Everybody is extremely professional, efficient, and they always do a great job.
We had to wait so long t
They do excellent work, but it is on their schedule, not yours, so be prepared, because you might get 2 hours notice that they are coming by to do the job.
attention to detail, quick response time, great results
I find that PLM consistently provides excellent customer care. I am satisfied that PLM listens to me when I provide input. The employees of the company do a great job and are friendly and cooperative.
I do not socialize, or have anyone to tell!
I highly recommend Professional Landscape Management.
I don't recommend services to anyone.
I have no comment.
They were on time, accurate on their pricing, and they did an outstanding landscaping job. They just did a lot of landscaping in our backyard, we have a large area. They did a lot of work. I'd rate them A+ overall. Their quality of work was outstanding.
They got it done quickly, in and out. They built a pergola. I would grade the overall experience B. To improve, their price for staining was very high, so I went somewhere else for that. If it would have been reasonable, I would have had them do all the work, but because it was twice the average, I chose to go elsewhere. I would highly recommend them to a friend.
I liked that the quote was fair, and they did a good job with the planting and yard work that we asked them to do. They did an outside living space. I've used them a few times, but it always been pretty much landscaping or putting down sod, but nothing extra than that. I would grade them A. I would highly recommend them to a friend.
I think it's pretty good, but just the one time, I asked them to do a project, and it was not so good, because it was not all that I expected. They have done just landscaping work for me. I’d give them a B.
I liked their quick response. I had trouble with my sprinklers, and I never used them before. I called them up, said they would send someone out. The gentleman came out, looked at the system pretty quickly. Even my unit in the garage wasn't working right, but he had a way of getting around it and tested all the different stations. He and the other guy went and adjusted everything. I came back outside, and I said, ‘So what you think?’ He said, ‘It's all fixed.’ We fixed about seven heads, and they are all working good now. I thought they were still testing everything. They work fast. I’d grade them A+. I would highly recommend them to a friend.
I liked that they did very good thorough work and did what they said they were going to do. They put in a French drain to repair some work that another landscaper had done, so they actually installed a French drain. They did A work. I would highly recommend them, and I have recommended them.
They're always dependable. I've used them for a number of years now, they're always dependable, and they show up on time, which is a big thing to me. It's generally landscaping along with—this last time it was my sprinkler repair. I'd give them an A.
I liked their professionalism. They did landscaping work for me. I would grade the overall experience B+. I would likely recommend them. The only reason I detracted from their score is because they are pricey.
They did landscaping for me. I'll probably give them an A- overall.
There was an extreme lack of communication. When we had our first meeting, things went well a lot, and then we would go weeks without hearing anything. We would have to call them a lot of times. Communication is a big deal with my husband and me, and that was—they did landscaping work for us. They’d get a B.
There was one thing, that when they did my yard, they did not do what I asked them to do. I gave them a call, they came back the next day, and took care of it. I thought that was quite positive. They did landscaping for me. They earned an A+. I would highly recommend them to a friend.
They are just very professional and always prompt. They did landscaping work for me.
It started out positive, but it ended up being disastrous. It's been a while back. I ended up with some problems that I thought were being generated by one of their employees, and they never would come back and correct them. And they just—they never came back. They were doing irrigation work. They worked on the irrigation system. I'd give them a D on the way things turned out. They totally disregarded me at the end. I had to find somebody else to finish up the work. The quality of work was—they did a lot of work for me, so it started out fine, but at the end, the work was not that good because some problems I was having wasn't getting fixed. They ignored me at the end. I had to leave them alone. I did not want to have to change companies. Customer service was poor at the end. They just decided they didn't want to bother with me. Their punctuality was OK. There was something about cleanliness that they disregarded, and I thought, ‘Man, is this how they do?’ One thing I didn't understand was when he worked on some of the heads and he didn't fill in the dirt around the heads, so I had to do it. I wouldn't recommend them, not at all.
I liked that I could talk to them, it's like they’re being neighborly, they’re not just business, not impersonal. They’re very good at listening and communicating. They’re really just doing their job, but nice. They did landscaping, and I had them also doing my yard. They’re A-grade.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of PLM (Professional Landscape Management) as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys