Otero Signature Homes
Customer feedback report for

Otero Signature Homes

GuildQuality surveys

This page contains customer feedback collected by GuildQuality using impartial third party surveys. Learn more
Of 219 customers surveyed, 133 responded
Expertise
Otero Signature Homes had the necessary expertise to manage my project.
100%
Construction Quality
I am satisfied with the quality of materials and workmanship.
100%
Problem Resolution
Otero Signature Homes effectively addressed and resolved problems.
100%
Employees & Subcontractors
The employees and subcontractors of Otero Signature Homes are professional and courteous.
100%
Likely To Recommend
I am likely to recommend Otero Signature Homes to a friend.
100%
Sales Attentiveness
[SALESPERSON] was attentive and thorough.
100%
Concern For Needs
[SALESPERSON] sought to understand my needs.
100%
Scope Of Work
The scope of work was written clearly for all parties to understand.
100%
Site Security
Otero Signature Homes has kept my construction site secure.
100%
Original Design
The design of my project has met my needs.
100%
Sales Knowledge
The Otero Signature Homes salesperson was knowledgeable and helpful regarding my project.
100%
Warranty
Otero Signature Homes has been accessible and responsive regarding warranty issues.
100%
Installation Crew
The Otero Signature Homes installation crew was organized and professional.
100%
Quality Of Materials
I am satisfied with the quality of materials used.
100%
Quality Of Workmanship
I am satisfied with the quality of the workmanship.
100%
Work Done Right
The work was done right the first time.
100%
Architectural Design
[SALESPERSON] addressed all of our needs and concerns in the architectural design of our project.
100%
Field Communication
The field staff at Otero Signature Homes communicates with me effectively.
100%
Field Problem Resolution
The field staff at Otero Signature Homes addresses and resolves problems effectively.
100%
Trust
I trust Otero Signature Homes to follow through on commitments.
99%
Professional & Organized
Otero Signature Homes was professional and organized.
99%
Communication
Otero Signature Homes communicated with me effectively.
97%
Punchlist
Otero Signature Homes completed the punchlist in a timely manner.
97%
Value
I received a fair value for my money.
97%
Selections Communication
My selections coordinator communicates with me effectively.
96%
Selections Problem Resolution
My selections coordinator addresses and resolves problems effecitvely.
96%
Understand Building Process
I have a clear understanding of the process remaining from now to completion.
95%
Schedule
Otero Signature Homes adhered to our agreed upon schedule.
93%
Easier Than Expected
Overall, my experience with Otero Signature Homes has been easier than I expected it would be.
90%
Design Process
The process of making design selections met or exceeded my expectations.
86%
Buildertrend
Using Buildertrend has been helpful to me throughout the course of my project.
82%
Contract
The contract was written clearly for all parties to understand.
80%

Of 219 customers surveyed, 133 responded What does this data mean?
Filter Reviews
Of 133 respondents, 62 left a review.
4.9
39 of 39 would recommend
35
4
0
0
0
No rating
23
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GuildQuality

Customer feedback report

The feedback presented on this page was collected by GuildQuality from Verified customers of Otero Signature Homes using our impartial third party survey process. To learn more about GuildQuality and our survey process visit www.guildquality.com

Otero Signature Homes

16816 Chillicothe Rd,
Chagrin Falls, OH
www.oterohomes.com (440) 543-3333