Recognized Excellence

Recognized Excellence - Dylan was excellent as lead carpenter: personable and quick to address any issues

Remodeling Concerns

Remodeling Concerns - Not a concern but it was hard to visualize how the remodel could look like: the visual designs solved that

Lead Source(s)

Lead Source(s) - We were customers 30 or so years ago

Why You Chose Us

Why You Chose Us - We were happy last time and we liked having a designer involved up front

Design/Selection Process

Design/Selection Process - Jen was very helpful, understanding what we wanted and narrowing down selections. Brodrecht's team was very helpful too

Communication

Communication - easy to connect with

Clean & Safe

Clean & Safe - Josh always cleaned up site at day's end

Areas Of Satisfaction

Areas Of Satisfaction - quality of work was high, team was very conscientious

Lead Source(s)

Lead Source(s) - worked with Pioneer on numerous projects over the years as a supplier

Why You Chose Us

Why You Chose Us - strong design support

Additional Comments

Additional Comments - great experience overall

I have already been recommending you to everyone I know. We are so beyond impressed with every single person that touched our job and would use Pioneer for any potential future work.

Design/Selection Process

Design/Selection Process - Maggie was so amazing! She really got our vision and brought it to life.

Professional & Organized

Professional & Organized - Professionalism was fabulous.

Areas Of Satisfaction

Areas Of Satisfaction - Honestly, all of them. First off, our kitchen is absolutely stunning. It is our dream space. Secondly, the Pioneer team (from Brad to Maggie to Grant, Ben and Nate) was exceptional. We were so impressed with the professionalism, workmanship and communication from everyone.

Recognized Excellence

Recognized Excellence - Nate worked at our house for the last couple weeks while the job was being finished. He was incredible. We would come home and always find the house in great condition and he went above and beyond to accomplish little extras for us (putting together our table, stools, washing the garage door etc.). He was so thoughtful.

Lead Source(s)

Lead Source(s) - Googled and saw great reviews. We wanted a company that completed the job from start to finish as well.

Why You Chose Us

Why You Chose Us - loved the process

Pioneer has an amazing team and did a great job with our project. We enjoyed every part of the experience, even the construction! We would definitely work with them again, we just have to figure out what we want to renovate next.

Initial Call

Initial Call - I posted an inquiry to the website, and I was quite vague, but somebody still got back to me quickly to learn more, which was great.

Employees & Subcontractors

Employees & Subcontractors - We had a great experience with all subcontractors which was unexpected and great

Schedule

Schedule - The schedule forecasting and how everything lined up was very impressive.

Clean & Safe

Clean & Safe - This was appreciated by us, and our neighbours noticed and commented positively on it too.

Areas Of Satisfaction

Areas Of Satisfaction - Getting us set up well in our living area with relocated appliances during the renovation Carpenters prompting us with their own ideas or asking for input while executing their plans Quality of subcontractors Overall experience and quality Time spent in the design phase to iterate on ideas, suggest new ideas, and work iteratively on all parts of the project

Remodeling Concerns

Remodeling Concerns - We were concerned with doing all this work and still being unhappy, since we never designed anything before, what if we chose something silly? What if the new layout didn't work? Pioneer addressed this with 3d rendering and textured rendering software. That helped us build confidence in the overall layout and theme. Jennifer also gave us confidence that she knew what she was doing and would prevent us from landing on a design that had problems. Jennifer also helped us reason about colour schemes that would match our floor and cabinetry

Why You Chose Us

Why You Chose Us - Better connection formed during the initial consulation phase than with other contractors we engaged.

Areas Of Satisfaction

Areas Of Satisfaction - After seeing family members complete renovations well over budget and over schedule, we expected the same and were pleasantly surprised by the schedule and budget of our final project.

Recognized Excellence

Recognized Excellence - Josh went above and beyond to ensure that we were happy with the end result and Joel and Sydney were incredible to work with for quoting and design. The whole team was exceptional.

Remodeling Concerns

Remodeling Concerns - We were concerned with the addition appearing to be a stark box on top of our garage that was an obvious addition. We voiced this to Syd and she brought several options to us to make sure we were happy with how the addition fit in with the rest of the house.

Lead Source(s)

Lead Source(s) - I googled addition contractors in Kitchener and loved the portfolio that Pioneer had on the website. I also really enjoyed that each team member was highlighted with their personal interests on one page, and that the company had several female trade leaders and apprentices.

Why You Chose Us

Why You Chose Us - The first reason we chose Pioneer was because of the service and honesty from Joel throughout the quoting process. We then found out that Pioneer had worked on our house previously, remodeling the kitchen and adding a fireplace, both of which we love and find to be great craftsmanship. We also posted on the Kitchener Reddit for testimonials and had several people respond in favour of Pioneer.

Additional Comments

Additional Comments - We could not be happier with the process and result of the project and hope to be able to work with Pioneer in the future. The team did an incredible job!

Initial Call

Initial Call - The person at Pioneer .. that answered my first phone call was very friendly, very knowledgeable and answered every question I had at that time. Joel was the first person to meet with us . He was excellent .... answered every question we had and explained the process and anticipated timelines very well ! He was professional , courteous and friendly .... giving us confidence in Pioneer's work right from the beginning .

Professional & Organized

Professional & Organized - Anyone one that we had contact with was very professional , knowledgeable and helpful.

Clean & Safe

Clean & Safe - The job site was always kept very clean ... and very safe !

Areas For Improvement

Areas For Improvement - We have done a number of extensive renovations over the years with other companies .... and Pioneer was the easiest to work with ... and best in completing everything they could during the expected timelines .

Quality Service And Products

Quality Service And Products - We were very happy with the work completed by all of the employees and subcontractors .

Areas Of Satisfaction

Areas Of Satisfaction - Communication and professionalism are key during a renovation process ... and Pioneer did exceed our expectations in these areas.

Our experience with Pioneer was top notch. The whole Pioneer team was attentive, respectful and had incredible attention to detail throughout the project.

The folks at Pioneer are excellent. They look after everything from start to finish. When we questioned something they responded with integrity. We were made to feel that we were heard and the staff responded accordingly.

Pioneer Craftsmen has completed several renovation projects within our home over the years, and all of these have concluded successfully with quality results as well as on time and within budget. In our experience, all employees have been personable and respectful during their interactions with us, and they have worked diligently to produce a top-notch final product for us. In summary, we will continue to contact Pioneer Craftsmen to complete renovation work for us in future due to our trust in them.

Professional, customer service focused and great people to work with. Renovation result was great.

Pioneer worked with me at every stage and the end result was worth it.

Design/Selection Process

Design/Selection Process - Yes, although it was fairly straightforward as were being consistent with other floors and no major structural changes

Schedule

Schedule - they actually were ahead of schedule, maadjusted sub-contractors such as moved carpet installation up a week.

Remodeling Concerns

Remodeling Concerns - My biggest concern was making the space warmer, and they achieved that

Lead Source(s)

Lead Source(s) - previous positive experience. originally cold called after web search for local renovation companies

Why You Chose Us

Why You Chose Us - previous positive experience

When we first approached Pioneer, we didn't know exactly what we wanted, just that we had a need. We now have a wonderful addition on our house that is the perfect transition from our backyard oasis into our house, a three (or maybe four) season room that offers protection from the elements while still letting you feel connected to the outside. Right from the start, Pioneer made us feel that we were part of the design process and with their knowledge and guidance, we were able to easily evaluate options and make well informed design decisions. They managed construction within an area that was extensively landscaped and took care to reduce the risk of damage. The on-site staff were highly skilled who took obvious pride in their craft. They were a pleasure to work with, communicating with us daily and respecting that their work area was our home. We are excited about our new addition and we are extremely pleased with the process of having it built.

Pioneer did a great job of keeping the project on schedule. We are very happy with the final product.

We purchased our house after falling in love with the neighbourhood and the charm of our lot and house. We unfortunately outgrew our house very quickly, and tried to move, but couldn't find anywhere else that compared. We contacted Pioneer to explore options for a remodel. The team came up with a beautiful and unique design, that has exceeded our expectations and has turned our once too small house into a spacious, gorgeous home that still has the charm of our original house. We are forever grateful and love our new space.

Areas Of Satisfaction

Areas Of Satisfaction - The final product is beyond our expectations. Our house is now perfect for our family and it has excellent flow.

Remodeling Concerns

Remodeling Concerns - We were concerned with our house being on a hill. Pioneer used the hill to their advantage and created a unique and beautiful design that incorporated the hill.

Why You Chose Us

Why You Chose Us - We had a great feeling and connection after talking with Brad.

Additional Comments

Additional Comments - We are very grateful and appreciative of how hard everyone works on our house. Thank you!

100% would (and actually already have, multiple times) recommend Pioneer to anyone interested in doing a reno.

Areas Of Satisfaction

Areas Of Satisfaction - Expectations completely exceeded at every step. We had such a positive experience throughout the reno. We feel very lucky.

Recognized Excellence

Recognized Excellence - Everyone was fantastic, but must give a special shout out to Ben. He was here every day and was amazing to work with (and our pets loved him!).

Remodeling Concerns

Remodeling Concerns - We had never done a reno before, and we were a little apprehensive since you hear some pretty scary reno stories (shotty/incomplete work, etc). But I think we immediately felt at ease with Pioneer b/c of their business model, and reputation within the community. You don't stay in business for 70 years without being a reputable company.

Why You Chose Us

Why You Chose Us - Once we met with Joel and Jen, we knew we didn't want to go with any other company.

Additional Comments

Additional Comments - We had such an amazing experience that we have already begun the process of quoting for another reno (to the kitchen).

Areas Of Satisfaction

Areas Of Satisfaction - The whole project exceeded my expectations.

Remodeling Concerns

Remodeling Concerns - I was anxious about the undertaking of the whole project, but they walked me through it very well.

Additional Comments

Additional Comments - I would highly recommend them. It was like working with family, whether it was the contractors who did the job or the employees themselves. I thought it was fantastic.

We've used them three times, and they've never lot us down. We always ended up with a beautiful space and lasting relationship. The work quality is incredible, as well as the service and attention to detail. I highly appreciated them.

Recognized Excellence

Recognized Excellence - The lead carpenter, Josh, was exceptional.

Lead Source(s)

Lead Source(s) - We had had positive past experiences.

Why You Chose Us

Why You Chose Us - We did a lot of online research, and they had a lot of really good reviews.

Always a pleasure to work with Pioneer!

Lead Source(s)

Lead Source(s) - Past renovations with them.

Why You Chose Us

Why You Chose Us - Trust

Overall we are pleased with the renovation but there were problems when we moved back in that should have been addressed beforehand. Coming home to leaking sinks and outlets that did not work was not a good experience and affected our opinion of the work and the subcontractors that were hired.

Areas Of Satisfaction

Areas Of Satisfaction - Always very professional, great communicators, very good at managing expectations.

Why You Chose Us

Why You Chose Us - Pioneer did a fabulous job on our 2nd floor renovation. Now that the kitchen is complete this is a transformed house!

We would recommend Pioneer as they did an amazing job designing and building our dream kitchen. Everything was done on time and they stuck to the budget. Work is top notch, craftsmanship in line with our woodwork in our 90 year old house. Any issues we’re communicated and fixed in a timely manner, our house was left tidy at the end of the day. They took into consideration our needs as a family living in the house while the renovation was going on.

Recognized Excellence

Recognized Excellence - Both Maggie and Mark went above and beyond to design and build our dream kitchen.

Why You Chose Us

Why You Chose Us - Good rapport with brad, ability to do a big job, reputation and in house designers.

Additional Comments

Additional Comments - Pioneer did everything we expected and more, they made it comfortable to live through the renovations. Everything was done well and they finished sooner then expected. The kitchen design is fabulous. All the employees we dealt with were friendly and helpful and did good work.

We had a great experience and outcome!

Areas Of Satisfaction

Areas Of Satisfaction - Considerable consideration was made to accomodating us living in the house during the construction, with minal impact to the rest of the house.

Recognized Excellence

Recognized Excellence - Maggie was great working through the design and product selection, Mark was also great during the build process.

Additional Comments

Additional Comments - Overall we really love the renovation which was completed, and the quality of all the work, we have been really enjoying using the new spaces.

Our experience exceeded our expectations and was very smooth throughout.

Areas Of Satisfaction

Areas Of Satisfaction - The execution of the design, the quality of the craftsmanship, the professionalism and quality of service from everybody met my expectations. The overall product went above and beyond in all aspects.

Recognized Excellence

Recognized Excellence - I would like to recognize everyone for their exceptional service. Sydney's design was exceptional and she realized our dream space. She put our dream into a real space. Bryan made sure things ran smoothly and there weren't any hiccups. Grant provided everyday ease for sharing the space and the project.

Remodeling Concerns

Remodeling Concerns - They tried their best to work with our budget, so that was great. They were flexible when we wanted some budget saving options. We were concerned about the length of project time, and they worked efficiently and quickly with the time they had. We were nervous about the structure of our old home, but they did everything they could to make us feel secure about the remodeling.

Lead Source(s)

Lead Source(s) - I initially called Pioneer Craftsmen because of word of mouth from trusted friends and who were very positive about them.

Why You Chose Us

Why You Chose Us - I chose to work with Pioneer Craftsmen because of their reputation, and we had a good relationship from the start with Brad.

Additional Comments

Additional Comments - They are exceptional. I would work with them again and recommend them to anyone. It was a great value.

It is imperative to have confidence in your contractor and Pioneer never fails to exceed expectations in this regard. I appreciated their professionalism and attention to every detail. They have my trust completely.

Areas Of Satisfaction

Areas Of Satisfaction - Trust, quality of work.

Why You Chose Us

Why You Chose Us - Excellent experience with 2019 reno.

Additional Comments

Additional Comments - I have another smaller project planned for the future and will look forward to engaging Pioneer again if available.

Areas Of Satisfaction

Areas Of Satisfaction - They met our baseline expectations. The finishing detail of the carpentry exceeded our expectations. They maintained cleanliness during the project. They did a really good job of dumpster management. They really protected our driveway. They made sure they were here when it was picked up or delivered and put protection on the driveway. They paid attention to detail.

Recognized Excellence

Recognized Excellence - Our lead carpenter, Ben, did a great job. He was great to work with and very friendly and courteous. He did a nice, detail-oriented job. He had already anticipated concerns, and he would address them with us before we brought them up.

Remodeling Concerns

Remodeling Concerns - Scheduling was a concern of ours. We really liked how it was communicated to us on the portal. When the schedule was impacted by the delivery of goods, it was clearly communicated ahead of time. That was nice. We did a bathroom, and we were concerned about the quality of the tiling. We've had poor experiences in the past, so we were concerned about the finish detail on the tiling work. Their subcontractor did a fantastic job. We were concerned about transitions and thresholds with the renovations and the old spaces, but they did a good job. We didn't have any requests for changes, so we didn't have to have any uncomfortable conversations. They did great with the finishing details.

Lead Source(s)

Lead Source(s) - They were recommended by a colleague, and we wanted a design-build company rather than a general contractor. This is why we called Pioneer Craftsmen.

Why You Chose Us

Why You Chose Us - At the time we were looking for contractors, they were responsive when a lot of others declined our project or just didn't respond, so that was important. We wanted someone who would be responsive. It's very fundamental and not always the case. They put together a really good proposal. They weren't the lowest in cost, but the information and recommendations gave us confidence that they would execute the project with fewer problems than others. We had confidence in them, and they lived up to our expectations. This is why we chose to work with Pioneer Craftsmen.

All in all a very professional company to deal with and has professional hard working employees.

Areas Of Satisfaction

Areas Of Satisfaction - The overall design and construction exceeded our expectations.

Recognized Excellence

Recognized Excellence - Mark Armbruster did an exceptional job and was very accommodating and hard working. All of the trades that Pioneer used were exceptional as well.

Lead Source(s)

Lead Source(s) - Reputation in the area

Why You Chose Us

Why You Chose Us - The concept designs were very appealing

The quality of work & attention to detail on our project was excellent! Anything that we weren't 100% happy with was addressed very quickly and resolved to our satisfaction or better!

Design/Selection Process

Design/Selection Process - We received a lot of good advice & suggestions

Professional & Organized

Professional & Organized - All Pioneer staff were professional & easy to have in our home. The online communication tool made it easy to stay connected with the team

Communication

Communication - Communication effectiveness & frequency was excellent

Schedule

Schedule - Excellent planning/execution - we were ahead of schedule during the project, got back on schedule with certain items coming from 3rd parties but overall finished earlier than expected - a pleasant surprise :)

Clean & Safe

Clean & Safe - Daily tidy up was done; house was made safe for people & curious pets

Trust

Trust - Pioneer followed through on all commitments ensuring that we were pleased with all

Quality Service And Products

Quality Service And Products - Service was everything we expected & more. We had recommendations from friends & Pioneer met or exceeded all expectations

Recognized Excellence

Recognized Excellence - We were told that we were Tyler's first project as the lead - he did an excellent job in communicating with us, ensuring our satisfaction & involving the team as required to deal with situations

Lead Source(s)

Lead Source(s) - Friends had their home remodeled by Pioneer & gave their recommendations

The Pioneer team was creative and engaged, and finished our major renovation on time and on budget while enabling us to comfortably work from our home offices throughout. Our home feels so *right* now.

Design/Selection Process

Design/Selection Process - Jen was so collaborative and took the time to understand what we like and help us find ways to our updates look great while working with our preferences, lifestyle and budget.

Employees & Subcontractors

Employees & Subcontractors - It's clear that the Pioneer team has developed relationships with their preferred subcontractors and works with people who maintain the team's standards. Everyone went above and beyond to respect our space and the fact that my husband and I were working from home offices throughout the reno.

Problem Resolution

Problem Resolution - The team took problems in stride and resolved or found a creative solutions without increasing project scope.

Schedule

Schedule - The week before our construction began, the Pioneer team gave us a Gantt chart showing the initial plan for when each step of our very large reno would happen. We all expected that some things would end up changing, but they planned so well and worked to keep things on track. The project ended up being completed on schedule. So many people said to us, upon hearing that we were renovating, that we should be prepared for it to last twice as long and cost twice as much. Pioneer kept it on time and on budget.

Areas Of Satisfaction

Areas Of Satisfaction - They kept the project on time and on budget, which seems to be practically unheard of for renos.

Recognized Excellence

Recognized Excellence - Jen really helped us focus in on the design, materials and colours that would give our home the feeling we were looking for. She gave us pros and cons to help us make the necessary choices, and we're so happy with the results. Mark always knew who was coming, when, and what they needed to get done — and he made sure it happened, properly. He was busy day in and day out himself getting so many things done. He came up with creative ideas for managing challenges and for incorporating old pieces into the new design.

We’ve had 2 major reno projects now with Pioneer and we’ve been extremely satisfied with both!

Areas Of Satisfaction

Areas Of Satisfaction - Even with Covid impacting the supply chain and worker availability, Pioneer was able to be flexible and deliver our project a few days ahead of schedule.

Recognized Excellence

Recognized Excellence - Ben Mayberry and Jen Dainard were excellent and they made sure everything was exactly as we discussed.

Remodeling Concerns

Remodeling Concerns - We had lots of items on or wish list but needed to keep our project within budget. The Pioneer team listened to us and we came up with a plan that has turned out great!

Lead Source(s)

Lead Source(s) - Because this second project was simpler than the 2015 reno, we called a few of Pioneer’s competitors. Once your competitors found out who did our first reno, they recommended we go with Pioneer. They said their quote wouldn’t be much different. And, if we were satisfied with our first reno, there would be no point in switching companies.

Why You Chose Us

Why You Chose Us - Pioneer did excellent work for us in 2015 so we were confident that the would do a great job again.

Pioneer delivered us a beautiful space. We couldn't have been happier with our lead carpenter, Sean - he was an excellent communicator, had a good understanding of what we wanted and was proactive in bringing our vision to life. He was supportive, not difficult to have around, and minimized the amount of stress throughout the renovation. That being said, we do feel like the overall experience was more stressful than it could have been - there were a number of miscommunications that could have been avoided that created situations requiring last-minute decisions and stressful scenarios. I may recommend, with a few reservations.

Recognized Excellence

Recognized Excellence - Sydney was a great help in designing our space. Nikki’s communication skills are fantastic.

Remodeling Concerns

Remodeling Concerns - The scale of the job was daunting. Everybody that we worked with at Pioneer helped us to understand the situation and guide us in the right direction.

Wonderful to work with.

Recognized Excellence

Recognized Excellence - Nathan and Jen did a great job. Wonderful to work with both of them

Remodeling Concerns

Remodeling Concerns - We were concerned about finding a contractor that delivered on their promises. Pioneer assured us of their commitment to quality; that we’d have a dedicated employee on site everyday and that they would complete the job on time and to our satisfaction. They more than exceeded our expectations.

Professional & Organized

Professional & Organized - The on-site team was amazing. So helpful, friendly and professional. We were always kept in the loop and had such a great working relationship with our lead carpenter. Grant is AMAZING!

Clean & Safe

Clean & Safe - For our addition project, there was not one moment where we felt like the existing part of our house was messy. The team was diligent in putting down floor coverings.

Areas Of Satisfaction

Areas Of Satisfaction - The on-site team was professional and so helpful. They made us feel so confident in the project and walked us through every step of the way.

Recognized Excellence

Recognized Excellence - Grant, Ben, Nicki and Nathan. The four of you were so amazing when you were on-site. It’s clear that you all enjoy your job. Even when there were roadblocks, not once did you let on your frustrations, which in turn, kept us as homeowners calm. Jamie has been amazing from the get-go. Your willingness to work with us with the budget we had made us feel like our home dreams were doable.

Remodeling Concerns

Remodeling Concerns - Budget was our main concern. We were worried we’d be turned away because of our budget but Jamie worked with us and gave us options to realize our addition.

Additional Comments

Additional Comments - We are currently trying to drum up more projects and figuring out if money trees are real so that we can hire you for another project. We love all that you do and the amazing customer service you provide. Thanks for everything. You’ve helped us realize our dream home.

Initial Call

Initial Call - Paul was super responsive and went out of his way to not only listen to our needs but respond promptly.

Design/Selection Process

Design/Selection Process - Paul's design was more than we imagined was possible and Sydney was very patient and helpful with our design choices.

Professional & Organized

Professional & Organized - Sean spent a great deal of time and effort making sure things were clean, tidy and safe for us.

Areas Of Satisfaction

Areas Of Satisfaction - Quality of work, keeping to the schedule, and communicating design ideas (and changes) were all great.

Recognized Excellence

Recognized Excellence - Tyler did a great job managing the site and relaying information to us. He answered all of our questions and made us feel confident in the project.

We have used them several times in the past, we have always been delighted with our experience with Pioneer Craftsman Ltd.

Areas Of Satisfaction

Areas Of Satisfaction - This project started through Covid, they still managed to bring it on time and on budget.

Recognized Excellence

Recognized Excellence - I would like to recognize Nicky Cole, Paul Myer, and Lee Seabrook Jennifer Dainard for their exceptional service.

Remodeling Concerns

Remodeling Concerns - Because our initial start date was impacted by the onset of the Covid 19 pandemic, things were complicated. Pioneer was extremely good about reviewing the contracts, and allowed us to move at a slower pace than originially planned.

Additional Comments

Additional Comments - We have worked on several projects with Pioneer and would not hesitate to recommend them. Our first project was about 20 years ago and it has been a pleasure to watch them grow and evolve into the company that they are today. A company with integrity and is client centred.

Areas Of Satisfaction

Areas Of Satisfaction - This was my first renovation so I felt in over my head. That said, the team at Pioneer Craftsmen was really great at listening to my questions and concerns and modifying the design / providing solutions. In retrospect, I do feel like they were advocating for me in the areas where I was lacking knowledge = there are lots of little touches that I really appreciate.

Recognized Excellence

Recognized Excellence - Yes, the whole team really. Paul Meier was fantastic to work with. I am quite honestly blown away by the design of the roof, and how wonderful the space functions. In addition, Paul navigated an on-again, off-again project (due to Covid) with compassion, which I really appreciate. Sydney was generous with her time, patient with my questions and great with design suggestions. I understand Lee was the master generous behind the exceptional framing, Bryan kept it all moving ahead, and most importantly Sean oversee all the details on site and was who I saw most often. What a great person to have as a representative of the company. Thank you all for accommodating correspondence with my partner, Phil, as well.

We loved working with the team at Pioneer. They were professional, friendly, did exceptional work and treated our home with respect. We will definitely use Pioneer for future renovation projects.

Areas Of Satisfaction

Areas Of Satisfaction - Sean, our lead contractor, has been absolutely amazing to work with. He is brilliant and has solutions for any concerns we have. He also pays attention to details and goes above and beyond our expectations. We also enjoyed Grant and the rest of the team. All of the Pioneer team have been friendly and kind, we really appreciate how they respected our property and home throughout the job.

Recognized Excellence

Recognized Excellence - Sean as mentioned above. Grant, Brian, Paul and Jen were also great to work with. We also had several other members of the Pioneer team on occasion, unfortunately I don’t know their names, but these workers were also great.

Additional Comments

Additional Comments - Pioneer Craftsmen exceeded my expectations throughout the project, and I am thrilled with the results.

Recognized Excellence

Recognized Excellence - The whole process was incredible from start to finish. People often say renovations are stressful but ours was not. Jen, the designer, was excellent at helping us make decisions and even making choices for us when we were overwhelmed. The project started on time, finished ahead of schedule and came in under budget.

Lead Source(s)

Lead Source(s) - We did not like the encounters we had with other renovation companies. They were either sales focused or very slow in returning a quote to us. A neighbour recommended Pioneer and it was excellent from the first meeting.

Very professional and skilled. Pioneer created a sunroom addition, deck and patio that has become our oasis. It's like having a cottage without having to leave home. They worked with us to turn our ideas into a reality. In a year of material shortage and covid restrictions, they showed great care for safety and integrity on making sure the quality didn't suffer. We are extremely satisfied with the end results.

Design/Selection Process

Design/Selection Process - Pioneer helped us develop a design which fit our budget. We had lots of ideas and they helped us narrow down our scope to what was most important to us. Paul created a wonderful overall design and Sydney found the ideal room design by creating a bump out for the wood fireplace and helped us with material selection and design advice. It's perfect and I never would have thought of it myself.

Professional & Organized

Professional & Organized - Especially true in the current times of shortages and material delays. They were adaptive in changing the normal order of doing thing to keep the project moving.

Clean & Safe

Clean & Safe - Lee did an awesome job of making sure the site was clean and safe

Areas Of Satisfaction

Areas Of Satisfaction - The design and final final product exceeded our inital expectations. Lee's skill and management of subcontractors was exceptional. I always felt supported throughout the process.

Recognized Excellence

Recognized Excellence - Lee for his skill and professionalism, Sydney for her design ideas and Paul for the overall plan and help in making it all come together

Remodeling Concerns

Remodeling Concerns - Concerns were around quality and minimizing disruptions. We choose Pioneer based on their reputation. Pioneer tried their best to make the process as stress free for us as possible and their level of skill and professionalism gave us confidence in the quality of the work.

Additional Comments

Additional Comments - I'm thankful for my wonderful addition, it's made our home so much more relaxing and the backyard so much more accessible and enjoyable.

Trust

Trust - Absolutely. I would rate this the highest out of all the questions. Is there a way to give more than 5 stars. Above and beyond.

Recognized Excellence

Recognized Excellence - Jennifer Dainard and Nathan Presley. They were our go to people throughout the process and always went above and beyond. Thank you!

Our experience with Pioneer Craftsman was excellent. From start to finish and everything in between we were met with professionalism, experience, expertise, kindness and high quality craftsmanship.

Design/Selection Process

Design/Selection Process - There was always someone available when we had questions regarding design and selection. We had many sit down meetings with a team of professionals to help make decisions and finalize design.

Professional & Organized

Professional & Organized - Incredibly professional throughout the whole renovation process. Once we finalized our contract we were given a detailed description of all the plans, dates and times for deliveries, construction and installations. We had weekly meetings for the team that worked with us. We always felt like we were heard. All installations were on time and very well organized.

Employees & Subcontractors

Employees & Subcontractors - We enjoyed all the employees and subcontractors. Each company that came into our home respected our space, engaged in conversation which made the process of renovating much easier to endure. We did our renovations during a pandemic, however all safety measures were in place. We felt very safe and comfortable with those coming and going during the Reno’s.

Communication

Communication - Communication was definitely a strong point with this company. We had numerous ways to get in touch with those working on our project. All contractors were readily available to answer questions, and/or discuss design options. If we had the need to contact our project manager he would reply quickly and efficiently.

Problem Resolution

Problem Resolution - We did not have any major problems. However if there would have been, I have faith things would have been dealt with accordingly and with satisfaction.

Schedule

Schedule - Absolutely stayed on track. We did not lose any time on our renovations. Each date provided was followed through with efficiency.

Clean & Safe

Clean & Safe - Incredibly clean and safe. There were signs put up to remind those entering the house to wear masks and sanitize. Tools and supplies were always neatly and safely put away at the end of each day.

Trust

Trust - We developed a great relationship with those at Pioneercraftmen. There was no reason to not believe this company would not follow through. The communication between our team was so strong. We were consistently reassured that all Reno’s were on time and running smoothly. If there had been any concerns we feel very confident that Paul and Brian would speak with us and keep us up to date on any changes.

Quality Service And Products

Quality Service And Products - Top quality Service and products. On each product implemented into our home we were given information about. We were provided with websites, pamphlets and booklets so we had the opportunity to read up and understand our newly renovated spaces.

Areas Of Satisfaction

Areas Of Satisfaction - The whole experience exceeded our expectations. We feel they went above and beyond to make our family feel comfortable during our renovations. We were still able to function in our home even though it was under construction. We had only a couple days where I was unable to cook, however we were given notice of that in advance. I loved that Pioneercraftmen introduced us to each sub contractor before coming into our home. We were given ample opportunity to communicate with all team members and we were made to feel important and understood at all times!

Recognized Excellence

Recognized Excellence - We had wonderful contractors from PioneerCraftsmen. To name a few Paul, Brian, Josh, Mark and Tyler all made this experience a wonderful one. Such a great group of guys, so very respectful, we shared some good laughs at times as well. Best of luck to everyone, we may see you again some day.

Why You Chose Us

Why You Chose Us - We chose PioneerCraftsmen because Paul met with us at our home and was very enthusiastic about our space. He felt we had a great home and he was confident we could make the perfect changes to update our kitchen and bathroom. Paul was very knowledgeable, personable and excited to start some design plans for us.

Additional Comments

Additional Comments - Overall experience was wonderful. We had no concerns throughout the renovation process. Today we are living in the most beautiful kitchen, and we can’t wait to be able to entertain again!

Recognized Excellence

Recognized Excellence - I would like to recognize Tyrus Nebaska for his exceptional service. He did a great job and went above and beyond.

Recognized Excellence

Recognized Excellence - Mark was great to work with on this project

This is our second experience with Pioneer Craftsman and they didn't fail to impress. From the initial visit to the final inspection everything was done professionally and on schedule. Recommend them whole heartedly.

Initial Call

Initial Call - Jamie is so easy to help us plan our new upstairs bathroom right up to the smallest detail.

Professional & Organized

Professional & Organized - We chose to go with Pioneer for this our second renovation and as usual they were professional and organized right down to the smallest detail.

Employees & Subcontractors

Employees & Subcontractors - So very satisfied with the employees that worked on our project. George, Mark (who was here everyday), Adam and also the electrician and plumbers. Thank you

Recognized Excellence

Recognized Excellence - Thanks to Mark who was almost like family. We almost miss the whole construction process

Areas Of Satisfaction

Areas Of Satisfaction - This was a unique building, with a ton of city / regional constraints. Though it was a very challenging process, Pioneer made it happen. Every single day, we happily appreciate compliments from our renters and customers about how beautiful the property is. It makes my business look loud and proud, and Pioneer delivered.

Recognized Excellence

Recognized Excellence - Paul - a total pleasure to work with, as always. He continually makes the experience a positive one, particularly with a property that had so much vision behind it. We knew that would be the case and were not disappointed. Lee - smoothed a hundred small details over the months, from figuring out building problems to coordinating contractors smoothly, to bailing the owner out when she locked herself out. Can't say enough about these two!

Remodeling Concerns

Remodeling Concerns - We were worried about everything! We knew this was going to be a complicated project. Pioneer stick-handled a thousand details that eased our minds, and let us go about our lives while they did so. Our project was delayed over and over (not Pioneer's fault) but Paul's good work and attention made things okay, in the end.

Additional Comments

Additional Comments - Thanks Pioneer. You have given us a property that was a big vision! The work we do at Erb Streets is deeply important, and you have given our clients a beautiful space to come to for what can be very difficult work. The property dignifies the people that must go there, which makes the professionals that work there look good. I look forward to many tours, over the years, and giving you the credit for a beautiful space in partnership with me!

Overall, we had a very positive experience with Pioneer Craftsmen throughout our large renovation project. We are very pleased with the end results and feel that things went quite smoothly along the way. We were most impressed with the organization, professionalism, reliablilty, accountabliity and high quality of craftmenship. We will certainly recommend Pioneer Craftsmen to others and will consider Pioneer for any future projects.