I had obtained the information in February 2021 through an online advertisement. Somebody was promptly at my home in February 2021 to give me the quote, and obtained 50% of the job cost. I did not hear from anybody, and I had to keep calling the company. Nobody got back to me until August 2021, so that is from February to August that I heard nothing. Once they did get back to me, it took another six weeks to get the job done. I was told it would take just one day to get done in my home.
National Homecraft is a great company.
None of the changes we made to the basic plan, which were submitted by the salesman, were changed by the office and incorrect items were sent to the house for the project. All of these had to be returned and replaced, causing further delay.
This company did an excellent job.
The job that was done by National Homecraft was completed in a timely and efficient manner.
My shower looks beautiful and they finished the job in one day,
While the finished product is beautiful, our overall experience was extremely poor. National HomeCraft/Luxury Bath Ocala, FL was used for our project. We signed a contract with them despite the higher cost because we were very attracted to the promise to complete the bathroom project in "one day, one and a half days at most". My wife and I both work outside the home, so only having to schedule 1-2 days at home to facilitate installation was valuable to us. The reality is the installation took NINE separate visits to our home, and I ended up being the coordinator of the sub-contractors NHC/Luxury Bath needed to complete the relatively simple project. It was like pulling teeth getting the bathroom completed and it took several weeks longer than promised - months between down payment and final installation. I would never use them again for any project and strongly advise others against doing so.
The communication could have been better when there are issues, but overall they did good work.
They did an amazing job. They really did.
Excellent job and employees are great, a little expensive but well done.
I would say it was a great experience, every step of the process was explained and every individual that came to our house was truly professional and friendly.
I am very likely to recommend National Homecraft of Columbus GA, LLC/Luxury Bath of Orlando & Ocala, and I think they are very trustworthy!
Side glass and door was not measured correctly and had to be reordered which set us back more than 2 weeks. The bottom of the shower
I think they did a tremendous job. I am very satisfied and I would give them 10 stars if I could. I am very appreciative of the work they have done.
They are excellent in installing and their installers took the time to do it right. It is a beautiful shower!
They are an excellent company to work with and the roof looks fantastic
National Homecraft of Columbus GA, LLC/Luxury Bath of Orlando & Ocala did a professional job as far as I could tell.
You can't beat the guarantee.
National Homecraft products are really good. They are very courteous and did a great job.
Areas For Improvement - Already addressed I am sure, but check all materials to be installed before leaving the facility/factory. This is actually a factory issue not the local installers and companies.
Areas Of Satisfaction - Professional, "tidy", respectful of our property as a whole, and also to our neighbors.
Lead Source - Brochure
Future Needs - Not at this time. Our bathroom was the end of a substantial list we have accomplished.
Additional Comments - Our installers were awesome guys and the sales people were great to work with. We even received a couple of hundred dollars off for doing the demo work ourselves.
Frank did a wonderful job of showing us the product and explaining everything. He was the reason I decided to use National Homecraft.
The work was done in the time that was quoted.
I think the crew was very good. They showed up ni time, and they did the work in two and a half days. There was only one hiccup and it wasn't their fault. The wrong screws were delivered so that had to come back for another day to fix it. They had an excellent crew though.
So far, so good.
They were extremely professional. They listened to our needs and went out of their way to make sure they were met.
Areas Of Satisfaction - They listened and went out of their way to make sure that we got what we wanted.
Additional Comments - They finished in a timely manner and did a great job.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of National Homecraft, LLC/Luxury Bath of Orlando & Ocala as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys