PM Professionalism

PM Professionalism - That is a 12. I will rate it a 5 since you don't have a 12.

Additional Comments

Additional Comments - It's been fantastic. They are the only builder that I know of, that we signed our contract with before lumber prices increased, that stuck with their word and did not raise or increase that cost onto us. It saved us tens of thousands of dollars.

From the beginning of our builder hunting process Old World stood out from the rest. The quality of their builds, the unique layouts of their homes, and the personal salesmanship helped us decide we wanted OWC to build our forever home.

Finding a lot proved to be more time consuming than we anticipated. Despite the delays and seemingly impossible task of finding just the right property we never felt anything other than support from the OWC team.

Once we finally found a lot we started the build and selection process. What could potentially be an overwhelming task was instead a joy! The design team went above and beyond to make sure our house was everything we wanted it to be. Additionally, all of the vendors that OWC sent us to work with were equally professional and a delight to work with.

We had excellent communication throughout the build with our construction manager. He filled us in on what was happening and was always able to answer any questions or get resolutions to any issues that came up.

Our friends and family stepped up big time when it was time to move. Everyone was so impressed with the build of our house. We get lots of complements on the rounded corners, the light fixtures, the massive island, the huge windows, the master suite…

We’ve been living in our home for almost a month now and couldn’t be happier. It feels like a dream waking up in our beautiful home. I would use OWC again in a heartbeat to build, but we won’t have to because they built our forever home.

Thank you!

Additional Comments

Additional Comments - OWC Homes was and continues to be our DREAM BUILDER- after such a bad experience with the first builder we had- every person we have dealt with from OWC has treated us with honesty, facts & impeccable design! Yay TEAM!!!!

Flatly put-- you're crazy to not seek OWC to build your next home. Small or large, rectangle or triangle shaped houses-- it doesn't matter. You will really understand what a "custom" builder really is and be able to filter out all the postering builders out there who say they're "custom". OWC, hands down, is the best.

Selections Improvement

Selections Improvement - It's overwhelming of a project to build a house regardless -- but the streamlined approach makes it calming and least stressful as possible.

Employee / Contractor Satisfaction

Employee / Contractor Satisfaction - All OWC employees were great -- Adam, Jim, Natasha, Cindy, Monique, Andrew, Dave. A few subcontractors were outstanding to work with -- the framing crew, the trim guys, Deanna at Bradley Stone and Don and Austin at PureAV were great to work with.

Areas Of Satisfaction

Areas Of Satisfaction - The ability to be truly "custom". The details we had to start and all the tweaks and audibles we called along the way--OWC took them in stride and made sure we were satisfied with the final outcome.

Additional Comments

Additional Comments - Truly thankful for the team at OWC. We always felt like we were family and even more so with our site manager--feel like we made friends through the process of building our dream home. In the culture we are in with so much being media driven--cannot tell you how important that human relationship was to myself and my wife, throughout our building process. It really is unique to experience that in today's culture of transactional business where the relationship is left aside. OWC has a personal, small family feel that is special and encourage OWC to never let that aspect go! You guys build tremendous homes and we can't believe we are really living in our forever home with our children. When your 3yr old son turns to you at night relaxing on the couch and says "I love our new home, can we stay her forever?"-- you know you guys nailed it. Thank you for helping provide us with a house of our dreams and a place we get to call home.

Selections Improvement

Selections Improvement - The binder we were given in the beginning was very well organized and helpful. It definitely made the process feel less overwhelming.

Employee / Contractor Satisfaction

Employee / Contractor Satisfaction - Everyone was courteous, kind and very knowledgeable throughout the process.

Areas Of Satisfaction

Areas Of Satisfaction - We were impressed with the clear and open communication. Also the craftsmanship and quality of our new home is outstanding.

Additional Comments

Additional Comments - Working with the entire team at OWC was a great experience!

Old World treated us like we were the only home that they were building. Come to find out that we were one of nearly 20 homes going at the same time. We have already recommended them to others.

Expertise

Expertise - Marlin Hochstetler was critical to our final design, execution and enjoyment of building our custom home. Marlin is the type of asset that any home builder would be lucky to have. His years of industry knowledge, experience and "real world" application make him a very valuable Project Manager for any builder and homeowner.

Problem Resolution

Problem Resolution - The very few issues that we had were quickly rectified thanks to the attentiveness of our Project Manager and the Old World team.

Selections Improvement

Selections Improvement - We did not feel overwhelmed at all by the selection process. The Old World team made the process very smooth and enjoyable.

Additional Comments

Additional Comments - The entire Old World Classics team delivered on what we set out to create. We definitely built our dream home. And what very minor issues came about, Old World resolved quickly. Throughout the entire process we were reminded why we selected Old World Classics.

Lead Source

Lead Source - I reached out to homeowners who just built a beautiful home in my area and OWC was their builder & they highly recommended!

Employee / Contractor Satisfaction

Employee / Contractor Satisfaction - Everyone exceeded my expectations and was great to work with!

Areas Of Satisfaction

Areas Of Satisfaction - Too many to list! Great experience.. I expected it to be way more complicated and stressful but your process was seamless and the team was great; very responsive, willing to listen and hear my concerns but not apprehensive to share their insight/expertise to keep things on track when I wasn’t able to visualize how everything would come together.

Additional Comments

Additional Comments - We have really appreciated all the people we’ve worked with. Cindy, Natasha, Liz and Jim have been especially exceptional, even though we have enjoyed everyone.

Construction Quality

Construction Quality - We love the craftsmanship

Areas Of Satisfaction

Areas Of Satisfaction - Answering all of my questions (there was a lot of them!)

Additional Comments

Additional Comments - Everyone talks about how stressful it is to build a house. OWC kept it fun throughout the entire process.

Areas Of Satisfaction

Areas Of Satisfaction - Their details and presentation met all of our expectations!

Employee / Contractor Satisfaction

Employee / Contractor Satisfaction - All of the contractors seemed very professional.

I have already recommended OWC and will continue to recommend them.

Expertise

Expertise - From sales/design to building/project management, OWC has experts available. You are never alone in the process.

Professional & Organized

Professional & Organized - Andrew has many years of experience building custom homes and it shows during every phase of the build. He has put a great team together and it shows.

Schedule

Schedule - The scheduling is very accurate and sub-contractors are managed very well. Kolby does a great job managing the schedule.

Follow Up

Follow Up - Jim is great and always followed up in a timely manner. I reached out to several other builders and had no response at all.

Salesperson Knowledge

Salesperson Knowledge - Jim is very knowledgeable and has amazing ideas. He took my input and presented a design that was better than I imagined.

Construction Quality

Construction Quality - It's apparent on both the exterior and interior that it's the little details that matter.

Communication

Communication - Everyone at OWC communicated well and were always available.

Problem Resolution

Problem Resolution - I would say that OWC went above and beyond to resolve any problem that came up.

Selection Process

Selection Process - The number of selections were unlimited. Without Cindy and Natasha, the process would have been overwhelming.

Clean & Safe

Clean & Safe - Things were organized and there was always a roll-off container onsite for trash.

Areas Of Satisfaction

Areas Of Satisfaction - The entire project. I knew the house was going to be nice but my expectations were exceeded across the board.

Additional Comments

Additional Comments - OWC is a great home builder. They are honest, fair and really care about the final product. There are many builders out there and I would encourage anyone looking to build to sit down with Jim and see what he comes up with. I was surprised by how competitive OWC's pricing is and with what's included in their price. It was a great experience from the first phone call to where we are now.

Follow Up

Follow Up - Jim is hands-down wonderful.

Construction Quality

Construction Quality - OWC is a fantastic builder with amazing sub contractors. We are extremely pleased with the craftsmanship thus far. Can't wait to see things really come together in the last several weeks!

Communication

Communication - Great communication with a great team of people. I am always appreciative of ample time/heads up when I have to make a decision - so whenever that can be offered is a plus!

Employee / Contractor Satisfaction

Employee / Contractor Satisfaction - How could I pick just one. I truly enjoy working with everyone at OWC.

Areas Of Satisfaction

Areas Of Satisfaction - Design - while I thoroughly enjoy watching the home come alive, it could not have happened without an amazing plan and attention to the architectural details and living spaces during the design phase.

Selections Improvement

Selections Improvement - Cindy was fantastic and the process was not overwhelming for us.

Employee / Contractor Satisfaction

Employee / Contractor Satisfaction - Jim nailed our floor plan and really got what we wanted. Cindy was our ambassador of style and understood our aesthetic really well. And Kolby was super responsive and respectful of our OCD questions throughout the build.

Customer Suggestion

Customer Suggestion - Keep doing what you are doing - You are awesome!

Additional Comments

Additional Comments - We absolutely adore all the staff that we have dealt with at Old World Classics.

Selections Improvement

Selections Improvement - It wasn’t overwhelming at all, Cindy Holeman was fantastic!!

Areas Of Satisfaction

Areas Of Satisfaction - Every person that my husband and I dealt with, always went above and beyond. I feel like we know them all personally.

Additional Comments

Additional Comments - Just overall very happy with old world classics!

Additional Comments

Additional Comments - Cindy is fabulous! She is so helpful and super efficient in answering questions!

Additional Comments

Additional Comments - OWC has been accessible, approachable, knowledgeable and flexible! It has made a commonly arduous process straightforward, fun and exciting for our family!

Professional & Organized

Professional & Organized - The staff at OWC was professional, approachable and accessible throughout our construction. The were receptive to feedback and answered our questions in a timely fashion.

Schedule

Schedule - We received the keys to our house as scheduled despite some encountering some challenging weather during the construction period.

Follow Up

Follow Up - Jim reached out to us regularly and was attentive to our family's needs.

Construction Quality

Construction Quality - The workmanship was clean and detailed. We are very satisfied with the quality of craftsmanship.

Employee / Contractor Satisfaction

Employee / Contractor Satisfaction - Marlin was a God-send! He was easily to reach and responded to our requests and concerns in a timely and professional manner.

Areas Of Satisfaction

Areas Of Satisfaction - The personalization! From design to execution we felt that our home was made just for us. OWC far exceeded our expectations. Jim and Andrew really took the time to understand our values and lifestyle and designed a home that reflects that while maintaining functionality.

I already have-Andrew English is meeting with them tomorrow!

Areas Of Satisfaction

Areas Of Satisfaction - My project manager always takes my calls and spends time with me on each one going over all of my concerns. He also gently reminds me of things that we have discussed/explains it again when I have forgotten/misunderstood.

Areas Of Satisfaction

Areas Of Satisfaction - Jeremy and Cindy are true gems. They are always working to help and suggest ideas. Monique is a gift. She is so quick to respond and always follows through. Jim Y. is an outstanding human. I will be honest, we went through the entire process with another builder and go out to the contacts stage and it still was not what we wanted. Jim listens to everything we asked for and did it. He added his two cents to top things off and make it that much better. I feel like he has a forever friend.

Old World met our expectations as well was very great to work with. The sales process was amazing, we met with the perfect interior designer to help make all of our selections less painful, and the job was done more than fast enough. I came in with a budget and we hit it where we wanted too with Jim (our sales person). I highly recommend old world because it was a no head ache build, we hit budget correctly, interior designer helping with every single selection, and Home was finished quickly in 6 months. Another builder quoted almost 15-20% higher for same project and was super disorganized. The companies I checked out prior gave me a migraine before we even had a final number. Old World uses a selection app where you can follow daily tasks that are occurring, your current selections, as well as see photos if you’re not local. It also has a time line and once the task is complete it checks it off completed. I would highly recommend old World to anyone who does not want the head ache of building, disorganization, and surprises of being over charged for surprises.

Professional & Organized

Professional & Organized - Builder trend is great and organized.

Schedule

Schedule - We finished at the 6 month mark and could of been done a few weeks prior if it wasn’t for the windows with pella- we are very happy with move in date.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the quality of the construction. They were also timely and willing to work with us on a few changes we decided to make.

Construction Quality

Construction Quality - I can't say enough nice things about everyone who I have met working on the house. Everyone has been very nice and professional and the few times I have showed up on the work site they have been quick to show me the progress and answer questions. The finishes look high end.

Options

Options - OWC really does go out of their way to stay current with all of the new trends and to work with clients on projects to add uniques touches to their homes. I think this is really challenging to do in an age where there are SO MANY options. I also felt like they did a really nice job discussing various budget friendly options which I especially appreciated. I had to stop watching HGTV months ago so I would change my mind on my selections:-)

The Entire Staff at Old World is Great. Good quality and craftsmanship, has become hard to find, but with Old World you get both!

Areas Of Satisfaction

Areas Of Satisfaction - They helped me achieve my goal of a one of a kind house, from reusing items from the old house to adding great design advice (Cindy).

To sum up our experience, and after having lived in our home for over a year, we would build with OWC again (if we didn't love our home so much!).

Areas Of Satisfaction

Areas Of Satisfaction - The ability to customize any part of our home. OWC was open to different ideas and had the knowledge to implement anything we thought of, often coming up with even better ideas than we had. We also appreciated that they had a designer on staff who could help us align our ideas of our home with reality. Everyone at OWC was able to help us create the home we were looking to build.