OWC was the perfect builder. Every part of the process was smooth and exciting. They are fully custom builder. Any idea you have will come to life. Every person in the process had amazing communication. Couldn't recommend them more!
I loved our experience. I thought they did an incredible job for us, and I work for a home builder.
They were good to work with.
While Old World does have some great craftsmanship (especially at the base build level), we struggled with communication and accuracy during every step of the build. The design process was great, but the execution was painful. Their inability to do basic Project Management and communication was surprising, given the price point and quality of the homes they build. Attention to the details we chose was arguably worse than their project management capabilities. We had to intervene and deal with numerous contractors and supplier partners of theirs (many of which mutually complained about OWC dropping the ball and not communicating). Our home was constantly deprioritized and never once did we actually feel as though Old World was there for us. They did not admit or take responsibility on many issues and errors. Our home completed in October of 2021 and we still (March 2023) have open action items that I have zero confidence that they will resolve.
The whole process of building was very streamlined, efficient, and professional. The build quality also second to none.
OWC builds a high quality home exactly the way you want it. We are very happy with our choice of builder and their team is amazing.
Areas Of Satisfaction - Overall, the house is great! We've had a few issues since move in, and OWC has responded immediately. It is much appreciated. It's nice to know they are still there for us after the job is done.
PM Professionalism - That is a 12. I will rate it a 5 since you don't have a 12.
Additional Comments - It's been fantastic. They are the only builder that I know of, that we signed our contract with before lumber prices increased, that stuck with their word and did not raise or increase that cost onto us. It saved us tens of thousands of dollars.
From the beginning of our builder hunting process Old World stood out from the rest. The quality of their builds, the unique layouts of their homes, and the personal salesmanship helped us decide we wanted OWC to build our forever home.
Finding a lot proved to be more time consuming than we anticipated. Despite the delays and seemingly impossible task of finding just the right property we never felt anything other than support from the OWC team.
Once we finally found a lot we started the build and selection process. What could potentially be an overwhelming task was instead a joy! The design team went above and beyond to make sure our house was everything we wanted it to be. Additionally, all of the vendors that OWC sent us to work with were equally professional and a delight to work with.
We had excellent communication throughout the build with our construction manager. He filled us in on what was happening and was always able to answer any questions or get resolutions to any issues that came up.
Our friends and family stepped up big time when it was time to move. Everyone was so impressed with the build of our house. We get lots of complements on the rounded corners, the light fixtures, the massive island, the huge windows, the master suite…
We’ve been living in our home for almost a month now and couldn’t be happier. It feels like a dream waking up in our beautiful home. I would use OWC again in a heartbeat to build, but we won’t have to because they built our forever home.
Additional Comments - OWC Homes was and continues to be our DREAM BUILDER- after such a bad experience with the first builder we had- every person we have dealt with from OWC has treated us with honesty, facts & impeccable design! Yay TEAM!!!!
Flatly put-- you're crazy to not seek OWC to build your next home. Small or large, rectangle or triangle shaped houses-- it doesn't matter. You will really understand what a "custom" builder really is and be able to filter out all the postering builders out there who say they're "custom". OWC, hands down, is the best.
Selections Improvement - It's overwhelming of a project to build a house regardless -- but the streamlined approach makes it calming and least stressful as possible.
Employee / Contractor Satisfaction - All OWC employees were great -- Adam, Jim, Natasha, Cindy, Monique, Andrew, Dave. A few subcontractors were outstanding to work with -- the framing crew, the trim guys, Deanna at Bradley Stone and Don and Austin at PureAV were great to work with.
Areas Of Satisfaction - The ability to be truly "custom". The details we had to start and all the tweaks and audibles we called along the way--OWC took them in stride and made sure we were satisfied with the final outcome.
Additional Comments - Truly thankful for the team at OWC. We always felt like we were family and even more so with our site manager--feel like we made friends through the process of building our dream home. In the culture we are in with so much being media driven--cannot tell you how important that human relationship was to myself and my wife, throughout our building process. It really is unique to experience that in today's culture of transactional business where the relationship is left aside. OWC has a personal, small family feel that is special and encourage OWC to never let that aspect go! You guys build tremendous homes and we can't believe we are really living in our forever home with our children. When your 3yr old son turns to you at night relaxing on the couch and says "I love our new home, can we stay her forever?"-- you know you guys nailed it. Thank you for helping provide us with a house of our dreams and a place we get to call home.
Selections Improvement - The binder we were given in the beginning was very well organized and helpful. It definitely made the process feel less overwhelming.
Employee / Contractor Satisfaction - Everyone was courteous, kind and very knowledgeable throughout the process.
Areas Of Satisfaction - We were impressed with the clear and open communication. Also the craftsmanship and quality of our new home is outstanding.
Additional Comments - Working with the entire team at OWC was a great experience!
Old World treated us like we were the only home that they were building. Come to find out that we were one of nearly 20 homes going at the same time. We have already recommended them to others.
Expertise - Marlin Hochstetler was critical to our final design, execution and enjoyment of building our custom home. Marlin is the type of asset that any home builder would be lucky to have. His years of industry knowledge, experience and "real world" application make him a very valuable Project Manager for any builder and homeowner.
Problem Resolution - The very few issues that we had were quickly rectified thanks to the attentiveness of our Project Manager and the Old World team.
Selections Improvement - We did not feel overwhelmed at all by the selection process. The Old World team made the process very smooth and enjoyable.
Additional Comments - The entire Old World Classics team delivered on what we set out to create. We definitely built our dream home. And what very minor issues came about, Old World resolved quickly. Throughout the entire process we were reminded why we selected Old World Classics.
Lead Source - I reached out to homeowners who just built a beautiful home in my area and OWC was their builder & they highly recommended!
Employee / Contractor Satisfaction - Everyone exceeded my expectations and was great to work with!
Areas Of Satisfaction - Too many to list! Great experience.. I expected it to be way more complicated and stressful but your process was seamless and the team was great; very responsive, willing to listen and hear my concerns but not apprehensive to share their insight/expertise to keep things on track when I wasn’t able to visualize how everything would come together.
Additional Comments - We have really appreciated all the people we’ve worked with. Cindy, Natasha, Liz and Jim have been especially exceptional, even though we have enjoyed everyone.
Construction Quality - We love the craftsmanship
Areas Of Satisfaction - Answering all of my questions (there was a lot of them!)
Additional Comments - Everyone talks about how stressful it is to build a house. OWC kept it fun throughout the entire process.
Areas Of Satisfaction - Their details and presentation met all of our expectations!
Employee / Contractor Satisfaction - All of the contractors seemed very professional.
I have already recommended OWC and will continue to recommend them.
Expertise - From sales/design to building/project management, OWC has experts available. You are never alone in the process.
Professional & Organized - Andrew has many years of experience building custom homes and it shows during every phase of the build. He has put a great team together and it shows.
Schedule - The scheduling is very accurate and sub-contractors are managed very well. Kolby does a great job managing the schedule.
Follow Up - Jim is great and always followed up in a timely manner. I reached out to several other builders and had no response at all.
Salesperson Knowledge - Jim is very knowledgeable and has amazing ideas. He took my input and presented a design that was better than I imagined.
Construction Quality - It's apparent on both the exterior and interior that it's the little details that matter.
Communication - Everyone at OWC communicated well and were always available.
Problem Resolution - I would say that OWC went above and beyond to resolve any problem that came up.
Selection Process - The number of selections were unlimited. Without Cindy and Natasha, the process would have been overwhelming.
Clean & Safe - Things were organized and there was always a roll-off container onsite for trash.
Areas Of Satisfaction - The entire project. I knew the house was going to be nice but my expectations were exceeded across the board.
Additional Comments - OWC is a great home builder. They are honest, fair and really care about the final product. There are many builders out there and I would encourage anyone looking to build to sit down with Jim and see what he comes up with. I was surprised by how competitive OWC's pricing is and with what's included in their price. It was a great experience from the first phone call to where we are now.
Follow Up - Jim is hands-down wonderful.
Construction Quality - OWC is a fantastic builder with amazing sub contractors. We are extremely pleased with the craftsmanship thus far. Can't wait to see things really come together in the last several weeks!
Communication - Great communication with a great team of people. I am always appreciative of ample time/heads up when I have to make a decision - so whenever that can be offered is a plus!
Employee / Contractor Satisfaction - How could I pick just one. I truly enjoy working with everyone at OWC.
Areas Of Satisfaction - Design - while I thoroughly enjoy watching the home come alive, it could not have happened without an amazing plan and attention to the architectural details and living spaces during the design phase.
Selections Improvement - Cindy was fantastic and the process was not overwhelming for us.
Employee / Contractor Satisfaction - Jim nailed our floor plan and really got what we wanted. Cindy was our ambassador of style and understood our aesthetic really well. And Kolby was super responsive and respectful of our OCD questions throughout the build.
Customer Suggestion - Keep doing what you are doing - You are awesome!
Additional Comments - We absolutely adore all the staff that we have dealt with at Old World Classics.
Selections Improvement - It wasn’t overwhelming at all, Cindy Holeman was fantastic!!
Areas Of Satisfaction - Every person that my husband and I dealt with, always went above and beyond. I feel like we know them all personally.
Additional Comments - Just overall very happy with old world classics!
Additional Comments - Cindy is fabulous! She is so helpful and super efficient in answering questions!
Additional Comments - OWC has been accessible, approachable, knowledgeable and flexible! It has made a commonly arduous process straightforward, fun and exciting for our family!
Professional & Organized - The staff at OWC was professional, approachable and accessible throughout our construction. The were receptive to feedback and answered our questions in a timely fashion.
Schedule - We received the keys to our house as scheduled despite some encountering some challenging weather during the construction period.
Follow Up - Jim reached out to us regularly and was attentive to our family's needs.
Construction Quality - The workmanship was clean and detailed. We are very satisfied with the quality of craftsmanship.
Employee / Contractor Satisfaction - Marlin was a God-send! He was easily to reach and responded to our requests and concerns in a timely and professional manner.
Areas Of Satisfaction - The personalization! From design to execution we felt that our home was made just for us. OWC far exceeded our expectations. Jim and Andrew really took the time to understand our values and lifestyle and designed a home that reflects that while maintaining functionality.
I already have-Andrew English is meeting with them tomorrow!
Areas Of Satisfaction - My project manager always takes my calls and spends time with me on each one going over all of my concerns. He also gently reminds me of things that we have discussed/explains it again when I have forgotten/misunderstood.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Old World Custom Homes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys