing with an exceptional company. Under Jamie’s leadership, his highly skilled tradesmen, and Jennifer’s valuable assistance in designing and helping me choose the materials and products for my new kitchen renovation, I now have a truly amazing and functional kitchen.
They did quality work and we have used them more than once. They are great.
The entire team was great to work with. From the beginning of the process to substantial completion. Everyone was professional, courteous timely and ensured that the job was done right.
Polite, on time, communicative
They were great to work with. We felt like they really listened to us and met all of our needs throughout the entire process.
They were professional and organized.
I am very glad I chose Pioneer for my home renovation projects!
Yes, I would recommend Pioneer. While the cost was higher than expected the quality of their work was outstanding.
We have used Pioneer twice and were extremely happy both times. Everyone was a great help through the entire process and we were always kept In the loop. Even the sub contractors had the same customer first mindset
We were very satisfied with the entire process, and love the renovations done to our house.
Quality of work, personnel, communication, follow-up,all outstanding
I felt like I was important to them and that all my thoughts/concerns were paid attention to. I felt listened to.
We have referred many of our friends to Pioneer always highlighting the high quality of the design aesthetic, the workmanship and the customer service.
This was our second experience with Pioneer and I would definitely call on them again if I had another project to do. It all went very smoothly and looks great. I'm really pleased.
We looked at the resale market and couldn't find anything that offered location, value and the esthetics we were after. Instead, we decided to reinvest in our existing home of 15 years because we love the location and completely modernize it. It was a large project spanning 3 1/2 months. The team at Pioneer Craftsmen delivered our vision and actively contributed to making it even better than we had imagined. We have fallen in love with our home all over again. I would highly recommend Pioneer Craftsmen. The details matter to them!
Pioneer Craftsmen Ltd was exceptional to work with. They stayed on budget, finished on time, provided superior design, craftsmanship and assistance through the whole process. At first we thought the cost seemed high but after getting two other quotes we realized they were in the same range. What really surprised us was that when the work was being done, all the little extras, or quality grade accents, where included. We were blown away. Pioneer Craftsmen Ltd exceeded our expectation and we highly recommend them.
We were very pleased with Pioneer. We felt they were polite, respectful and we trusted them in our home. Their work was excellent. There were minor issues causing a delay in our project, but they worked really hard at getting back on track. I would highly recommend them and I would use them again.
I was most impressed when Paul presented us with 3 options of floor plans before we had even signed on with them. In the planning and suggestions of fixtures there was evidence of minimizing excess expense. Jenn was very helpful with choosing fixtures, colours, patterns etc.-quickly honed in on my “taste” and suggested accordingly; Mike was great-communicated daily, kept things on track, was highly skilled and just this addalways cleaned up. The trades were all polite and efficient Kevin(plumber)in particular spent a great deal of time making sure everything was “just so”. George was in and out overseeing and helping as necessary. All done in a timely manner except for one add-on detail midway through project. Would definitely recommend the Pioneer family for renovations
Jamie, George, Mike and the others from Pioneer were amazing to work with. They are very professional in their approach. They are aware of all current building codes and will make sure your home is safe. They will also be honest with your design ideas and will offer advice if requested to make it look better - we asked - they offered - we were glad we asked. I would highly recommend Pioneer Craftsmen. They truly are current day craftsmen.
We repeatedly and consistently use Pioneer for all our renovation needs. They have always been courteous, worked around our schedule and needs, been efficient, and done beautiful and quality work in our home on time. We recommend them all the time and so do our friends!!
This was the second time we relied on Pioneer Craftsmen to complete a renovation project at our home, which is a testament to the quality of their work. We would not hesitate to trust their craftsmanship for any future projects.
Areas Of Satisfaction - We were very satisfied with the project from start to finish. They were very professional and friendly. Everyone kept us in the loop and adapted to our busy family.
Remodeling Concerns - The only real concern was the mess and keeping our boys and dog out of it. But they cleaned up everyday and made sure stuff was safe and secure at the end if the day for our boys and Zoe.
Why You Chose Us - They seemed professional and provided good quality design and products.
Additional Comments - Big thanks to Paul, Brian and Lee. They made everything go pretty much seamlessly. Thanks to Paul for all the design help. Big, big thanks to Lee who was there everyday making sure everything was done well and on time. Also, Zoe our "big scary watch" dog would like to say thanks for all the attention she received. She already misses everyone
Areas For Improvement - Exceeded in every regard
Areas Of Satisfaction - Thank you for such professional service. We couldn't be happier!
Recognized Excellence - Mike Sullivan made us feel secure and was flexible about our family situation
Lead Source(s) - Word of mouth
Additional Comments - Thank you so much for running a reliable and professional business. We could not be happier with our result!
Areas Of Satisfaction - Ed and his crew were extremely respectful and reliable. They did amazing works. Thanks Ed
Recognized Excellence - Ed, lee, Matt, guy ! Great job
Remodeling Concerns - Time line, cleanliness and over all look. Ed made sure we had no worries
Areas For Improvement - Our expectations were completely met.
Areas Of Satisfaction - We were extremely satisfied with the quick action and resolve to any problems that came up.
Recognized Excellence - Paul for his help with product selection and design ideas.Ben for keeping the project moving along.Ed for taking over for Ben and dealing with all the last minute things that came upJoel for his amazing walnut feature wall that he built
Why You Chose Us - Professional and reliable.
Additional Comments - Thanks to everyone who worked on our kitchen project. The end result was beautiful.
Areas For Improvement - Expectations met and with our input and suggestions from everyone involved surpassed. We are thrilled.
Areas Of Satisfaction - From the moment we walked in Pioneer's door with an idea we felt we were their priority. Jamie's initial home visit, Jamie and Jen presenting an initial design concept, Jen taking us to numerous locations to scope out finishing details and offering design expertise, meeting our Project Manager Brian and Lead Carpenter Mark. Can't say enough about the hard work and dedication shown by Mark and his sense of humour helped as well. Actually all the trades and staff encountered were personable and knowledgeable.
Recognized Excellence - Having said everyone we met made us feel we were their priority, our time spent with Jen and Mark made our experience "unforgettable" in a good way.
Why You Chose Us - When we had our first meeting we felt good about what we saw/heard and how everyone from Jamie down worked together and handled themselves.
Additional Comments - If we ever consider additional renovations we will contact Pioneer.
Areas Of Satisfaction - Jenn is very friendly and bubbly. She got a very good sense of what we liked, and picked out a range of flooring, tile, colours that we liked, without our explicitly telling her exactly what we wanted. It was uncanny how we brought a flooring sample with us and it was almost the exact flooring sample she picked out for us. Zack explained every process thoroughly. He emailed us several times to say that he would like to meet with us to discuss progress if we wanted. Whenever we came over to our house, Nathan stopped working and explained things to us, and answered questions. He never gave us the impression that we were imposing or that we were preventing him from getting his work done. We even tried to stop by at times that we thought he wouldn't be there, but he was there until 7 and on weekends sometimes.
Recognized Excellence - All three - Jenn, Zack, Nathan. They seem to be good at reading people's personalities and tastes, likes and dislikes. Nathan did repairs/extra work in the house that would just make things better, probably knowing that we wouldn't mind his doing something a little extra even though it wasn't part of the official renovation. Zack gave us the perfect "thank you for your business" gift card (Lee Valley!!). Jenn gave a couple of instructions to the workers during the renovation that would make a better finished product.
Lead Source(s) - Length of time in the business, reputation.Style of work was more modern than other companies.
Why You Chose Us - Zack was thorough in his explanation of the scope of work. He explained that one of the strong points was that Pioneer was on-time and on-budget.
Additional Comments - Thanks for making our home beautiful!
Areas For Improvement - Pioneer continually exceeded my expectations.
Areas Of Satisfaction - Pioneer consistently impressed me with their meticulous attention to detail.
Recognized Excellence - Paul, Jennifer, Nathan, Mike, Kevin: Well done crew, thank you. Mike you consistently listened to us and had our best interests on your radar. You never failed to provide solid, professional advice.
Lead Source(s) - Pioneer provided excellent service refurbishing our daughter's bathroom.
Recognized Excellence - Paul and Grant helped us achieve the renovation of our dreams
Lead Source(s) - Our research for Quality renovation specialists lead us to Pioneer Craftsmen
Additional Comments - Thank you to the entire team at Pioneer Craftsmen for helping us make our house into the home that we dreamed it could be
Likely To Recommend - Already have and will continue to do so!
Areas Of Satisfaction - In no particular order:- Dedication to finishing every job to the highest possible standard.- Schedule and original quote were reasonable and adhered to.- The efforts made to make our lives easier and as mess-free as possible during the work.- Communications were prompt, clear and informative.- How our thoughts about what we wanted to achieve with the renovations were consistently remembered and taken into account during the design process.- We chose to work with you because you inspired trust that the job would be done well. For us, a lot of the stress in such a job would be in picking out which companies to go to for good quality materials, fixtures and cabinetry and who to have do the work. Having you choose or recommend those for us made the experience enjoyable rather than stressful.Quite simply, I haven't felt so well looked-after in a long time!
Recognized Excellence - Jen was great at narrowing the wide choices of tile, counter top etc. into something manageable we could discuss at home, while keeping in mind budgetary concerns and other practical issues that were important to us. This made making decisions very quick and easy.She was also very accomodating of the requirements of our two little children, who had to come along to all the selections.Mike Sullivan for going above and beyond every day he was here, for his attention to detail, and dedication to getting everything done right. He cemented the good feeling I had about the company and turned it into absolute trust that he would see us right. He was wonderful with the kids and, although he never said anything about it, I noted and appreciated that he did what he could to avoid noisy work during nap time. Communication was great. Personable and very considerate, he made what could have been a difficult time fun.
Why You Chose Us - I got a good feeling from the initial phone calls. This was only improved on by the visit to our home where, within 10 minutes, Jamie was pointing out things to me about my new house that were not noted during a 4 hour home inspection. During that visit it was clear the company was dedicated to quality work but were also friendly and accessible.I had a few other companies on my list to call but didn't.
Areas For Improvement - They didn't.
Remodeling Concerns - Paul listened to what we wanted and then he made it happen! He was always available to go over something again or meet us somewhere again so that we all understood what was going to happen.We loved dealing with Paul.
Lead Source(s) - This is the third time we have worked with Pioneer Craftsmen Ltd.We would highly recommend the company!
Areas For Improvement - None
Areas Of Satisfaction - Professional staff, on-time completion
Recognized Excellence - All the staff who worked on our project.
Areas Of Satisfaction - Communication was always flawless. All questions were answered quickly. We never had a concern that something wouldn't be addressed right away.Our home was treated like their own. We never had a concern about not being here or trusting they'd lock up or close the windows if rain was coming.
Remodeling Concerns - Summertime work, no air conditioning - it was handled with endless good nature and humour. I couldn't ask for better people working on my home.
Why You Chose Us - They did our initial renovation and it was a dream. So is this 2nd one.
Areas Of Satisfaction - The quality of the work was impeccable. Grant was great to work with and we were able to trust that the work would get finished in a timely manner. When issues arose they were quickly adjusted to fit what we wanted.
Recognized Excellence - Zack did a great job on the design end to make us feel comfortable with the size and cost of the big project we were looking at. Grant also was wonderful and always stopped what he was doing when we came by to be sure we knew about any issues and that we were happy with the progress. He even was in on a Saturday to make sure the painting could be finished on time.
Remodeling Concerns - We were given many options to consider for the project which allowed us to choose what we liked best. The cost was my major concern but we were able to work with the company on that to make us more comfortable.
Areas Of Satisfaction - Very professional and competent employees. I feel like everyone I've talked with knew what they were doing and was able to explain things. Trustworthy as well - I didn't feel like I was being fed a line or tricked into paying more.
Employees & Subcontractors - We were extremely happy with the team working on our renovation. The employees and subcontractors always made an effort to make sure our home was as tidy as could be at the end of the day.
Areas Of Satisfaction - The level of communication was excellent. We appreciated that the job ended on time and that the crew were always courteous and professional.
Remodeling Concerns - We had no concerns, the entire process was a positive experience.
Why You Chose Us - Pioneer was the most organized, responsive and professional through the quoting phase. And thankfully that level of service carried through the entire job.
Additional Comments - We are very happy with the level of service we received and have already recommended Pioneer to friends considering home renovations. Thank you for making this a positive experience.
Areas Of Satisfaction - The clear communication, and updates, fast replies to my questions, suggestions to design dilemma's. In every way they went over and above, quality products were used , even when they weren't specified in the contract. things were very clear in the contract, including changes along the way. There were no surprises during the reno.
Remodeling Concerns - I was worried about timing, the detailed schedule helped, as well as a timeline for making design choices.
Additional Comments - I think this was as stress fee as a reno leading into Christmas time could be. I really cant say enough good things about Pioneer, if I had the money, I would have them do my whole house!
Design/Selection Process - Their guidance and ideas throughout the process helped us immensely. We enjoyed the creativity involved. We enjoyed the selection process with guidance but no pressure. Mark always could see the big picture and the end result and how the parts of the design go together to create a perfect finished look.
Professional & Organized - It was a very well orchestrated process of contractors coming and going and doing their skill when Ed was at Master Control. All the workers got along well together and it was fun having them in our household as we got to know them over time.
Areas Of Satisfaction - We appreciated the thoroughness and attention to detail. The guys knew so much to guide us through this process properly.
Areas Of Satisfaction - Great friendly team, excellent quality of work
Recognized Excellence - Special thanks to Doug, he was able to keep everything on track, jump in when we or the team needed help. When there were concerns he has a way of calming everyone down and find solutions quickly.
Areas Of Satisfaction - Love the quality of the work that was completed. Matched existing paint, hardwood perfectly. Carpentry is excellent on the floor transitions and mouldings around floors.
Areas Of Satisfaction - I learnt about the resources in the community that I would go to again. These places were not all readily apparent to the general public unless directed there.I valued the feedback from various staff as it kept me in the loop.Sometimes I had to ask where things were at, but on doing so, received timely response .
Lead Source(s) - I wanted to remodel my kitchen as it was dark due to the support wall. My goal was to allow more light in by opening it up. This was accomplished through the design and reno process.
Why You Chose Us - Good reputation for quality work.
Areas Of Satisfaction - We received great help in the selection process.
Remodeling Concerns - Not having a kitchen for 6 weeks was a big concern. Pioneer helped us to plan out an alternate "kitchen" location.
Why You Chose Us - Trust in the owners.
Design/Selection Process - Incredibly helpful! Respectful input at every step of the process.
Schedule - They found an opportunity to accelerate the schedule! We couldn't have asked for more.
Areas For Improvement - None!
Areas Of Satisfaction - Prompt communication. The Pioneer team in my home was a delight to work with. All questions answered and all communication with subcontractors was handled effectively.
Remodeling Concerns - We needed help in the design of our renovations and help selecting the right products. Doug was with us at every step of the design and selection process.
Additional Comments - We're very happy and hope to work with them again in the future.
Areas Of Satisfaction - I was satisfied with everything really. The finished product is excellent and I was satisfied with the way the work was done. I couldn't have had anything better.
Additional Comments - I am completely satisfied. I don't think we could have asked for anything better. I would definitely recommend them.
Areas Of Satisfaction - .We are very impressed with the quality and care that went into making our addition a reality.
Remodeling Concerns - Initially concerned about completion date and budget but reassured by Pioneer Craftsmen and very pleased that they assign a head carpenter to oversee everything.
Additional Comments - We are so very pleased with our new addition and do not hesitate to recommend them to all our friends. Thank you Pioneer Craftsmen for our beautiful new room.
Areas Of Satisfaction - Ed was a very proactive supervisor/foreman and I think his contributions to maintaining the schedule were pivotal. He worked tons of overtime and always responded to texts regardless of day or time. He definitely tried to protect us from the "small stuff" and for that I am grateful. Paul's architectural skills, attention to detail, depth, design sensibilities and common sense approaches are clearly evident in the marvelous finished product.
Remodeling Concerns - Scheduling. They started when they said they would and they made the schedule via relentless pressure and hustle!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Pioneer Craftsmen Ltd as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys