We have used Pioneer twice and were extremely happy both times. Everyone was a great help through the entire process and we were always kept In the loop. Even the sub contractors had the same customer first mindset
We were very satisfied with the entire process, and love the renovations done to our house.
Quality of work, personnel, communication, follow-up,all outstanding
I felt like I was important to them and that all my thoughts/concerns were paid attention to. I felt listened to.
We have referred many of our friends to Pioneer always highlighting the high quality of the design aesthetic, the workmanship and the customer service.
This was our second experience with Pioneer and I would definitely call on them again if I had another project to do. It all went very smoothly and looks great. I'm really pleased.
We looked at the resale market and couldn't find anything that offered location, value and the esthetics we were after. Instead, we decided to reinvest in our existing home of 15 years because we love the location and completely modernize it. It was a large project spanning 3 1/2 months. The team at Pioneer Craftsmen delivered our vision and actively contributed to making it even better than we had imagined. We have fallen in love with our home all over again. I would highly recommend Pioneer Craftsmen. The details matter to them!
Pioneer Craftsmen Ltd was exceptional to work with. They stayed on budget, finished on time, provided superior design, craftsmanship and assistance through the whole process. At first we thought the cost seemed high but after getting two other quotes we realized they were in the same range. What really surprised us was that when the work was being done, all the little extras, or quality grade accents, where included. We were blown away. Pioneer Craftsmen Ltd exceeded our expectation and we highly recommend them.
We were very pleased with Pioneer. We felt they were polite, respectful and we trusted them in our home. Their work was excellent. There were minor issues causing a delay in our project, but they worked really hard at getting back on track. I would highly recommend them and I would use them again.
I was most impressed when Paul presented us with 3 options of floor plans before we had even signed on with them. In the planning and suggestions of fixtures there was evidence of minimizing excess expense. Jenn was very helpful with choosing fixtures, colours, patterns etc.-quickly honed in on my “taste” and suggested accordingly; Mike was great-communicated daily, kept things on track, was highly skilled and just this addalways cleaned up. The trades were all polite and efficient Kevin(plumber)in particular spent a great deal of time making sure everything was “just so”. George was in and out overseeing and helping as necessary. All done in a timely manner except for one add-on detail midway through project. Would definitely recommend the Pioneer family for renovations
Jamie, George, Mike and the others from Pioneer were amazing to work with. They are very professional in their approach. They are aware of all current building codes and will make sure your home is safe. They will also be honest with your design ideas and will offer advice if requested to make it look better - we asked - they offered - we were glad we asked. I would highly recommend Pioneer Craftsmen. They truly are current day craftsmen.
We repeatedly and consistently use Pioneer for all our renovation needs. They have always been courteous, worked around our schedule and needs, been efficient, and done beautiful and quality work in our home on time. We recommend them all the time and so do our friends!!
This was the second time we relied on Pioneer Craftsmen to complete a renovation project at our home, which is a testament to the quality of their work. We would not hesitate to trust their craftsmanship for any future projects.
We were very satisfied with the project from start to finish. They were very professional and friendly. Everyone kept us in the loop and adapted to our busy family.
The only real concern was the mess and keeping our boys and dog out of it. But they cleaned up everyday and made sure stuff was safe and secure at the end if the day for our boys and Zoe.
They seemed professional and provided good quality design and products.
Big thanks to Paul, Brian and Lee. They made everything go pretty much seamlessly. Thanks to Paul for all the design help. Big, big thanks to Lee who was there everyday making sure everything was done well and on time. Also, Zoe our "big scary watch" dog would like to say thanks for all the attention she received. She already misses everyone
Exceeded in every regard
Thank you for such professional service. We couldn't be happier!
Mike Sullivan made us feel secure and was flexible about our family situation
Word of mouth
Thank you so much for running a reliable and professional business. We could not be happier with our result!
Ed and his crew were extremely respectful and reliable. They did amazing works. Thanks Ed
Ed, lee, Matt, guy ! Great job
Time line, cleanliness and over all look. Ed made sure we had no worries
Our expectations were completely met.
We were extremely satisfied with the quick action and resolve to any problems that came up.
Paul for his help with product selection and design ideas.Ben for keeping the project moving along.Ed for taking over for Ben and dealing with all the last minute things that came upJoel for his amazing walnut feature wall that he built
Professional and reliable.
Thanks to everyone who worked on our kitchen project. The end result was beautiful.
Expectations met and with our input and suggestions from everyone involved surpassed. We are thrilled.
From the moment we walked in Pioneer's door with an idea we felt we were their priority. Jamie's initial home visit, Jamie and Jen presenting an initial design concept, Jen taking us to numerous locations to scope out finishing details and offering design expertise, meeting our Project Manager Brian and Lead Carpenter Mark. Can't say enough about the hard work and dedication shown by Mark and his sense of humour helped as well. Actually all the trades and staff encountered were personable and knowledgeable.
Having said everyone we met made us feel we were their priority, our time spent with Jen and Mark made our experience "unforgettable" in a good way.
When we had our first meeting we felt good about what we saw/heard and how everyone from Jamie down worked together and handled themselves.
If we ever consider additional renovations we will contact Pioneer.
Jenn is very friendly and bubbly. She got a very good sense of what we liked, and picked out a range of flooring, tile, colours that we liked, without our explicitly telling her exactly what we wanted. It was uncanny how we brought a flooring sample with us and it was almost the exact flooring sample she picked out for us. Zack explained every process thoroughly. He emailed us several times to say that he would like to meet with us to discuss progress if we wanted. Whenever we came over to our house, Nathan stopped working and explained things to us, and answered questions. He never gave us the impression that we were imposing or that we were preventing him from getting his work done. We even tried to stop by at times that we thought he wouldn't be there, but he was there until 7 and on weekends sometimes.
All three - Jenn, Zack, Nathan. They seem to be good at reading people's personalities and tastes, likes and dislikes. Nathan did repairs/extra work in the house that would just make things better, probably knowing that we wouldn't mind his doing something a little extra even though it wasn't part of the official renovation. Zack gave us the perfect "thank you for your business" gift card (Lee Valley!!). Jenn gave a couple of instructions to the workers during the renovation that would make a better finished product.
Length of time in the business, reputation.Style of work was more modern than other companies.
Zack was thorough in his explanation of the scope of work. He explained that one of the strong points was that Pioneer was on-time and on-budget.
Thanks for making our home beautiful!
Pioneer continually exceeded my expectations.
Pioneer consistently impressed me with their meticulous attention to detail.
Paul, Jennifer, Nathan, Mike, Kevin: Well done crew, thank you. Mike you consistently listened to us and had our best interests on your radar. You never failed to provide solid, professional advice.
Pioneer provided excellent service refurbishing our daughter's bathroom.
Paul and Grant helped us achieve the renovation of our dreams
Our research for Quality renovation specialists lead us to Pioneer Craftsmen
Thank you to the entire team at Pioneer Craftsmen for helping us make our house into the home that we dreamed it could be
Already have and will continue to do so!
In no particular order:- Dedication to finishing every job to the highest possible standard.- Schedule and original quote were reasonable and adhered to.- The efforts made to make our lives easier and as mess-free as possible during the work.- Communications were prompt, clear and informative.- How our thoughts about what we wanted to achieve with the renovations were consistently remembered and taken into account during the design process.- We chose to work with you because you inspired trust that the job would be done well. For us, a lot of the stress in such a job would be in picking out which companies to go to for good quality materials, fixtures and cabinetry and who to have do the work. Having you choose or recommend those for us made the experience enjoyable rather than stressful.Quite simply, I haven't felt so well looked-after in a long time!
Jen was great at narrowing the wide choices of tile, counter top etc. into something manageable we could discuss at home, while keeping in mind budgetary concerns and other practical issues that were important to us. This made making decisions very quick and easy.She was also very accomodating of the requirements of our two little children, who had to come along to all the selections.Mike Sullivan for going above and beyond every day he was here, for his attention to detail, and dedication to getting everything done right. He cemented the good feeling I had about the company and turned it into absolute trust that he would see us right. He was wonderful with the kids and, although he never said anything about it, I noted and appreciated that he did what he could to avoid noisy work during nap time. Communication was great. Personable and very considerate, he made what could have been a difficult time fun.
I got a good feeling from the initial phone calls. This was only improved on by the visit to our home where, within 10 minutes, Jamie was pointing out things to me about my new house that were not noted during a 4 hour home inspection. During that visit it was clear the company was dedicated to quality work but were also friendly and accessible.I had a few other companies on my list to call but didn't.
Paul listened to what we wanted and then he made it happen! He was always available to go over something again or meet us somewhere again so that we all understood what was going to happen.We loved dealing with Paul.
This is the third time we have worked with Pioneer Craftsmen Ltd.We would highly recommend the company!
Professional staff, on-time completion
All the staff who worked on our project.
Communication was always flawless. All questions were answered quickly. We never had a concern that something wouldn't be addressed right away.Our home was treated like their own. We never had a concern about not being here or trusting they'd lock up or close the windows if rain was coming.
Summertime work, no air conditioning - it was handled with endless good nature and humour. I couldn't ask for better people working on my home.
They did our initial renovation and it was a dream. So is this 2nd one.
The quality of the work was impeccable. Grant was great to work with and we were able to trust that the work would get finished in a timely manner. When issues arose they were quickly adjusted to fit what we wanted.
Zack did a great job on the design end to make us feel comfortable with the size and cost of the big project we were looking at. Grant also was wonderful and always stopped what he was doing when we came by to be sure we knew about any issues and that we were happy with the progress. He even was in on a Saturday to make sure the painting could be finished on time.
We were given many options to consider for the project which allowed us to choose what we liked best. The cost was my major concern but we were able to work with the company on that to make us more comfortable.
Very professional and competent employees. I feel like everyone I've talked with knew what they were doing and was able to explain things. Trustworthy as well - I didn't feel like I was being fed a line or tricked into paying more.
We were extremely happy with the team working on our renovation. The employees and subcontractors always made an effort to make sure our home was as tidy as could be at the end of the day.
The level of communication was excellent. We appreciated that the job ended on time and that the crew were always courteous and professional.
We had no concerns, the entire process was a positive experience.
Pioneer was the most organized, responsive and professional through the quoting phase. And thankfully that level of service carried through the entire job.
We are very happy with the level of service we received and have already recommended Pioneer to friends considering home renovations. Thank you for making this a positive experience.
The clear communication, and updates, fast replies to my questions, suggestions to design dilemma's. In every way they went over and above, quality products were used , even when they weren't specified in the contract. things were very clear in the contract, including changes along the way. There were no surprises during the reno.
I was worried about timing, the detailed schedule helped, as well as a timeline for making design choices.
I think this was as stress fee as a reno leading into Christmas time could be. I really cant say enough good things about Pioneer, if I had the money, I would have them do my whole house!
Their guidance and ideas throughout the process helped us immensely. We enjoyed the creativity involved. We enjoyed the selection process with guidance but no pressure. Mark always could see the big picture and the end result and how the parts of the design go together to create a perfect finished look.
It was a very well orchestrated process of contractors coming and going and doing their skill when Ed was at Master Control. All the workers got along well together and it was fun having them in our household as we got to know them over time.
We appreciated the thoroughness and attention to detail. The guys knew so much to guide us through this process properly.
Great friendly team, excellent quality of work
Special thanks to Doug, he was able to keep everything on track, jump in when we or the team needed help. When there were concerns he has a way of calming everyone down and find solutions quickly.
Love the quality of the work that was completed. Matched existing paint, hardwood perfectly. Carpentry is excellent on the floor transitions and mouldings around floors.
I learnt about the resources in the community that I would go to again. These places were not all readily apparent to the general public unless directed there.I valued the feedback from various staff as it kept me in the loop.Sometimes I had to ask where things were at, but on doing so, received timely response .
I wanted to remodel my kitchen as it was dark due to the support wall. My goal was to allow more light in by opening it up. This was accomplished through the design and reno process.
Good reputation for quality work.
We received great help in the selection process.
Not having a kitchen for 6 weeks was a big concern. Pioneer helped us to plan out an alternate "kitchen" location.
Trust in the owners.
Incredibly helpful! Respectful input at every step of the process.
They found an opportunity to accelerate the schedule! We couldn't have asked for more.
Prompt communication. The Pioneer team in my home was a delight to work with. All questions answered and all communication with subcontractors was handled effectively.
We needed help in the design of our renovations and help selecting the right products. Doug was with us at every step of the design and selection process.
We're very happy and hope to work with them again in the future.
I was satisfied with everything really. The finished product is excellent and I was satisfied with the way the work was done. I couldn't have had anything better.
I am completely satisfied. I don't think we could have asked for anything better. I would definitely recommend them.
.We are very impressed with the quality and care that went into making our addition a reality.
Initially concerned about completion date and budget but reassured by Pioneer Craftsmen and very pleased that they assign a head carpenter to oversee everything.
We are so very pleased with our new addition and do not hesitate to recommend them to all our friends. Thank you Pioneer Craftsmen for our beautiful new room.
Ed was a very proactive supervisor/foreman and I think his contributions to maintaining the schedule were pivotal. He worked tons of overtime and always responded to texts regardless of day or time. He definitely tried to protect us from the "small stuff" and for that I am grateful. Paul's architectural skills, attention to detail, depth, design sensibilities and common sense approaches are clearly evident in the marvelous finished product.
Scheduling. They started when they said they would and they made the schedule via relentless pressure and hustle!
All Pioneer employees and sub contractors were excellent and very easy to deal with.
We found everyone to be very respectful of our home and our personal space. Staff and contractors were great with our two young children. Our neighbours also commented on how professional they found Pioneer to be.
This was done exceptionally well. The house was vacuumed and tidied daily and the construction zone was kept separated from the living space. We were very pleased with how well this was done.
Mike Sullivan is a tremendous carpenter. His attention to detail, craftsmanship, and pride in his work is impeccable. We found him to be reliable and hard working, He was respectful of our space and treated our home like it was his own.
After contacting five builders/renovators and explaining our vision and wish list to each, we found that Pioneer understood our vision the best and were able to show us in a 3D format what the finished space might look like. We felt that we were receiving a great combination of architectural beauty and functionality that we didn't find in any of the other companies that we interviewed and received designs from.
We are very pleased with the finished result! Our new space is so beautiful and is working well for our family. We were happy to work with both Jamie and Doug who really went the extra step for us in making this renovation a reality.
Providing incredible assistance throughout the entire design process and product selection. They ensured that we were fully satisfied with the workmanship and products before they left the job site. All Pioneer workers and sub-contractors were very courteous.
Communications, professionalism, workmanship, and flexibility. Each descriptor is what Pioneer exemplified in spades. We were always kept abreast on timelines and any delays that might be coming, the work was done on time and with the utmost attention to detail and when I requested a specific tile company I would like to deal with, they were willing to work with that company even though they had not worked with them before.
I would highly recommend Pioneer Craftsmen Ltd to all of our friends and anyone else who is looking for a renovator for a home project. Just the best!
We told them what we wanted and they made it happen. We are very happy with it.
Pioneer Craftsman provided an exceptional professional experience from design, to execution, to completion. Their attention to detail and communication and the care they took to minimize disruptions and mess was fabulous. The workmanship and project management was excellent. When the project unearthed an unknown problem, the team at Pioneer did a fabulous and very competent job of assessing the problem, discussing solutions and executing the solution...all while keeping us completely informed. I would, in a heartbeat, recommend Pioneer Craftsmen to anyone.
Very happy with Barry. Kept us in the loop through the process, was careful to not make assumptions and did his best to look after us and our home.
One of the consistently excellent aspects of using pioneer craftsman for renovation is the attention and detail in the design and selection of product.
I think most people would say the best part of any renovation is when it's done. With pioneer, I think it's when the project is almost done. Their attention to detail and their commitment to customer satisfaction is outstanding. There is no deficiency too small, the response is always immediate. The project managers go through the entire renovation, finding and correcting even the smallest of items, which results in a job that both the home owner and Pioneer can be proud of.
Paul Meier - architect.Paul spent a lot of time coming up with the perfect design plan, I think he came up with about 5 different proposals before we found the right one. He also was sensitive to budget concerns we had. He was also instrumental with product selection, his guidance was very much appreciated. Additionally he was instrumental on the execution of the entire project.Subcontractor Kevin (plumber). Kevin does outstanding work, but above and beyond that, I will always be grateful that Kevin came and finished the girls bathroom just before Christmas so it would be usable over the long holidays.
I love my renovation. It is even better then what I imagined it would be.
I was most satisfied with how quickly and responsive they are. They are ridiculously quick and on it. We really appreciated that and we have small children and they were really good at keeping things safe with kids around.
Barry Mathews was EXCELLENT
I was most satisfied with how they did an excellent job communicating what was going to happen through each step and then informing us if that changed. That was a big change from the experience we have had prior. They made me feel as though they wanted me to be happy with the renovations.
We were very happy and we would happily recommend them to anyone who is looking to renovate.
Paul did a great job of distilling our likes and wishes into a workable and attractive kitchen.Mike Sullivan was exceptional! We felt we did not have to worry about anything because Mike worried more than we could have and looked after the whole job amazingly well. His attention to details and standards meant everything turned out terrific.
We were worried that costs would climb too high and that it would take forever. The schedule was adhered too and they obviously worked to keep the budget under control.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Pioneer Craftsmen Ltd as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys