Selections Improvement - The binder we were given in the beginning was very well organized and helpful. It definitely made the process feel less overwhelming.
Employee / Contractor Satisfaction - Everyone was courteous, kind and very knowledgeable throughout the process.
Areas Of Satisfaction - We were impressed with the clear and open communication. Also the craftsmanship and quality of our new home is outstanding.
Additional Comments - Working with the entire team at OWC was a great experience!
Old World treated us like we were the only home that they were building. Come to find out that we were one of nearly 20 homes going at the same time. We have already recommended them to others.
Expertise - Marlin Hochstetler was critical to our final design, execution and enjoyment of building our custom home. Marlin is the type of asset that any home builder would be lucky to have. His years of industry knowledge, experience and "real world" application make him a very valuable Project Manager for any builder and homeowner.
Problem Resolution - The very few issues that we had were quickly rectified thanks to the attentiveness of our Project Manager and the Old World team.
Selections Improvement - We did not feel overwhelmed at all by the selection process. The Old World team made the process very smooth and enjoyable.
Additional Comments - The entire Old World Classics team delivered on what we set out to create. We definitely built our dream home. And what very minor issues came about, Old World resolved quickly. Throughout the entire process we were reminded why we selected Old World Classics.
Lead Source - I reached out to homeowners who just built a beautiful home in my area and OWC was their builder & they highly recommended!
Employee / Contractor Satisfaction - Everyone exceeded my expectations and was great to work with!
Areas Of Satisfaction - Too many to list! Great experience.. I expected it to be way more complicated and stressful but your process was seamless and the team was great; very responsive, willing to listen and hear my concerns but not apprehensive to share their insight/expertise to keep things on track when I wasn’t able to visualize how everything would come together.
Additional Comments - We have really appreciated all the people we’ve worked with. Cindy, Natasha, Liz and Jim have been especially exceptional, even though we have enjoyed everyone.
Construction Quality - We love the craftsmanship
Areas Of Satisfaction - Answering all of my questions (there was a lot of them!)
Additional Comments - Everyone talks about how stressful it is to build a house. OWC kept it fun throughout the entire process.
Areas Of Satisfaction - Their details and presentation met all of our expectations!
Employee / Contractor Satisfaction - All of the contractors seemed very professional.
I have already recommended OWC and will continue to recommend them.
Expertise - From sales/design to building/project management, OWC has experts available. You are never alone in the process.
Professional & Organized - Andrew has many years of experience building custom homes and it shows during every phase of the build. He has put a great team together and it shows.
Schedule - The scheduling is very accurate and sub-contractors are managed very well. Kolby does a great job managing the schedule.
Follow Up - Jim is great and always followed up in a timely manner. I reached out to several other builders and had no response at all.
Salesperson Knowledge - Jim is very knowledgeable and has amazing ideas. He took my input and presented a design that was better than I imagined.
Construction Quality - It's apparent on both the exterior and interior that it's the little details that matter.
Communication - Everyone at OWC communicated well and were always available.
Problem Resolution - I would say that OWC went above and beyond to resolve any problem that came up.
Selection Process - The number of selections were unlimited. Without Cindy and Natasha, the process would have been overwhelming.
Clean & Safe - Things were organized and there was always a roll-off container onsite for trash.
Areas Of Satisfaction - The entire project. I knew the house was going to be nice but my expectations were exceeded across the board.
Additional Comments - OWC is a great home builder. They are honest, fair and really care about the final product. There are many builders out there and I would encourage anyone looking to build to sit down with Jim and see what he comes up with. I was surprised by how competitive OWC's pricing is and with what's included in their price. It was a great experience from the first phone call to where we are now.
Follow Up - Jim is hands-down wonderful.
Construction Quality - OWC is a fantastic builder with amazing sub contractors. We are extremely pleased with the craftsmanship thus far. Can't wait to see things really come together in the last several weeks!
Communication - Great communication with a great team of people. I am always appreciative of ample time/heads up when I have to make a decision - so whenever that can be offered is a plus!
Employee / Contractor Satisfaction - How could I pick just one. I truly enjoy working with everyone at OWC.
Areas Of Satisfaction - Design - while I thoroughly enjoy watching the home come alive, it could not have happened without an amazing plan and attention to the architectural details and living spaces during the design phase.
Selections Improvement - Cindy was fantastic and the process was not overwhelming for us.
Employee / Contractor Satisfaction - Jim nailed our floor plan and really got what we wanted. Cindy was our ambassador of style and understood our aesthetic really well. And Kolby was super responsive and respectful of our OCD questions throughout the build.
Customer Suggestion - Keep doing what you are doing - You are awesome!
Additional Comments - We absolutely adore all the staff that we have dealt with at Old World Classics.
Selections Improvement - It wasn’t overwhelming at all, Cindy Holeman was fantastic!!
Areas Of Satisfaction - Every person that my husband and I dealt with, always went above and beyond. I feel like we know them all personally.
Additional Comments - Just overall very happy with old world classics!
Additional Comments - Cindy is fabulous! She is so helpful and super efficient in answering questions!
Additional Comments - OWC has been accessible, approachable, knowledgeable and flexible! It has made a commonly arduous process straightforward, fun and exciting for our family!
Professional & Organized - The staff at OWC was professional, approachable and accessible throughout our construction. The were receptive to feedback and answered our questions in a timely fashion.
Schedule - We received the keys to our house as scheduled despite some encountering some challenging weather during the construction period.
Follow Up - Jim reached out to us regularly and was attentive to our family's needs.
Construction Quality - The workmanship was clean and detailed. We are very satisfied with the quality of craftsmanship.
Employee / Contractor Satisfaction - Marlin was a God-send! He was easily to reach and responded to our requests and concerns in a timely and professional manner.
Areas Of Satisfaction - The personalization! From design to execution we felt that our home was made just for us. OWC far exceeded our expectations. Jim and Andrew really took the time to understand our values and lifestyle and designed a home that reflects that while maintaining functionality.
I already have-Andrew English is meeting with them tomorrow!
Areas Of Satisfaction - My project manager always takes my calls and spends time with me on each one going over all of my concerns. He also gently reminds me of things that we have discussed/explains it again when I have forgotten/misunderstood.
Areas Of Satisfaction - Jeremy and Cindy are true gems. They are always working to help and suggest ideas. Monique is a gift. She is so quick to respond and always follows through. Jim Y. is an outstanding human. I will be honest, we went through the entire process with another builder and go out to the contacts stage and it still was not what we wanted. Jim listens to everything we asked for and did it. He added his two cents to top things off and make it that much better. I feel like he has a forever friend.
Old World met our expectations as well was very great to work with. The sales process was amazing, we met with the perfect interior designer to help make all of our selections less painful, and the job was done more than fast enough. I came in with a budget and we hit it where we wanted too with Jim (our sales person). I highly recommend old world because it was a no head ache build, we hit budget correctly, interior designer helping with every single selection, and Home was finished quickly in 6 months. Another builder quoted almost 15-20% higher for same project and was super disorganized. The companies I checked out prior gave me a migraine before we even had a final number. Old World uses a selection app where you can follow daily tasks that are occurring, your current selections, as well as see photos if you’re not local. It also has a time line and once the task is complete it checks it off completed. I would highly recommend old World to anyone who does not want the head ache of building, disorganization, and surprises of being over charged for surprises.
Professional & Organized - Builder trend is great and organized.
Schedule - We finished at the 6 month mark and could of been done a few weeks prior if it wasn’t for the windows with pella- we are very happy with move in date.
Areas Of Satisfaction - I was most satisfied with the quality of the construction. They were also timely and willing to work with us on a few changes we decided to make.
Construction Quality - I can't say enough nice things about everyone who I have met working on the house. Everyone has been very nice and professional and the few times I have showed up on the work site they have been quick to show me the progress and answer questions. The finishes look high end.
Options - OWC really does go out of their way to stay current with all of the new trends and to work with clients on projects to add uniques touches to their homes. I think this is really challenging to do in an age where there are SO MANY options. I also felt like they did a really nice job discussing various budget friendly options which I especially appreciated. I had to stop watching HGTV months ago so I would change my mind on my selections:-)
The Entire Staff at Old World is Great. Good quality and craftsmanship, has become hard to find, but with Old World you get both!
Areas Of Satisfaction - They helped me achieve my goal of a one of a kind house, from reusing items from the old house to adding great design advice (Cindy).
To sum up our experience, and after having lived in our home for over a year, we would build with OWC again (if we didn't love our home so much!).
Areas Of Satisfaction - The ability to customize any part of our home. OWC was open to different ideas and had the knowledge to implement anything we thought of, often coming up with even better ideas than we had. We also appreciated that they had a designer on staff who could help us align our ideas of our home with reality. Everyone at OWC was able to help us create the home we were looking to build.
Areas Of Satisfaction - I was most satisfied with the quality of the work and the adherence of the schedule.
I highly recommend Old World Classics and Andrew. This builder is highly professional and builds an awesome house. We have built 4 houses and this BY FAR was our best experience. I cannot say enough good things about Andrew and his company.
Employee / Contractor Satisfaction - The tile guys (sorry I don't remember his name - really tall) was amazing. Super nice! and did an outstanding job!The heating/cooling company has been great. We had some issues with our thermostats and the balancing. They have come out several times - to make sure that it was correct.
Areas Of Satisfaction - Very flexible, worked well with our requests. Very open lines of communications. Hit the timelines.
Areas Of Satisfaction - We were most satisfied with the house. We love the look, the finishing touches, and the flexibility we had to make it ours.
Additional Comments - Andrew did a very good job. He worked on the design of the house. Davene she was an expert in her field. She helped with a lot of the decorating. Doc and Lincoln they were phenomenal; they were the handymen. They were accommodating, courteous and did quality work. They always cleaned up and we could trust them. They were truly professional.
Areas Of Satisfaction - I was most satisfied with the quality, the construction, and the timeliness they did it in.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Old World Classics as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys