Working with Peak was an absolute pleasure. We were probably a little more demanding than some customers, but Peak was always professional, knowledgeable, patient, and fantastic to work with. They made sure every detail was looked after, and always provided excellent advice. The quality of work and craftmanship was especially appreciated. We will be contacting them again when it's time to start our next project.
They need to set realistic expectations for the timeline. Our project took 3 times longer than it was initially scheduled to. They need to be more upfront about what is not included in the budget. It was not explained to us at the time of the contract signing that there was nothing in the budget for ground coverage from the fence line to the alley. The contract does state property line but I feel like this could be explained better.
Also, when the sod was being installed, Chris said that the budget did not cover a small section from the back porch to the sidewalk. The contact states “lay sod throughout the rear yard to the property line” so I don’t see why the budget calculation didn’t include this little section.
Many delays… Covid is partly to blame but maybe the ordering process could be changed so that materials are ordered earlier? There were issues of not enough materials being onsite which caused delays (sod, corner pieces for the porch stone columns etc).
Work needs to be inspected in a more timely way. I noticed an error in where the concrete molds were assembled about a week after it was done. I sent in an email to ask if this was a mistake and it was…. What if I hadn’t noticed this error? Would the concrete have been poured in the incorrect place?
Our garage ended up being smaller than what was designed and in the contract. Maybe in the future the location of utility lines should be determined at the design stage. We never received any money back from this but to be fair other items on the house where replaced without charge.
There was an issue with the piling placement for the front porch, or it was a measurement issue, or a design problem. We never felt like we received the whole story. The pilings were installed the first week of June and it wasn’t noticed until Sept when the front porch was finally being built that there was a problem. We were never told of the issue. We noticed it ourselves and had to ask the carpenter and Chris about it. This was not addressed in an upfront manner. The finished porch is a bit different than the design that we were shown but the worst part for us is that we felt like they were trying to sweep it under the rug.
Appreciate it is a difficult market for subtrades and Peak have selected a superior group of trades
We have dealt with Peak Improvements on 3 separate occasions now. They always deliver what they promise, do a good job and are pleasant to deal with. The job has been completed on time at the expected price on each occasion.
Despite the many issues arising from the pandemic and supply line delays, after an initial delay in the start date the work proceeded very well and within a reasonable timeframe. We were especially pleased with the initial design consultations with Kari Bazian, the appointment with Sam Birmingham at Weiss Fireplaces to select a fireplace, and with Jared Johannesen at Park Lighting to choose a light and fan. The contracting process followed by Peak is very good; you know exactly what will be done and how much it will cost. Chris Schellenberg at Peak kept us informed and our project manager Lorne Ockey was wonderful to work with. We are very pleased with the finished project and are enjoying the new den. It's everything we wished for.
Areas Of Satisfaction - Quality of work done was very good. We paid a lot of money for this reno and truly believe we got our money’s worth. We are certainly thankful for the opportunity to have this reno done for us by pros.
Recognized Excellence - No issues with any of the contractors, but Lorne was exceptional. Putting in long hours to keep on schedule and cleaning up each day.
I found their approach to commencing renovation work very thorough so that I understood what we were embarking on. Additionally, once the project started they kept me well informed on the work plan and answered my questions and/or concerns quickly and resolved any issues as needed. The project was completed on time and to our satisfaction!
From our first meeeting to the completion of the project they were forthright, transparent, guided us through our concerns and ensured a first rate positive memorable customer experience. Peak Improvments is: Customer focused and builds with trust and integrity.
After searching for contractors to do our complicated stair and entryway renovation, Peak Improvements was one of the very few who responded. From the start of our contact with Rick, the entire planning process was clear, honest and thorough. Timelines were clear and realistic, the "no surprises contract" was very good and adhered to. The planning phase was thorough which resulted in an excellent design which was very specific to our needs and the physical set up in our home. The designer selected by Peak Improvements interviewed us and developed a design that really reflected what we wanted with the renovation.
The construction phase was safe at all times, the craftsmen adhered to all Covid 19 guidelines. We were provided with a online timeline which kept us informed on a day to day basis of what was occurring on any specific day. The timeline however was flexible. The construction area was sealed from the rest of the house but access to our basement was maintained via 'zipper doors' in the barriers. Because of the nature of our renovation, access to the basement was limited on only 2 or 3 days which worked very well with our needs.
All of the contractors used by Peak Improvements were exceptionally skilled in the quality of the their work. They were all respectful and maintained a tidy and clear worksite. Chris, the project manager always kept us informed of all aspects of the renovation before, during and at the end.
The project was completed according to the initial plan and timeline. Chris and the contractors were able to respond in a timely manner to any questions, concerns or adjustments we needed during the construction at no additional cost to us.
Overall we are really pleased with the entire process of out stairs renovation by Peak Improvements. All the contractors on site were exceptionally skilled and provided outstanding craftsmanship in their area of expertise. We would consider them artisans in their own right.
Peak Improvement office staff were respectful, friendly, and efficient.
The finished renovation has met and indeed exceeded our needs and our initial expectations. We have lived with the renovation of our stairs and are really happy with how it turned out. They are safe, comfortable to use and the new entryway and the stairs themselves have added to the value and liveability of our home. Plus it looks really great!!!
Quality Of Workmanship - The workmanship was superb. The structural integrity of the new stairs and resulting changes in the foundation with essential supporting beams etc., were excellent. The renovation to the stairs and entryway 'feel' sound. The finished product - stairs, flooring railings, drywall, painting, all excellent. The flooring installer and the railing installer are excellent craftsmen - we regard them as artisans in their own right.
Safe - COVID - 19 Protocol was followed by all the parties involved.
Respectful - There were no problems with any of the people involved with the renovation.
Communication - Kept us informed as to any changes and/or any delays.
Recognized Excellence - Bryan Bergstrom, excellent to work with. As well as all the partners,
Areas Of Satisfaction - Timeline, and honesty
Additional Comments - I love the end product
We had great service and honesty with Peak and their contractors.
Recognized Excellence - From our initial meeting with Rick, he was honest and straightforward. Two things he said that resonated were, “don’t do the Reno if you’re not planning on staying” and “we’re not the cheapest nor the most expensive “. Lori was fun to work with. Super positive and fun. Wes made sure the day to day went smoothly.
It was a pleasure to work with Peak from initial contact to the end of the project especially since we had heard many horror stories that acquaintances had with other companies. We highly recommend Peak and would use them again.
Quality Of Workmanship - Every trade (tiling, cabinet install, granite install, electrical, plumbing) were very professional and cared about their work.
Areas Of Satisfaction - On time and on budget which is unusual for the industry it seems.
We are happy to recommend Peak Improvements. The process was thorough and transparent. Communication throughout the duration of the project was timely. They delivered what they said they would, for the price and timeline stipulated. We felt that we were listened to; they were very easy to work with. And of course, we’re very pleased with the quality of the work.
Recognized Excellence - Lori, our designer, was great - she really listened and considered our needs and style. Josh was helpful and accommodating. The subcontractors were also excellent. We enjoyed working with everyone.
Peak Improvements met and exceeded my expectations!
Types of work - They also remodeled our living space.
Recognized Excellence - Everybody fulfilled their roles extremely well.
Areas Of Satisfaction - The project design was amazing and they were all really good at their jobs. The communication was very clear and honest.
I am very happy with the work. Everyone was easy to deal with. Bryan, the project manager, kept us well informed and dealt with any issues. I will be hiring them again when I am ready to do more.
This is the second time I've used them, I was satisfied the first time and they outdid themselves this time. Their communication is great. Chris and Wes for outstanding and I couldn't have asked for a better crew to do the work on my renovation.
Easier Than Expected - We had great service in the past, so we expected great service and that's exactly what we got.
Recognized Excellence - Chris never fails to provide excellent customer service. He's great.
We couldn't be happier with the total experience. Peak Improvements goes beyond expectations. The most stress free, enjoyable renovation imaginable. We have used their services twice in the past, and every time we have been completely satisfied.
Areas Of Satisfaction - Every person that we dealt with was very professional, knowledgeable and honest. There were no suprises. They provided high quality materials and their workmanship was always perfect. They went above and beyond expectations.
We have recommended PEAK and will continue to do so. There are a lot of options when it comes to home renovation companies, and with most things, you get what you pay for. Renovation Find also recommends them, and that gave us peace of mind as well. As this was a huge investment for us, we are 100% confident we made the right choice. We couldn't be happier with our new and improved living space.
Areas Of Satisfaction - Initial planning was outstanding. They listened to what we needed the space to be and created a plan that gave us everything we wanted (and more). When unexpected issues arose, Peak came up with solutions quickly and effectively.
Recognized Excellence - Chris and Wes are calm professional trades people with good problem solving skills
It was a pleasant experience, they were very enjoyable to work with.
We did not do our kitchen. That is a project for a few years down the road. We will definitely have Peak Improvements do the work. We are completely satisfied with our Peak project. In fact, the result has exceeded our expectations. We highly recommend Peak Improvements.
Areas For Improvement - They did not fall short of our expectations in any way. In fact, in all areas they exceeded our expectations.
Areas Of Satisfaction - There was open communication. We were given updates to the project and all our questions were answered quickly and to our satisfaction.
Additional Comments - We did not research other improvement companies. We met Rick from Peak at the home show and we liked them so much we just completed our renovations with Peak Improvements, and we were NOT sorry. It could have gone so wrong, given the stories you hear, but it turned out very well for us, as we are thrilled with the result of our project. We highly recommend Peak Improvements.
We couldn't be happier with our main floor renovation project! We were extremely impressed by Peak's contract negotiation process; everything is clearly laid out before the work begins. Our designer - Gail Impsey - was extremely helpful. She came to our home with samples and talked us through all of our options. She helped source out all of the non-standard items like our front door. She made improvements to the design of our kitchen. Although it took a while to pick everything out, we are extremely happy with our choices. It was obvious to us that all of the trades workers took pride in their work. Minor concerns were handled with extreme professionalism by our general contractor and the project was only one week behind schedule. We would recommend Peak to anyone looking to do a large renovation project.
Our project manager Wess was very good.
Areas Of Satisfaction - The communication with the project manager Wess was good. He was able to resolve issues quite efficiently. Also the office staff were always polite and knowledgeable.
Peak Improvements LTD was absolutely amazing to work with. They communicated clearly and were very respectful.
Areas Of Satisfaction - I was very satisfied with the people, they were very friendly, accommodating, and professional.
Peak Improvements worked very hard to ensure I was a happy customer.
Areas Of Satisfaction - In several areas, they made the extra effort to make the project work out well. Wes MacQueen, the Project Manager, is a careful worker and as such whatever he personally handled was super well done.
Areas Of Satisfaction - The workers and people coming to my house were professional and respectful. My children and I felt comfortable and at ease with the people in our home. They were great at keeping us informed in a layman friendly way.
in the end a quality product that my family and I will be able to enjoy for years to come.
Great Company to work with! Professional, always available to answer any questions or concerns. Very meticulous about their workmanship. They take pride in their work and it shows in the final result. Highly Recommended!!!
Areas Of Satisfaction - All areas. Primarily because of the staff. Each person I dealt with was professional and seemed to really enjoy what they were doing. They made the whole process a pleasant one.
Additional Comments - Peak Improvements is a company that pays attention to detail, not just in the construction process but in the way in which they relate to the client experience.
Recognized Excellence - The whole crew has been excellent. It is a pleasure to deal with Rick and Chris. We were on vacation when the bulk of the work was done but the deck looks great and the yard was clean and free of debris. Wes is courteous, professional and does great work.
Peak Improvements were good communicators, delivered on time and on budget. I will call them again.
I was very satisfied with the renovations done by Peak Improvement. The work was completed within the agreed upon time and at the agreed cost.
Recognized Excellence - I was very satisfied with the Construction Site Manager - Wes. He had an "eye for detail" and corrected the small imperfections. He communicated well, arrived at the agreed upon times (or called to let me know), was always in a good mood, and worked well with the tradesmen. Also Brandon - good worker and very pleasant. Cari for her help in picking out product for the kitchen. Holly for always being so positive and understanding.
I really enjoyed them! They were kind and professional! The quality of work is really good!
Recognized Excellence - Carrie and Rick were great!
I have used Peak Improvements for two renovations. Their work is exceptional. We were very happy with their adherance to agreed work and timelines. No surprises. I have recommended them and will continue to do so.
They were great to work with.
What I appreciated most about my experience with Peak Improvement is that the trades people doing the actual work had the same level of investment in our satisfaction as Rick had when he wrote up our proposal. It would seem like the simplest concept in the business but I have found it quite rare. Throughout the renovation open communication was encouraged to prevent unpleasant surprises. Any issues that I had were addressed in a prompt and courteous manner.
Peak Improvements did two projects - one an extensive inside renovation followed by an outside project of rebuilding a deck and area. For interior renovations they are top notch.
Peak took good care of us and any work they did met or exceeded our expectations. They finished on time and under budget, kept us informed of progress and, as we lived here during the reno, kept the worksite clean. We have recommended Peak to several of our friends.
My project was well planned and proceeded according to the schedule in the contract. During the project requested small changes were easily negotiated and inserted into the work flow. The workers were exceptionally polite, courteous and considerate of my neighbours property, access to the street and lane-way during the construction. There was not unnecessary noise while the workers were on site and they cleaned up every day as needed. Overall a well designed project thanks to the direction from Rick and Chris.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Peak Improvements LTD as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys