Blake and his team were great to work with. He spent the time to listen to what we wanted offering several options and plans and then made changes for us. The outcome was really nice and we're looking forward to seeing everything once established in a year or two.
Best looking lawn in the neighborhood!
Their landscaping installation and landscape lighting installation exceeded my expectations and made me very happy.
I have already recommended them to my sister-in-law.
Everybody is extremely professional, efficient, and they always do a great job.
We had to wait so long t
They do excellent work, but it is on their schedule, not yours, so be prepared, because you might get 2 hours notice that they are coming by to do the job.
attention to detail, quick response time, great results
I find that PLM consistently provides excellent customer care. I am satisfied that PLM listens to me when I provide input. The employees of the company do a great job and are friendly and cooperative.
I do not socialize, or have anyone to tell!
I highly recommend Professional Landscape Management.
I don't recommend services to anyone.
I have no comment.
They were on time, accurate on their pricing, and they did an outstanding landscaping job. They just did a lot of landscaping in our backyard, we have a large area. They did a lot of work. I'd rate them A+ overall. Their quality of work was outstanding.
They got it done quickly, in and out. They built a pergola. I would grade the overall experience B. To improve, their price for staining was very high, so I went somewhere else for that. If it would have been reasonable, I would have had them do all the work, but because it was twice the average, I chose to go elsewhere. I would highly recommend them to a friend.
I liked that the quote was fair, and they did a good job with the planting and yard work that we asked them to do. They did an outside living space. I've used them a few times, but it always been pretty much landscaping or putting down sod, but nothing extra than that. I would grade them A. I would highly recommend them to a friend.
I think it's pretty good, but just the one time, I asked them to do a project, and it was not so good, because it was not all that I expected. They have done just landscaping work for me. I’d give them a B.
I liked their quick response. I had trouble with my sprinklers, and I never used them before. I called them up, said they would send someone out. The gentleman came out, looked at the system pretty quickly. Even my unit in the garage wasn't working right, but he had a way of getting around it and tested all the different stations. He and the other guy went and adjusted everything. I came back outside, and I said, ‘So what you think?’ He said, ‘It's all fixed.’ We fixed about seven heads, and they are all working good now. I thought they were still testing everything. They work fast. I’d grade them A+. I would highly recommend them to a friend.
I liked that they did very good thorough work and did what they said they were going to do. They put in a French drain to repair some work that another landscaper had done, so they actually installed a French drain. They did A work. I would highly recommend them, and I have recommended them.
They're always dependable. I've used them for a number of years now, they're always dependable, and they show up on time, which is a big thing to me. It's generally landscaping along with—this last time it was my sprinkler repair. I'd give them an A.
I liked their professionalism. They did landscaping work for me. I would grade the overall experience B+. I would likely recommend them. The only reason I detracted from their score is because they are pricey.
They did landscaping for me. I'll probably give them an A- overall.
There was an extreme lack of communication. When we had our first meeting, things went well a lot, and then we would go weeks without hearing anything. We would have to call them a lot of times. Communication is a big deal with my husband and me, and that was—they did landscaping work for us. They’d get a B.
There was one thing, that when they did my yard, they did not do what I asked them to do. I gave them a call, they came back the next day, and took care of it. I thought that was quite positive. They did landscaping for me. They earned an A+. I would highly recommend them to a friend.
They are just very professional and always prompt. They did landscaping work for me.
It started out positive, but it ended up being disastrous. It's been a while back. I ended up with some problems that I thought were being generated by one of their employees, and they never would come back and correct them. And they just—they never came back. They were doing irrigation work. They worked on the irrigation system. I'd give them a D on the way things turned out. They totally disregarded me at the end. I had to find somebody else to finish up the work. The quality of work was—they did a lot of work for me, so it started out fine, but at the end, the work was not that good because some problems I was having wasn't getting fixed. They ignored me at the end. I had to leave them alone. I did not want to have to change companies. Customer service was poor at the end. They just decided they didn't want to bother with me. Their punctuality was OK. There was something about cleanliness that they disregarded, and I thought, ‘Man, is this how they do?’ One thing I didn't understand was when he worked on some of the heads and he didn't fill in the dirt around the heads, so I had to do it. I wouldn't recommend them, not at all.
I liked that I could talk to them, it's like they’re being neighborly, they’re not just business, not impersonal. They’re very good at listening and communicating. They’re really just doing their job, but nice. They did landscaping, and I had them also doing my yard. They’re A-grade.
There was nothing in particular that I liked or disliked. They did landscaping and an outdoor patio. I would give them a B overall.
We just had a tree installed, so I guess they were quick, efficient, and they did a good job. I'd give them an A+.
They are very well. They're very good. There's nothing in particular, they're just good. I'm very pleased with their work. They've also done some work on my irrigation. I'd rate them A+ overall.
It started out good. It did not end the best. They just didn't follow through on some things that they said they were originally going to do on the original plan that we had. It was for landscaping. They put down sod and did a new sprinkler system and landscape beds for us. I’d give them a C-.
They've been my landscapers for 25 years. Well, up until this year, I mean, they even did little extra things, like I had no grass in my backyard, just a lot of concrete and a pool and they would—I loved the fact that they would go through and blow all the leaves out of the yard with their blower and take care of that, which was really just not part of my original contract, but they do it, and I think it's a great little extra service. I’d grade them maybe an A- overall. They are here every Tuesday like clockwork.
They did landscaping, and they built an outdoor living area. I would grade the overall experience A+. I would highly recommend them.
They replaced some grass. They get a B. I would probably recommend them.
I like that they are prompt, they were there when they said they were going to come, and I've been real happy with the service so far. They just do landscaping and mowing. I’d give them an A.
I like PLM. They show up when they are supposed to, and they do a good job. They do landscaping—my weekly mowing, edging, clean up the garden. I would grade the overall experience with an A and recommend them.
I liked the salesman. He still has to follow up with us, so I'm waiting to hear back. They did a landscaping job for me. I would grade the overall experience B+. We've had some problems with a couple of things, so they are not doing well, and I am waiting on him to move them for me. They are very busy right now, so I don't know what grade to give them. I would probably recommend them.
They did exactly what we needed them to do. They didn't have to come back. They did landscaping for us. I’d grade them A. I would very likely recommend them, and would call them if I needed them again.
You call them, they come, and they fix it just the way you want it. They're great. We enjoy them. We love them. They worked on the irrigation system this time. The landscaping came years ago when they re-landscaped our yard. I'd give them an A+ overall. I've recommended them to several people.
They are real good at what they do. They put new landscaping in. They get an A.
They do a very good design. They did landscaping, did a very good design, and it's really what I expected of it. They did a living space and concrete wall, very well. I would grade the overall experience with an A. The only problem is right now is that they still haven't finished our job yet. No complaints, but would like them to come and finish our job. I would very likely recommend them.
He does our regular service. He does landscaping for me. I would grade the overall experience A. The work was excellent and no complaints. I would likely recommend them.
They are absolutely the best. They've done everything—monthly, weekly landscaping—they're fabulous. They’re A+. I would highly recommend them.
I think they're awesome. They're very reliable, they show up when they say they're going to show up, and they kind of go above and beyond as far as the work they've done for us. They seem very knowledgeable on plants and what's going to work in certain areas of the yard and certain sunlight. So everything they've planted for us works very well, and the maintenance they've been doing is great. They've done landscaping and stonework just around the garbage for us. And then we also use them for weekly maintenance as well. I'd give them an A+. I would recommend them.
They did the work, and there were no issues with it. They put in a sprinkler system. They’re A+.
They do my landscape work. I've had several positive experiences with them. I go way back with them. They landscaped a house for me in 2005 in Frisco, and for some reason I was in that area a week or two ago, and I drove by and it got yard of the month, and they didn't even have any seasonal color planted. I actually sent John a picture of that to show him. They're real good about planning landscape for the future. Some guys will come in and plant a bunch of stuff, and the whole property is overgrown in six years. These guys are really good. They’ve earned an A+. They've done four houses for me over the years. I'm on my fourth house with them right now. I would definitely recommend them. In fact, that's who I recommend. That's who I recommend them to if anyone ever asks for a landscape.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of PLM (Professional Landscape Management) as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys