The communication could have been better when there are issues, but overall they did good work.
They did an amazing job. They really did.
Excellent job and employees are great, a little expensive but well done.
I would say it was a great experience, every step of the process was explained and every individual that came to our house was truly professional and friendly.
I am very likely to recommend National Homecraft of Columbus GA, LLC/Luxury Bath of Orlando & Ocala, and I think they are very trustworthy!
Side glass and door was not measured correctly and had to be reordered which set us back more than 2 weeks. The bottom of the shower
I think they did a tremendous job. I am very satisfied and I would give them 10 stars if I could. I am very appreciative of the work they have done.
They are excellent in installing and their installers took the time to do it right. It is a beautiful shower!
They are an excellent company to work with and the roof looks fantastic
National Homecraft of Columbus GA, LLC/Luxury Bath of Orlando & Ocala did a professional job as far as I could tell.
You can't beat the guarantee.
National Homecraft products are really good. They are very courteous and did a great job.
Areas For Improvement - Already addressed I am sure, but check all materials to be installed before leaving the facility/factory. This is actually a factory issue not the local installers and companies.
Areas Of Satisfaction - Professional, "tidy", respectful of our property as a whole, and also to our neighbors.
Lead Source - Brochure
Future Needs - Not at this time. Our bathroom was the end of a substantial list we have accomplished.
Additional Comments - Our installers were awesome guys and the sales people were great to work with. We even received a couple of hundred dollars off for doing the demo work ourselves.
Frank did a wonderful job of showing us the product and explaining everything. He was the reason I decided to use National Homecraft.
The work was done in the time that was quoted.
I think the crew was very good. They showed up ni time, and they did the work in two and a half days. There was only one hiccup and it wasn't their fault. The wrong screws were delivered so that had to come back for another day to fix it. They had an excellent crew though.
So far, so good.
They were extremely professional. They listened to our needs and went out of their way to make sure they were met.
Areas Of Satisfaction - They listened and went out of their way to make sure that we got what we wanted.
Additional Comments - They finished in a timely manner and did a great job.
I was very satisfied with the job National Homecraft did. They are very professional. I have been a client for many years. They are the ones that do all my work.
The three personnel that came to do the work is the reason I would recommend Nationa Homecraft with a 5-rating. I can't guarantee that the other employees are that good.
They had a quick turnaround time.
They did not install a new gutter after work on roof was done.
National Homecraft does quality work at a reasonable price.
I am very pleased with the way the roof looks at my house. I am ecstatic that the house stays warmer in the winter and I'm hoping it will be cooler in summer because of the installation they used.
I love National Homecraft.
National Homecraft is a five-star company.
I had excellent service. It was in a timely manner, and I appreciate the work they did.
The professionalism National Homecraft showed me and the work they did is absolutely excellent. I would recommend them to anyone.
National Homecraft delivered a quality product in a timely fashion. It was a pleasure working with the contractor that did my installation.
The technicians were prompt, professional, and very thorough.
They did great, everything was right on schedule.
Our National Homecraft agent was fantastic.
National Homecraft met my expectations because the workers that I worked with were were excellent. I enjoyed working with them.
We were told they were going to be bringing the parts back we bought and they were never sent back to us.
I would recommend them to anybody.
I am very happy with my roof. It looks really good. My wife and I are both pleased with it.
They did a good job and cleaned up and let me know what they were doing along the way.
National Homecraft provides an excellent and professional job. I am very happy with my new roof and the work they did.
The salesman, Paul, from National Homecraft was not honest.
They do excellent work.
They did the work exactly like they said that they would and I am very happy with it.
Gary was very specific about explaining what all would be done. He came back and checked to make sure everything was done properly, so I have to give him a five on service.
National Homecraft does great quality work.
This is the third time that they have come out to my home to do repairs and to fix mess over mess.
Areas For Improvement - I was happy every step of the way.
Areas Of Satisfaction - My expectations were met or exceeded in all areas.
Areas Of Satisfaction - They did an excellent job. We had no problems with them. They were here for 2 days, and they were done. I was happy with them.
Areas Of Satisfaction - They did a good job with everything.
They do not follow through when they have problems. They said they would send someone out and call to set up a time. They never called or showed up. The salesman was wrong about a lot of information as well.
We are very pleased with the quality of their work. The project itself is beautiful. We love it, and everyone who sees it loves it!
Professional & Organized - It rained every day they tried to get this thing done. When they finally got it done, it was a magnificent roof! Those guys worked their butts off!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of National Homecraft of Columbus GA, LLC/Luxury Bath of Orlando & Ocala as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys